Hello Washington,<br><br>Thank you for your concern.<br><br>We have a permanent internet connection to our systems. We however dont have a mail server in our premises but have our mailbox hosted by a  company which is out of the country.  <br>
<br>If it can be possible to actually integrate the ticketing system with the mail server which is managed by a second party, please give me the details. <br><br>We receive an average of thirty mails per day, and would like the ticketing system to be sending auto responses ONLY when a mail is sent TO our email address and no auto response to be sent out when an email is CCed (Carbon Copied) to the E-mail address<br>
<br>Regards, <br><br>Humphrey<br><br><br>