David,

I will talk to yo from a registrar/host point of view. A domain is the property of the registrant aka client. If a client contracts someone else to register the domain on their behalf and that middle person uses their name, the client has no ground to say they own the domain unless they produce proof beyond reasonable doubt to prove otherwise. That said, it is not the mandate of a host or registrar to request a fellow registrar/host to give them a letter on a company letterhead to have DNS changed or even obtain an EPP code for a domain, to me that is just being petty for fear of losing a client.

Since the domain has an admin detail on it as well as  registrant details, let that person listed as admin or registrant follow up and demand what should be done on their domain. Putting yourself (David) in such a position is not really worth it. 

If you engage the said person with no success I suggest you loop Kenic in the conversation who will help you sort out the matter. Call Kenic and talk to a gentleman called Toilem. 


On Thu, Mar 13, 2014 at 3:17 PM, Jimmy Thuo <jimmy.thuo@gmail.com> wrote:
To me the requirement to have the request formalised on a letter head is inorder. That would ensure that any domain change requests are authorised and indeed not done maliciously. 


On Thu, Mar 13, 2014 at 2:59 PM, Kivuva <Kivuva@transworldafrica.com> wrote:
David,

Although the registrar should not cast their policies on stone, it's usually tricky when "strangers" call requesting for DNS control, e.t.c. Remember social engineering?

______________________
Mwendwa Kivuva, Nairobi, Kenya.
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On 13 March 2014 04:55, Adam Nelson <adam@varud.com> wrote:
When you register a domain, the first thing to do is get it off the registrar's name servers.  There simply has never been, and probably never will be, a registrar who is also a best of breed DNS service.

The best free one these days is Cloudflare.

Amazon Route53 is also good and of course there's Dynect and UltraDNS for enterprises (but they're expensive)



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On Thu, Mar 13, 2014 at 2:52 PM, David Njuguna <dnjuguna@gmail.com> wrote:
Yesterday one of our clients requested their .ke domain registrar to the change name servers for their domain to the servers we use. The registrar's response was that they can only do so if they received a letter on a letter head from our company.

I simply do not feel like complying with this ludicrous request. What to do?

David.

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