John, there could be a problem yes but its good to air your griviances in that right manner. The personell at Safaricom are our brothers sisters relatives and friends. We cant get far when we engage each other this way. Exercise some restraint even if you have been offended.
My 2 cents

On Sat, Apr 18, 2009 at 10:23 AM, john kihahu <kihahu@gmail.com> wrote:
Depends on how u look at it!


On 04/18/2009, Eric Mugo <kabugum@gmail.com> wrote:
surely, does this post have anything to do with skunkworks objectives?

On Sat, Apr 18, 2009 at 10:14 AM, john kihahu <kihahu@gmail.com> wrote:

Thank you for calling Safaricom

customer care center. We know you have been trying to get

through since last week but dont worry, at least you got

through today. We also hope your phone has enough charge

since this will take longer than most calls.

For Kiswahili, Press 1, for

Eonglish press 2. For any other language, you can get a

translator.

 

If you want to flirt with our customer

care personell ... some advice ...., they dont look as good

as they sound.

 

If you think we overcharged you one the

your last call, goodbye.

 

If your scratch card number did not top

up, bring us the card, the receipt, a copy of your national

ID, your PIN number; and a copy of the ID of the person who

sold it to you. We will give you a refund immediately if not

sooner.

If you were sent MPesa which you dint

receive, write an essay of not less than 5000 words

explaining how that is our problem. All offensive four

letter words are not allowed.

 

If your phone is having a problem, just

hang  up. If it went through our customer care line, it has no

problem. Furthermore, we do not manufacture any phones. Even

the one written safaricom is not a phone. Its just a

handset!

If you want to yell at us about our lousy

customer service, you have to shout a little louder. They

cant hear u in Cairo yet.

If you feeling pissed at the length of

this call, press the red button on your keypad. That does

the trick.

If you are Kalembe Ndile, the number for

the ECK chairman is available in your local

directory.

If your handset is experiencing network

problems, VUKA! See if we care! Or buy an external

antennae.

If you are Lucy, hang onto the line. A

customer service representative called Wambui will attend to

you shortly.

If you are a Zain, Yu or Orange employee,

we are not hiring at

The moment so butt off.

If you are Raila or Kibaki, for the

umpteenth time, GO BACK TO YOUR JOB! KENYAN ARE DYING OF

HUNGER!

If you want to talk to Michael Joseph,

you'll have to wait outside.

 

Thank

you!

 



 


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