Guys,
This issue has been on this forum before. But just in case you did not catch it the first time,

This Billing problem occurs when you have enabled other services on your phone [e.g email] that require it to go online. So when you have around 15 kshs as your airtime balance and your phone is connected, then it is usually impossible to Put a call through or even text.

It usually helps to restart your phone or disconnect whatever service it is that is going online. E.g email.

It is inconveniencing all the same and should be a problem Safaricon should resolve.

Thanks

On Mon, Dec 14, 2009 at 11:47 AM, Murigi Muraya <mmskunkworks@gmail.com> wrote:
On Mon, Dec 14, 2009 at 11:21 AM, Job Muriuki <muriukin@gmail.com> wrote:
I don't really use safaricom but all I hear are complains every week.
Pole sana Joram for that but clearly you and other safaricom users
need to know where to draw the line. We have 3 other operators with
very great offers by the way and less issues to deal with. Since it
seems they cannot improve on the core business so its time you show
them they need you to survive.

Or we have a mailing list just for this issues, lol.

The Safaricom web site is horrible (non intuitive) too. So difficult to get gprs / email settings. It is Search Engine Unfriendly and one has to manally inputs metrics into web links to get / guess mobile phone settings. Why hide their links from google e.g

https://www.safaricom.co.ke/index.php?id=101&no_cache=1&sword_list[]=apn
https://www.safaricom.co.ke/index.php?id=102&no_cache=1&sword_list[]=apn

Unfortunately my model is not yet available on their system So will have to visit their offices for help today  .... try dialing 100

Going to Orange offices is less dreadful as they have fewer customers in areas where Zuku and KDN have good coverage. If these telecom firms gets their sites in order, fewer of us will distress their customer (s)care representatives.





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