When you register a domain, the first thing to do is get it off the registrar's name servers.  There simply has never been, and probably never will be, a registrar who is also a best of breed DNS service.

The best free one these days is Cloudflare.

Amazon Route53 is also good and of course there's Dynect and UltraDNS for enterprises (but they're expensive)



--
Kili - Cloud for Africa: kili.io
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On Thu, Mar 13, 2014 at 2:52 PM, David Njuguna <dnjuguna@gmail.com> wrote:
Yesterday one of our clients requested their .ke domain registrar to the change name servers for their domain to the servers we use. The registrar's response was that they can only do so if they received a letter on a letter head from our company.

I simply do not feel like complying with this ludicrous request. What to do?

David.

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