@Solomon,
You are right in many fronts.
However, in this regard, I believe it is a case of erroneous information being relayed by the billing systems of the said companies.
Inasmuch as firms have/have not services, strong consumer watchdogs in many countries exist to voice concerns of consumers. I envy the British Consumer Association.These guys not only bark but also can have a very serious bite :-).It has statutory powers under the Unfair Terms in Consumer Contracts Regulations 1999 to seek an injunction to restrain the use of an unfair contract term by a trader against consumers.

Does such exist in Kenya?

./bernard

On Mon, Dec 14, 2009 at 3:43 PM, Solomon Mburu Kamau <solo.mburu@gmail.com> wrote:


2009/12/14 Gakuru Alex <alexgakuru.lists@gmail.com>

On Mon, Dec 14, 2009 at 12:35 PM, James Muendo <timrick@gmail.com> wrote:
> From what am getting, hehehehe there are approximately 15M prepaid
> customers. Imagine if kila mutu akiokoa jahazi.......
>

Now you're talking... all those 'geeky' explanations are meant to make
simple reload and accurate balance confirmations  complaints distract.
i.e. to make users feel 'stupid' and shut them up. Mobile operators
are robbers, dream on calling them angels if you want.

The thing that makes these companies behave in this manner is the way our government 'protects' them. Why, for instace, do they advertise and offer something different from what is on the paper!
I won't call them angels or devils, but they are pathetic, when it comes to seervice provision!   



--
Solomon Mbũrũ Kamau
P.O. Box 19343 - 00202 Nairobi
Cell: (+254-0) 735 431041

Man is a gregarious animal and enjoys agreement as cows will graze all the same way to the side of a hill!

AND

It is better to die in dignity than in the ignomity of ambiguous generosity!

http://dawn-in-kenya.blogspot.com
http://smiley2.wordpress.com
http://mburu.sikika.co.ke








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