On Sat, Feb 13, 2010 at 1:54 AM, Humphrey Forum
<humphreyforum@gmail.com> wrote:
Hello Washington,
Thank you for your concern.
We have a permanent internet connection to our systems. We however dont have a mail server in our premises but have our mailbox hosted by a company which is out of the country.
If it can be possible to actually integrate the ticketing system with the mail server which is managed by a second party, please give me the details.
We receive an average of thirty mails per day, and would like the ticketing system to be sending auto responses ONLY when a mail is sent TO our email address and no auto response to be sent out when an email is CCed (Carbon Copied) to the E-mail address
Regards,
Humphrey
Your provider can allow you to run a subdomain of your domain with MX pointed to the IP you have been given by your ISP. On this, I can help you build a server to run your ticketing system using RT. I think I will do that as ¨gratis¨. If you are happy with that suggestion let me know.Worst case scenario, you have to run a Unix box with Exim and RT. I am a FreeBSD guy but I like Exim as MTA. That's the only way I can help.