Zuku ... whats up .. Whats happening...????
Its been like 3 weeks now and I have no internet at home .. each time I call they say the BTS is being Swapped .. Kwani how long does this take ??? and now I have to pay for a Full month of no service .... Anyone getting the Same response from them ?? Does CCK check the quality of service of the ISPs like it does with the Telcos ? Where is ZUKU support ... -- Watson Kambo
Hello Watson, Please give me full details on location and customer ID offlist or you may call me so that I assist you. You may reach customer care Zuku on 0719028200 also call this line for help 02- 3292900; you will be assisted. I have been on Zuku for the last 3weeks it has been great no concerns so far. Mathews +254 723 714 000 On Wed, Jan 26, 2011 at 11:11 PM, Watson Kambo <wkwats@gmail.com> wrote:
Its been like 3 weeks now and I have no internet at home .. each time I call they say the BTS is being Swapped .. Kwani how long does this take ??? and now I have to pay for a Full month of no service .... Anyone getting the Same response from them ?? Does CCK check the quality of service of the ISPs like it does with the Telcos ? Where is ZUKU support ...
-- Watson Kambo
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Jump ship. Regards, On Wed, Jan 26, 2011 at 11:11 PM, Watson Kambo <wkwats@gmail.com> wrote:
Its been like 3 weeks now and I have no internet at home .. each time I call they say the BTS is being Swapped .. Kwani how long does this take ??? and now I have to pay for a Full month of no service .... Anyone getting the Same response from them ?? Does CCK check the quality of service of the ISPs like it does with the Telcos ? Where is ZUKU support ...
-- Watson Kambo
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Dear Watson, Apolgies for the lack of sevice and the base station issue was resolved 2 week ago. We note you account to be due for payments and we kindly request you to renew the subscription. Zuku Support Team. T: +254 20 3292200, F: +254 20 828758, M: +254 0719 028 200 /0732 132 200 Email:support@ke.wananchi.com <Email%3Asupport@ke.wananchi.com> Wananchi Group (K) Limited W: www.zuku.co.ke On Wed, Jan 26, 2011 at 11:11 PM, Watson Kambo <wkwats@gmail.com> wrote:
Its been like 3 weeks now and I have no internet at home .. each time I call they say the BTS is being Swapped .. Kwani how long does this take ??? and now I have to pay for a Full month of no service .... Anyone getting the Same response from them ?? Does CCK check the quality of service of the ISPs like it does with the Telcos ? Where is ZUKU support ...
-- Watson Kambo
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There you go Watson. Just pay up 'ndio hii mambo iishe.'
Seriously Zuku? On a mailing list? Gotta be careful what you put online. But then again who is Zukucanhelp@gmail.com legally? On Thu, Jan 27, 2011 at 11:18 AM, James Nzomo <kazikubwa@gmail.com> wrote:
Hahahaha! _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
On Thu, Jan 27, 2011 at 10:51 AM, ZUKU SUPPORT <zukucanhelp@gmail.com>wrote:
Dear Watson,
Apolgies for the lack of sevice and the base station issue was resolved 2 week ago. We note you account to be due for payments and we kindly request you to renew the subscription.
Watson, They have amua-ed to let the world know why your service is down:) -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Damn!!
If watson paid for a month and has not had service for three weeks.....and by Zuku's own admission there was a problem. Then Watson does not owe,them...he is yet to receive service for the payment he made.Now that the service is up....he should get 1 months service before its due again. Thanks On Thu, Jan 27, 2011 at 12:29 PM, Odhiambo Washington <odhiambo@gmail.com>wrote:
On Thu, Jan 27, 2011 at 10:51 AM, ZUKU SUPPORT <zukucanhelp@gmail.com>wrote:
Dear Watson,
Apolgies for the lack of sevice and the base station issue was resolved 2 week ago. We note you account to be due for payments and we kindly request you to renew the subscription.
Watson,
They have amua-ed to let the world know why your service is down:)
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Damn!!
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@ Joseph, He should pay and ask for credit note I believe thats how it works no! Matt On Thu, Jan 27, 2011 at 12:37 PM, Joseph McDonald <mcdonaldoj@gmail.com>wrote:
If watson paid for a month and has not had service for three weeks.....and by Zuku's own admission there was a problem.
Then Watson does not owe,them...he is yet to receive service for the payment he made.Now that the service is up....he should get 1 months service before its due again.
Thanks
On Thu, Jan 27, 2011 at 12:29 PM, Odhiambo Washington <odhiambo@gmail.com>wrote:
On Thu, Jan 27, 2011 at 10:51 AM, ZUKU SUPPORT <zukucanhelp@gmail.com>wrote:
Dear Watson,
Apolgies for the lack of sevice and the base station issue was resolved 2 week ago. We note you account to be due for payments and we kindly request you to renew the subscription.
Watson,
They have amua-ed to let the world know why your service is down:)
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Damn!!
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Joseph, I think that's not how these telcos work. They have a term in contracts called '*force majeure*' which basically means that the company bears no liability for outages caused by natural phenomena or 'Act of God.' The company will argue that what caused the base station to go down was actually an 'Act of God' and so it does not owe Watson anything.
They will also argue that a reduction in customer base and an increase in one of their competetiors has also been caused bay a similar act of God
,@ Philip. My Point exactly pay, get reconnected then complain once exact cause is know and there is sufficient evidence to the providers fault or negligence for the downtime. Somethings go without saying Common.....tho! Matt On Thu, Jan 27, 2011 at 12:43 PM, Philip Musyoki <pmusyoki@gmail.com> wrote:
Joseph,
I think that's not how these telcos work. They have a term in contracts called '*force majeure*' which basically means that the company bears no liability for outages caused by natural phenomena or 'Act of God.'
The company will argue that what caused the base station to go down was actually an 'Act of God' and so it does not owe Watson anything.
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There you have it! Mungu hataki watson a surf! That is a valid cause for lack of service from zuku...though they were paid This pay with no service has happened to a number of first time zuku subscribers i know They get paid, check in, do a site survey, then when they find out that they cannot deliver the service to the clients location they start playing hide and seek at the clients cost that lasts for months. The game ends only when they find out that the client is capable of financing legal action
On Thu, Jan 27, 2011 at 12:37 PM, Joseph McDonald <mcdonaldoj@gmail.com>wrote:
If watson paid for a month and has not had service for three weeks.....and by Zuku's own admission there was a problem.
Then Watson does not owe,them...he is yet to receive service for the payment he made.Now that the service is up....he should get 1 months service before its due again.
Question is: Did Watson receive an Invoice? Was he billed before getting disconnected?
From the way things look, he does not appear to have knowledge of any "demand for payment" (aka Invoice).
Someone needs to take the blame, but I am not sure who it is. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Damn!!
Someone needs to take the blame, but I am not sure who it is. << An Act of a Deity?
On Thu, Jan 27, 2011 at 1:11 PM, Dennis Kioko <dmbuvi@gmail.com> wrote:
Someone needs to take the blame, but I am not sure who it is. << An Act of a Deity?
Not really:-) Someone needs to prove they sent an Invoice and someone else needs to prove they did not receive it (or ignored it as the service was down) :-) I am not being ambiguous, I swear. Someone will take blame after that. ZukuCanHelp or WatsonKambo. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Damn!!
me thinks Watsons' subscription expired while the service was down he's just been told service is now up, so pay up and claim the lost time (in this case 1wk) did he have a fault ticket that they failed to update when service was restored? On Thu, Jan 27, 2011 at 1:15 PM, Odhiambo Washington <odhiambo@gmail.com>wrote:
On Thu, Jan 27, 2011 at 1:11 PM, Dennis Kioko <dmbuvi@gmail.com> wrote:
Someone needs to take the blame, but I am not sure who it is. << An Act of a Deity?
Not really:-)
Someone needs to prove they sent an Invoice and someone else needs to prove they did not receive it (or ignored it as the service was down) :-) I am not being ambiguous, I swear. Someone will take blame after that. ZukuCanHelp or WatsonKambo.
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Damn!!
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-- Francis Okinyo
Well invoice or not pay in advance thats what the contract says. Once can demand refund in cases of service interruption as articulated on the contract. Its like paying house rent this is boring DAMN! I do not see invoice at my doorstep from the landlord but you pay and get receipts this should be the case here same principle. With or without an invoice iko Malipo ya kutimiza! Ggrrrrrrr..... Matt On Thu, Jan 27, 2011 at 1:15 PM, Odhiambo Washington <odhiambo@gmail.com>wrote:
On Thu, Jan 27, 2011 at 1:11 PM, Dennis Kioko <dmbuvi@gmail.com> wrote:
Someone needs to take the blame, but I am not sure who it is. << An Act of a Deity?
Not really:-)
Someone needs to prove they sent an Invoice and someone else needs to prove they did not receive it (or ignored it as the service was down) :-) I am not being ambiguous, I swear. Someone will take blame after that. ZukuCanHelp or WatsonKambo.
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Damn!!
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Hello all, Watson is aware that he needs to pay... if y'all read his email carefully , he is aware that he has to pay
Wait a min here Zuku Support ... the BTS was down for two weeks ... I paid on 28th Dec for a Month that means TODAY is the last day ... Where is my Two weeks ????? ..... On 27 January 2011 14:06, Thomas Kibui <thomas.kibui@gmail.com> wrote:
Hello all, Watson is aware that he needs to pay... if y'all read his email carefully , he is aware that he has to pay
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-- Watson Kambo
OMG ati BTS was resolved two weeks AGO !!! agggrrrrr I have been calling like daily since I lost connection Before I wrote here on skunk works I had called and told ati Bado Wanatengeneza !!!! .... On 28 January 2011 22:04, Watson Kambo <wkwats@gmail.com> wrote:
Wait a min here Zuku Support ... the BTS was down for two weeks ... I paid on 28th Dec for a Month that means TODAY is the last day ... Where is my Two weeks ????? .....
On 27 January 2011 14:06, Thomas Kibui <thomas.kibui@gmail.com> wrote:
Hello all, Watson is aware that he needs to pay... if y'all read his email carefully , he is aware that he has to pay
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Watson Kambo
-- Watson Kambo
I wish you hadn't posted here, lest they say bado unadeni kutoka Nov. On 28/01/2011, Watson Kambo <wkwats@gmail.com> wrote:
OMG ati BTS was resolved two weeks AGO !!! agggrrrrr I have been calling like daily since I lost connection Before I wrote here on skunk works I had called and told ati Bado Wanatengeneza !!!! ....
On 28 January 2011 22:04, Watson Kambo <wkwats@gmail.com> wrote:
Wait a min here Zuku Support ... the BTS was down for two weeks ... I paid on 28th Dec for a Month that means TODAY is the last day ... Where is my Two weeks ????? .....
On 27 January 2011 14:06, Thomas Kibui <thomas.kibui@gmail.com> wrote:
Hello all, Watson is aware that he needs to pay... if y'all read his email carefully , he is aware that he has to pay
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Watson Kambo
-- Watson Kambo
-- *Solomon Mbũrũ Kamau* ***************************************************** *Man is a gregarious animal and enjoys agreement as cows will graze all the same way to the side of a hill!* AND *It is better to die in dignity than in the ignominy of ambiguous generosity! * http://smiley2.wordpress.com http://mburu.sikika.co.ke
Pole Watson, instead of paying that cash to them. Get another ISP On 28 January 2011 23:11, Solomon Mburu Kamau <solo.mburu@gmail.com> wrote:
I wish you hadn't posted here, lest they say bado unadeni kutoka Nov.
On 28/01/2011, Watson Kambo <wkwats@gmail.com> wrote:
OMG ati BTS was resolved two weeks AGO !!! agggrrrrr I have been calling like daily since I lost connection Before I wrote here on skunk works I had called and told ati Bado Wanatengeneza !!!! ....
On 28 January 2011 22:04, Watson Kambo <wkwats@gmail.com> wrote:
Wait a min here Zuku Support ... the BTS was down for two weeks ... I paid on 28th Dec for a Month that means TODAY is the last day ... Where is my Two weeks ????? .....
On 27 January 2011 14:06, Thomas Kibui <thomas.kibui@gmail.com> wrote:
Hello all, Watson is aware that he needs to pay... if y'all read his email
carefully
, he is aware that he has to pay
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Watson Kambo
-- Watson Kambo
-- *Solomon Mbũrũ Kamau*
***************************************************** *Man is a gregarious animal and enjoys agreement as cows will graze all the same way to the side of a hill!*
AND
*It is better to die in dignity than in the ignominy of ambiguous generosity! *
http://smiley2.wordpress.com http://mburu.sikika.co.ke _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
Zuku is not being very smart here, Watson has been giving them free marketing on this forum, On 1/29/11, Thomas Kibui <thomas.kibui@gmail.com> wrote:
Pole Watson,
instead of paying that cash to them. Get another ISP
On 28 January 2011 23:11, Solomon Mburu Kamau <solo.mburu@gmail.com> wrote:
I wish you hadn't posted here, lest they say bado unadeni kutoka Nov.
On 28/01/2011, Watson Kambo <wkwats@gmail.com> wrote:
OMG ati BTS was resolved two weeks AGO !!! agggrrrrr I have been calling like daily since I lost connection Before I wrote here on skunk works I had called and told ati Bado Wanatengeneza !!!! ....
On 28 January 2011 22:04, Watson Kambo <wkwats@gmail.com> wrote:
Wait a min here Zuku Support ... the BTS was down for two weeks ... I paid on 28th Dec for a Month that means TODAY is the last day ... Where is my Two weeks ????? .....
On 27 January 2011 14:06, Thomas Kibui <thomas.kibui@gmail.com> wrote:
Hello all, Watson is aware that he needs to pay... if y'all read his email
carefully
, he is aware that he has to pay
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Watson Kambo
-- Watson Kambo
-- *Solomon Mbũrũ Kamau*
***************************************************** *Man is a gregarious animal and enjoys agreement as cows will graze all the same way to the side of a hill!*
AND
*It is better to die in dignity than in the ignominy of ambiguous generosity! *
http://smiley2.wordpress.com http://mburu.sikika.co.ke _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
I am on the Zuku 8Mbps link with TV and since Monday the TV has been offline and internet speeds are like a 256k connection. + No real support from Zuku Are these guys links going through Egypt or what? On Sat, Jan 29, 2011 at 4:51 PM, John Doe <fivepings@gmail.com> wrote:
Zuku is not being very smart here, Watson has been giving them free marketing on this forum,
On 1/29/11, Thomas Kibui <thomas.kibui@gmail.com> wrote:
Pole Watson,
instead of paying that cash to them. Get another ISP
On 28 January 2011 23:11, Solomon Mburu Kamau <solo.mburu@gmail.com> wrote:
I wish you hadn't posted here, lest they say bado unadeni kutoka Nov.
On 28/01/2011, Watson Kambo <wkwats@gmail.com> wrote:
OMG ati BTS was resolved two weeks AGO !!! agggrrrrr I have been calling like daily since I lost connection Before I wrote here on skunk works I had called and told ati Bado Wanatengeneza !!!! ....
On 28 January 2011 22:04, Watson Kambo <wkwats@gmail.com> wrote:
Wait a min here Zuku Support ... the BTS was down for two weeks ... I paid on 28th Dec for a Month that means TODAY is the last day ... Where is my Two weeks ????? .....
On 27 January 2011 14:06, Thomas Kibui <thomas.kibui@gmail.com> wrote:
Hello all, Watson is aware that he needs to pay... if y'all read his email
carefully
, he is aware that he has to pay
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Watson Kambo
-- Watson Kambo
-- *Solomon Mbũrũ Kamau*
***************************************************** *Man is a gregarious animal and enjoys agreement as cows will graze all the same way to the side of a hill!*
AND
*It is better to die in dignity than in the ignominy of ambiguous generosity! *
http://smiley2.wordpress.com http://mburu.sikika.co.ke _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
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-- Regards Brian Ngure
On Sat, Jan 29, 2011 at 10:16 PM, Brian Ngure <brian@pixie.co.ke> wrote:
I am on the Zuku 8Mbps link with TV and since Monday the TV has been offline and internet speeds are like a 256k connection.
+ No real support from Zuku
Are these guys links going through Egypt or what?
Have you checked when your account was due? We don't want another "Kambogate" :-) It could be that it behaves like those Safcom data bundles which degrade (for lack of better word!) after you deplete the bundle. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Damn!!
[?] On Sat, Jan 29, 2011 at 10:30 PM, Odhiambo Washington <odhiambo@gmail.com>wrote:
On Sat, Jan 29, 2011 at 10:16 PM, Brian Ngure <brian@pixie.co.ke> wrote:
I am on the Zuku 8Mbps link with TV and since Monday the TV has been offline and internet speeds are like a 256k connection.
+ No real support from Zuku
Are these guys links going through Egypt or what?
Have you checked when your account was due? We don't want another "Kambogate" :-) It could be that it behaves like those Safcom data bundles which degrade (for lack of better word!) after you deplete the bundle.
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Damn!!
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Regards Brian Ngure
participants (14)
-
[Dr. Matt_Mca] -
Brian Ngure -
Dennis Kioko -
Francis Okinyo -
george -
James Nzomo -
John Doe -
Joseph McDonald -
Odhiambo Washington -
Philip Musyoki -
Solomon Mburu Kamau -
Thomas Kibui -
Watson Kambo -
ZUKU SUPPORT