Re: [Skunkworks] Safaricom Care Centre- what they are degenerating to
Thank you for calling Safaricom customer care center. We know you have been trying to get through since last week but dont worry, at least you got through today. We also hope your phone has enough charge since this will take longer than most calls. For Kiswahili, Press 1, for English press 2. For any other language, you can get a translator. If you want to flirt with our customer care personell ... some advice ...., they dont look as good as they sound. If you think we overcharged you one the your last call, goodbye. If your scratch card number did not top up, bring us the card, the receipt, a copy of your national ID, your PIN number; and a copy of the ID of the person who sold it to you. We will give you a refund immediately if not sooner. If you were sent MPesa which you dint receive, write an essay of not less than 5000 words explaining how that is our problem. All offensive four letter words are not allowed. If your phone is having a problem, just hang up. If it went through our customer care line, it has no problem. Furthermore, we do not manufacture any phones. Even the one written safaricom is not a phone. Its just a handset! If you want to yell at us about our lousy customer service, you have to shout a little louder. They cant hear u in Cairo yet. If you feeling pissed at the length of this call, press the red button on your keypad. That does the trick. If you are Kalembe Ndile, the number for the ECK chairman is available in your local directory. If your handset is experiencing network problems, VUKA! See if we care! Or buy an external antennae. If you are Lucy, hang onto the line. A customer service representative called Wambui will attend to you shortly. If you are a Zain, Yu or Orange employee, we are not hiring at The moment so butt off. If you are Raila or Kibaki, for the umpteenth time, GO BACK TO YOUR JOB! KENYAN ARE DYING OF HUNGER! If you want to talk to Michael Joseph, you'll have to wait outside. Thank you! * * --~--~---------~--~----~------------~-------~--~----~ -- If you notice this notice you will notice that this notice is not worth noticing
surely, does this post have anything to do with skunkworks objectives? On Sat, Apr 18, 2009 at 10:14 AM, john kihahu <kihahu@gmail.com> wrote:
Thank you for calling Safaricom
customer care center. We know you have been trying to get
through since last week but dont worry, at least you got
through today. We also hope your phone has enough charge
since this will take longer than most calls.
For Kiswahili, Press 1, for
Eonglish press 2. For any other language, you can get a
translator.
If you want to flirt with our customer
care personell ... some advice ...., they dont look as good
as they sound.
If you think we overcharged you one the
your last call, goodbye.
If your scratch card number did not top
up, bring us the card, the receipt, a copy of your national
ID, your PIN number; and a copy of the ID of the person who
sold it to you. We will give you a refund immediately if not
sooner.
If you were sent MPesa which you dint
receive, write an essay of not less than 5000 words
explaining how that is our problem. All offensive four
letter words are not allowed.
If your phone is having a problem, just
hang up. If it went through our customer care line, it has no
problem. Furthermore, we do not manufacture any phones. Even
the one written safaricom is not a phone. Its just a
handset!
If you want to yell at us about our lousy
customer service, you have to shout a little louder. They
cant hear u in Cairo yet.
If you feeling pissed at the length of
this call, press the red button on your keypad. That does
the trick.
If you are Kalembe Ndile, the number for
the ECK chairman is available in your local
directory.
If your handset is experiencing network
problems, VUKA! See if we care! Or buy an external
antennae.
If you are Lucy, hang onto the line. A
customer service representative called Wambui will attend to
you shortly.
If you are a Zain, Yu or Orange employee,
we are not hiring at
The moment so butt off.
If you are Raila or Kibaki, for the
umpteenth time, GO BACK TO YOUR JOB! KENYAN ARE DYING OF
HUNGER!
If you want to talk to Michael Joseph,
you'll have to wait outside.
Thank
you!
*
*
--~--~---------~--~----~------------~-------~--~----~
-- If you notice this notice you will notice that this notice is not worth noticing _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
Depends on how u look at it! On 04/18/2009, Eric Mugo <kabugum@gmail.com> wrote:
surely, does this post have anything to do with skunkworks objectives?
On Sat, Apr 18, 2009 at 10:14 AM, john kihahu <kihahu@gmail.com> wrote:
Thank you for calling Safaricom
customer care center. We know you have been trying to get
through since last week but dont worry, at least you got
through today. We also hope your phone has enough charge
since this will take longer than most calls.
For Kiswahili, Press 1, for
Eonglish press 2. For any other language, you can get a
translator.
If you want to flirt with our customer
care personell ... some advice ...., they dont look as good
as they sound.
If you think we overcharged you one the
your last call, goodbye.
If your scratch card number did not top
up, bring us the card, the receipt, a copy of your national
ID, your PIN number; and a copy of the ID of the person who
sold it to you. We will give you a refund immediately if not
sooner.
If you were sent MPesa which you dint
receive, write an essay of not less than 5000 words
explaining how that is our problem. All offensive four
letter words are not allowed.
If your phone is having a problem, just
hang up. If it went through our customer care line, it has no
problem. Furthermore, we do not manufacture any phones. Even
the one written safaricom is not a phone. Its just a
handset!
If you want to yell at us about our lousy
customer service, you have to shout a little louder. They
cant hear u in Cairo yet.
If you feeling pissed at the length of
this call, press the red button on your keypad. That does
the trick.
If you are Kalembe Ndile, the number for
the ECK chairman is available in your local
directory.
If your handset is experiencing network
problems, VUKA! See if we care! Or buy an external
antennae.
If you are Lucy, hang onto the line. A
customer service representative called Wambui will attend to
you shortly.
If you are a Zain, Yu or Orange employee,
we are not hiring at
The moment so butt off.
If you are Raila or Kibaki, for the
umpteenth time, GO BACK TO YOUR JOB! KENYAN ARE DYING OF
HUNGER!
If you want to talk to Michael Joseph,
you'll have to wait outside.
Thank
you!
*
*
--~--~---------~--~----~------------~-------~--~----~
-- If you notice this notice you will notice that this notice is not worth noticing _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- If you notice this notice you will notice that this notice is not worth noticing
John, there could be a problem yes but its good to air your griviances in that right manner. The personell at Safaricom are our brothers sisters relatives and friends. We cant get far when we engage each other this way. Exercise some restraint even if you have been offended. My 2 cents On Sat, Apr 18, 2009 at 10:23 AM, john kihahu <kihahu@gmail.com> wrote:
Depends on how u look at it!
On 04/18/2009, Eric Mugo <kabugum@gmail.com> wrote:
surely, does this post have anything to do with skunkworks objectives?
On Sat, Apr 18, 2009 at 10:14 AM, john kihahu <kihahu@gmail.com> wrote:
Thank you for calling Safaricom
customer care center. We know you have been trying to get
through since last week but dont worry, at least you got
through today. We also hope your phone has enough charge
since this will take longer than most calls.
For Kiswahili, Press 1, for
Eonglish press 2. For any other language, you can get a
translator.
If you want to flirt with our customer
care personell ... some advice ...., they dont look as good
as they sound.
If you think we overcharged you one the
your last call, goodbye.
If your scratch card number did not top
up, bring us the card, the receipt, a copy of your national
ID, your PIN number; and a copy of the ID of the person who
sold it to you. We will give you a refund immediately if not
sooner.
If you were sent MPesa which you dint
receive, write an essay of not less than 5000 words
explaining how that is our problem. All offensive four
letter words are not allowed.
If your phone is having a problem, just
hang up. If it went through our customer care line, it has no
problem. Furthermore, we do not manufacture any phones. Even
the one written safaricom is not a phone. Its just a
handset!
If you want to yell at us about our lousy
customer service, you have to shout a little louder. They
cant hear u in Cairo yet.
If you feeling pissed at the length of
this call, press the red button on your keypad. That does
the trick.
If you are Kalembe Ndile, the number for
the ECK chairman is available in your local
directory.
If your handset is experiencing network
problems, VUKA! See if we care! Or buy an external
antennae.
If you are Lucy, hang onto the line. A
customer service representative called Wambui will attend to
you shortly.
If you are a Zain, Yu or Orange employee,
we are not hiring at
The moment so butt off.
If you are Raila or Kibaki, for the
umpteenth time, GO BACK TO YOUR JOB! KENYAN ARE DYING OF
HUNGER!
If you want to talk to Michael Joseph,
you'll have to wait outside.
Thank
you!
*
*
--~--~---------~--~----~------------~-------~--~----~
-- If you notice this notice you will notice that this notice is not worth noticing _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- If you notice this notice you will notice that this notice is not worth noticing
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- Barrack O. Otieno ISSEN CONSULTING Tel: +254721325277 +254726544442 +254733206359 www.issenconsult.com http://projectdiscovery.or.ke To give up the task of reforming society is to give up ones responsibility as a free man. Alan Paton, South Africa
c'mon people, lighten up! a little satire, a little laughter once in a while - even of the off-topic kind - is healthy. ------------- <MotoBaridi, incoherently mumbling to self since 1981> On Sat, Apr 18, 2009 at 10:19 AM, Eric Mugo <kabugum@gmail.com> wrote:
surely, does this post have anything to do with skunkworks objectives?
On Sat, Apr 18, 2009 at 10:14 AM, john kihahu <kihahu@gmail.com> wrote:
Thank you for calling Safaricom
customer care center. We know you have been trying to get
through since last week but dont worry, at least you got
through today. We also hope your phone has enough charge
since this will take longer than most calls.
For Kiswahili, Press 1, for
Eonglish press 2. For any other language, you can get a
translator.
If you want to flirt with our customer
care personell ... some advice ...., they dont look as good
as they sound.
If you think we overcharged you one the
your last call, goodbye.
If your scratch card number did not top
up, bring us the card, the receipt, a copy of your national
ID, your PIN number; and a copy of the ID of the person who
sold it to you. We will give you a refund immediately if not
sooner.
If you were sent MPesa which you dint
receive, write an essay of not less than 5000 words
explaining how that is our problem. All offensive four
letter words are not allowed.
If your phone is having a problem, just
hang up. If it went through our customer care line, it has no
problem. Furthermore, we do not manufacture any phones. Even
the one written safaricom is not a phone. Its just a
handset!
If you want to yell at us about our lousy
customer service, you have to shout a little louder. They
cant hear u in Cairo yet.
If you feeling pissed at the length of
this call, press the red button on your keypad. That does
the trick.
If you are Kalembe Ndile, the number for
the ECK chairman is available in your local
directory.
If your handset is experiencing network
problems, VUKA! See if we care! Or buy an external
antennae.
If you are Lucy, hang onto the line. A
customer service representative called Wambui will attend to
you shortly.
If you are a Zain, Yu or Orange employee,
we are not hiring at
The moment so butt off.
If you are Raila or Kibaki, for the
umpteenth time, GO BACK TO YOUR JOB! KENYAN ARE DYING OF
HUNGER!
If you want to talk to Michael Joseph,
you'll have to wait outside.
Thank
you!
*
*
--~--~---------~--~----~------------~-------~--~----~
-- If you notice this notice you will notice that this notice is not worth noticing _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
Our objectives are degenerating and I thought we critique based on actual experiences as opposed to .... Sent from my BlackBerry® -----Original Message----- From: Eric Mugo <kabugum@gmail.com> Date: Sat, 18 Apr 2009 10:19:30 To: Skunkworks forum<skunkworks@lists.my.co.ke> Subject: Re: [Skunkworks] Safaricom Care Centre- what they are degenerating to _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
pray tell, what are THE skunkworks objectives? On Sat, Apr 18, 2009 at 10:19 AM, Eric Mugo <kabugum@gmail.com> wrote:
surely, does this post have anything to do with skunkworks objectives?
On Sat, Apr 18, 2009 at 10:14 AM, john kihahu <kihahu@gmail.com> wrote:
Thank you for calling Safaricom
customer care center. We know you have been trying to get
through since last week but dont worry, at least you got
through today. We also hope your phone has enough charge
since this will take longer than most calls.
For Kiswahili, Press 1, for
Eonglish press 2. For any other language, you can get a
translator.
If you want to flirt with our customer
care personell ... some advice ...., they dont look as good
as they sound.
If you think we overcharged you one the
your last call, goodbye.
If your scratch card number did not top
up, bring us the card, the receipt, a copy of your national
ID, your PIN number; and a copy of the ID of the person who
sold it to you. We will give you a refund immediately if not
sooner.
If you were sent MPesa which you dint
receive, write an essay of not less than 5000 words
explaining how that is our problem. All offensive four
letter words are not allowed.
If your phone is having a problem, just
hang up. If it went through our customer care line, it has no
problem. Furthermore, we do not manufacture any phones. Even
the one written safaricom is not a phone. Its just a
handset!
If you want to yell at us about our lousy
customer service, you have to shout a little louder. They
cant hear u in Cairo yet.
If you feeling pissed at the length of
this call, press the red button on your keypad. That does
the trick.
If you are Kalembe Ndile, the number for
the ECK chairman is available in your local
directory.
If your handset is experiencing network
problems, VUKA! See if we care! Or buy an external
antennae.
If you are Lucy, hang onto the line. A
customer service representative called Wambui will attend to
you shortly.
If you are a Zain, Yu or Orange employee,
we are not hiring at
The moment so butt off.
If you are Raila or Kibaki, for the
umpteenth time, GO BACK TO YOUR JOB! KENYAN ARE DYING OF
HUNGER!
If you want to talk to Michael Joseph,
you'll have to wait outside.
Thank
you!
*
*
--~--~---------~--~----~------------~-------~--~----~
-- If you notice this notice you will notice that this notice is not worth noticing _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- ------------------------------ <MotoBaridi, incoherently mumbling to self since 1981> ------------------------------ T: +254 722 296 184 , +254 732 296 654 E: motobaridi@motobaridi.com W: www.unmappedafrica.com | www.motobaridi.com | www.mosc.motobaridi.com | www.moto.motobaridi.com | www.motobaridi.blogspot.com
@Mr. John Ikahu, http://my.co.ke/phpbb/viewforum.php?f=14 R Denis On Sat, Apr 18, 2009 at 1:50 PM, MotoBaridi <motobaridi@gmail.com> wrote:
pray tell, what are THE skunkworks objectives?
On Sat, Apr 18, 2009 at 10:19 AM, Eric Mugo <kabugum@gmail.com> wrote:
surely, does this post have anything to do with skunkworks objectives?
On Sat, Apr 18, 2009 at 10:14 AM, john kihahu <kihahu@gmail.com> wrote:
Thank you for calling Safaricom
customer care center. We know you have been trying to get
through since last week but dont worry, at least you got
through today. We also hope your phone has enough charge
since this will take longer than most calls.
For Kiswahili, Press 1, for
Eonglish press 2. For any other language, you can get a
translator.
If you want to flirt with our customer
care personell ... some advice ...., they dont look as good
as they sound.
If you think we overcharged you one the
your last call, goodbye.
If your scratch card number did not top
up, bring us the card, the receipt, a copy of your national
ID, your PIN number; and a copy of the ID of the person who
sold it to you. We will give you a refund immediately if not
sooner.
If you were sent MPesa which you dint
receive, write an essay of not less than 5000 words
explaining how that is our problem. All offensive four
letter words are not allowed.
If your phone is having a problem, just
hang up. If it went through our customer care line, it has no
problem. Furthermore, we do not manufacture any phones. Even
the one written safaricom is not a phone. Its just a
handset!
If you want to yell at us about our lousy
customer service, you have to shout a little louder. They
cant hear u in Cairo yet.
If you feeling pissed at the length of
this call, press the red button on your keypad. That does
the trick.
If you are Kalembe Ndile, the number for
the ECK chairman is available in your local
directory.
If your handset is experiencing network
problems, VUKA! See if we care! Or buy an external
antennae.
If you are Lucy, hang onto the line. A
customer service representative called Wambui will attend to
you shortly.
If you are a Zain, Yu or Orange employee,
we are not hiring at
The moment so butt off.
If you are Raila or Kibaki, for the
umpteenth time, GO BACK TO YOUR JOB! KENYAN ARE DYING OF
HUNGER!
If you want to talk to Michael Joseph,
you'll have to wait outside.
Thank
you!
--~--~---------~--~----~------------~-------~--~----~
-- If you notice this notice you will notice that this notice is not worth noticing _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- ------------------------------ <MotoBaridi, incoherently mumbling to self since 1981> ------------------------------ T: +254 722 296 184 , +254 732 296 654 E: motobaridi@motobaridi.com W: www.unmappedafrica.com | www.motobaridi.com | www.mosc.motobaridi.com | www.moto.motobaridi.com | www.motobaridi.blogspot.com
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
All lists need some humor. Below rfc5514 was posted to the IPv6 Forum. Guess the date?:) ---forwarded message--- Date: 2009/4/2 Subject: [Members] New IPv6 deployment To: IPv6Forum Enjoy ! http://tools.ietf.org/html/rfc5514 --ends--- On Mon, Apr 20, 2009 at 8:42 AM, Denis G. Wahome <dwahome@gmail.com> wrote:
@Mr. John Ikahu,
http://my.co.ke/phpbb/viewforum.php?f=14
R
Denis
Indeed, a little humor never hurt anyone,,,, unfortunately, most of it is true... Try calling the free for all customer care line and see if you go through,,, However, for the charged customer care line, you will go through almost immediately,,,,,,, But you will have to listen to a news broadcast of the latest tariffs and offering first [which sounds like the joke here] ,,,, meanwhile, since its a landline, your calls are about 50/- per minute frm mobile :-)
This has given a how-to 'police' telcos idea... I need all your critique... On Mon, Apr 20, 2009 at 9:58 AM, ndungu stephen <ndungustephen@gmail.com> wrote:
Try calling the free for all customer care line and see if you go through,,, However, for the charged customer care line, you will go through almost immediately,,,,,,, But you will have to listen to a news broadcast of the latest tariffs and offering first [which sounds like the joke here] ,,,, meanwhile, since its a landline, your calls are about 50/- per minute frm mobile :-)
The problem: We tend to be "problem announcers" not "solution providers" - this is intended to contribute to correcting this. In a sea of tariffs, offers, promos, competitions etc, it is difficult even for this members to know what's the best deal out there from whoever. Solution: A running thread where we "announce" what, from our own experience, we discover as a good deal. No clande advertising, no "private deals", no strings attached - just plain offer out there for anyone to enjoy. This way we "change the problem" and make them telcos really compete at introducing more enticing products and services to us. For example,
,,,, meanwhile, since its a landline, your calls are about 50/- per minute frm mobile :-)
Clearly Kenyans are traumatised with calling land lines from a mobile phone. How many know that from an Orange "friend or family" feature one can actually call land lines at 1/= per minute. Surely calling my office and 4 others from my mobile phone at 1/= per minute is something. By then "positively" extending this to Internet and data (SMS) services, reinforce our "solution providers" role to listers and community at large. Your thoughts please?
True,, very true... However, i understand that for family and friends, the rule stands for the customer to judiciously elect the 4 or 5 members to call,, which usually is the guys you call the most... If someone is allowed to change this list at least once or twice in a month so that they can be able to call landlines,, this would be really advantageous ...
and yet more fun... Hyper Text Coffee Pot Control Protocol (HTCPCP/1.0) http://tools.ietf.org/html/rfc2324 http://en.wikipedia.org/wiki/Hyper_Text_Coffee_Pot_Control_Protocol ------------------------------ <MotoBaridi, incoherently mumbling to self since 1981> ------------------------------ On Mon, Apr 20, 2009 at 9:23 AM, Gakuru Alex <alexgakuru.lists@gmail.com>wrote:
All lists need some humor. Below rfc5514 was posted to the IPv6 Forum. Guess the date?:)
---forwarded message--- Date: 2009/4/2 Subject: [Members] New IPv6 deployment To: IPv6Forum
Enjoy !
http://tools.ietf.org/html/rfc5514 --ends--- <http://tools.ietf.org/html/rfc5514%0A--ends--->
On Mon, Apr 20, 2009 at 8:42 AM, Denis G. Wahome <dwahome@gmail.com> wrote:
@Mr. John Ikahu,
http://my.co.ke/phpbb/viewforum.php?f=14
R
Denis
--
My Favourite, IP over Avian Carriers (homing pigeons) : http://tools.ietf.org/html/rfc1149 ! <excerpt> Discussion Multiple types of service can be provided with a prioritized pecking order. An additional property is built-in worm detection and eradication. Because IP only guarantees best effort delivery, loss of a carrier can be tolerated. With time, the carriers are self- regenerating. While broadcasting is not specified, storms can cause data loss. There is persistent delivery retry, until the carrier drops. Audit trails are automatically generated, and can often be found on logs and cable trays. <excerpt> On Mon, Apr 20, 2009 at 8:34 AM, MotoBaridi <motobaridi@gmail.com> wrote:
and yet more fun...
Hyper Text Coffee Pot Control Protocol (HTCPCP/1.0)
http://tools.ietf.org/html/rfc2324
http://en.wikipedia.org/wiki/Hyper_Text_Coffee_Pot_Control_Protocol
------------------------------ <MotoBaridi, incoherently mumbling to self since 1981> ------------------------------
On Mon, Apr 20, 2009 at 9:23 AM, Gakuru Alex <alexgakuru.lists@gmail.com>wrote:
All lists need some humor. Below rfc5514 was posted to the IPv6 Forum. Guess the date?:)
---forwarded message--- Date: 2009/4/2 Subject: [Members] New IPv6 deployment To: IPv6Forum
Enjoy !
http://tools.ietf.org/html/rfc5514 --ends--- <http://tools.ietf.org/html/rfc5514%0A--ends--->
On Mon, Apr 20, 2009 at 8:42 AM, Denis G. Wahome <dwahome@gmail.com> wrote:
@Mr. John Ikahu,
http://my.co.ke/phpbb/viewforum.php?f=14
R
Denis
--
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- Ndungi Kyalo
Today I called Safaricom Customer Care,,, to report a problem with voice calls in eldoret area a little distance from town. Since they put a new BTS a few weeks back, the calls have degenerated to a very bad level and sometimes no voice completely comes through... The first thing I did was to ask for the name of the customer care representative - the lady gives me only one name,, "Patricia" I insist that i want both names,,, "why do you want both names, how will that help you?" she asks. I tell her that I need to know so that I can be able to follow up, because we have been reporting but no one seems concerned.. After telling me her full names,, I report the problem - and that is where the problem starts. The lady was so freaked out cause after giving both her names that she refused to take responsibility for the problem I was reporting. A long 3 minute pause passes while I hear shuffling in the background. Meanwhile, I am not using the toll free line to call customer care. She gave an excuse that the "system was down" and she couldnt log in the problem I was reporting. I told her that if the system was down, i am sure before the computers, there was something called "paper and pen" - so she could take the details on a paper and pen and then key in when the system is up... She stuck to her story of the "system is down" ,,, I said that i understood the system is down and since i was using my credit to call the landline [everyone knows that the 100 free toll doesnt really go through after 50 tries] then at least my airtime should not go for nothing,,, the paper and pen are still working, right ??? She told me to call later when the system was up. I reminded her that with a paper and pen, i dont have to reload credit to report the same problem - and since she is the problem receiver, the message is received- right ? That is when she flipped out and hang up --- [am sure she will say that my credit ran out on the phone if they ever review that call like they claim :-) ] -So when I look at the joke posted at the beginning of this thread - I would say, it closely captures what service to customers has degenerated to --- They dont need us ,, we need them !!! :-) [?] =====
On Thu, May 7, 2009 at 3:34 PM, ndungu stephen <ndungustephen@gmail.com>wrote:
Today I called Safaricom Customer Care,,, to report a problem with voice calls in eldoret area a little distance from town. Since they put a new BTS a few weeks back, the calls have degenerated to a very bad level and sometimes no voice completely comes through...
The first thing I did was to ask for the name of the customer care representative - the lady gives me only one name,, "Patricia" I insist that i want both names,,, "why do you want both names, how will that help you?" she asks. I tell her that I need to know so that I can be able to follow up, because we have been reporting but no one seems concerned..
After telling me her full names,, I report the problem - and that is where the problem starts. The lady was so freaked out cause after giving both her names that she refused to take responsibility for the problem I was reporting. A long 3 minute pause passes while I hear shuffling in the background. Meanwhile, I am not using the toll free line to call customer care.
She gave an excuse that the "system was down" and she couldnt log in the problem I was reporting. I told her that if the system was down, i am sure before the computers, there was something called "paper and pen" - so she could take the details on a paper and pen and then key in when the system is up...
She stuck to her story of the "system is down" ,,,
I said that i understood the system is down and since i was using my credit to call the landline [everyone knows that the 100 free toll doesnt really go through after 50 tries] then at least my airtime should not go for nothing,,, the paper and pen are still working, right ???
She told me to call later when the system was up. I reminded her that with a paper and pen, i dont have to reload credit to report the same problem - and since she is the problem receiver, the message is received- right ?
That is when she flipped out and hang up --- [am sure she will say that my credit ran out on the phone if they ever review that call like they claim :-) ]
-So when I look at the joke posted at the beginning of this thread - I would say, it closely captures what service to customers has degenerated to ---
They dont need us ,, we need them !!! :-) [?] =====
Is it Zain or Safaricom who always warn you that "this call may be recorded for quality purposes"? If it were me, I'd make another call and ask for a replay of that recording. If they refuse, I'll ask for the highest person there - the one who built the Safaricom House, not MJ! -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "Clothes make the man. Naked people have little or no influence on society." -- Mark Twain
It is Zain who will tell you the call maybe recorded for quality purposes ( I think this is an euphemism for 'we don't want you to say your query is not being attended to). Asking for that recording is a tall order. It's like telling a bank you withdrew a fake note from their ATM! Steve, sue that the Customer Care and ask for your credit! Simple 2009/5/7 Odhiambo ワシントン <odhiambo@gmail.com>
On Thu, May 7, 2009 at 3:34 PM, ndungu stephen <ndungustephen@gmail.com>wrote:
Today I called Safaricom Customer Care,,, to report a problem with voice calls in eldoret area a little distance from town. Since they put a new BTS a few weeks back, the calls have degenerated to a very bad level and sometimes no voice completely comes through...
The first thing I did was to ask for the name of the customer care representative - the lady gives me only one name,, "Patricia" I insist that i want both names,,, "why do you want both names, how will that help you?" she asks. I tell her that I need to know so that I can be able to follow up, because we have been reporting but no one seems concerned..
After telling me her full names,, I report the problem - and that is where the problem starts. The lady was so freaked out cause after giving both her names that she refused to take responsibility for the problem I was reporting. A long 3 minute pause passes while I hear shuffling in the background. Meanwhile, I am not using the toll free line to call customer care.
She gave an excuse that the "system was down" and she couldnt log in the problem I was reporting. I told her that if the system was down, i am sure before the computers, there was something called "paper and pen" - so she could take the details on a paper and pen and then key in when the system is up...
She stuck to her story of the "system is down" ,,,
I said that i understood the system is down and since i was using my credit to call the landline [everyone knows that the 100 free toll doesnt really go through after 50 tries] then at least my airtime should not go for nothing,,, the paper and pen are still working, right ???
She told me to call later when the system was up. I reminded her that with a paper and pen, i dont have to reload credit to report the same problem - and since she is the problem receiver, the message is received- right ?
That is when she flipped out and hang up --- [am sure she will say that my credit ran out on the phone if they ever review that call like they claim :-) ]
-So when I look at the joke posted at the beginning of this thread - I would say, it closely captures what service to customers has degenerated to ---
They dont need us ,, we need them !!! :-) [?] =====
Is it Zain or Safaricom who always warn you that "this call may be recorded for quality purposes"? If it were me, I'd make another call and ask for a replay of that recording. If they refuse, I'll ask for the highest person there - the one who built the Safaricom House, not MJ!
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "Clothes make the man. Naked people have little or no influence on society." -- Mark Twain
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- Man is a gregarious animal and enjoys agreement as cows will graze all the same way to the side of a hill!
I have been reading through all of these complains. From the sound of it it seems everyone who is complaining deserves the treatment and the poor services. Guys what is safaricom to start with. Its a company, a telecommunication one not related to anyone of you in any way, sorry for those who bought their shares. Every company's objective is to make cash and it ends there and safaricom has made lots of it at the expence of kenyans but I cannot remember a day I got quality from them. If its not dropped calls its static mhen calling, I rememeber a time it took me hours to load airtime, by the time it wa possible the need was long gone. People have been saying safaricom will improve services once competion is eminent but since no one is really moving from their comfort zones created by safaricom nothing will change. So please dont complain that safaricom is not doing anything because you havent done anything like trying out what competitors have to offer and prove to safaricom it acually needs you not the reverse. If Micheal Josephs reads he should know he still has a couple more years to take ingnorant kenyans for a ride. On Thu, May 7, 2009 at 3:34 PM, ndungu stephen <ndungustephen@gmail.com>wrote:
Today I called Safaricom Customer Care,,, to report a problem with voice calls in eldoret area a little distance from town. Since they put a new BTS a few weeks back, the calls have degenerated to a very bad level and sometimes no voice completely comes through...
The first thing I did was to ask for the name of the customer care representative - the lady gives me only one name,, "Patricia" I insist that i want both names,,, "why do you want both names, how will that help you?" she asks. I tell her that I need to know so that I can be able to follow up, because we have been reporting but no one seems concerned..
After telling me her full names,, I report the problem - and that is where the problem starts. The lady was so freaked out cause after giving both her names that she refused to take responsibility for the problem I was reporting. A long 3 minute pause passes while I hear shuffling in the background. Meanwhile, I am not using the toll free line to call customer care.
She gave an excuse that the "system was down" and she couldnt log in the problem I was reporting. I told her that if the system was down, i am sure before the computers, there was something called "paper and pen" - so she could take the details on a paper and pen and then key in when the system is up...
She stuck to her story of the "system is down" ,,,
I said that i understood the system is down and since i was using my credit to call the landline [everyone knows that the 100 free toll doesnt really go through after 50 tries] then at least my airtime should not go for nothing,,, the paper and pen are still working, right ???
She told me to call later when the system was up. I reminded her that with a paper and pen, i dont have to reload credit to report the same problem - and since she is the problem receiver, the message is received- right ?
That is when she flipped out and hang up --- [am sure she will say that my credit ran out on the phone if they ever review that call like they claim :-) ]
-So when I look at the joke posted at the beginning of this thread - I would say, it closely captures what service to customers has degenerated to ---
They dont need us ,, we need them !!! :-) [?] =====
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- Regards, Job Njogu Muriuki, Phone: +254736333075, +254202360107 Address: 42665 00100 Nrb
Safaricom is made of rubber. Throw stones and they'll bounce back at you! Sent from Gmail for mobile On 5/7/09, Job Njogu <jnjogu@gmail.com> wrote:
I have been reading through all of these complains. From the sound of it it seems everyone who is complaining deserves the treatment and the poor services. Guys what is safaricom to start with. Its a company, a telecommunication one not related to anyone of you in any way, sorry for those who bought their shares. Every company's objective is to make cash and it ends there and safaricom has made lots of it at the expence of kenyans but I cannot remember a day I got quality from them. If its not dropped calls its static mhen calling, I rememeber a time it took me hours to load airtime, by the time it wa possible the need was long gone. People have been saying safaricom will improve services once competion is eminent but since no one is really moving from their comfort zones created by safaricom nothing will change. So please dont complain that safaricom is not doing anything because you havent done anything like trying out what competitors have to offer and prove to safaricom it acually needs you not the reverse. If Micheal Josephs reads he should know he still has a couple more years to take ingnorant kenyans for a ride.
On Thu, May 7, 2009 at 3:34 PM, ndungu stephen <ndungustephen@gmail.com> wrote:
Today I called Safaricom Customer Care,,, to report a problem with voice calls in eldoret area a little distance from town. Since they put a new BTS a few weeks back, the calls have degenerated to a very bad level and sometimes no voice completely comes through...
The first thing I did was to ask for the name of the customer care representative - the lady gives me only one name,, "Patricia" I insist that i want both names,,, "why do you want both names, how will that help you?" she asks. I tell her that I need to know so that I can be able to follow up, because we have been reporting but no one seems concerned..
After telling me her full names,, I report the problem - and that is where the problem starts. The lady was so freaked out cause after giving both her names that she refused to take responsibility for the problem I was reporting. A long 3 minute pause passes while I hear shuffling in the background. Meanwhile, I am not using the toll free line to call customer care.
She gave an excuse that the "system was down" and she couldnt log in the problem I was reporting. I told her that if the system was down, i am sure before the computers, there was something called "paper and pen" - so she could take the details on a paper and pen and then key in when the system is up...
She stuck to her story of the "system is down" ,,,
I said that i understood the system is down and since i was using my credit to call the landline [everyone knows that the 100 free toll doesnt really go through after 50 tries] then at least my airtime should not go for nothing,,, the paper and pen are still working, right ???
She told me to call later when the system was up. I reminded her that with a paper and pen, i dont have to reload credit to report the same problem - and since she is the problem receiver, the message is received- right ?
That is when she flipped out and hang up --- [am sure she will say that my credit ran out on the phone if they ever review that call like they claim :-) ]
-So when I look at the joke posted at the beginning of this thread - I would say, it closely captures what service to customers has degenerated to ---
They dont need us ,, we need them !!! :-) [?] =====
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- Regards, Job Njogu Muriuki, Phone: +254736333075, +254202360107 Address: 42665 00100 Nrb
-- Sent from Gmail for mobile | mobile.google.com Regards Martin
Safaricom has no competition. Just go 50 km from Nairobi and try to use Data services on your Mobile. Zain, who long gave up on adding anything else other than cheap calls on their network, will charge you an arm and a leg for speeds that are moody (will often speed up and then slow down to a trickle). Safaricom will be reasonably priced (not cheap!) but will offer you services that make you feel like pulling your hair out. The other networks dont exist here. That guys is the kenyan telecom landscape. The Nairobi one is quite a different one. -- Bored? Stop been Bored. why are u still Bored? visit my blog http://gramware.blogspot.com Get your free issue of tekniaonline, a Kenyan ICT magazine at http://tekniaonline.blogspot.com
On Thu, May 7, 2009 at 4:49 PM, Dennis Kioko <dmbuvi@gmail.com> wrote:
Safaricom has no competition. Just go 50 km from Nairobi and try to use Data services on your Mobile. Zain, who long gave up on adding anything else other than cheap calls on their network, will charge you an arm and a leg for speeds that are moody (will often speed up and then slow down to a trickle). Safaricom will be reasonably priced (not cheap!) but will offer you services that make you feel like pulling your hair out. The other networks dont exist here. That guys is the kenyan telecom landscape. The Nairobi one is quite a different one.
Wait 1!! You did not mention Orange. They say you get their connectivity everywhere in Kenya, at crazy price of KES 1.00/MB. I hear that on radio everyday.... Just maybe????? -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "Clothes make the man. Naked people have little or no influence on society." -- Mark Twain
2009/5/7 Odhiambo ワシントン <odhiambo@gmail.com>
On Thu, May 7, 2009 at 4:49 PM, Dennis Kioko <dmbuvi@gmail.com> wrote:
Safaricom has no competition. Just go 50 km from Nairobi and try to use Data services on your Mobile. Zain, who long gave up on adding anything else other than cheap calls on their network, will charge you an arm and a leg for speeds that are moody (will often speed up and then slow down to a trickle). Safaricom will be reasonably priced (not cheap!) but will offer you services that make you feel like pulling your hair out. The other networks dont exist here. That guys is the kenyan telecom landscape. The Nairobi one is quite a different one.
Wait 1!! You did not mention Orange. They say you get their connectivity everywhere in Kenya, at crazy price of KES 1.00/MB. I hear that on radio everyday....
Just maybe?????
Just go outside Nairobi, say Thika, Athi River, Ngong and Kikuyu then you'll know the real problem out there with these telcos!
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "Clothes make the man. Naked people have little or no influence on society." -- Mark Twain
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- Man is a gregarious animal and enjoys agreement as cows will graze all the same way to the side of a hill!
On 07/05/2009, Solomon Mburu <solo.mburu@gmail.com> wrote:
2009/5/7 Odhiambo ワシントン <odhiambo@gmail.com>
On Thu, May 7, 2009 at 4:49 PM, Dennis Kioko <dmbuvi@gmail.com> wrote:
Safaricom has no competition. Just go 50 km from Nairobi and try to use Data services on your Mobile. Zain, who long gave up on adding anything else other than cheap calls on their network, will charge you an arm and a leg for speeds that are moody (will often speed up and then slow down to a trickle). Safaricom will be reasonably priced (not cheap!) but will offer you services that make you feel like pulling your hair out. The other networks dont exist here. That guys is the kenyan telecom landscape. The Nairobi one is quite a different one.
Wait 1!! You did not mention Orange. They say you get their connectivity everywhere in Kenya, at crazy price of KES 1.00/MB. I hear that on radio everyday....
Just maybe?????
Just go outside Nairobi, say Thika, Athi River, Ngong and Kikuyu then you'll know the real problem out there with these telcos!
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "Clothes make the man. Naked people have little or no influence on society." -- Mark Twain
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- Man is a gregarious animal and enjoys agreement as cows will graze all the same way to the side of a hill!
-- Bored? Stop been Bored. why are u still Bored? visit my blog http://gramware.blogspot.com Get your free issue of tekniaonline, a Kenyan ICT magazine at http://tekniaonline.blogspot.com
Orange covers Nairobi, Mombasa, Kisumu and Nyeri when i last checked. For the charges,I am considering out of bundle charges and the cheapest priced bundle. -- Bored? Stop been Bored. why are u still Bored? visit my blog http://gramware.blogspot.com Get your free issue of tekniaonline, a Kenyan ICT magazine at http://tekniaonline.blogspot.com
Dear Listers, I would like to start by thanking all those who have given input on the positive responses from the list on the KRA Online solution. I have tried to create an opportunity for Skunkworks members to be involved in the development process. We are now looking for 10 IT technical volunteers in the following areas: 3 positions software and programming 3 positions systems integration 3 positions IT security Once the team has been constituted they shall be provided with the terms of reference. Please note that all member of the steering committee that is monitoring the applicability of this solution are volunteers with an interest on improving the solution. It is in the same spirit that we would like to tap into skunkworks skills and expertise as a special pilot group. The work involved is not expected to last more than 7 days and individual recognition shall be given for participation. Those wishing to volunteer may kindly send CV/resume (preferably 1 page summary of experience, referees and contact information) to me off the list, on tespok@tespok.co.ke by tomorrow 8th May 2009 at 12:00 noon. I look forward to your positive responses. Kind Regards Fiona Asonga Secretariat Manager Telecommunications Service Providers Association of Kenya and Kenya Internet Exchange Point 14th Floor, Bruce House Standard Street Tel: 020 2245 036 www.tespok.or.ke -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean.
On Thu, May 7, 2009 at 3:34 PM, ndungu stephen <ndungustephen@gmail.com>wrote:
The first thing I did was to ask for the name of the customer care representative - the lady gives me only one name,, "Patricia" I insist that i want both names,,, "why do you want both names, how will that help you?" she asks. I tell her that I need to know so that I can be able to follow up, because we have been reporting but no one seems concerned..
I have had the same problem staff at customer care centres not wanting to provide names / contacts of supervisors etc. On one occasion the only person who was willing to provide it was the securicor askari after i told him (i was lying) that I wanted to report a theft ! the 'system is down' seems like the most common excuse.
Steve You case is alike many cases that forced subscribers to consider other desperate options - carrying many sim-cards in their wallets - to enable them change services. But in my view, it all about 'the art of maximum gain with less let-ups', the attitude is well entrenched. May be the little gal - if she is - is in between the fix. She has to play the game she has learned, for real bread to be on her table! But at least you managed to get through, I have now resorted to make customer calls between 0200 & 0400 hrs in the morning! B blessed. o. On Thu, May 7, 2009 at 3:34 PM, ndungu stephen <ndungustephen@gmail.com>wrote:
Today I called Safaricom Customer Care,,, to report a problem with voice calls in eldoret area a little distance from town. Since they put a new BTS a few weeks back, the calls have degenerated to a very bad level and sometimes no voice completely comes through...
The first thing I did was to ask for the name of the customer care representative - the lady gives me only one name,, "Patricia" I insist that i want both names,,, "why do you want both names, how will that help you?" she asks. I tell her that I need to know so that I can be able to follow up, because we have been reporting but no one seems concerned..
After telling me her full names,, I report the problem - and that is where the problem starts. The lady was so freaked out cause after giving both her names that she refused to take responsibility for the problem I was reporting. A long 3 minute pause passes while I hear shuffling in the background. Meanwhile, I am not using the toll free line to call customer care.
She gave an excuse that the "system was down" and she couldnt log in the problem I was reporting. I told her that if the system was down, i am sure before the computers, there was something called "paper and pen" - so she could take the details on a paper and pen and then key in when the system is up...
She stuck to her story of the "system is down" ,,,
I said that i understood the system is down and since i was using my credit to call the landline [everyone knows that the 100 free toll doesnt really go through after 50 tries] then at least my airtime should not go for nothing,,, the paper and pen are still working, right ???
She told me to call later when the system was up. I reminded her that with a paper and pen, i dont have to reload credit to report the same problem - and since she is the problem receiver, the message is received- right ?
That is when she flipped out and hang up --- [am sure she will say that my credit ran out on the phone if they ever review that call like they claim :-) ]
-So when I look at the joke posted at the beginning of this thread - I would say, it closely captures what service to customers has degenerated to ---
They dont need us ,, we need them !!! :-) [?] =====
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- Richard Omolo Computer Science, Egerton University +254 73 5431503 +254 72 1680611 Box 536 Njoro, Kenya
Excellent satirical reflection of the situation most subscribers face everyday. This is so far the BEST piece I have ever read on skunkworks as opposed to those "oh my line experienced this or that" then a *high ranking* officer called me and now? life is sweet and *all* consumers now live happily ever after! Could I please have re-publishing rights? Alex On Sat, Apr 18, 2009 at 10:14 AM, john kihahu <kihahu@gmail.com> wrote:
Thank you for calling Safaricom
customer care center. We know you have been trying to get
through since last week but dont worry, at least you got
through today. We also hope your phone has enough charge
since this will take longer than most calls.
For Kiswahili, Press 1, for
English press 2. For any other language, you can get a
translator.
If you want to flirt with our customer
care personell ... some advice ...., they dont look as good
as they sound.
If you think we overcharged you one the
your last call, goodbye.
If your scratch card number did not top
up, bring us the card, the receipt, a copy of your national
ID, your PIN number; and a copy of the ID of the person who
sold it to you. We will give you a refund immediately if not
sooner.
If you were sent MPesa which you dint
receive, write an essay of not less than 5000 words
explaining how that is our problem. All offensive four
letter words are not allowed.
If your phone is having a problem, just
hang up. If it went through our customer care line, it has no
problem. Furthermore, we do not manufacture any phones. Even
the one written safaricom is not a phone. Its just a
handset!
If you want to yell at us about our lousy
customer service, you have to shout a little louder. They
cant hear u in Cairo yet.
If you feeling pissed at the length of
this call, press the red button on your keypad. That does
the trick.
If you are Kalembe Ndile, the number for
the ECK chairman is available in your local
directory.
If your handset is experiencing network
problems, VUKA! See if we care! Or buy an external
antennae.
If you are Lucy, hang onto the line. A
customer service representative called Wambui will attend to
you shortly.
If you are a Zain, Yu or Orange employee,
we are not hiring at
The moment so butt off.
If you are Raila or Kibaki, for the
umpteenth time, GO BACK TO YOUR JOB! KENYAN ARE DYING OF
HUNGER!
If you want to talk to Michael Joseph,
you'll have to wait outside.
Thank
you!
--~--~---------~--~----~------------~-------~--~----~
-- If you notice this notice you will notice that this notice is not worth noticing _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
Alex are you negating your role as a diplomat, (Last Skunkworks meeting) On Sat, Apr 18, 2009 at 11:03 AM, Gakuru Alex <alexgakuru.lists@gmail.com>wrote:
Excellent satirical reflection of the situation most subscribers face everyday. This is so far the BEST piece I have ever read on skunkworks as opposed to those "oh my line experienced this or that" then a *high ranking* officer called me and now? life is sweet and *all* consumers now live happily ever after! Could I please have re-publishing rights?
Alex
On Sat, Apr 18, 2009 at 10:14 AM, john kihahu <kihahu@gmail.com> wrote:
Thank you for calling Safaricom
customer care center. We know you have been trying to get
through since last week but dont worry, at least you got
through today. We also hope your phone has enough charge
since this will take longer than most calls.
For Kiswahili, Press 1, for
English press 2. For any other language, you can get a
translator.
If you want to flirt with our customer
care personell ... some advice ...., they dont look as good
as they sound.
If you think we overcharged you one the
your last call, goodbye.
If your scratch card number did not top
up, bring us the card, the receipt, a copy of your national
ID, your PIN number; and a copy of the ID of the person who
sold it to you. We will give you a refund immediately if not
sooner.
If you were sent MPesa which you dint
receive, write an essay of not less than 5000 words
explaining how that is our problem. All offensive four
letter words are not allowed.
If your phone is having a problem, just
hang up. If it went through our customer care line, it has no
problem. Furthermore, we do not manufacture any phones. Even
the one written safaricom is not a phone. Its just a
handset!
If you want to yell at us about our lousy
customer service, you have to shout a little louder. They
cant hear u in Cairo yet.
If you feeling pissed at the length of
this call, press the red button on your keypad. That does
the trick.
If you are Kalembe Ndile, the number for
the ECK chairman is available in your local
directory.
If your handset is experiencing network
problems, VUKA! See if we care! Or buy an external
antennae.
If you are Lucy, hang onto the line. A
customer service representative called Wambui will attend to
you shortly.
If you are a Zain, Yu or Orange employee,
we are not hiring at
The moment so butt off.
If you are Raila or Kibaki, for the
umpteenth time, GO BACK TO YOUR JOB! KENYAN ARE DYING OF
HUNGER!
If you want to talk to Michael Joseph,
you'll have to wait outside.
Thank
you!
--~--~---------~--~----~------------~-------~--~----~
-- If you notice this notice you will notice that this notice is not worth noticing _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- Barrack O. Otieno ISSEN CONSULTING Tel: +254721325277 +254726544442 +254733206359 www.issenconsult.com http://projectdiscovery.or.ke To give up the task of reforming society is to give up ones responsibility as a free man. Alan Paton, South Africa
Hi, I never claimed 'diplomat' role. Rights advocacy is a fight. One looks for whatever strategically helps the cause... diplomacy, kindness, caring, harsh words, punches, you name it... Historically, rights have never been handed out on a silver platter. sawa boss? On Sat, Apr 18, 2009 at 11:09 AM, Barrack Otieno <otieno.barrack@gmail.com> wrote:
Alex are you negating your role as a diplomat, (Last Skunkworks meeting)
On Sat, Apr 18, 2009 at 11:03 AM, Gakuru Alex <alexgakuru.lists@gmail.com> wrote:
Excellent satirical reflection of the situation most subscribers face everyday. This is so far the BEST piece I have ever read on skunkworks as opposed to those "oh my line experienced this or that" then a *high ranking* officer called me and now? life is sweet and *all* consumers now live happily ever after! Could I please have re-publishing rights?
Alex
On Sat, Apr 18, 2009 at 10:14 AM, john kihahu <kihahu@gmail.com> wrote:
Thank you for calling Safaricom
customer care center. We know you have been trying to get
through since last week but dont worry, at least you got
through today. We also hope your phone has enough charge
since this will take longer than most calls.
For Kiswahili, Press 1, for
English press 2. For any other language, you can get a
translator.
If you want to flirt with our customer
care personell ... some advice ...., they dont look as good
as they sound.
If you think we overcharged you one the
your last call, goodbye.
If your scratch card number did not top
up, bring us the card, the receipt, a copy of your national
ID, your PIN number; and a copy of the ID of the person who
sold it to you. We will give you a refund immediately if not
sooner.
If you were sent MPesa which you dint
receive, write an essay of not less than 5000 words
explaining how that is our problem. All offensive four
letter words are not allowed.
If your phone is having a problem, just
hang up. If it went through our customer care line, it has no
problem. Furthermore, we do not manufacture any phones. Even
the one written safaricom is not a phone. Its just a
handset!
If you want to yell at us about our lousy
customer service, you have to shout a little louder. They
cant hear u in Cairo yet.
If you feeling pissed at the length of
this call, press the red button on your keypad. That does
the trick.
If you are Kalembe Ndile, the number for
the ECK chairman is available in your local
directory.
If your handset is experiencing network
problems, VUKA! See if we care! Or buy an external
antennae.
If you are Lucy, hang onto the line. A
customer service representative called Wambui will attend to
you shortly.
If you are a Zain, Yu or Orange employee,
we are not hiring at
The moment so butt off.
If you are Raila or Kibaki, for the
umpteenth time, GO BACK TO YOUR JOB! KENYAN ARE DYING OF
HUNGER!
If you want to talk to Michael Joseph,
you'll have to wait outside.
Thank
you!
--~--~---------~--~----~------------~-------~--~----~
-- If you notice this notice you will notice that this notice is not worth noticing _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- Barrack O. Otieno ISSEN CONSULTING Tel: +254721325277 +254726544442 +254733206359 www.issenconsult.com http://projectdiscovery.or.ke To give up the task of reforming society is to give up ones responsibility as a free man. Alan Paton, South Africa
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
Bernard, This is more of a joke!! I rarely complain not unless I don't have a choice in going to another provider!!! FYI I dont use sufferingcom (atleast for the last 3months). On 04/18/2009, Barrack Otieno <otieno.barrack@gmail.com> wrote:
Alex are you negating your role as a diplomat, (Last Skunkworks meeting)
On Sat, Apr 18, 2009 at 11:03 AM, Gakuru Alex <alexgakuru.lists@gmail.com>wrote:
Excellent satirical reflection of the situation most subscribers face everyday. This is so far the BEST piece I have ever read on skunkworks as opposed to those "oh my line experienced this or that" then a *high ranking* officer called me and now? life is sweet and *all* consumers now live happily ever after! Could I please have re-publishing rights?
Alex
On Sat, Apr 18, 2009 at 10:14 AM, john kihahu <kihahu@gmail.com> wrote:
Thank you for calling Safaricom
customer care center. We know you have been trying to get
through since last week but dont worry, at least you got
through today. We also hope your phone has enough charge
since this will take longer than most calls.
For Kiswahili, Press 1, for
English press 2. For any other language, you can get a
translator.
If you want to flirt with our customer
care personell ... some advice ...., they dont look as good
as they sound.
If you think we overcharged you one the
your last call, goodbye.
If your scratch card number did not top
up, bring us the card, the receipt, a copy of your national
ID, your PIN number; and a copy of the ID of the person who
sold it to you. We will give you a refund immediately if not
sooner.
If you were sent MPesa which you dint
receive, write an essay of not less than 5000 words
explaining how that is our problem. All offensive four
letter words are not allowed.
If your phone is having a problem, just
hang up. If it went through our customer care line, it has no
problem. Furthermore, we do not manufacture any phones. Even
the one written safaricom is not a phone. Its just a
handset!
If you want to yell at us about our lousy
customer service, you have to shout a little louder. They
cant hear u in Cairo yet.
If you feeling pissed at the length of
this call, press the red button on your keypad. That does
the trick.
If you are Kalembe Ndile, the number for
the ECK chairman is available in your local
directory.
If your handset is experiencing network
problems, VUKA! See if we care! Or buy an external
antennae.
If you are Lucy, hang onto the line. A
customer service representative called Wambui will attend to
you shortly.
If you are a Zain, Yu or Orange employee,
we are not hiring at
The moment so butt off.
If you are Raila or Kibaki, for the
umpteenth time, GO BACK TO YOUR JOB! KENYAN ARE DYING OF
HUNGER!
If you want to talk to Michael Joseph,
you'll have to wait outside.
Thank
you!
--~--~---------~--~----~------------~-------~--~----~
-- If you notice this notice you will notice that this notice is not worth noticing _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- Barrack O. Otieno ISSEN CONSULTING Tel: +254721325277 +254726544442 +254733206359 www.issenconsult.com http://projectdiscovery.or.ke To give up the task of reforming society is to give up ones responsibility as a free man. Alan Paton, South Africa
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- If you notice this notice you will notice that this notice is not worth noticing
john i totally agree with you i went to one of there branches the one next to kenya cinema we went inside given a receipt then told to go to line A then on reaching there there is no one to serve us do you know we started complaining thats when one of the supervisors show up to ask whats the matter we have been standing in a line for the last 30 minutes , n one had noticed people r just standing in a line with no one serving people, for God sake. something is lacking they have the worst service least i say dont care attititude
participants (18)
-
ashok+skunkworks＠parliaments.info -
Barrack Otieno -
Denis G. Wahome -
Dennis Kioko -
Eric Mugo -
Fiona Asonga -
fopanga＠gmail.com -
Gakuru Alex -
imelda Mueni -
Job Njogu -
john kihahu -
Kariuki Martin -
MotoBaridi -
Ndungi Kyalo -
ndungu stephen -
Odhiambo ワシントン -
omolo omolo -
Solomon Mburu