On Fri, Feb 12, 2010 at 5:05 AM, Humphrey Forum
<humphreyforum@gmail.com> wrote:
Hello all,
My apologies for not getting back to you earlier. This was due to unforeseen circumstances.
Thank you for informing me that Request Tracker doesn't pop mails.
I need a ticketing system that will pop mails and send auto-responses.
@Paul, please assist in this.
Am contacting you off-list as i got an error while trying to run the system.
Your advice has been of great help.
Humphrey,
What is your environment like? I wonder why you just can't get mail delivered directly to the ticketing system, in this time and age. It's my fear of systems that I call "complicated". If you do have a permanent Internet connection, then you really should possibly just integrate the ticketing system within your mail server. I take it that you don't handle e-mail for hundreds of users, or do you? Please describe your environment so that we can advise based on clear understanding.