Hello all, I highly respect everyone in this forum and their opinions, however in the past few months I have been silently reading articles being circulated in this forum and am left wondering if some of us would adopt better ways of marketing their products and services in this forum. Allow me to point out some of the most annoying marketing gimmicks; I have noticed, people bashing other respected companies complaining of this service and that not working but secretly fronting their solutions. I have read the thread on KDN services and it holds no water. Likewise I have noted the same with the Telcos. Whereas we all deserve better if not best service from our vendors, I believe there are proper channels to present our grieviences to the concerned parties without involving everybody and mud slinging tactics. Some of the issues are trival and could be resolved in a phone call. If you want to sell or present your solution or if you are looking for a job and would like to market your skills, I would urge you to present such in a dignified manner. Mud slinging and name calling wouldn't take you far. Kind regards, -- "Change is slow and gradual. It requires hardwork, a bit of luck, a fair amount of self-sacrifice and a lot of patience." .
I doubt "marketing" is the right word to describe the phenomenon. It's closer to a well-funded, grand corporate espionage guised as 'business intelligence' aimed at wrecking competition to get/tighten grip on consumers then monopolise on services and products, hard or soft, and wired or wireless. Activating agents all over critical public communications fora and departments? Some of the antics employed as so crude sometimes one cannot help but laugh off, other times it borders on deliberate, selected persons or businesses communication isolation-remembering that interfering with one's communication is unconstitutional. It gets very nasty when one considers the revenue digits involved/potential eyed..Consider far flung <http://www.telegraph.co.uk/finance/newsbysector/mediatechnologyandtelecoms/telecoms/3448534/Espionage-claims-by-telecoms-company.html> It would be wise for us not to be dragged into their dominance/control warfare, because what we need is more competition that lowers prices and improves quality for you and everyone else, among and benefits thereof. A while back, CEO one of local companies was reported in the Standard bragging about the existence of such a unit in their company. Later their headquarters reported that the unit was disbanded. I wonder whether or not it went more covert? What do the other companies run? Who check what they are up to? Telecommunication Service providers had better realise its the new dawn of a new era of business practises, with several providers and where reputation and trust will determine their long-term success. They had better style-up since "anti-competitive" behaviour is now illegal in here- or are they inviting investigations into their conduct. Then the writing is on the wall, "High Court Orders Mobile Company X, ISP Y or Softco Z investigated for anti-competitive practises." Communication is the nerve system of any economy. The dangers of such practices, if established, bordering on Economic Crimes may mean losing their licenses (or jail terms?)What are the penalties? To mitigate, industry-wise, US and Canada have Better Business Bureau <www.bbb.org> where business reputation is published -> loss of customers for crude-fashioned "cowboy" businesses. The ICT Consumers Association has been working on an industry-led initiative involving willing providers towards establishing a framework similar to Better Business Bureau locally. I hope to later communicate on new and old companies that join. On Thu, May 21, 2009 at 12:51 AM, Paul Roy <roykoikai@gmail.com> wrote:
Hello all,
I highly respect everyone in this forum and their opinions, however in the past few months I have been silently reading articles being circulated in this forum and am left wondering if some of us would adopt better ways of marketing their products and services in this forum.
Allow me to point out some of the most annoying marketing gimmicks; I have noticed, people bashing other respected companies complaining of this service and that not working but secretly fronting their solutions. I have read the thread on KDN services and it holds no water. Likewise I have noted the same with the Telcos.
Whereas we all deserve better if not best service from our vendors, I believe there are proper channels to present our grieviences to the concerned parties without involving everybody and mud slinging tactics. Some of the issues are trival and could be resolved in a phone call. If you want to sell or present your solution or if you are looking for a job and would like to market your skills, I would urge you to present such in a dignified manner. Mud slinging and name calling wouldn't take you far.
Kind regards, -- "Change is slow and gradual. It requires hardwork, a bit of luck, a fair amount of self-sacrifice and a lot of patience." .
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
No offence but Huh??? In summary? 3 points maybe ? On Thu, May 21, 2009 at 7:20 AM, Gakuru Alex <alexgakuru.lists@gmail.com>wrote:
I doubt "marketing" is the right word to describe the phenomenon. It's closer to a well-funded, grand corporate espionage guised as 'business intelligence' aimed at wrecking competition to get/tighten grip on consumers then monopolise on services and products, hard or soft, and wired or wireless. Activating agents all over critical public communications fora and departments?
Some of the antics employed as so crude sometimes one cannot help but laugh off, other times it borders on deliberate, selected persons or businesses communication isolation-remembering that interfering with one's communication is unconstitutional.
It gets very nasty when one considers the revenue digits involved/potential eyed..Consider far flung < http://www.telegraph.co.uk/finance/newsbysector/mediatechnologyandtelecoms/t...
It would be wise for us not to be dragged into their dominance/control warfare, because what we need is more competition that lowers prices and improves quality for you and everyone else, among and benefits thereof.
A while back, CEO one of local companies was reported in the Standard bragging about the existence of such a unit in their company. Later their headquarters reported that the unit was disbanded. I wonder whether or not it went more covert? What do the other companies run? Who check what they are up to?
Telecommunication Service providers had better realise its the new dawn of a new era of business practises, with several providers and where reputation and trust will determine their long-term success.
They had better style-up since "anti-competitive" behaviour is now illegal in here- or are they inviting investigations into their conduct. Then the writing is on the wall, "High Court Orders Mobile Company X, ISP Y or Softco Z investigated for anti-competitive practises."
Communication is the nerve system of any economy. The dangers of such practices, if established, bordering on Economic Crimes may mean losing their licenses (or jail terms?)What are the penalties?
To mitigate, industry-wise, US and Canada have Better Business Bureau <www.bbb.org> where business reputation is published -> loss of customers for crude-fashioned "cowboy" businesses.
The ICT Consumers Association has been working on an industry-led initiative involving willing providers towards establishing a framework similar to Better Business Bureau locally. I hope to later communicate on new and old companies that join.
On Thu, May 21, 2009 at 12:51 AM, Paul Roy <roykoikai@gmail.com> wrote:
Hello all,
I highly respect everyone in this forum and their opinions, however in the past few months I have been silently reading articles being circulated in this forum and am left wondering if some of us would adopt better ways of marketing their products and services in this forum.
Allow me to point out some of the most annoying marketing gimmicks; I have noticed, people bashing other respected companies complaining of this service and that not working but secretly fronting their solutions. I have read the thread on KDN services and it holds no water. Likewise I have noted the same with the Telcos.
Whereas we all deserve better if not best service from our vendors, I believe there are proper channels to present our grieviences to the concerned parties without involving everybody and mud slinging tactics. Some of the issues are trival and could be resolved in a phone call. If you want to sell or present your solution or if you are looking for a job and would like to market your skills, I would urge you to present such in a dignified manner. Mud slinging and name calling wouldn't take you far.
Kind regards, -- "Change is slow and gradual. It requires hardwork, a bit of luck, a fair amount of self-sacrifice and a lot of patience." .
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- Sent from my Watch© Our greatest fear is not that we are inadequate,but that we are powerful beyond measure.It is our light, not our darkness, that frightens us.There is nothing enlightened about shrinking so that other people won't feel insecure around you.As we let our own light shine, we consciously give other people permission to do the same. As we are liberated from our fear,our presence automatically liberates others.
About the KDN issue, I have had similar complaints off this forum. About the telcos,e.g. orange, they usually have problems that run for days with no forthcoming solutions. They arent trivial problems my friend. The proper channels you are talking about is usually a customer care team that promises to get back to you. it is good that this you don't suffer from this problems, which have resulted in most of us pulling a lot of hair from our head as we are left with no services, which we critically depend on. This discussions offer a lot of insight to us, and we are able to offer solutions to those affected. 2009/5/21 Paul Roy <roykoikai@gmail.com>
Hello all,
I highly respect everyone in this forum and their opinions, however in the past few months I have been silently reading articles being circulated in this forum and am left wondering if some of us would adopt better ways of marketing their products and services in this forum.
Allow me to point out some of the most annoying marketing gimmicks; I have noticed, people bashing other respected companies complaining of this service and that not working but secretly fronting their solutions. I have read the thread on KDN services and it holds no water. Likewise I have noted the same with the Telcos.
Whereas we all deserve better if not best service from our vendors, I believe there are proper channels to present our grieviences to the concerned parties without involving everybody and mud slinging tactics. Some of the issues are trival and could be resolved in a phone call. If you want to sell or present your solution or if you are looking for a job and would like to market your skills, I would urge you to present such in a dignified manner. Mud slinging and name calling wouldn't take you far.
Kind regards,
-- "Change is slow and gradual. It requires hardwork, a bit of luck, a fair amount of self-sacrifice and a lot of patience." .
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- Have your view/take on the nightmare that is Nairobi traffic on my blog, http://gramware.blogspot.com in a comical/satirical take!
i agree with you kioko on this. At times we are faced with problems that when troubleshooting we'd like to know if others are experiencing or its just us. If it is a problem that cuts across the board, then we don't have to waste time going through our systems. I've had problems with different ISP's within the last six months and our clients make enquiries on our services...and through skunkworks we have been able to pin down most of the problems and then channel our concerns to the people concerned. However, I also agree with Paul that some things have simply gone too far. there is no need for namecalling and such. lets behave responsibly, won't we?
Granted these providers have issues but what possible benefit can arise out of calling their entire staff "know nothings" as has been done here? It's possible to get your point across without being crude. Personally if i worked for KDN and someone's mode of interaction is insults that person would perpetually be at the back of the line. A wise man suggested we always use soft words because we might have to eat them one day. Those words are still true today. On Thu, May 21, 2009 at 9:43 AM, kennedy waweru <kenne2ke@gmail.com> wrote:
i agree with you kioko on this. At times we are faced with problems that when troubleshooting we'd like to know if others are experiencing or its just us. If it is a problem that cuts across the board, then we don't have to waste time going through our systems. I've had problems with different ISP's within the last six months and our clients make enquiries on our services...and through skunkworks we have been able to pin down most of the problems and then channel our concerns to the people concerned.
However, I also agree with Paul that some things have simply gone too far. there is no need for namecalling and such. lets behave responsibly, won't we? _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
Have you ever bought a product or service expecting to use immediately only to realise its not working. You call the relevant people they tell you that they have logged your problem and they will call you gonce its solved. One month down the line despite the numerous calls to them it has not been solved. My internet hasnt been working for the last for days I cant visit most sites and I have called the guys more and lost count of the times. What do you do in such a situation. 2009/5/21 Paul Roy <roykoikai@gmail.com>
Hello all,
I highly respect everyone in this forum and their opinions, however in the past few months I have been silently reading articles being circulated in this forum and am left wondering if some of us would adopt better ways of marketing their products and services in this forum.
Allow me to point out some of the most annoying marketing gimmicks; I have noticed, people bashing other respected companies complaining of this service and that not working but secretly fronting their solutions. I have read the thread on KDN services and it holds no water. Likewise I have noted the same with the Telcos.
Whereas we all deserve better if not best service from our vendors, I believe there are proper channels to present our grieviences to the concerned parties without involving everybody and mud slinging tactics. Some of the issues are trival and could be resolved in a phone call. If you want to sell or present your solution or if you are looking for a job and would like to market your skills, I would urge you to present such in a dignified manner. Mud slinging and name calling wouldn't take you far.
Kind regards,
-- "Change is slow and gradual. It requires hardwork, a bit of luck, a fair amount of self-sacrifice and a lot of patience." .
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- Regards, Job Njogu Muriuki, Phone: +254736333075, +254202360107 Address: 42665 00100 Nrb
I think people are free to air their grievances The beauty of public forums is that if something is false, peoples testimonies will either prove it right or wrong. And at least customer service managers who many not be aware of how inefficient their employees are will get to know where they can tighten their service offering For example I gave up on Orange when i learnt that their customer service is outsourced and that the Customer Service representative has no access to the engineer logs or visibility on how the job can get done. So i stopped using the service after many trials to get my landline fixed. I got a wireless and now im free..... The ICT sector is very lucky that there are very high barriers to entry in the industry therefore limited competition....but all that will change soon. On Thu, May 21, 2009 at 9:05 AM, Job Njogu <jnjogu@gmail.com> wrote:
Have you ever bought a product or service expecting to use immediately only to realise its not working. You call the relevant people they tell you that they have logged your problem and they will call you gonce its solved. One month down the line despite the numerous calls to them it has not been solved. My internet hasnt been working for the last for days I cant visit most sites and I have called the guys more and lost count of the times. What do you do in such a situation.
2009/5/21 Paul Roy <roykoikai@gmail.com>
Hello all,
I highly respect everyone in this forum and their opinions, however in the past few months I have been silently reading articles being circulated in this forum and am left wondering if some of us would adopt better ways of marketing their products and services in this forum.
Allow me to point out some of the most annoying marketing gimmicks; I have noticed, people bashing other respected companies complaining of this service and that not working but secretly fronting their solutions. I have read the thread on KDN services and it holds no water. Likewise I have noted the same with the Telcos.
Whereas we all deserve better if not best service from our vendors, I believe there are proper channels to present our grieviences to the concerned parties without involving everybody and mud slinging tactics. Some of the issues are trival and could be resolved in a phone call. If you want to sell or present your solution or if you are looking for a job and would like to market your skills, I would urge you to present such in a dignified manner. Mud slinging and name calling wouldn't take you far.
Kind regards,
-- "Change is slow and gradual. It requires hardwork, a bit of luck, a fair amount of self-sacrifice and a lot of patience." .
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- Regards, Job Njogu Muriuki, Phone: +254736333075, +254202360107 Address: 42665 00100 Nrb
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- Sent from my Watch© Our greatest fear is not that we are inadequate,but that we are powerful beyond measure.It is our light, not our darkness, that frightens us.There is nothing enlightened about shrinking so that other people won't feel insecure around you.As we let our own light shine, we consciously give other people permission to do the same. As we are liberated from our fear,our presence automatically liberates others.
Interesting, there exists an ICT consumers association maybe its time it had a website and a forum where users can log their complaints, Alex what do you say? to say the least, quality of service in most telcos, IBPs, and ISPs has been wanting yet consumers have been paying though their nose for those services, we need a middle ground and that can only be the association,our brothers have something going on we should follow suit. http://www.ictconsumer.or.ug/index.php?option=com_content&task=view&id=1 On Thu, May 21, 2009 at 9:05 AM, Job Njogu <jnjogu@gmail.com> wrote:
Have you ever bought a product or service expecting to use immediately only to realise its not working. You call the relevant people they tell you that they have logged your problem and they will call you gonce its solved. One month down the line despite the numerous calls to them it has not been solved. My internet hasnt been working for the last for days I cant visit most sites and I have called the guys more and lost count of the times. What do you do in such a situation.
2009/5/21 Paul Roy <roykoikai@gmail.com>
Hello all,
I highly respect everyone in this forum and their opinions, however in the past few months I have been silently reading articles being circulated in this forum and am left wondering if some of us would adopt better ways of marketing their products and services in this forum.
Allow me to point out some of the most annoying marketing gimmicks; I have noticed, people bashing other respected companies complaining of this service and that not working but secretly fronting their solutions. I have read the thread on KDN services and it holds no water. Likewise I have noted the same with the Telcos.
Whereas we all deserve better if not best service from our vendors, I believe there are proper channels to present our grieviences to the concerned parties without involving everybody and mud slinging tactics. Some of the issues are trival and could be resolved in a phone call. If you want to sell or present your solution or if you are looking for a job and would like to market your skills, I would urge you to present such in a dignified manner. Mud slinging and name calling wouldn't take you far.
Kind regards,
-- "Change is slow and gradual. It requires hardwork, a bit of luck, a fair amount of self-sacrifice and a lot of patience." .
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- Regards, Job Njogu Muriuki, Phone: +254736333075, +254202360107 Address: 42665 00100 Nrb
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- Barrack O. Otieno ISSEN CONSULTING Tel: +254721325277 +254733206359 http://projectdiscovery.or.ke To give up the task of reforming society is to give up ones responsibility as a free man. Alan Paton, South Africa
Barrack, We are onto several "actions", for example, yesterday afternoon CCK held a Consumers Public Forum at the University of Nairobi where I also spoke. Praised success of this new initiative by CCK (judging from the very many consumers complaints now arising, everywhere). We are happy to continue partnering with the Regulator on it, in order to strengthen consumer position and uphold their rights while acknowledging businesses rights too - it's a two-way thingie.. When the journey starts on the right footing at the right somewhere, things change!! regards On Thu, May 21, 2009 at 9:17 AM, Barrack Otieno <otieno.barrack@gmail.com> wrote:
Interesting, there exists an ICT consumers association maybe its time it had a website and a forum where users can log their complaints, Alex what do you say? to say the least, quality of service in most telcos, IBPs, and ISPs has been wanting yet consumers have been paying though their nose for those services, we need a middle ground and that can only be the association,our brothers have something going on we should follow suit.
If ive paid for a service and im not getting it,and im taken to the back of the line for being angry,it goes ahead to justify why I called them names in the first place. Customer Service reprensentatives know that clients call them names all the time(am i wrong?I dont call people names but other people do it all the time) coz they are angry. how they handle it determines whether I stay or move as soon as i get an alternative We need more forums to expose bad service. Sunny Bindra has a book on customer service that says we as kenyans are so used to taking crap that we are even nice when we call to complain and plead to get service that we are paying for. Its time the power reverts to the consumer who pays for services they are being overcharged for while the executives of these companies ride around in big cars and pay attention to big clients On Thu, May 21, 2009 at 9:56 AM, Gakuru Alex <alexgakuru.lists@gmail.com>wrote:
Barrack,
We are onto several "actions", for example, yesterday afternoon CCK held a Consumers Public Forum at the University of Nairobi where I also spoke. Praised success of this new initiative by CCK (judging from the very many consumers complaints now arising, everywhere). We are happy to continue partnering with the Regulator on it, in order to strengthen consumer position and uphold their rights while acknowledging businesses rights too - it's a two-way thingie..
When the journey starts on the right footing at the right somewhere, things change!!
regards
On Thu, May 21, 2009 at 9:17 AM, Barrack Otieno <otieno.barrack@gmail.com> wrote:
Interesting, there exists an ICT consumers association maybe its time it had a website and a forum where users can log their complaints, Alex what do you say? to say the least, quality of service in most telcos, IBPs, and ISPs has been wanting yet consumers have been paying though their nose for those services, we need a middle ground and that can only be the association,our brothers have something going on we should follow suit.
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- Sent from my Watch© Our greatest fear is not that we are inadequate,but that we are powerful beyond measure.It is our light, not our darkness, that frightens us.There is nothing enlightened about shrinking so that other people won't feel insecure around you.As we let our own light shine, we consciously give other people permission to do the same. As we are liberated from our fear,our presence automatically liberates others.
My friend, it is possible to be angry without being insulting. There is a big difference. On Thu, May 21, 2009 at 10:20 AM, Joram Mwinamo <joram.mwinamo@gmail.com>wrote:
If ive paid for a service and im not getting it,and im taken to the back of the line for being angry,it goes ahead to justify why I called them names in the first place. Customer Service reprensentatives know that clients call them names all the time(am i wrong?I dont call people names but other people do it all the time) coz they are angry. how they handle it determines whether I stay or move as soon as i get an alternative We need more forums to expose bad service. Sunny Bindra has a book on customer service that says we as kenyans are so used to taking crap that we are even nice when we call to complain and plead to get service that we are paying for. Its time the power reverts to the consumer who pays for services they are being overcharged for while the executives of these companies ride around in big cars and pay attention to big clients
On Thu, May 21, 2009 at 9:56 AM, Gakuru Alex <alexgakuru.lists@gmail.com>wrote:
Barrack,
We are onto several "actions", for example, yesterday afternoon CCK held a Consumers Public Forum at the University of Nairobi where I also spoke. Praised success of this new initiative by CCK (judging from the very many consumers complaints now arising, everywhere). We are happy to continue partnering with the Regulator on it, in order to strengthen consumer position and uphold their rights while acknowledging businesses rights too - it's a two-way thingie..
When the journey starts on the right footing at the right somewhere, things change!!
regards
On Thu, May 21, 2009 at 9:17 AM, Barrack Otieno <otieno.barrack@gmail.com> wrote:
Interesting, there exists an ICT consumers association maybe its time it had a website and a forum where users can log their complaints, Alex what do you say? to say the least, quality of service in most telcos, IBPs, and ISPs has been wanting yet consumers have been paying though their nose for those services, we need a middle ground and that can only be the association,our brothers have something going on we should follow suit.
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- Sent from my Watch©
Our greatest fear is not that we are inadequate,but that we are powerful beyond measure.It is our light, not our darkness, that frightens us.There is nothing enlightened about shrinking so that other people won't feel insecure around you.As we let our own light shine, we consciously give other people permission to do the same. As we are liberated from our fear,our presence automatically liberates others.
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
On Thu, May 21, 2009 at 7:20 AM, Joram Mwinamo <joram.mwinamo@gmail.com> wrote:
We need more forums to expose bad service. Sunny Bindra has a book on customer service that says we as kenyans are so used to taking crap that we are even nice when we call to complain and plead to get service that we are paying for. Its time the power reverts to the consumer who pays for services they are being overcharged for while the executives of these companies ride around in big cars and pay attention to big clients
You capture it very well
@Job, if the services you need from your provider, then you just call it quits with them. But clinging to their services then complain for no assistance is unfair.The reason I remain loyal to the telco is the customer care reps who make a follow-up on my case to the point of calling despite my irritation. Within a short time, my issue gets sorted. The moral, customer care is the link between the company and the subscribers. My opinion on an open forum comes in as a result of lies from the CCRs, who are probably inexperienced in my arguments when I call them. On 21/05/2009, Gakuru Alex <alexgakuru.lists@gmail.com> wrote:
On Thu, May 21, 2009 at 7:20 AM, Joram Mwinamo <joram.mwinamo@gmail.com> wrote:
We need more forums to expose bad service. Sunny Bindra has a book on customer service that says we as kenyans are so used to taking crap that we are even nice when we call to complain and plead to get service that we are paying for. Its time the power reverts to the consumer who pays for services they are being overcharged for while the executives of these companies ride around in big cars and pay attention to big clients
You capture it very well _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- Solomon Mburu P.O. Box 19343 - 00202 Nairobi Cell: (+254-0) 735 431041 Man is a gregarious animal and enjoys agreement as cows will graze all the same way to the side of a hill! AND It is better to die in dignity than in the ignomity of ambiguous generosity!
I'll stick with Odhiambo, what's happened to Paul, no replies...LOL.Although we have to be serious about that website that deals with these grievances, not only for skunkers but for all wounded kenyans. On Thu, May 21, 2009 at 2:29 PM, Solomon Mburu <solo.mburu@gmail.com> wrote:
@Job, if the services you need from your provider, then you just call it quits with them. But clinging to their services then complain for no assistance is unfair.The reason I remain loyal to the telco is the customer care reps who make a follow-up on my case to the point of calling despite my irritation. Within a short time, my issue gets sorted. The moral, customer care is the link between the company and the subscribers. My opinion on an open forum comes in as a result of lies from the CCRs, who are probably inexperienced in my arguments when I call them.
On 21/05/2009, Gakuru Alex <alexgakuru.lists@gmail.com> wrote:
On Thu, May 21, 2009 at 7:20 AM, Joram Mwinamo <joram.mwinamo@gmail.com> wrote:
We need more forums to expose bad service. Sunny Bindra has a book on customer service that says we as kenyans are so used to taking crap that we are even nice when we call to complain and plead to get service that we are paying for. Its time the power reverts to the consumer who pays for services they are being overcharged for while the executives of these companies ride around in big cars and pay attention to big clients
You capture it very well _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- Solomon Mburu P.O. Box 19343 - 00202 Nairobi Cell: (+254-0) 735 431041
Man is a gregarious animal and enjoys agreement as cows will graze all the same way to the side of a hill!
AND
It is better to die in dignity than in the ignomity of ambiguous generosity! _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
Now we are talking. That website is long overdue! On 21/05/2009, Jamal Mohamed <jamal.worx@gmail.com> wrote:
I'll stick with Odhiambo, what's happened to Paul, no replies...LOL.Although we have to be serious about that website that deals with these grievances, not only for skunkers but for all wounded kenyans.
On Thu, May 21, 2009 at 2:29 PM, Solomon Mburu <solo.mburu@gmail.com> wrote:
@Job, if the services you need from your provider, then you just call it quits with them. But clinging to their services then complain for no assistance is unfair.The reason I remain loyal to the telco is the customer care reps who make a follow-up on my case to the point of calling despite my irritation. Within a short time, my issue gets sorted. The moral, customer care is the link between the company and the subscribers. My opinion on an open forum comes in as a result of lies from the CCRs, who are probably inexperienced in my arguments when I call them.
On 21/05/2009, Gakuru Alex <alexgakuru.lists@gmail.com> wrote:
On Thu, May 21, 2009 at 7:20 AM, Joram Mwinamo <joram.mwinamo@gmail.com> wrote:
We need more forums to expose bad service. Sunny Bindra has a book on customer service that says we as kenyans are so used to taking crap that we are even nice when we call to complain and plead to get service that we are paying for. Its time the power reverts to the consumer who pays for services they are being overcharged for while the executives of these companies ride around in big cars and pay attention to big clients
You capture it very well _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- Solomon Mburu P.O. Box 19343 - 00202 Nairobi Cell: (+254-0) 735 431041
Man is a gregarious animal and enjoys agreement as cows will graze all the same way to the side of a hill!
AND
It is better to die in dignity than in the ignomity of ambiguous generosity! _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- Solomon Mburu P.O. Box 19343 - 00202 Nairobi Cell: (+254-0) 735 431041 Man is a gregarious animal and enjoys agreement as cows will graze all the same way to the side of a hill! AND It is better to die in dignity than in the ignomity of ambiguous generosity!
I think there are valid points raised in this thread that really holds. However we need to be open and respectful when airing our complaints. We also need to avoid being precisely wrong instead be broadly right in that sense we become the change agents for our society. If I was a CEO of company X and you call my engineers "Know nothing", chances are that I wouldnt listed to your complaints even though they were valid. Thank you guys for your brilliant ideas. regards, Paul. On Thu, May 21, 2009 at 3:14 PM, Jamal Mohamed <jamal.worx@gmail.com> wrote:
I'll stick with Odhiambo, what's happened to Paul, no replies...LOL.Although we have to be serious about that website that deals with these grievances, not only for skunkers but for all wounded kenyans.
On Thu, May 21, 2009 at 2:29 PM, Solomon Mburu <solo.mburu@gmail.com>wrote:
@Job, if the services you need from your provider, then you just call it quits with them. But clinging to their services then complain for no assistance is unfair.The reason I remain loyal to the telco is the customer care reps who make a follow-up on my case to the point of calling despite my irritation. Within a short time, my issue gets sorted. The moral, customer care is the link between the company and the subscribers. My opinion on an open forum comes in as a result of lies from the CCRs, who are probably inexperienced in my arguments when I call them.
On 21/05/2009, Gakuru Alex <alexgakuru.lists@gmail.com> wrote:
On Thu, May 21, 2009 at 7:20 AM, Joram Mwinamo <joram.mwinamo@gmail.com
wrote:
We need more forums to expose bad service. Sunny Bindra has a book on customer service that says we as kenyans are so used to taking crap that we are even nice when we call to complain and plead to get service that we are paying for. Its time the power reverts to the consumer who pays for services they are being overcharged for while the executives of these companies ride around in big cars and pay attention to big clients
You capture it very well _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- Solomon Mburu P.O. Box 19343 - 00202 Nairobi Cell: (+254-0) 735 431041
Man is a gregarious animal and enjoys agreement as cows will graze all the same way to the side of a hill!
AND
It is better to die in dignity than in the ignomity of ambiguous generosity! _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- "Change is slow and gradual. It requires hardwork, a bit of luck, a fair amount of self-sacrifice and a lot of patience." Roy.
Roy, what about the telco thread? what's in it that does not hold water?
On Thu, May 21, 2009 at 12:51 AM, Paul Roy <roykoikai@gmail.com> wrote:
Hello all,
Hi Paul,
I highly respect everyone in this forum and their opinions, however in the past few months I have been silently reading articles being circulated in this forum and am left wondering if some of us would adopt better ways of marketing their products and services in this forum.
Hmm...someone perhaps need to define what can and what can't be discussed on this forum, but from my own analysis, the problems only get raised here as a last resort, and as a means to compare notes.
Allow me to point out some of the most annoying marketing gimmicks; I have noticed, people bashing other respected companies complaining of this service and that not working but secretly fronting their solutions. I have read the thread on KDN services and it holds no water. Likewise I have noted the same with the Telcos.
When I raised the issue about KDN, it is because I pay them USD 1,189/mo for a 256kbps link and I have problems using this link because of various factors within KDN itself. Now, when you say it holds no water, you simply piss me off, but I believe I shouldn't because you are not in a position to feel the frustrations, given that you perhaps live in Utopia. And just for the record, I am not marketing any product, or even myself, to anyone! I haven't seen anyone on this list doing that, or maybe I am just not quite as perceptive to the "marketing" bit.
Whereas we all deserve better if not best service from our vendors, I believe there are proper channels to present our grieviences to the concerned parties without involving everybody and mud slinging tactics. Some of the issues are trival and could be resolved in a phone call.
You are right and wrong. Don't attempt to trivialize what someone has failed to stomach any longer. We also know that we can make phone calls and even use e-mail. It's not like we start here, then realize there are other media to use.
If you want to sell or present your solution or if you are looking for a job and would like to market your skills, I would urge you to present such in a dignified manner.
And who did that? -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "Clothes make the man. Naked people have little or no influence on society." -- Mark Twain
Its very possible, I do it all the time lakini everyone is not like me so i know the big difference....If i could, i would train every kenyan to be nice,but my scope is limited right now 2009/5/21 Odhiambo ワシントン <odhiambo@gmail.com>
On Thu, May 21, 2009 at 12:51 AM, Paul Roy <roykoikai@gmail.com> wrote:
Hello all,
Hi Paul,
I highly respect everyone in this forum and their opinions, however in the past few months I have been silently reading articles being circulated in this forum and am left wondering if some of us would adopt better ways of marketing their products and services in this forum.
Hmm...someone perhaps need to define what can and what can't be discussed on this forum, but from my own analysis, the problems only get raised here as a last resort, and as a means to compare notes.
Allow me to point out some of the most annoying marketing gimmicks; I have noticed, people bashing other respected companies complaining of this service and that not working but secretly fronting their solutions. I have read the thread on KDN services and it holds no water. Likewise I have noted the same with the Telcos.
When I raised the issue about KDN, it is because I pay them USD 1,189/mo for a 256kbps link and I have problems using this link because of various factors within KDN itself. Now, when you say it holds no water, you simply piss me off, but I believe I shouldn't because you are not in a position to feel the frustrations, given that you perhaps live in Utopia. And just for the record, I am not marketing any product, or even myself, to anyone! I haven't seen anyone on this list doing that, or maybe I am just not quite as perceptive to the "marketing" bit.
Whereas we all deserve better if not best service from our vendors, I believe there are proper channels to present our grieviences to the concerned parties without involving everybody and mud slinging tactics. Some of the issues are trival and could be resolved in a phone call.
You are right and wrong. Don't attempt to trivialize what someone has failed to stomach any longer. We also know that we can make phone calls and even use e-mail. It's not like we start here, then realize there are other media to use.
If you want to sell or present your solution or if you are looking for a job and would like to market your skills, I would urge you to present such in a dignified manner.
And who did that?
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "Clothes make the man. Naked people have little or no influence on society." -- Mark Twain
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- Sent from my Watch(c) Our greatest fear is not that we are inadequate,but that we are powerful beyond measure.It is our light, not our darkness, that frightens us.There is nothing enlightened about shrinking so that other people won't feel insecure around you.As we let our own light shine, we consciously give other people permission to do the same. As we are liberated from our fear,our presence automatically liberates others.
Hello, Way to go wash I feel you completely on this one Regrds K Z M ---"It's not your blue blood, your pedigree or your college degree. It's what you do with your life that counts. --- 2009/5/21 Joram Mwinamo <joram.mwinamo@gmail.com>
Its very possible, I do it all the time lakini everyone is not like me so i know the big difference....If i could, i would train every kenyan to be nice,but my scope is limited right now
2009/5/21 Odhiambo ワシントン <odhiambo@gmail.com>
On Thu, May 21, 2009 at 12:51 AM, Paul Roy <roykoikai@gmail.com> wrote:
Hello all,
Hi Paul,
I highly respect everyone in this forum and their opinions, however in the past few months I have been silently reading articles being circulated in this forum and am left wondering if some of us would adopt better ways of marketing their products and services in this forum.
Hmm...someone perhaps need to define what can and what can't be discussed on this forum, but from my own analysis, the problems only get raised here as a last resort, and as a means to compare notes.
Allow me to point out some of the most annoying marketing gimmicks; I have noticed, people bashing other respected companies complaining of this service and that not working but secretly fronting their solutions. I have read the thread on KDN services and it holds no water. Likewise I have noted the same with the Telcos.
When I raised the issue about KDN, it is because I pay them USD 1,189/mo for a 256kbps link and I have problems using this link because of various factors within KDN itself. Now, when you say it holds no water, you simply piss me off, but I believe I shouldn't because you are not in a position to feel the frustrations, given that you perhaps live in Utopia. And just for the record, I am not marketing any product, or even myself, to anyone! I haven't seen anyone on this list doing that, or maybe I am just not quite as perceptive to the "marketing" bit.
Whereas we all deserve better if not best service from our vendors, I believe there are proper channels to present our grieviences to the concerned parties without involving everybody and mud slinging tactics. Some of the issues are trival and could be resolved in a phone call.
You are right and wrong. Don't attempt to trivialize what someone has failed to stomach any longer. We also know that we can make phone calls and even use e-mail. It's not like we start here, then realize there are other media to use.
If you want to sell or present your solution or if you are looking for a job and would like to market your skills, I would urge you to present such in a dignified manner.
And who did that?
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "Clothes make the man. Naked people have little or no influence on society." -- Mark Twain
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- Sent from my Watch(c)
Our greatest fear is not that we are inadequate,but that we are powerful beyond measure.It is our light, not our darkness, that frightens us.There is nothing enlightened about shrinking so that other people won't feel insecure around you.As we let our own light shine, we consciously give other people permission to do the same. As we are liberated from our fear,our presence automatically liberates others.
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
Dude Roy, On the KDN thread that Wash posted, I posted about a solution am working on re : CSM. Regarding the telco thread, that was mine and you say it holds no water. Would it be wrong to say that if i write about a solution or website etc, it is marketing? I once remember you wanted to sell your STI on this list. Have you ever opened the bonnet and changed that Denso plug or ever wondered why NGK iridium works better? But if anyone told you that, would it sound like marketing, right? aahhhrrgg!!! You have a nice day now. :-)
participants (13)
-
aki -
Barrack Otieno -
Dennis Kioko -
Gakuru Alex -
Jamal Mohamed -
Job Njogu -
Joram Mwinamo -
kennedy waweru -
Kenneth Muhia -
Odhiambo ワシントン -
Paul Roy -
Rad! -
Solomon Mburu