Hello, Anybody out there who can assist in giving details on how to configure Request Tracker Ticketing System. The system has been written in Perl. I have managed to intall it but have been unable to configure it to pop E-Mails. Your assistance will be appreciated. Regards, Humphrey
Hello, Anybody out there who can assist in giving details on how to configure Request Tracker Ticketing System. The system has been written in Perl. I have managed to install it but have been unable to configure it to pop E-Mails. Your assistance will be appreciated. Regards, Humphrey
On Tue, Jan 26, 2010 at 8:04 AM, Humphrey Forum <humphreyforum@gmail.com>wrote:
Hello,
Anybody out there who can assist in giving details on how to configure Request Tracker Ticketing System.
The system has been written in Perl. I have managed to intall it but have been unable to configure it to pop E-Mails.
Your assistance will be appreciated.
Hello Humphrey, Request Tracker (RT) does not pop e-mails. It does not have such a function. You must have a running MTA on your server, besides finding another way to get/download those e-mails onto the RT server. You could use fetchmail or getmail, but such is not an elegant solution for RT. RT's queues each require a unique address for correspondence. These addresses must be identifiable by your MTA if you need RT to interact with users. So go ahead and install a functional Postfix/Exim (or your choice MTA) on the server and find a way for the MTA to handle e-mails to RT If you intend to use Exim as your MTA, you can find configuration details for Exim on this link<http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=229052>. This is only for the MTA. You still need to configure RT_SiteConfig.pm and Apache in order to get everything glued together and running. HTH -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube
Hi Humphrey, RT does not pop mails, you have to use something like fetchmail. I'll assume you have some mail server running somewhere (does not have to be the same server running RT), have the RT front end working and have created a queue called support. Do the following so that mail can be fetched from your mail server: - Install fetchmail on the server running RT - create an email account on your mail server for RT eg support@domain.co.ke - decide which user on the server running RT will run fetchmail and create a file called .fetchmailrc in that user's home folder and put the following in that file and substitute as necessary: poll a.b.c.d proto pop3: #where a.b.c.d is the ip address/domain name of your mail server username support@domain.co.ke password "12345" mda \ #where 12345 is the password "/usr/bin/perl /opt/rt3/bin/rt-mailgate --url http://rt.domain.co.ke/ --queue support --action correspond" #where --queue support is the name of the queue created in RT. Substitute the other locations as necessary ie where rt-mailgate is Then create a cron tab so that mail can be fetched say every 5 minutes. You can create as many queue as you need and edit that .fetchmailrc as necessary Kevin On Tue, Jan 26, 2010 at 8:04 AM, Humphrey Forum <humphreyforum@gmail.com> wrote:
Hello,
Anybody out there who can assist in giving details on how to configure Request Tracker Ticketing System.
The system has been written in Perl. I have managed to intall it but have been unable to configure it to pop E-Mails.
Your assistance will be appreciated.
Regards,
Humphrey
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Hi Humphrey, Are you talking about OTRS? If yes, I can assist you. regards, On Tue, Jan 26, 2010 at 8:04 AM, Humphrey Forum <humphreyforum@gmail.com> wrote:
Hello,
Anybody out there who can assist in giving details on how to configure Request Tracker Ticketing System.
The system has been written in Perl. I have managed to intall it but have been unable to configure it to pop E-Mails.
Your assistance will be appreciated.
Regards,
Humphrey
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheet http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1f... ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke Other lists ------------- Announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science: http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi: http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
On Tue, Jan 26, 2010 at 12:03 PM, paul <jpaulmuseeh@gmail.com> wrote:
Hi Humphrey,
Are you talking about OTRS? If yes, I can assist you.
He's talking about RT - http://bestpractical.com/rt
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube
Hello all, My apologies for not getting back to you earlier. This was due to unforeseen circumstances. Thank you for informing me that Request Tracker doesn't pop mails. I need a ticketing system that will pop mails and send auto-responses. @Paul, please assist in this. Am contacting you off-list as i got an error while trying to run the system. Your advice has been of great help. Regards, Humphrey On Tue, Jan 26, 2010 at 2:30 PM, Odhiambo Washington <odhiambo@gmail.com>wrote:
On Tue, Jan 26, 2010 at 12:03 PM, paul <jpaulmuseeh@gmail.com> wrote:
Hi Humphrey,
Are you talking about OTRS? If yes, I can assist you.
He's talking about RT - http://bestpractical.com/rt
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube
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On Fri, Feb 12, 2010 at 5:05 AM, Humphrey Forum <humphreyforum@gmail.com>wrote:
Hello all,
My apologies for not getting back to you earlier. This was due to unforeseen circumstances.
Thank you for informing me that Request Tracker doesn't pop mails. I need a ticketing system that will pop mails and send auto-responses.
@Paul, please assist in this. Am contacting you off-list as i got an error while trying to run the system.
Your advice has been of great help.
Humphrey, What is your environment like? I wonder why you just can't get mail delivered directly to the ticketing system, in this time and age. It's my fear of systems that I call "complicated". If you do have a permanent Internet connection, then you really should possibly just integrate the ticketing system within your mail server. I take it that you don't handle e-mail for hundreds of users, or do you? Please describe your environment so that we can advise based on clear understanding.
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube
Hello Washington, Thank you for your concern. We have a permanent internet connection to our systems. We however dont have a mail server in our premises but have our mailbox hosted by a company which is out of the country. If it can be possible to actually integrate the ticketing system with the mail server which is managed by a second party, please give me the details. We receive an average of thirty mails per day, and would like the ticketing system to be sending auto responses ONLY when a mail is sent TO our email address and no auto response to be sent out when an email is CCed (Carbon Copied) to the E-mail address Regards, Humphrey
On Sat, Feb 13, 2010 at 1:54 AM, Humphrey Forum <humphreyforum@gmail.com>wrote:
Hello Washington,
Thank you for your concern.
We have a permanent internet connection to our systems. We however dont have a mail server in our premises but have our mailbox hosted by a company which is out of the country.
If it can be possible to actually integrate the ticketing system with the mail server which is managed by a second party, please give me the details.
We receive an average of thirty mails per day, and would like the ticketing system to be sending auto responses ONLY when a mail is sent TO our email address and no auto response to be sent out when an email is CCed (Carbon Copied) to the E-mail address
Regards,
Humphrey
Your provider can allow you to run a subdomain of your domain with MX pointed to the IP you have been given by your ISP. On this, I can help you build a server to run your ticketing system using RT. I think I will do that as ¨gratis¨. If you are happy with that suggestion let me know.Worst case scenario, you have to run a Unix box with Exim and RT. I am a FreeBSD guy but I like Exim as MTA. That's the only way I can help. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube
Hello Washington, I shall consult our Director in regard to the idea you have given me. In case am given the go-ahead, i shall inform you so that you asisst. Please accept my sincere gratitude. Regards Humphrey
Dear Paul, Hope well. I note from your mail below that you are good with OTRS. If yes, can we talk? Regards, Musau On Tue, Jan 26, 2010 at 12:03 PM, paul <jpaulmuseeh@gmail.com> wrote:
Hi Humphrey,
Are you talking about OTRS? If yes, I can assist you.
regards,
On Tue, Jan 26, 2010 at 8:04 AM, Humphrey Forum <humphreyforum@gmail.com> wrote:
Hello,
Anybody out there who can assist in giving details on how to configure Request Tracker Ticketing System.
The system has been written in Perl. I have managed to intall it but have been unable to configure it to pop E-Mails.
Your assistance will be appreciated.
Regards,
Humphrey
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Hi Musau, I still do OTRS deployments, unfortunately am out of the country till mid-December. Let's connect offlist, I will link you with someone else who is in Nairobi. Regards, Paul On Wed, Oct 28, 2015 at 3:32 PM, muskiv via skunkworks < skunkworks@lists.my.co.ke> wrote:
Dear Paul,
Hope well.
I note from your mail below that you are good with OTRS.
If yes, can we talk?
Regards,
Musau
On Tue, Jan 26, 2010 at 12:03 PM, paul <jpaulmuseeh@gmail.com> wrote:
Hi Humphrey,
Are you talking about OTRS? If yes, I can assist you.
regards,
On Tue, Jan 26, 2010 at 8:04 AM, Humphrey Forum <humphreyforum@gmail.com> wrote:
Hello,
Anybody out there who can assist in giving details on how to configure Request Tracker Ticketing System.
The system has been written in Perl. I have managed to intall it but have been unable to configure it to pop E-Mails.
Your assistance will be appreciated.
Regards,
Humphrey
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------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke Other lists ------------- Announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science: http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi: http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
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participants (6)
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Humphrey Forum -
Kevo -
muskiv -
Odhiambo Washington -
paul -
Paul Museeh