On Thu, May 7, 2009 at 3:34 PM, ndungu stephen
<ndungustephen@gmail.com> wrote:
The first thing I did was to ask for the name of the customer care representative - the lady gives me only one name,,
"Patricia"
I insist that i want both names,,,
"why do you want both names, how will that help you?" she asks.
I tell her that I need to know so that I can be able to follow up, because we have been reporting but no one seems concerned..
I have had the same problem staff at customer care centres not wanting to provide names / contacts of supervisors etc.
On one occasion the only person who was willing to provide it was the securicor askari after i told him (i was lying) that I wanted
to report a theft ! the 'system is down' seems like the most common excuse.