I should clarify my earlier email.  The registrar will always maintain the authoritative nameserver records.  The thing is to have those nameservers somewhere good in the first place so you don't have to change them regularly.

This is where allowing top-tier registrars to resell .ke would be very helpful:

http://www.gandibar.net/post/2013/10/10/Gandi-rolls-out-2-factor-authentication
http://community.namecheap.com/blog/2013/10/08/two-factor-authentication/

Gandi and Namecheap both support 2-factor authentication and the ability to change name records via the web.  This is way more efficient than letters on letterhead.

-Adam

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Kili - Cloud for Africa: kili.io
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On Thu, Mar 13, 2014 at 3:17 PM, Jimmy Thuo <jimmy.thuo@gmail.com> wrote:
To me the requirement to have the request formalised on a letter head is inorder. That would ensure that any domain change requests are authorised and indeed not done maliciously. 


On Thu, Mar 13, 2014 at 2:59 PM, Kivuva <Kivuva@transworldafrica.com> wrote:
David,

Although the registrar should not cast their policies on stone, it's usually tricky when "strangers" call requesting for DNS control, e.t.c. Remember social engineering?

______________________
Mwendwa Kivuva, Nairobi, Kenya.
twitter.com/lordmwesh
.co.ke CRAZY OFFER @ Ksh1000+VAT,
.me.ke CRAZY OFFER @Ksh250+VAT, while stocks last 


On 13 March 2014 04:55, Adam Nelson <adam@varud.com> wrote:
When you register a domain, the first thing to do is get it off the registrar's name servers.  There simply has never been, and probably never will be, a registrar who is also a best of breed DNS service.

The best free one these days is Cloudflare.

Amazon Route53 is also good and of course there's Dynect and UltraDNS for enterprises (but they're expensive)



--
Kili - Cloud for Africa: kili.io
More Musings: varud.com


On Thu, Mar 13, 2014 at 2:52 PM, David Njuguna <dnjuguna@gmail.com> wrote:
Yesterday one of our clients requested their .ke domain registrar to the change name servers for their domain to the servers we use. The registrar's response was that they can only do so if they received a letter on a letter head from our company.

I simply do not feel like complying with this ludicrous request. What to do?

David.

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