I think there are valid points raised in this thread that really holds.
However we need to be open and respectful when airing our complaints.
We also need to avoid being precisely wrong instead be broadly right in that sense we become the change agents for our society.
 
If I was a CEO of company X and you call my engineers "Know nothing", chances are that I wouldnt listed to your complaints even though they were valid.
 
Thank you guys for your brilliant ideas.
 
regards,
Paul.


 
On Thu, May 21, 2009 at 3:14 PM, Jamal Mohamed <jamal.worx@gmail.com> wrote:
I'll stick with Odhiambo, what's happened to Paul, no replies...LOL.Although we have to be serious about that website that deals with these grievances, not only for skunkers but for all wounded kenyans.


On Thu, May 21, 2009 at 2:29 PM, Solomon Mburu <solo.mburu@gmail.com> wrote:
@Job, if the services you need from your provider, then you just call
it quits with them. But clinging to their services then complain for
no assistance is unfair.The reason I remain loyal to the telco is the
customer care reps who make a follow-up on my case to the point of
calling despite my irritation. Within a short time, my issue gets
sorted. The moral, customer care is the link between the company and
the subscribers.  My opinion on an open forum comes in as a result of
lies from the CCRs, who are probably inexperienced in my arguments
when I call them.

On 21/05/2009, Gakuru Alex <alexgakuru.lists@gmail.com> wrote:
> On Thu, May 21, 2009 at 7:20 AM, Joram Mwinamo <joram.mwinamo@gmail.com>
> wrote:
>
>> We need more forums to expose bad service. Sunny Bindra has a book on
>> customer service that says we as kenyans are so used to taking crap that
>> we
>> are even nice when we call to complain and plead to get service that we
>> are
>> paying for. Its time the power reverts to the consumer who pays for
>> services
>> they are being overcharged for while the executives of these companies
>> ride
>> around in big cars and pay attention to big clients
>>
>
> You capture it very well
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--
Solomon Mburu
P.O. Box 19343 - 00202 Nairobi
Cell: (+254-0) 735 431041

Man is a gregarious animal and enjoys agreement as cows will graze all
the same way to the side of a hill!

AND

It is better to die in dignity than in the ignomity of ambiguous generosity!


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--
"Change is slow and gradual. It requires hardwork, a bit of
luck, a fair amount of self-sacrifice and a lot of patience."

Roy.