@Job, if the services you need from your provider, then you just call
it quits with them. But clinging to their services then complain for
no assistance is unfair.The reason I remain loyal to the telco is the
customer care reps who make a follow-up on my case to the point of
calling despite my irritation. Within a short time, my issue gets
sorted. The moral, customer care is the link between the company and
the subscribers. My opinion on an open forum comes in as a result of
lies from the CCRs, who are probably inexperienced in my arguments
when I call them.
--
On 21/05/2009, Gakuru Alex <alexgakuru.lists@gmail.com> wrote:
> On Thu, May 21, 2009 at 7:20 AM, Joram Mwinamo <joram.mwinamo@gmail.com>
> wrote:
>
>> We need more forums to expose bad service. Sunny Bindra has a book on
>> customer service that says we as kenyans are so used to taking crap that
>> we
>> are even nice when we call to complain and plead to get service that we
>> are
>> paying for. Its time the power reverts to the consumer who pays for
>> services
>> they are being overcharged for while the executives of these companies
>> ride
>> around in big cars and pay attention to big clients
>>
>
> You capture it very well
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Solomon Mburu
P.O. Box 19343 - 00202 Nairobi
Cell: (+254-0) 735 431041
Man is a gregarious animal and enjoys agreement as cows will graze all
the same way to the side of a hill!
AND
It is better to die in dignity than in the ignomity of ambiguous generosity!
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