@David - This is actually to protect you, so you just better off complying. Can you imagine if I called and asked them to change and they did change? We take some things for granted, but for people who have ever been DNS Administrators, we know what kind of shit can come out of such a small request. If you didn't need them, you should have registered the domain yourself and have access to change name servers yourself! ./Ok3ch On Thu, Mar 13, 2014 at 12:59 PM, Kivuva <Kivuva@transworldafrica.com>wrote:

David,

Although the registrar should not cast their policies on stone, it's usually tricky when "strangers" call requesting for DNS control, e.t.c. Remember social engineering?

______________________ Mwendwa Kivuva, Nairobi, Kenya. twitter.com/lordmwesh .co.ke CRAZY OFFER @ Ksh1000+VAT, .me.ke CRAZY OFFER @Ksh250+VAT, while stocks last

On 13 March 2014 04:55, Adam Nelson <adam@varud.com> wrote:

...

When you register a domain, the first thing to do is get it off the registrar's name servers. There simply has never been, and probably never will be, a registrar who is also a best of breed DNS service.

The best free one these days is Cloudflare.

Amazon Route53 is also good and of course there's Dynect and UltraDNS for enterprises (but they're expensive)

-- Kili - Cloud for Africa: kili.io Musings: twitter.com/varud <https://twitter.com/varud> More Musings: varud.com About Adam: www.linkedin.com/in/adamcnelson

On Thu, Mar 13, 2014 at 2:52 PM, David Njuguna <dnjuguna@gmail.com>wrote:

...

Yesterday one of our clients requested their .ke domain registrar to the change name servers for their domain to the servers we use. The registrar's response was that they can only do so if they received a letter on a letter head from our company.

I simply do not feel like complying with this ludicrous request. What to do?

David.

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David, I will talk to yo from a registrar/host point of view. A domain is the property of the registrant aka client. If a client contracts someone else to register the domain on their behalf and that middle person uses their name, the client has no ground to say they own the domain unless they produce proof beyond reasonable doubt to prove otherwise. That said, it is not the mandate of a host or registrar to request a fellow registrar/host to give them a letter on a company letterhead to have DNS changed or even obtain an EPP code for a domain, to me that is just being petty for fear of losing a client. Since the domain has an admin detail on it as well as registrant details, let that person listed as admin or registrant follow up and demand what should be done on their domain. Putting yourself (David) in such a position is not really worth it. If you engage the said person with no success I suggest you loop Kenic in the conversation who will help you sort out the matter. Call Kenic and talk to a gentleman called Toilem. On Thu, Mar 13, 2014 at 3:17 PM, Jimmy Thuo <jimmy.thuo@gmail.com> wrote:

To me the requirement to have the request formalised on a letter head is inorder. That would ensure that any domain change requests are authorised and indeed not done maliciously.

On Thu, Mar 13, 2014 at 2:59 PM, Kivuva <Kivuva@transworldafrica.com>wrote:

...

David,

Although the registrar should not cast their policies on stone, it's usually tricky when "strangers" call requesting for DNS control, e.t.c. Remember social engineering?

______________________ Mwendwa Kivuva, Nairobi, Kenya. twitter.com/lordmwesh .co.ke CRAZY OFFER @ Ksh1000+VAT, .me.ke CRAZY OFFER @Ksh250+VAT, while stocks last

On 13 March 2014 04:55, Adam Nelson <adam@varud.com> wrote:

...

When you register a domain, the first thing to do is get it off the registrar's name servers. There simply has never been, and probably never will be, a registrar who is also a best of breed DNS service.

The best free one these days is Cloudflare.

Amazon Route53 is also good and of course there's Dynect and UltraDNS for enterprises (but they're expensive)

-- Kili - Cloud for Africa: kili.io Musings: twitter.com/varud <https://twitter.com/varud> More Musings: varud.com About Adam: www.linkedin.com/in/adamcnelson

On Thu, Mar 13, 2014 at 2:52 PM, David Njuguna <dnjuguna@gmail.com>wrote:

...

Yesterday one of our clients requested their .ke domain registrar to the change name servers for their domain to the servers we use. The registrar's response was that they can only do so if they received a letter on a letter head from our company.

I simply do not feel like complying with this ludicrous request. What to do?

David.

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-- Best Regards Jimmy Thuo

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-- ****************************************************************************************************************** John Swekenyi Web Design *| *Web Hosting* | *Domain Registration | Software Development Email*: **swekenyi@solvitsolutions.co.ke <swekenyi@solvitsolutions.co.ke>* +254 724 687 063 / 736 081 314

In summary it seems the registrar will make changes to a domain as long as the person requesting the changes puts the request on a letter with an official letter head. David. On Fri, Mar 14, 2014 at 7:13 PM, David Njuguna <dnjuguna@gmail.com> wrote:

I get why a registrar would ask a domain *owner* to provide a letter on an official company letter head when requesting DNS changes. However this is not the case. The registrar is asking for a letter from us. We are not the domain owner. We are not the ones requesting name server changes. We just happen to host the servers the customer wants to use.

To put it into perspective, its like saying that Godaddy should send an official company letter on a letter head to Hostgator when client A wants to host a website on Godaddy using a domain registered with Hostgator.

And yes Adam, we use cloudflare. We have had excellent service from their servers so far and see no sense to maintain our name servers when we can get a great service for free.

On Thu, Mar 13, 2014 at 4:05 PM, Thuo Wilson <lixton@gmail.com> wrote:

...

On 13 March 2014 14:52, David Njuguna <dnjuguna@gmail.com> wrote:

...

Yesterday one of our clients requested their .ke domain registrar to the change name servers for their domain to the servers we use. The registrar's response was that they can only do so if they received a letter on a letter head from our company.

I simply do not feel like complying with this ludicrous request. What to do?

Just comply if you have it. This is OK to safeguard your/their company image.

Supposing your business partner decides after a breakup to transfer the name-servers somewhere else and you want them somewhere else over a call, Where will the registrant be if the battle went legal? He/she will be dragged to court for no reason if that route is taken.

What about if i did a whois and contact your registrant, requested the record transfer and redirect your www records to russia/romania/china phishing sites or with obscene site.

Its a one-time event. Don't fight, it will leave you with wounds.

Be safe.

Kind Regards, Wilson./

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Okechukwu, You speak the truth... The truth will set David Njuguna Free , I didnt undestand where the problem is..... Type the letter , send it as they ask, save alot of backclash, na kazi iendelee :) Kind Regards Pithon On Sat, Mar 15, 2014 at 11:09 AM, Okechukwu <okechukwu@gmail.com> wrote:

So, please pray tell me, what is so hard in doing that? Or is it just a matter of pride? You will not even do the letter, so small girl in the front office will, and in the end everyone is happy

./Ok3ch

On Fri, Mar 14, 2014 at 5:16 PM, David Njuguna <dnjuguna@gmail.com> wrote:

...

In summary it seems the registrar will make changes to a domain as long as the person requesting the changes puts the request on a letter with an official letter head.

David.

On Fri, Mar 14, 2014 at 7:13 PM, David Njuguna <dnjuguna@gmail.com>wrote:

...

I get why a registrar would ask a domain *owner* to provide a letter on an official company letter head when requesting DNS changes. However this is not the case. The registrar is asking for a letter from us. We are not the domain owner. We are not the ones requesting name server changes. We just happen to host the servers the customer wants to use.

To put it into perspective, its like saying that Godaddy should send an official company letter on a letter head to Hostgator when client A wants to host a website on Godaddy using a domain registered with Hostgator.

And yes Adam, we use cloudflare. We have had excellent service from their servers so far and see no sense to maintain our name servers when we can get a great service for free.

On Thu, Mar 13, 2014 at 4:05 PM, Thuo Wilson <lixton@gmail.com> wrote:

...

On 13 March 2014 14:52, David Njuguna <dnjuguna@gmail.com> wrote:

...

Yesterday one of our clients requested their .ke domain registrar to the change name servers for their domain to the servers we use. The registrar's response was that they can only do so if they received a letter on a letter head from our company.

I simply do not feel like complying with this ludicrous request. What to do?

Just comply if you have it. This is OK to safeguard your/their company image.

Supposing your business partner decides after a breakup to transfer the name-servers somewhere else and you want them somewhere else over a call, Where will the registrant be if the battle went legal? He/she will be dragged to court for no reason if that route is taken.

What about if i did a whois and contact your registrant, requested the record transfer and redirect your www records to russia/romania/china phishing sites or with obscene site.

Its a one-time event. Don't fight, it will leave you with wounds.

Be safe.

Kind Regards, Wilson./

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-- Pithon K. Kamau Technical Director *Heartbit Computer Solutions* *Physical Address*: Hazina Towers, 9th Floor,PSC Wing *Mobile:* 0723 588705, 0733 686562 *Email:* pkamau@heartbitsolutions.com *Website:* www.heartbitsolutions.com Website Design, Domain Registration, Website Hosting, Corporate Email Solutions, Website Maintainance, Website Marketing, Logo Design and Branding,Computer Hardware and Maintainance, Network Design and Set Up........ * "Love Your Neighbour as You Love Yourself"*

I believe the registrars just want to make sure that: - The owner is actually the one changing the domain, will all the domain theft going round - And that they aren't running away from you with bills? On Saturday, 15 March 2014, David Njuguna <dnjuguna@gmail.com> wrote:

If I were to write the letter, the contents of the letter would resemble something like this.

*Please change the name servers from A to B on for domain X. We understand that we do not own the domain nor do we have any administrative privileges. However while we were having lunch yesterday with the owner of domain X, she authorised us to request changes to the domain since you have refused to act on her request.*

Yours sincerely, David Njuguna, Web Developer, Gereji Limited

On Sat, Mar 15, 2014 at 11:13 AM, Pithon K. Kamau < pkamau@heartbitsolutions.com> wrote:

Okechukwu, You speak the truth... The truth will set David Njuguna Free , I didnt undestand where the problem is..... Type the letter , send it as they ask, save alot of backclash, na kazi iendelee :)

Kind Regards Pithon

On Sat, Mar 15, 2014 at 11:09 AM, Okechukwu <okechukwu@gmail.com> wrote:

So, please pray tell me, what is so hard in doing that? Or is it just a matter of pride? You will not even do the letter, so small girl in the front office will, and in the end everyone is happy

./Ok3ch

On Fri, Mar 14, 2014 at 5:16 PM, David Njuguna <dnjuguna@gmail.com> wrote:

In summary it seems the registrar will make changes to a domain as long as the person requesting the changes puts the request on a letter with an official letter head.

David.

On Fri, Mar 14, 2014 at 7:13 PM, David Njuguna <dnjuguna@gmail.com> wrote:

I get why a registrar would ask a domain *owner* to provide a letter on an official company letter head when requesting DNS changes. However this is not the case. The registrar is asking for a letter from us. We are not the domain owner. We are not the ones requesting name server changes. We just happen to host the servers the customer wants to use.

To put it into perspective, its like saying that Godaddy should send an official company letter on a letter head to Hostgator when client A wants to host a website on Godaddy using a domain registered with Hostgator.

And yes Adam, we use cloudflare. We have had excellent service from their servers so far and see no sense to maintain our name servers when we can get a great service for free.

On Thu, Mar 13, 2014 at 4:05 PM, Thuo Wilson <lixton@gmail.com> wrote:

On 13 March 2014 14:52, David Njuguna <dnjuguna@gmail.com> wrote:

Yesterday one of our clients requested their .ke domain registrar to the change name servers for their domain to the servers we use. The registrar's response was that they can only do so if they received a letter on a letter head from our company.

I simply do not feel like complying with this ludicrous request. What to do?

Just comply if you have it. This is OK to safeguard your/their company image.

Supposing your business partner decides after a breakup to transfer the name-servers somewhere else and you want them somewhere else over a call, Where

-- with Regards: blog.denniskioko.com <http://www.denniskioko.com/>

Mr Okechukwu, Out of curiosity; If you were to write one what would such a letter look like?. I am assuming that you have actually read and understood the situation. David On Sat, Mar 15, 2014 at 1:11 PM, Okechukwu <okechukwu@gmail.com> wrote:

@David - now you are becoming petty - please write the letter the way you want it and then get your DNS changed and let us discuss substantive matters which may help others in a similar situation

./Ok3ch

On Sat, Mar 15, 2014 at 11:07 AM, Dennis Kioko <dmbuvi@gmail.com> wrote:

...

I believe the registrars just want to make sure that:

- The owner is actually the one changing the domain, will all the domain theft going round - And that they aren't running away from you with bills?

On Saturday, 15 March 2014, David Njuguna <dnjuguna@gmail.com> wrote:

...

If I were to write the letter, the contents of the letter would resemble something like this.

*Please change the name servers from A to B on for domain X. We understand that we do not own the domain nor do we have any administrative privileges. However while we were having lunch yesterday with the owner of domain X, she authorised us to request changes to the domain since you have refused to act on her request.*

Yours sincerely, David Njuguna, Web Developer, Gereji Limited

On Sat, Mar 15, 2014 at 11:13 AM, Pithon K. Kamau < pkamau@heartbitsolutions.com> wrote:

Okechukwu, You speak the truth... The truth will set David Njuguna Free , I didnt undestand where the problem is..... Type the letter , send it as they ask, save alot of backclash, na kazi iendelee :)

Kind Regards Pithon

On Sat, Mar 15, 2014 at 11:09 AM, Okechukwu <okechukwu@gmail.com> wrote:

So, please pray tell me, what is so hard in doing that? Or is it just a matter of pride? You will not even do the letter, so small girl in the front office will, and in the end everyone is happy

./Ok3ch

On Fri, Mar 14, 2014 at 5:16 PM, David Njuguna <dnjuguna@gmail.com>wrote:

In summary it seems the registrar will make changes to a domain as long as the person requesting the changes puts the request on a letter with an official letter head.

David.

On Fri, Mar 14, 2014 at 7:13 PM, David Njuguna <dnjuguna@gmail.com>wrote:

I get why a registrar would ask a domain *owner* to provide a letter on an official company letter head when requesting DNS changes. However this is not the case. The registrar is asking for a letter from us. We are not the domain owner. We are not the ones requesting name server changes. We just happen to host the servers the customer wants to use.

To put it into perspective, its like saying that Godaddy should send an official company letter on a letter head to Hostgator when client A wants to host a website on Godaddy using a domain registered with Hostgator.

And yes Adam, we use cloudflare. We have had excellent service from their servers so far and see no sense to maintain our name servers when we can get a great service for free.

On Thu, Mar 13, 2014 at 4:05 PM, Thuo Wilson <lixton@gmail.com> wrote:

On 13 March 2014 14:52, David Njuguna <dnjuguna@gmail.com> wrote:

Yesterday one of our clients requested their .ke domain registrar to the change name servers for their domain to the servers we use. The registrar's response was that they can only do so if they received a letter on a letter head from our company.

I simply do not feel like complying with this ludicrous request. What to do?

Just comply if you have it. This is OK to safeguard your/their company image.

Supposing your business partner decides after a breakup to transfer the name-servers somewhere else and you want them somewhere else over a call, Where

-- with Regards:

blog.denniskioko.com <http://www.denniskioko.com/>

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Just ask your client...in this case the owner of the domain to request for the nameserver change. Just give your nameservers and let the client know to serve him/her , that's what is required. On Mon, Mar 17, 2014 at 5:55 PM, patrick kinyua <rickinyua@gmail.com> wrote:

In line with domain name hosting, who has worked with STRATECH OFFICE SYSTEMS before?

On Mon, Mar 17, 2014 at 5:43 PM, David Njuguna <dnjuguna@gmail.com> wrote:

...

Mr Okechukwu, Out of curiosity; If you were to write one what would such a letter look like?. I am assuming that you have actually read and understood the situation.

David

On Sat, Mar 15, 2014 at 1:11 PM, Okechukwu <okechukwu@gmail.com> wrote:

...

@David - now you are becoming petty - please write the letter the way you want it and then get your DNS changed and let us discuss substantive matters which may help others in a similar situation

./Ok3ch

On Sat, Mar 15, 2014 at 11:07 AM, Dennis Kioko <dmbuvi@gmail.com> wrote:

...

I believe the registrars just want to make sure that:

- The owner is actually the one changing the domain, will all the domain theft going round - And that they aren't running away from you with bills?

On Saturday, 15 March 2014, David Njuguna <dnjuguna@gmail.com> wrote:

...

If I were to write the letter, the contents of the letter would resemble something like this.

*Please change the name servers from A to B on for domain X. We understand that we do not own the domain nor do we have any administrative privileges. However while we were having lunch yesterday with the owner of domain X, she authorised us to request changes to the domain since you have refused to act on her request.*

Yours sincerely, David Njuguna, Web Developer, Gereji Limited

On Sat, Mar 15, 2014 at 11:13 AM, Pithon K. Kamau < pkamau@heartbitsolutions.com> wrote:

Okechukwu, You speak the truth... The truth will set David Njuguna Free , I didnt undestand where the problem is..... Type the letter , send it as they ask, save alot of backclash, na kazi iendelee :)

Kind Regards Pithon

On Sat, Mar 15, 2014 at 11:09 AM, Okechukwu <okechukwu@gmail.com>wrote:

So, please pray tell me, what is so hard in doing that? Or is it just a matter of pride? You will not even do the letter, so small girl in the front office will, and in the end everyone is happy

./Ok3ch

On Fri, Mar 14, 2014 at 5:16 PM, David Njuguna <dnjuguna@gmail.com>wrote:

In summary it seems the registrar will make changes to a domain as long as the person requesting the changes puts the request on a letter with an official letter head.

David.

On Fri, Mar 14, 2014 at 7:13 PM, David Njuguna <dnjuguna@gmail.com>wrote:

I get why a registrar would ask a domain *owner* to provide a letter on an official company letter head when requesting DNS changes. However this is not the case. The registrar is asking for a letter from us. We are not the domain owner. We are not the ones requesting name server changes. We just happen to host the servers the customer wants to use.

To put it into perspective, its like saying that Godaddy should send an official company letter on a letter head to Hostgator when client A wants to host a website on Godaddy using a domain registered with Hostgator.

And yes Adam, we use cloudflare. We have had excellent service from their servers so far and see no sense to maintain our name servers when we can get a great service for free.

On Thu, Mar 13, 2014 at 4:05 PM, Thuo Wilson <lixton@gmail.com> wrote:

On 13 March 2014 14:52, David Njuguna <dnjuguna@gmail.com> wrote:

Yesterday one of our clients requested their .ke domain registrar to the change name servers for their domain to the servers we use. The registrar's response was that they can only do so if they received a letter on a letter head from our company.

I simply do not feel like complying with this ludicrous request. What to do?

Just comply if you have it. This is OK to safeguard your/their company image.

Supposing your business partner decides after a breakup to transfer the name-servers somewhere else and you want them somewhere else over a call, Where

-- with Regards:

blog.denniskioko.com <http://www.denniskioko.com/>

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-- Kind Regards,

Patrick Kinyua. Web and Systems Developer. +254 718 860 185

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https://medium.com/cyber-security/24eb09e026dd On 18 March 2014 22:18, Collins Areba <arebacollins@gmail.com> wrote:

Patrick: 1) one mans show, 2) will sell your email address to marketing agents and soon youll start getting spam emails. 3) if it expires, good luck... Had a nasty experince 5 years ago... Maybe things have changed, byt maybe not..

Sent from my iPad

On Mar 17, 2014, at 5:55 PM, patrick kinyua <rickinyua@gmail.com> wrote:

In line with domain name hosting, who has worked with STRATECH OFFICE SYSTEMS before?

On Mon, Mar 17, 2014 at 5:43 PM, David Njuguna <dnjuguna@gmail.com> wrote:

...

Mr Okechukwu, Out of curiosity; If you were to write one what would such a letter look like?. I am assuming that you have actually read and understood the situation.

David

On Sat, Mar 15, 2014 at 1:11 PM, Okechukwu <okechukwu@gmail.com> wrote:

...

@David - now you are becoming petty - please write the letter the way you want it and then get your DNS changed and let us discuss substantive matters which may help others in a similar situation

./Ok3ch

On Sat, Mar 15, 2014 at 11:07 AM, Dennis Kioko <dmbuvi@gmail.com> wrote:

...

I believe the registrars just want to make sure that:

- The owner is actually the one changing the domain, will all the domain theft going round - And that they aren't running away from you with bills?

On Saturday, 15 March 2014, David Njuguna <dnjuguna@gmail.com> wrote:

...

If I were to write the letter, the contents of the letter would resemble something like this.

*Please change the name servers from A to B on for domain X. We understand that we do not own the domain nor do we have any administrative privileges. However while we were having lunch yesterday with the owner of domain X, she authorised us to request changes to the domain since you have refused to act on her request.*

Yours sincerely, David Njuguna, Web Developer, Gereji Limited

On Sat, Mar 15, 2014 at 11:13 AM, Pithon K. Kamau < pkamau@heartbitsolutions.com> wrote:

Okechukwu, You speak the truth... The truth will set David Njuguna Free , I didnt undestand where the problem is..... Type the letter , send it as they ask, save alot of backclash, na kazi iendelee :)

Kind Regards Pithon

On Sat, Mar 15, 2014 at 11:09 AM, Okechukwu <okechukwu@gmail.com>wrote:

So, please pray tell me, what is so hard in doing that? Or is it just a matter of pride? You will not even do the letter, so small girl in the front office will, and in the end everyone is happy

./Ok3ch

On Fri, Mar 14, 2014 at 5:16 PM, David Njuguna <dnjuguna@gmail.com>wrote:

In summary it seems the registrar will make changes to a domain as long as the person requesting the changes puts the request on a letter with an official letter head.

David.

On Fri, Mar 14, 2014 at 7:13 PM, David Njuguna <dnjuguna@gmail.com>wrote:

I get why a registrar would ask a domain *owner* to provide a letter on an official company letter head when requesting DNS changes. However this is not the case. The registrar is asking for a letter from us. We are not the domain owner. We are not the ones requesting name server changes. We just happen to host the servers the customer wants to use.

To put it into perspective, its like saying that Godaddy should send an official company letter on a letter head to Hostgator when client A wants to host a website on Godaddy using a domain registered with Hostgator.

And yes Adam, we use cloudflare. We have had excellent service from their servers so far and see no sense to maintain our name servers when we can get a great service for free.

On Thu, Mar 13, 2014 at 4:05 PM, Thuo Wilson <lixton@gmail.com> wrote:

On 13 March 2014 14:52, David Njuguna <dnjuguna@gmail.com> wrote:

Yesterday one of our clients requested their .ke domain registrar to the change name servers for their domain to the servers we use. The registrar's response was that they can only do so if they received a letter on a letter head from our company.

I simply do not feel like complying with this ludicrous request. What to do?

Just comply if you have it. This is OK to safeguard your/their company image.

Supposing your business partner decides after a breakup to transfer the name-servers somewhere else and you want them somewhere else over a call, Where

-- with Regards:

blog.denniskioko.com <http://www.denniskioko.com/>

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-- Kind Regards,

Patrick Kinyua. Web and Systems Developer. +254 718 860 185

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Hi David, Please forward the request to customerservice@kenyaweb.com. Address Paul. kind regards, Margaret Mwenjera 0723 925025 "May your days be filled with answered prayers." On Wed, Mar 19, 2014 at 9:14 AM, David Njuguna <dnjuguna@gmail.com> wrote:

@Margaret, I did exactly what you propose. Like I have done dozens of times before.

@Areba, it is not a one man show. It is KenyaWeb. Last time I was at their offices (11 years or so back) it a not a small operation. However they are not responding to my emails. I hope they do not require a letter on a letter to tell them that our company does not own the domain in question.

Kind regards, David.

On Tue, Mar 18, 2014 at 10:29 PM, Jangita Nyagudi < jangita.nyagudi@gmail.com> wrote:

...

https://medium.com/cyber-security/24eb09e026dd

On 18 March 2014 22:18, Collins Areba <arebacollins@gmail.com> wrote:

...

Patrick: 1) one mans show, 2) will sell your email address to marketing agents and soon youll start getting spam emails. 3) if it expires, good luck... Had a nasty experince 5 years ago... Maybe things have changed, byt maybe not..

Sent from my iPad

On Mar 17, 2014, at 5:55 PM, patrick kinyua <rickinyua@gmail.com> wrote:

In line with domain name hosting, who has worked with STRATECH OFFICE SYSTEMS before?

On Mon, Mar 17, 2014 at 5:43 PM, David Njuguna <dnjuguna@gmail.com>wrote:

...

Mr Okechukwu, Out of curiosity; If you were to write one what would such a letter look like?. I am assuming that you have actually read and understood the situation.

David

On Sat, Mar 15, 2014 at 1:11 PM, Okechukwu <okechukwu@gmail.com> wrote:

...

@David - now you are becoming petty - please write the letter the way you want it and then get your DNS changed and let us discuss substantive matters which may help others in a similar situation

./Ok3ch

On Sat, Mar 15, 2014 at 11:07 AM, Dennis Kioko <dmbuvi@gmail.com>wrote:

...

I believe the registrars just want to make sure that:

- The owner is actually the one changing the domain, will all the domain theft going round - And that they aren't running away from you with bills?

On Saturday, 15 March 2014, David Njuguna <dnjuguna@gmail.com> wrote:

> If I were to write the letter, the contents of the letter would > resemble something like this. > > *Please change the name servers from A to B on for domain X. We > understand that we do not own the domain nor do we have any administrative > privileges. However while we were having lunch yesterday with the owner of > domain X, she authorised us to request changes to the domain since you have > refused to act on her request.* > > Yours sincerely, > David Njuguna, > Web Developer, > Gereji Limited > > On Sat, Mar 15, 2014 at 11:13 AM, Pithon K. Kamau < > pkamau@heartbitsolutions.com> wrote: > > Okechukwu, You speak the truth... The truth will set David Njuguna > Free , I didnt undestand where the problem is..... Type the letter , send > it as they ask, save alot of backclash, na kazi iendelee :) > > Kind Regards > Pithon > > > On Sat, Mar 15, 2014 at 11:09 AM, Okechukwu <okechukwu@gmail.com>wrote: > > So, please pray tell me, what is so hard in doing that? Or is it > just a matter of pride? You will not even do the letter, so small girl in > the front office will, and in the end everyone is happy > > ./Ok3ch > > > On Fri, Mar 14, 2014 at 5:16 PM, David Njuguna <dnjuguna@gmail.com>wrote: > > In summary it seems the registrar will make changes to a domain as > long as the person requesting the changes puts the request on a letter with > an official letter head. > > David. > > > On Fri, Mar 14, 2014 at 7:13 PM, David Njuguna <dnjuguna@gmail.com>wrote: > > I get why a registrar would ask a domain *owner* to provide a > letter on an official company letter head when requesting DNS changes. > However this is not the case. The registrar is asking for a letter from us. > We are not the domain owner. We are not the ones requesting name server > changes. We just happen to host the servers the customer wants to use. > > To put it into perspective, its like saying that Godaddy should send > an official company letter on a letter head to Hostgator when client A > wants to host a website on Godaddy using a domain registered with Hostgator. > > And yes Adam, we use cloudflare. We have had excellent service from > their servers so far and see no sense to maintain our name servers when we > can get a great service for free. > > > On Thu, Mar 13, 2014 at 4:05 PM, Thuo Wilson <lixton@gmail.com>wrote: > > > On 13 March 2014 14:52, David Njuguna <dnjuguna@gmail.com> wrote: > > Yesterday one of our clients requested their .ke domain registrar to > the change name servers for their domain to the servers we use. The > registrar's response was that they can only do so if they received a letter > on a letter head from our company. > > I simply do not feel like complying with this ludicrous request. > What to do? > > > Just comply if you have it. This is OK to safeguard your/their > company image. > > Supposing your business partner decides after a breakup to transfer > the name-servers somewhere else and you want them somewhere else over a > call, Where > >

-- with Regards:

blog.denniskioko.com <http://www.denniskioko.com/>

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-- Kind Regards,

Patrick Kinyua. Web and Systems Developer. +254 718 860 185

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On 19 March 2014 09:14, David Njuguna <dnjuguna@gmail.com> wrote:

@Margaret, I did exactly what you propose. Like I have done dozens of times before.

@Areba, it is not a one man show. It is KenyaWeb. Last time I was at their offices (11 years or so back) it a not a small operation. However they are not responding to my emails. I hope they do not require a letter on a letter to tell them that our company does not own the domain in question.

Kind regards, David.

​Give us the domain name we query. ​ Kind Regards, Wilson./

@David, Some registrars have this Web Interface e.g.. http://www.eacdirectory.co.keand so are other registrars. Log in , manage your domain ( Change contacts info, name servers e.t.c ) kenic does help registrars to automate Regards Wycliffe On Wed, Mar 19, 2014 at 12:28 PM, David Njuguna <dnjuguna@gmail.com> wrote:

If anyone on the list is involved with drafting legislation or CCK rules, I implore you to create a requirement for .ke registrars to provide their clients a web interface to update their domain records.

The name servers have just been updated as requested by the owner and the matter is now settled.

P.S We did not have to write a letter on a letter head.

Kind regards, David Njuguna

On Wed, Mar 19, 2014 at 12:02 PM, Thuo Wilson <lixton@gmail.com> wrote:

...

On 19 March 2014 09:14, David Njuguna <dnjuguna@gmail.com> wrote:

...

@Margaret, I did exactly what you propose. Like I have done dozens of times before.

@Areba, it is not a one man show. It is KenyaWeb. Last time I was at their offices (11 years or so back) it a not a small operation. However they are not responding to my emails. I hope they do not require a letter on a letter to tell them that our company does not own the domain in question.

Kind regards, David.

Give us the domain name we query.

Kind Regards, Wilson./

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@Thuo, the request was for a change of name servers not DNS records. On Wed, Mar 19, 2014 at 12:56 PM, Thuo Wilson <lixton@gmail.com> wrote:

On 19 March 2014 12:28, David Njuguna <dnjuguna@gmail.com> wrote:

...

If anyone on the list is involved with drafting legislation or CCK rules, I implore you to create a requirement for .ke registrars to provide their clients a web interface to update their domain records.

The name servers have just been updated as requested by the owner and the matter is now settled.

P.S We did not have to write a letter on a letter head.

Kind regards, David Njuguna

Was it domain records or domain name-servers at the registrars entered during registration?

There is a difference. You won't be given the registrar portal unless you do it yourself at Kenic. Otherwise you will have to request the registrat everytime.:( You may have the domain records/zones portal though.

Kind Regards, Wilson./

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I think David's point is that the transfer of his client's domain has got nothing to do with him. If anything, they should be asking for a letter on a letterhead of his client. On Sat, Mar 15, 2014 at 12:55 PM, David Njuguna <dnjuguna@gmail.com> wrote:

If I were to write the letter, the contents of the letter would resemble something like this.

Please change the name servers from A to B on for domain X. We understand that we do not own the domain nor do we have any administrative privileges. However while we were having lunch yesterday with the owner of domain X, she authorised us to request changes to the domain since you have refused to act on her request.

Yours sincerely, David Njuguna, Web Developer, Gereji Limited

On Sat, Mar 15, 2014 at 11:13 AM, Pithon K. Kamau <pkamau@heartbitsolutions.com> wrote:

...

Okechukwu, You speak the truth... The truth will set David Njuguna Free , I didnt undestand where the problem is..... Type the letter , send it as they ask, save alot of backclash, na kazi iendelee :)

Kind Regards Pithon

On Sat, Mar 15, 2014 at 11:09 AM, Okechukwu <okechukwu@gmail.com> wrote:

...

So, please pray tell me, what is so hard in doing that? Or is it just a matter of pride? You will not even do the letter, so small girl in the front office will, and in the end everyone is happy

./Ok3ch

On Fri, Mar 14, 2014 at 5:16 PM, David Njuguna <dnjuguna@gmail.com> wrote:

...

In summary it seems the registrar will make changes to a domain as long as the person requesting the changes puts the request on a letter with an official letter head.

David.

On Fri, Mar 14, 2014 at 7:13 PM, David Njuguna <dnjuguna@gmail.com> wrote:

...

I get why a registrar would ask a domain owner to provide a letter on an official company letter head when requesting DNS changes. However this is not the case. The registrar is asking for a letter from us. We are not the domain owner. We are not the ones requesting name server changes. We just happen to host the servers the customer wants to use.

To put it into perspective, its like saying that Godaddy should send an official company letter on a letter head to Hostgator when client A wants to host a website on Godaddy using a domain registered with Hostgator.

And yes Adam, we use cloudflare. We have had excellent service from their servers so far and see no sense to maintain our name servers when we can get a great service for free.

On Thu, Mar 13, 2014 at 4:05 PM, Thuo Wilson <lixton@gmail.com> wrote:

...

On 13 March 2014 14:52, David Njuguna <dnjuguna@gmail.com> wrote: > > Yesterday one of our clients requested their .ke domain registrar to the change name servers for their domain to the servers we use. The registrar's response was that they can only do so if they received a letter on a letter head from our company. > > I simply do not feel like complying with this ludicrous request. What to do?

Just comply if you have it. This is OK to safeguard your/their company image.

Supposing your business partner decides after a breakup to transfer the name-servers somewhere else and you want them somewhere else over a call, Where will the registrant be if the battle went legal? He/she will be dragged to court for no reason if that route is taken.

What about if i did a whois and contact your registrant, requested the record transfer and redirect your www records to russia/romania/china phishing sites or with obscene site.

Its a one-time event. Don't fight, it will leave you with wounds.

Be safe.

Kind Regards, Wilson./

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-- Pithon K. Kamau Technical Director

Heartbit Computer Solutions Physical Address: Hazina Towers, 9th Floor,PSC Wing Mobile: 0723 588705, 0733 686562 Email: pkamau@heartbitsolutions.com Website: www.heartbitsolutions.com

Website Design, Domain Registration, Website Hosting, Corporate Email Solutions, Website Maintainance, Website Marketing, Logo Design and Branding,Computer Hardware and Maintainance, Network Design and Set Up........

"Love Your Neighbour as You Love Yourself"

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Whats annoying me about this thread is that the domain changes have nothing to do with us! @David - I would write nothing coz I don't have anything to lose whether the domain changes or not! This list is supposed to offer you technical help on issues, not whining on about writing letters! I GIVE UP! ./Ok3ch On Tue, Mar 18, 2014 at 6:32 AM, Oliver Ndegwa <olie.ndegwa@gmail.com>wrote:

Unfortunately, its the only way.. So comply

On Thu, Mar 13, 2014 at 2:52 PM, David Njuguna <dnjuguna@gmail.com> wrote:

...

Yesterday one of our clients requested their .ke domain registrar to the change name servers for their domain to the servers we use. The registrar's response was that they can only do so if they received a letter on a letter head from our company.

I simply do not feel like complying with this ludicrous request. What to do?

David.

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Ok3ch, please leave the thread alone or learn to be mature and respectful. No one is forcing you to respond and you are no authority on what is and what is not pertinent. As far as I can tell, you have not even understood what we are discussing. David. On Tue, Mar 18, 2014 at 9:55 AM, Thuo Wilson <lixton@gmail.com> wrote:

On 18 March 2014 09:47, Okechukwu <okechukwu@gmail.com> wrote:

...

Whats annoying me about this thread is that the domain changes have nothing to do with us!

@David - I would write nothing coz I don't have anything to lose whether the domain changes or not!

This list is supposed to offer you technical help on issues, not whining on about writing letters! I GIVE UP!

./Ok3ch

@David, it's your client to do the letter not you. Either you didn't understand the registrar request or the information was relayed to you wrongly by the client (third person story theorem).

Ask the "client" to do the letter unless again the "ownership" of the domain reflects your company ie as the owner.

Kind Regards, Wilson./

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Its simple really. Domain owners should be allowed to request for changes. Period. On Tue, Mar 18, 2014 at 11:03 AM, Okechukwu <okechukwu@gmail.com> wrote:

@David - I have more experience in DNS management than you'll ever imagine, and I have dealt with people like you who cannot follow simple instructions when asked to perform something which is in the interest of the domain owner. If I was in any way disrespectful, I am sorry, but if you ask me a question directly, be prepared for an answer whether you like the answer or not. I wish you well with your domain!

./Ok3ch

On Tue, Mar 18, 2014 at 8:55 AM, David Njuguna <dnjuguna@gmail.com> wrote:

...

Ok3ch, please leave the thread alone or learn to be mature and respectful. No one is forcing you to respond and you are no authority on what is and what is not pertinent. As far as I can tell, you have not even understood what we are discussing.

David.

On Tue, Mar 18, 2014 at 9:55 AM, Thuo Wilson <lixton@gmail.com> wrote:

...

On 18 March 2014 09:47, Okechukwu <okechukwu@gmail.com> wrote:

...

Whats annoying me about this thread is that the domain changes have nothing to do with us!

@David - I would write nothing coz I don't have anything to lose whether the domain changes or not!

This list is supposed to offer you technical help on issues, not whining on about writing letters! I GIVE UP!

./Ok3ch

@David, it's your client to do the letter not you. Either you didn't understand the registrar request or the information was relayed to you wrongly by the client (third person story theorem).

Ask the "client" to do the letter unless again the "ownership" of the domain reflects your company ie as the owner.

Kind Regards, Wilson./

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Hi David, This must have been a mis-communication. Please give the domain owner the name-servers and ask him/her to request the registrar to make the changes. In any case the letter should come from the domain owner and not the hosting company. kind regards, Margaret Mwenjera "May your days be filled with answered prayers." On Tue, Mar 18, 2014 at 11:15 AM, Adam Nelson <adam@varud.com> wrote:

David is right.

Nonetheless, being right isn't good enough and you'll have to do the paperwork now that the lilliputians have you tied down.

You could however name and shame the registrar (or did I miss you doing it already).

-- Kili - Cloud for Africa: kili.io Musings: twitter.com/varud <https://twitter.com/varud> More Musings: varud.com About Adam: www.linkedin.com/in/adamcnelson

On Tue, Mar 18, 2014 at 11:10 AM, David Njuguna <dnjuguna@gmail.com>wrote:

...

Its simple really. Domain owners should be allowed to request for changes. Period.

On Tue, Mar 18, 2014 at 11:03 AM, Okechukwu <okechukwu@gmail.com> wrote:

...

@David - I have more experience in DNS management than you'll ever imagine, and I have dealt with people like you who cannot follow simple instructions when asked to perform something which is in the interest of the domain owner. If I was in any way disrespectful, I am sorry, but if you ask me a question directly, be prepared for an answer whether you like the answer or not. I wish you well with your domain!

./Ok3ch

On Tue, Mar 18, 2014 at 8:55 AM, David Njuguna <dnjuguna@gmail.com>wrote:

...

Ok3ch, please leave the thread alone or learn to be mature and respectful. No one is forcing you to respond and you are no authority on what is and what is not pertinent. As far as I can tell, you have not even understood what we are discussing.

David.

On Tue, Mar 18, 2014 at 9:55 AM, Thuo Wilson <lixton@gmail.com> wrote:

...

On 18 March 2014 09:47, Okechukwu <okechukwu@gmail.com> wrote:

...

Whats annoying me about this thread is that the domain changes have nothing to do with us!

@David - I would write nothing coz I don't have anything to lose whether the domain changes or not!

This list is supposed to offer you technical help on issues, not whining on about writing letters! I GIVE UP!

./Ok3ch

@David, it's your client to do the letter not you. Either you didn't understand the registrar request or the information was relayed to you wrongly by the client (third person story theorem).

Ask the "client" to do the letter unless again the "ownership" of the domain reflects your company ie as the owner.

Kind Regards, Wilson./

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