Re: [Skunkworks] Safaricom Billing System- am i alone?
Whats with safaricom? They tell me i do not have sufficient funds. I load Ksh 250, then they tell me in the sms ,You have Ksh 268 balance (as in they were hiding the 18 bob????) Now they tell me i dont have insufficient fund so i should okoa jahazi, I try to and they tell me I dont qualify ( because my account is not at 0) But when I try send an sms or call they say its empty.... Sasa hawa watu????What is happening?
hav also experienced the same. ad wen i called them. they guy thea kud not sort me out. On Mon, Dec 14, 2009 at 11:08 AM, Joram Mwinamo <joram.mwinamo@gmail.com>wrote:
Whats with safaricom?
They tell me i do not have sufficient funds. I load Ksh 250, then they tell me in the sms ,You have Ksh 268 balance (as in they were hiding the 18 bob????)
Now they tell me i dont have insufficient fund so i should okoa jahazi, I try to and they tell me I dont qualify ( because my account is not at 0) But when I try send an sms or call they say its empty....
Sasa hawa watu????What is happening?
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I don't really use safaricom but all I hear are complains every week. Pole sana Joram for that but clearly you and other safaricom users need to know where to draw the line. We have 3 other operators with very great offers by the way and less issues to deal with. Since it seems they cannot improve on the core business so its time you show them they need you to survive. Or we have a mailing list just for this issues, lol.
On Mon, Dec 14, 2009 at 11:21 AM, Job Muriuki <muriukin@gmail.com> wrote:
I don't really use safaricom but all I hear are complains every week. Pole sana Joram for that but clearly you and other safaricom users need to know where to draw the line. We have 3 other operators with very great offers by the way and less issues to deal with. Since it seems they cannot improve on the core business so its time you show them they need you to survive.
Or we have a mailing list just for this issues, lol.
The Safaricom web site is horrible (non intuitive) too. So difficult to get gprs / email settings. It is Search Engine Unfriendly and one has to manally inputs metrics into web links to get / guess mobile phone settings. Why hide their links from google e.g https://www.safaricom.co.ke/index.php?id=101&no_cache=1&sword_list[]=apn https://www.safaricom.co.ke/index.php?id=102&no_cache=1&sword_list[]=apn Unfortunately my model is not yet available on their system So will have to visit their offices for help today .... try dialing 100 Going to Orange offices is less dreadful as they have fewer customers in areas where Zuku and KDN have good coverage. If these telecom firms gets their sites in order, fewer of us will distress their customer (s)care representatives.
Guys, This issue has been on this forum before. But just in case you did not catch it the first time, This Billing problem occurs when you have enabled other services on your phone [e.g email] that require it to go online. So when you have around 15 kshs as your airtime balance and your phone is connected, then it is usually impossible to Put a call through or even text. It usually helps to restart your phone or disconnect whatever service it is that is going online. E.g email. It is inconveniencing all the same and should be a problem Safari*con* should resolve. Thanks On Mon, Dec 14, 2009 at 11:47 AM, Murigi Muraya <mmskunkworks@gmail.com>wrote:
On Mon, Dec 14, 2009 at 11:21 AM, Job Muriuki <muriukin@gmail.com> wrote:
I don't really use safaricom but all I hear are complains every week. Pole sana Joram for that but clearly you and other safaricom users need to know where to draw the line. We have 3 other operators with very great offers by the way and less issues to deal with. Since it seems they cannot improve on the core business so its time you show them they need you to survive.
Or we have a mailing list just for this issues, lol.
The Safaricom web site is horrible (non intuitive) too. So difficult to get gprs / email settings. It is Search Engine Unfriendly and one has to manally inputs metrics into web links to get / guess mobile phone settings. Why hide their links from google e.g
https://www.safaricom.co.ke/index.php?id=101&no_cache=1&sword_list[]=apn https://www.safaricom.co.ke/index.php?id=102&no_cache=1&sword_list[]=apn
Unfortunately my model is not yet available on their system So will have to visit their offices for help today .... try dialing 100
Going to Orange offices is less dreadful as they have fewer customers in areas where Zuku and KDN have good coverage. If these telecom firms gets their sites in order, fewer of us will distress their customer (s)care representatives.
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-- With Kind Regards James Wachira Nairobi .ke twitter: jwaciira | yahoo: jwaciira | gtalk: jwaciira | skype: jwaciira
Hang in there guys. Am in touch with a Billing Engineer at Safcom, though the billing system according to him is fine and ok, the issue could be in the IN(Intelligent Network). Let's see how this transpires in a short while. Joram, hapana jali, your woes will be sorted in a while. James Muendo Leerick Office & Tech Supplies P.O Box 28016 - 00200 Nairobi,Kenya. Phone: + 254 725 567 508 gtalk: timrick Skype: tim.rick -----Original Message----- From: skunkworks-bounces@lists.my.co.ke [mailto:skunkworks-bounces@lists.my.co.ke] On Behalf Of Job Muriuki Sent: 14 December 2009 11:22 To: Skunkworks Forum Subject: [Skunkworks] Safaricom Billing System- am i alone? I don't really use safaricom but all I hear are complains every week. Pole sana Joram for that but clearly you and other safaricom users need to know where to draw the line. We have 3 other operators with very great offers by the way and less issues to deal with. Since it seems they cannot improve on the core business so its time you show them they need you to survive. Or we have a mailing list just for this issues, lol. _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheet http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1f bjAwOUE&hl=en ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke Other lists ------------- Announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science: http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi: http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
mmmhhh.. safcon ooopss by the way the okoa jahazi is it billed in milli sec or sec,it just vanishes compared to even the 20/- unit .....I think there is more than we consumers know can someone shed some light about this JAHAZI thing. On Mon, Dec 14, 2009 at 12:20 PM, James Muendo <timrick@gmail.com> wrote:
Hang in there guys. Am in touch with a Billing Engineer at Safcom, though the billing system according to him is fine and ok, the issue could be in the IN(Intelligent Network). Let's see how this transpires in a short while.
Joram, hapana jali, your woes will be sorted in a while.
James Muendo Leerick Office & Tech Supplies P.O Box 28016 - 00200 Nairobi,Kenya.
Phone: + 254 725 567 508 gtalk: timrick Skype: tim.rick
-----Original Message----- From: skunkworks-bounces@lists.my.co.ke [mailto:skunkworks-bounces@lists.my.co.ke] On Behalf Of Job Muriuki Sent: 14 December 2009 11:22 To: Skunkworks Forum Subject: [Skunkworks] Safaricom Billing System- am i alone?
I don't really use safaricom but all I hear are complains every week. Pole sana Joram for that but clearly you and other safaricom users need to know where to draw the line. We have 3 other operators with very great offers by the way and less issues to deal with. Since it seems they cannot improve on the core business so its time you show them they need you to survive.
Or we have a mailing list just for this issues, lol. _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheet
http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1f bjAwOUE&hl=en<http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1f%0AbjAwOUE&hl=en> ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke Other lists ------------- Announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science: http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi: http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
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From what am getting, hehehehe there are approximately 15M prepaid customers. Imagine if kila mutu akiokoa jahazi.......
James Muendo Leerick Office & Tech Supplies P.O Box 28016 - 00200 Nairobi,Kenya. Phone: + 254 725 567 508 gtalk: timrick Skype: tim.rick From: skunkworks-bounces@lists.my.co.ke [mailto:skunkworks-bounces@lists.my.co.ke] On Behalf Of maina martin Sent: 14 December 2009 12:33 To: Skunkworks Forum Subject: Re: [Skunkworks] Safaricom Billing System- am i alone? mmmhhh.. safcon ooopss by the way the okoa jahazi is it billed in milli sec or sec,it just vanishes compared to even the 20/- unit .....I think there is more than we consumers know can someone shed some light about this JAHAZI thing. On Mon, Dec 14, 2009 at 12:20 PM, James Muendo <timrick@gmail.com> wrote: Hang in there guys. Am in touch with a Billing Engineer at Safcom, though the billing system according to him is fine and ok, the issue could be in the IN(Intelligent Network). Let's see how this transpires in a short while. Joram, hapana jali, your woes will be sorted in a while. James Muendo Leerick Office & Tech Supplies P.O Box 28016 - 00200 Nairobi,Kenya. Phone: + 254 725 567 508 gtalk: timrick Skype: tim.rick -----Original Message----- From: skunkworks-bounces@lists.my.co.ke [mailto:skunkworks-bounces@lists.my.co.ke] On Behalf Of Job Muriuki Sent: 14 December 2009 11:22 To: Skunkworks Forum Subject: [Skunkworks] Safaricom Billing System- am i alone? I don't really use safaricom but all I hear are complains every week. Pole sana Joram for that but clearly you and other safaricom users need to know where to draw the line. We have 3 other operators with very great offers by the way and less issues to deal with. Since it seems they cannot improve on the core business so its time you show them they need you to survive. Or we have a mailing list just for this issues, lol. _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheet http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1f <http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1 f%0AbjAwOUE&hl=en> bjAwOUE&hl=en ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24 <http://my.co.ke/phpbb/viewtopic.php?f=24&t=94> &t=94 ------------ Other services @ http://my.co.ke Other lists ------------- Announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science: http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi: http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheet http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1f bjAwOUE <http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1 fbjAwOUE&hl=en> &hl=en ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24 <http://my.co.ke/phpbb/viewtopic.php?f=24&t=94> &t=94 ------------ Other services @ http://my.co.ke Other lists ------------- Announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science: http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi: http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
On Mon, Dec 14, 2009 at 12:35 PM, James Muendo <timrick@gmail.com> wrote:
From what am getting, hehehehe there are approximately 15M prepaid customers. Imagine if kila mutu akiokoa jahazi.......
Now you're talking... all those 'geeky' explanations are meant to make simple reload and accurate balance confirmations complaints distract. i.e. to make users feel 'stupid' and shut them up. Mobile operators are robbers, dream on calling them angels if you want.
2009/12/14 Gakuru Alex <alexgakuru.lists@gmail.com>
On Mon, Dec 14, 2009 at 12:35 PM, James Muendo <timrick@gmail.com> wrote:
From what am getting, hehehehe there are approximately 15M prepaid customers. Imagine if kila mutu akiokoa jahazi.......
Now you're talking... all those 'geeky' explanations are meant to make simple reload and accurate balance confirmations complaints distract. i.e. to make users feel 'stupid' and shut them up. Mobile operators are robbers, dream on calling them angels if you want.
The thing that makes these companies behave in this manner is the way our government 'protects' them. Why, for instace, do they advertise and offer something different from what is on the paper! I won't call them angels or devils, but they are pathetic, when it comes to seervice provision!
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-- Solomon Mbũrũ Kamau P.O. Box 19343 - 00202 Nairobi Cell: (+254-0) 735 431041 Man is a gregarious animal and enjoys agreement as cows will graze all the same way to the side of a hill! AND It is better to die in dignity than in the ignomity of ambiguous generosity! http://dawn-in-kenya.blogspot.com http://smiley2.wordpress.com http://mburu.sikika.co.ke
@Solomon, You are right in many fronts. However, in this regard, I believe it is a case of erroneous information being relayed by the billing systems of the said companies. Inasmuch as firms have/have not services, strong consumer watchdogs in many countries exist to voice concerns of consumers. I envy the British Consumer Association.These guys not only bark but also can have a very serious bite :-).It has statutory powers under the Unfair Terms in Consumer Contracts Regulations 1999<http://en.wikipedia.org/wiki/Unfair_Terms_in_Consumer_Contracts_Regulations_1999>to seek an injunction <http://en.wikipedia.org/wiki/Injunction> to restrain the use of an unfair contract <http://en.wikipedia.org/wiki/Contract> term by a trader against consumers. Does such exist in Kenya? ./bernard On Mon, Dec 14, 2009 at 3:43 PM, Solomon Mburu Kamau <solo.mburu@gmail.com>wrote:
2009/12/14 Gakuru Alex <alexgakuru.lists@gmail.com>
On Mon, Dec 14, 2009 at 12:35 PM, James Muendo <timrick@gmail.com> wrote:
From what am getting, hehehehe there are approximately 15M prepaid customers. Imagine if kila mutu akiokoa jahazi.......
Now you're talking... all those 'geeky' explanations are meant to make simple reload and accurate balance confirmations complaints distract. i.e. to make users feel 'stupid' and shut them up. Mobile operators are robbers, dream on calling them angels if you want.
The thing that makes these companies behave in this manner is the way our government 'protects' them. Why, for instace, do they advertise and offer something different from what is on the paper! I won't call them angels or devils, but they are pathetic, when it comes to seervice provision!
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheet
http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1f... ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke Other lists ------------- Announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science: http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi: http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- Solomon Mbũrũ Kamau P.O. Box 19343 - 00202 Nairobi Cell: (+254-0) 735 431041
Man is a gregarious animal and enjoys agreement as cows will graze all the same way to the side of a hill!
AND
It is better to die in dignity than in the ignomity of ambiguous generosity!
http://dawn-in-kenya.blogspot.com http://smiley2.wordpress.com http://mburu.sikika.co.ke
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What worries me is that with 19Billion in profits, safaricom never responds to our problems here. Its like a spouse who takes his spouse for granted, because the marriage has already occured and the hustle of getting another one is too much trouble. But as they say, when the pain of remaining the same exceeds the pain of changing, then change occurs....my pain is almost critical On Mon, Dec 14, 2009 at 4:00 PM, Bernard Mwagiru <bmwagiru@gmail.com> wrote:
@Solomon, You are right in many fronts. However, in this regard, I believe it is a case of erroneous information being relayed by the billing systems of the said companies. Inasmuch as firms have/have not services, strong consumer watchdogs in many countries exist to voice concerns of consumers. I envy the British Consumer Association.These guys not only bark but also can have a very serious bite :-).It has statutory powers under the Unfair Terms in Consumer Contracts Regulations 1999<http://en.wikipedia.org/wiki/Unfair_Terms_in_Consumer_Contracts_Regulations_1999>to seek an injunction <http://en.wikipedia.org/wiki/Injunction> to restrain the use of an unfair contract <http://en.wikipedia.org/wiki/Contract> term by a trader against consumers.
Does such exist in Kenya?
./bernard
On Mon, Dec 14, 2009 at 3:43 PM, Solomon Mburu Kamau <solo.mburu@gmail.com
wrote:
2009/12/14 Gakuru Alex <alexgakuru.lists@gmail.com>
On Mon, Dec 14, 2009 at 12:35 PM, James Muendo <timrick@gmail.com> wrote:
From what am getting, hehehehe there are approximately 15M prepaid customers. Imagine if kila mutu akiokoa jahazi.......
Now you're talking... all those 'geeky' explanations are meant to make simple reload and accurate balance confirmations complaints distract. i.e. to make users feel 'stupid' and shut them up. Mobile operators are robbers, dream on calling them angels if you want.
The thing that makes these companies behave in this manner is the way our government 'protects' them. Why, for instace, do they advertise and offer something different from what is on the paper! I won't call them angels or devils, but they are pathetic, when it comes to seervice provision!
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheet
http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1f... ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke Other lists ------------- Announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science: http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi: http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- Solomon Mbũrũ Kamau P.O. Box 19343 - 00202 Nairobi Cell: (+254-0) 735 431041
Man is a gregarious animal and enjoys agreement as cows will graze all the same way to the side of a hill!
AND
It is better to die in dignity than in the ignomity of ambiguous generosity!
http://dawn-in-kenya.blogspot.com http://smiley2.wordpress.com http://mburu.sikika.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheet
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-- Sent from my Voice Recognition Watch© -------------------------------------------------------------------- God is not an excuse for lack of discipline -------------------------------------------------------------------- Our greatest fear is not that we are inadequate,but that we are powerful beyond measure.It is our light, not our darkness, that frightens us.There is nothing enlightened about shrinking so that other people won't feel insecure around you.As we let our own light shine, we consciously give other people permission to do the same. As we are liberated from our fear,our presence automatically liberates others.
On Mon, Dec 14, 2009 at 3:43 PM, Solomon Mburu Kamau <solo.mburu@gmail.com> wrote:
2009/12/14 Gakuru Alex <alexgakuru.lists@gmail.com>
On Mon, Dec 14, 2009 at 12:35 PM, James Muendo <timrick@gmail.com> wrote:
From what am getting, hehehehe there are approximately 15M prepaid customers. Imagine if kila mutu akiokoa jahazi.......
Now you're talking... all those 'geeky' explanations are meant to make simple reload and accurate balance confirmations complaints distract. i.e. to make users feel 'stupid' and shut them up. Mobile operators are robbers, dream on calling them angels if you want.
The thing that makes these companies behave in this manner is the way our government 'protects' them. Why, for instace, do they advertise and offer something different from what is on the paper! I won't call them angels or devils, but they are pathetic, when it comes to seervice provision!
I am curious as to why CCK still has not published Civil Society's and ICT Consumers comments ( especially on Consumer protection and Tariffs) at http://www.cck.go.ke/published_responses/ ??? I will soon circulate my comments and others' onlists so that all can understand how bad the consumer protection situation really is...
@Gakuru speaking of which, what happened to the number portability initiative? I for one am very keen on seeing that implemented On Mon, Dec 14, 2009 at 5:21 PM, Gakuru Alex <alexgakuru.lists@gmail.com>wrote:
On Mon, Dec 14, 2009 at 3:43 PM, Solomon Mburu Kamau <solo.mburu@gmail.com> wrote:
2009/12/14 Gakuru Alex <alexgakuru.lists@gmail.com>
On Mon, Dec 14, 2009 at 12:35 PM, James Muendo <timrick@gmail.com>
wrote:
From what am getting, hehehehe there are approximately 15M prepaid customers. Imagine if kila mutu akiokoa jahazi.......
On Mon, Dec 14, 2009 at 11:22 PM, Rad! <conradakunga@gmail.com> wrote:
@Gakuru speaking of which, what happened to the number portability initiative? I for one am very keen on seeing that implemented
Dunno. Did you comment? On unregulated high tariffs, have begun asking if we actually need a regulator that DOES NOT PERFORM the job of "regulating" as required by the law? http://www.getacd.org/listen_vkOt41yHRjc/gakuru_on_internet_cost_mp4
@ Rad....with regards to Number portability a Request for Proposals for the Installation, Commissioning and Management of Service Provider Number Portability (SPNP) in Kenya was done. check out www.cck.go.ke under tenders....I believe that you could also download the tender document to view the actual request for proposal Kathu
On Tue, Dec 15, 2009 at 9:02 AM, Kathu <ckathu@gmail.com> wrote:
@ Rad....with regards to Number portability a Request for Proposals for the Installation, Commissioning and Management of Service Provider Number Portability (SPNP) in Kenya was done. check out www.cck.go.ke under tenders....I believe that you could also download the tender document to view the actual request for proposal
The problem with that site is that information published is never complete...
hi all, With regards to complaining about communication products and services.... http://www.cck.go.ke/how_to_file_a_complaint/ or email chukuahatua@cck.go.ke with details of your complaint. Kathu On Tue, Dec 15, 2009 at 9:02 AM, Kathu <ckathu@gmail.com> wrote:
@ Rad....with regards to Number portability a Request for Proposals for the Installation, Commissioning and Management of Service Provider Number Portability (SPNP) in Kenya was done. check out www.cck.go.ke under tenders....I believe that you could also download the tender document to view the actual request for proposal
Kathu
On Tue, Dec 15, 2009 at 9:14 AM, Kathu <ckathu@gmail.com> wrote:
hi all,
With regards to complaining about communication products and services.... http://www.cck.go.ke/how_to_file_a_complaint/ or email chukuahatua@cck.go.ke with details of your complaint.
I did 7 months ago. Yet my complaint has never been resolved:(
I had addressed this very issue at a small presentation I made about e-government. The current mechanism is almost useless because there is no way for you to - Know if your complaint has been received - Know what action is being taken with regards to your complaint - Know the status of the action being taken - Know whether or not it has been resolved, and the outcome - Get a reference number for follow up via other means (phone, fax, etc) On Tue, Dec 15, 2009 at 9:14 AM, Kathu <ckathu@gmail.com> wrote:
hi all,
With regards to complaining about communication products and services.... http://www.cck.go.ke/how_to_file_a_complaint/ or email chukuahatua@cck.go.ke with details of your complaint.
Kathu
On Tue, Dec 15, 2009 at 9:02 AM, Kathu <ckathu@gmail.com> wrote:
@ Rad....with regards to Number portability a Request for Proposals for the Installation, Commissioning and Management of Service Provider Number Portability (SPNP) in Kenya was done. check out www.cck.go.ke under tenders....I believe that you could also download the tender document to view the actual request for proposal
Kathu
Its like going to the forest and shouting your problems and expecting a fairy to show up and sort you out..... On Tue, Dec 15, 2009 at 9:52 AM, Rad! <conradakunga@gmail.com> wrote:
I had addressed this very issue at a small presentation I made about e-government.
The current mechanism is almost useless because there is no way for you to
- Know if your complaint has been received - Know what action is being taken with regards to your complaint - Know the status of the action being taken - Know whether or not it has been resolved, and the outcome - Get a reference number for follow up via other means (phone, fax, etc)
On Tue, Dec 15, 2009 at 9:14 AM, Kathu <ckathu@gmail.com> wrote:
hi all,
With regards to complaining about communication products and services.... http://www.cck.go.ke/how_to_file_a_complaint/ or email chukuahatua@cck.go.ke with details of your complaint.
Kathu
On Tue, Dec 15, 2009 at 9:02 AM, Kathu <ckathu@gmail.com> wrote:
@ Rad....with regards to Number portability a Request for Proposals for the Installation, Commissioning and Management of Service Provider Number Portability (SPNP) in Kenya was done. check out www.cck.go.ke under tenders....I believe that you could also download the tender document to view the actual request for proposal
Kathu
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheet
http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1f... ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke Other lists ------------- Announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science: http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi: http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- Sent from my Voice Recognition Watch© -------------------------------------------------------------------- God is not an excuse for lack of discipline -------------------------------------------------------------------- Our greatest fear is not that we are inadequate,but that we are powerful beyond measure.It is our light, not our darkness, that frightens us.There is nothing enlightened about shrinking so that other people won't feel insecure around you.As we let our own light shine, we consciously give other people permission to do the same. As we are liberated from our fear,our presence automatically liberates others.
Based on Conrad's below suggestions, I went further and in fact proposed CCK implements an all-service-providers complaints forwarding system under their umbrella. The purpose of the system would be to a) make it easier for consumer to lodge complaints ( bearing in mind most of the 18 million mobile users without (3.6 million) internet access only know '100' exists... b) cck to monitor most-complained about providers c) providers to know they are under a watchful eye d) to track SPs' response times These and many other comments..... On Tue, Dec 15, 2009 at 9:52 AM, Rad! <conradakunga@gmail.com> wrote:
I had addressed this very issue at a small presentation I made about e-government.
The current mechanism is almost useless because there is no way for you to
Know if your complaint has been received Know what action is being taken with regards to your complaint Know the status of the action being taken Know whether or not it has been resolved, and the outcome Get a reference number for follow up via other means (phone, fax, etc)
On Tue, Dec 15, 2009 at 9:14 AM, Kathu <ckathu@gmail.com> wrote:
hi all,
With regards to complaining about communication products and services.... http://www.cck.go.ke/how_to_file_a_complaint/ or email chukuahatua@cck.go.ke with details of your complaint.
Kathu
On Tue, Dec 15, 2009 at 9:02 AM, Kathu <ckathu@gmail.com> wrote:
@ Rad....with regards to Number portability a Request for Proposals for the Installation, Commissioning and Management of Service Provider Number Portability (SPNP) in Kenya was done. check out www.cck.go.ke under tenders....I believe that you could also download the tender document to view the actual request for proposal
Kathu
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheet http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1f... ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke Other lists ------------- Announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science: http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi: http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
In action... http://www.tcra.go.tz/customer/complaints.php regards, On Tue, Dec 15, 2009 at 10:11 AM, Gakuru Alex <alexgakuru.lists@gmail.com> wrote:
Based on Conrad's below suggestions, I went further and in fact proposed CCK implements an all-service-providers complaints forwarding system under their umbrella.
The purpose of the system would be to a) make it easier for consumer to lodge complaints ( bearing in mind most of the 18 million mobile users without (3.6 million) internet access only know '100' exists... b) cck to monitor most-complained about providers c) providers to know they are under a watchful eye d) to track SPs' response times
These and many other comments.....
On Tue, Dec 15, 2009 at 9:52 AM, Rad! <conradakunga@gmail.com> wrote:
I had addressed this very issue at a small presentation I made about e-government.
The current mechanism is almost useless because there is no way for you to
Know if your complaint has been received Know what action is being taken with regards to your complaint Know the status of the action being taken Know whether or not it has been resolved, and the outcome Get a reference number for follow up via other means (phone, fax, etc)
On Tue, Dec 15, 2009 at 9:14 AM, Kathu <ckathu@gmail.com> wrote:
hi all,
With regards to complaining about communication products and services.... http://www.cck.go.ke/how_to_file_a_complaint/ or email chukuahatua@cck.go.ke with details of your complaint.
Kathu
On Tue, Dec 15, 2009 at 9:02 AM, Kathu <ckathu@gmail.com> wrote:
@ Rad....with regards to Number portability a Request for Proposals for the Installation, Commissioning and Management of Service Provider Number Portability (SPNP) in Kenya was done. check out www.cck.go.ke under tenders....I believe that you could also download the tender document to view the actual request for proposal
Kathu
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheet http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1f... ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke Other lists ------------- Announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science: http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi: http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
@Gakuru Find below an extract of the original mail I wrote some months ago Visiting the CCK site leaves few surprises. If you want to complain, the
consumer section (http://www.cck.go.ke/consumer_center/) takes you to a link to file a complaint (http://www.cck.go.ke/consumer_center/). This particular and typical implementation of e-government unsurprisingly expects you to
1. Download the form (a PDF) 2. Fill it in (it is not even a PDF form. You'll have to fill it in by hand/typerwiter) 3. Post it to CCK at your cost
Presumably, someone at CCK will
1. Collect all these forms 2. Open and key them in somewhere (assuming there is a database of sorts for this sort of thing) 3. Take action 4. Respond to the complainant upon resolution
It is also not clear how to track the status of complaints while being addressed
In this era of real time cheque clearing, electronic payment and broadband internet such a token attempt at customer service boggles the mind.
It is in everyone's best interests, including the CCK to completely automate this procedure. This should be something done completely online Users would then:
1. Browse to the complaint section 2. Enter their information (In my dream world one day all goverment databases will be integrated so I can just provide my PIN) 3. Select from a list of providers (Currently I have to do extra work to find out the provider's details) 4. Select from the type of complaints 5. Provide commentary and upload supporting documents 6. Be assigned a case number that they can use as a reference to track status online 7. Be able to browse providers by complaints -- suitably anonymized, perhaps just the complaint types and unsettled issues and make informed decisions 8. Providers can even be granted logins to the portal or the data can be sent to them via email or RSS for action 9. Be able to get some metrics (both from CCK as well as end user perspectives) as to 1. How quickly providers close issues 2. Which providers are complained about the most 3. What are the most common complaints across providers 4. Which sector raises the most issues 5. etc
NB: CCK BTW has since put in place an online complaint form but still expects too much information from the consumer that the regulator already has Perhaps this can be used as a basis for a system to help consumers, prividers and the CCK deliver better service and monitor customer satisfaction, operator performance and regulatory performance. It is in EVERYONE's best interests for such a system to be in place On Tue, Dec 15, 2009 at 10:11 AM, Gakuru Alex <alexgakuru.lists@gmail.com>wrote:
Based on Conrad's below suggestions, I went further and in fact proposed CCK implements an all-service-providers complaints forwarding system under their umbrella.
The purpose of the system would be to a) make it easier for consumer to lodge complaints ( bearing in mind most of the 18 million mobile users without (3.6 million) internet access only know '100' exists... b) cck to monitor most-complained about providers c) providers to know they are under a watchful eye d) to track SPs' response times
These and many other comments.....
On Tue, Dec 15, 2009 at 9:52 AM, Rad! <conradakunga@gmail.com> wrote:
I had addressed this very issue at a small presentation I made about e-government.
The current mechanism is almost useless because there is no way for you to
Know if your complaint has been received Know what action is being taken with regards to your complaint Know the status of the action being taken Know whether or not it has been resolved, and the outcome Get a reference number for follow up via other means (phone, fax, etc)
On Tue, Dec 15, 2009 at 9:14 AM, Kathu <ckathu@gmail.com> wrote:
hi all,
With regards to complaining about communication products and
services....
http://www.cck.go.ke/how_to_file_a_complaint/ or email chukuahatua@cck.go.ke with details of your complaint.
Kathu
On Tue, Dec 15, 2009 at 9:02 AM, Kathu <ckathu@gmail.com> wrote:
@ Rad....with regards to Number portability a Request for Proposals
for
the Installation, Commissioning and Management of Service Provider Number Portability (SPNP) in Kenya was done. check out www.cck.go.ke under tenders....I believe that you could also download the tender document to view the actual request for proposal
Kathu
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheet
http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1f...
------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke Other lists ------------- Announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science: http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi: http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheet
http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1f... ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke Other lists ------------- Announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science: http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi: http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
Yes, It is the one that I meant and I cited TCRA's example I have known it since 2005... thxs On Tue, Dec 15, 2009 at 10:18 AM, Rad! <conradakunga@gmail.com> wrote:
@Gakuru
Find below an extract of the original mail I wrote some months ago
Visiting the CCK site leaves few surprises. If you want to complain, the consumer section (http://www.cck.go.ke/consumer_center/) takes you to a link to file a complaint (http://www.cck.go.ke/consumer_center/). This particular and typical implementation of e-government unsurprisingly expects you to
Download the form (a PDF) Fill it in (it is not even a PDF form. You'll have to fill it in by hand/typerwiter) Post it to CCK at your cost
Presumably, someone at CCK will
Collect all these forms Open and key them in somewhere (assuming there is a database of sorts for this sort of thing) Take action Respond to the complainant upon resolution
It is also not clear how to track the status of complaints while being addressed
In this era of real time cheque clearing, electronic payment and broadband internet such a token attempt at customer service boggles the mind.
It is in everyone's best interests, including the CCK to completely automate this procedure. This should be something done completely online Users would then:
Browse to the complaint section Enter their information (In my dream world one day all goverment databases will be integrated so I can just provide my PIN) Select from a list of providers (Currently I have to do extra work to find out the provider's details) Select from the type of complaints Provide commentary and upload supporting documents Be assigned a case number that they can use as a reference to track status online Be able to browse providers by complaints -- suitably anonymized, perhaps just the complaint types and unsettled issues and make informed decisions Providers can even be granted logins to the portal or the data can be sent to them via email or RSS for action Be able to get some metrics (both from CCK as well as end user perspectives) as to
How quickly providers close issues Which providers are complained about the most What are the most common complaints across providers Which sector raises the most issues etc
NB: CCK BTW has since put in place an online complaint form but still expects too much information from the consumer that the regulator already has
Perhaps this can be used as a basis for a system to help consumers, prividers and the CCK deliver better service and monitor customer satisfaction, operator performance and regulatory performance. It is in EVERYONE's best interests for such a system to be in place
On Tue, Dec 15, 2009 at 10:11 AM, Gakuru Alex <alexgakuru.lists@gmail.com> wrote:
Based on Conrad's below suggestions, I went further and in fact proposed CCK implements an all-service-providers complaints forwarding system under their umbrella.
The purpose of the system would be to a) make it easier for consumer to lodge complaints ( bearing in mind most of the 18 million mobile users without (3.6 million) internet access only know '100' exists... b) cck to monitor most-complained about providers c) providers to know they are under a watchful eye d) to track SPs' response times
These and many other comments.....
On Tue, Dec 15, 2009 at 9:52 AM, Rad! <conradakunga@gmail.com> wrote:
I had addressed this very issue at a small presentation I made about e-government.
The current mechanism is almost useless because there is no way for you to
Know if your complaint has been received Know what action is being taken with regards to your complaint Know the status of the action being taken Know whether or not it has been resolved, and the outcome Get a reference number for follow up via other means (phone, fax, etc)
On Tue, Dec 15, 2009 at 9:14 AM, Kathu <ckathu@gmail.com> wrote:
hi all,
With regards to complaining about communication products and services.... http://www.cck.go.ke/how_to_file_a_complaint/ or email chukuahatua@cck.go.ke with details of your complaint.
Kathu
On Tue, Dec 15, 2009 at 9:02 AM, Kathu <ckathu@gmail.com> wrote:
@ Rad....with regards to Number portability a Request for Proposals for the Installation, Commissioning and Management of Service Provider Number Portability (SPNP) in Kenya was done. check out www.cck.go.ke under tenders....I believe that you could also download the tender document to view the actual request for proposal
Kathu
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheet
http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1f... ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke Other lists ------------- Announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science: http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi: http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheet
http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1f... ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke Other lists ------------- Announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science: http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi: http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheet http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1f... ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke Other lists ------------- Announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science: http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi: http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
Also spoke to this issue at the Digital Video Broadcasting launch http://www.getacd.org/listen_vkOt41yHRjc/gakuru_on_internet_cost_mp4 On Mon, Dec 14, 2009 at 5:21 PM, Gakuru Alex <alexgakuru.lists@gmail.com> wrote:
On Mon, Dec 14, 2009 at 3:43 PM, Solomon Mburu Kamau <solo.mburu@gmail.com> wrote:
2009/12/14 Gakuru Alex <alexgakuru.lists@gmail.com>
On Mon, Dec 14, 2009 at 12:35 PM, James Muendo <timrick@gmail.com> wrote:
From what am getting, hehehehe there are approximately 15M prepaid customers. Imagine if kila mutu akiokoa jahazi.......
Now you're talking... all those 'geeky' explanations are meant to make simple reload and accurate balance confirmations complaints distract. i.e. to make users feel 'stupid' and shut them up. Mobile operators are robbers, dream on calling them angels if you want.
The thing that makes these companies behave in this manner is the way our government 'protects' them. Why, for instace, do they advertise and offer something different from what is on the paper! I won't call them angels or devils, but they are pathetic, when it comes to seervice provision!
I am curious as to why CCK still has not published Civil Society's and ICT Consumers comments ( especially on Consumer protection and Tariffs) at http://www.cck.go.ke/published_responses/ ??? I will soon circulate my comments and others' onlists so that all can understand how bad the consumer protection situation really is...
@Joram, When you have an active data connection, the billing system(IN) holds the minimum quota of 2Mb which equates to 16/-. During this time, when you check balance, you will find your balance minus 16/-. When the data connection is disconnected, you will find your balance minus the actual usage. E.g. If I top up with 250/- on top of my already existing credit,say, 18/-, my balance should read 268/-. Upon checking my balance during an active data connection, my balance reads 268-16=252/-. When I completely disconnect, after spending ,say, 1Mb=8/-, my balance rightfully reads 268-8=260/-. This condition is quite annoying when I have say 16/- and open a data connection. If I attempt to inniate a call, without disconnecting, the call will fail, claiming that I have insufficient credit. This is true since, the 16/- is "locked" due to the active data call. Rule of thumb: Disconnect an active data connection prior to making calls or SMS. ./bernard On Mon, Dec 14, 2009 at 11:08 AM, Joram Mwinamo <joram.mwinamo@gmail.com>wrote:
Whats with safaricom?
They tell me i do not have sufficient funds. I load Ksh 250, then they tell me in the sms ,You have Ksh 268 balance (as in they were hiding the 18 bob????)
Now they tell me i dont have insufficient fund so i should okoa jahazi, I try to and they tell me I dont qualify ( because my account is not at 0) But when I try send an sms or call they say its empty....
Sasa hawa watu????What is happening?
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While at it, it may somewhat add some clarity to know that there are 3 common instances involved in most billing systems, - RESERVE. - COMMIT. - CHARGE. "Charging" for most data services commonly implements the RESERVE-COMMIT model. Here, the necessary credit is temporarily "frozen" beforehand and the actual deduction is implemented at the end of the transaction cycle.
Hi All, I loaded my credit on safaricom only to be told to try later. I tried later and was told the number is invalid.....Since then I'm happy to load akina bamba 50(I can afford to "lose" this amount).
Bernard, What you have stated is actually the truth I had a similar experience when i attempted to make a voice call. I had a balance of 13/=, However i continued browsing until and on checking the balance it had reduced to 1/=. Even when u have an idle data session the quota is still being reserved and will only be released on ending the data session or upon expiry of the set time for idle session. Patrick
participants (15)
-
Bernard Mwagiru -
Clement Ongera -
Gakuru Alex -
James Muendo -
james mwaniki -
James Wachira -
Job Muriuki -
Joram Mwinamo -
Kathu -
maina martin -
Murigi Muraya -
Patrick Karanja -
Rad! -
Solomon Mburu Kamau -
Tony Likhanga