I think people are free to air their grievances

The beauty of public forums is that if something is false, peoples testimonies will either prove it right or wrong. And at least customer service managers who many not be aware of how inefficient their employees are will get to know where they can tighten their service offering

For example I gave up on Orange when i learnt that their customer service is outsourced and that the Customer Service representative has no access to the engineer logs or visibility on how the job can get done. So i stopped using the service after many trials to get my landline fixed. I got a wireless and now im free.....

The ICT sector is very lucky that there are very high barriers to entry in the industry therefore limited competition....but all that will change soon.

On Thu, May 21, 2009 at 9:05 AM, Job Njogu <jnjogu@gmail.com> wrote:
Have you ever bought a product or service expecting to use immediately only to realise its not working. You call the relevant people they tell you that they have logged your problem and they will call you gonce its solved. One month down the line despite the numerous calls to them it has not been solved. My internet hasnt been working for the last for days I cant visit most sites and I have called the guys more and lost count of the times. What do you do in such a situation.

2009/5/21 Paul Roy <roykoikai@gmail.com>
Hello all,
 
I highly respect everyone in this forum and their opinions, however in the past few months I have been silently reading articles being circulated in this forum and am left wondering if some of us would adopt better ways of marketing their products and services in this forum.
 
Allow me to point out some of the most annoying marketing gimmicks; I have noticed, people bashing other respected companies complaining of this service and that not working but secretly fronting their solutions. I have read the thread on KDN services and it holds no water. Likewise I have noted the same with the Telcos.
 
Whereas we all deserve better if not best service from our vendors, I believe there are proper channels to present our grieviences to the concerned parties without involving everybody and mud slinging tactics. Some of the issues are trival and could be resolved in a phone call.
If you want to sell or present your solution or if you are looking for a job and would like to market your skills, I would urge you to present such in a dignified manner. Mud slinging and name calling wouldn't take you far.
 
Kind regards,

--
"Change is slow and gradual. It requires hardwork, a bit of
luck, a fair amount of self-sacrifice and a lot of patience."
.

_______________________________________________
Skunkworks mailing list
Skunkworks@lists.my.co.ke
http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks
Other services @ http://my.co.ke
Other lists
-------------
Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce
Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science
kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general




--
Regards,
Job Njogu Muriuki,
Phone: +254736333075, +254202360107
Address: 42665 00100 Nrb

_______________________________________________
Skunkworks mailing list
Skunkworks@lists.my.co.ke
http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks
Other services @ http://my.co.ke
Other lists
-------------
Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce
Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science
kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general




--
Sent from my Watch©

Our greatest fear is not that we are inadequate,but that we are powerful beyond measure.It is our light, not our darkness, that frightens us.There is nothing enlightened about shrinking so that other people won't feel insecure around you.As we let our own light shine, we consciously give other people permission to do the same.
As we are liberated from our fear,our presence automatically liberates others.