Same on their for their zuku biz packages offered on their metro fiber . Ever since they started tripple play, my internet experience has been bad. I gave up on calling their support. On Nov 20, 2012 6:57 AM, <nmuttai@gmail.com> wrote:

Same here! I have a Turbo8 package. Called Zuku support only for the guy to give me a lecture on how contention ratios work, of course after the mandatory and pointless "reboot your modem"....bottom line? I should not expect anything more than 50Kbps Rx...note its note even KBps! On a Turbo8? Really? Kwani what is the contention here?

I gave up at that point.

Sent from my BlackBerry®

-----Original Message----- From: Watchman <skunkingrahim@gmail.com> Sender: skunkworks-bounces@lists.my.co.ke Date: Mon, 19 Nov 2012 22:35:50 To: Skunkworks Forum<skunkworks@lists.my.co.ke> Reply-To: Skunkworks Mailing List <skunkworks@lists.my.co.ke> Subject: [Skunkworks] Zuku Internet

_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

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1. You will never get anywhere with Zuku support. 2. You will never get the actual speeds Zuku advertise. 3. If you push them, they will actually send you anonymous insulting emails (this happened to me). On Tue, Nov 20, 2012 at 8:53 AM, Sham Kanji <shamhad@kanji.ca> wrote:

Same problem here, on orange at moment and still paying. In getting to 11 days without reliable service,

What good is it to gain the world but loose your soul? Applies here?

What happens as they add more subscribers, we get shared down to table scraps.

Sham

Sent from my iPhone

On 2012-11-20, at 7:52 AM, Job Muriuki <muriukin@gmail.com> wrote:

Same on their for their zuku biz packages offered on their metro fiber . Ever since they started tripple play, my internet experience has been bad. I gave up on calling their support. On Nov 20, 2012 6:57 AM, <nmuttai@gmail.com> wrote:

...

Same here! I have a Turbo8 package. Called Zuku support only for the guy to give me a lecture on how contention ratios work, of course after the mandatory and pointless "reboot your modem"....bottom line? I should not expect anything more than 50Kbps Rx...note its note even KBps! On a Turbo8? Really? Kwani what is the contention here?

I gave up at that point.

Sent from my BlackBerry®

-----Original Message----- From: Watchman <skunkingrahim@gmail.com> Sender: skunkworks-bounces@lists.my.co.ke Date: Mon, 19 Nov 2012 22:35:50 To: Skunkworks Forum<skunkworks@lists.my.co.ke> Reply-To: Skunkworks Mailing List <skunkworks@lists.my.co.ke> Subject: [Skunkworks] Zuku Internet

_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke

_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke

_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke

-- Regards Brian Ngure

I personally believe that NOT ALL USERS will ever have the same experience. This is NOT paradise (or hell, if you prefer!) where parameters are statically uniform. You can transpose this across all service providers, and not just ISPs - I mean any service provider - whatever the service. When it comes to ISPs, it can be said that Zuku has assumed notorious proportions of customer neglect. Again, there are happy customers, don't forget! So what is the solution? There is only so much that you can do in pursuit of quality service and running away is not one of them because it does not solve the problem. If the fine print says you get X, then by all means you should get X unless the fine print also had exceptions. If the support guys don't treat you well, you can always escalate the matter to the Client Relations Manager. If the CRM is not able to help solve your problem then, my bro/sis, it's time to either contend with poor service or opt for another better and more expensive option or an inferior one (in terms of your expected speeds) that matches your budget. If you're over-zealous, you may as well report the provider to the regulator. I believe CCK has a unit that can take this up with the provider. PS: It's sad that you all can gang up behind your keyboards/monitors to air your complaints, but cannot physically come together and call a meeting with Zuku's CRM, which is what you guys should be doing in the light of your tribulations! Nkt! ;-) On Tue, Nov 20, 2012 at 9:48 AM, Tusker 21 <tusker212@gmail.com> wrote:

I don't know of their experience yet. I'm wondering though if there is any preferred internet service provider that members agree on their service because IMHO i think some people may take up on a service <eg zuku> thinking that they will have it all good and sooner or later they join in the complaining band wagon.

R T21

On Tue, Nov 20, 2012 at 9:40 AM, Brian Ngure <brian@pixie.co.ke> wrote:

...

1. You will never get anywhere with Zuku support. 2. You will never get the actual speeds Zuku advertise. 3. If you push them, they will actually send you anonymous insulting emails (this happened to me).

On Tue, Nov 20, 2012 at 8:53 AM, Sham Kanji <shamhad@kanji.ca> wrote:

...

Same problem here, on orange at moment and still paying. In getting to 11 days without reliable service,

What good is it to gain the world but loose your soul? Applies here?

What happens as they add more subscribers, we get shared down to table scraps.

Sham

Sent from my iPhone

On 2012-11-20, at 7:52 AM, Job Muriuki <muriukin@gmail.com> wrote:

Same on their for their zuku biz packages offered on their metro fiber . Ever since they started tripple play, my internet experience has been bad. I gave up on calling their support. On Nov 20, 2012 6:57 AM, <nmuttai@gmail.com> wrote:

...

Same here! I have a Turbo8 package. Called Zuku support only for the guy to give me a lecture on how contention ratios work, of course after the mandatory and pointless "reboot your modem"....bottom line? I should not expect anything more than 50Kbps Rx...note its note even KBps! On a Turbo8? Really? Kwani what is the contention here?

I gave up at that point.

Sent from my BlackBerry®

-----Original Message----- From: Watchman <skunkingrahim@gmail.com> Sender: skunkworks-bounces@lists.my.co.ke Date: Mon, 19 Nov 2012 22:35:50 To: Skunkworks Forum<skunkworks@lists.my.co.ke> Reply-To: Skunkworks Mailing List <skunkworks@lists.my.co.ke> Subject: [Skunkworks] Zuku Internet

_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke

_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke

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Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke

-- Regards

Brian Ngure

_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke

_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke

-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler.

Share the e-mail, or was it confidential? Especially you should share the full headers so we can see it's origins. I am asking for that because it would help others know what to expect. On Tue, Nov 20, 2012 at 10:40 AM, Brian Ngure <brian@pixie.co.ke> wrote:

@Wash I did actually have a face to face meeting with Zuku's head of customer service. He promised a lot and delivered pretty much nothing. And, incidentally, it was not too long after that meeting the insulting email came.

On Tue, Nov 20, 2012 at 10:06 AM, Odhiambo Washington <odhiambo@gmail.com>wrote:

...

I personally believe that NOT ALL USERS will ever have the same experience. This is NOT paradise (or hell, if you prefer!) where parameters are statically uniform. You can transpose this across all service providers, and not just ISPs - I mean any service provider - whatever the service. When it comes to ISPs, it can be said that Zuku has assumed notorious proportions of customer neglect. Again, there are happy customers, don't forget! So what is the solution? There is only so much that you can do in pursuit of quality service and running away is not one of them because it does not solve the problem. If the fine print says you get X, then by all means you should get X unless the fine print also had exceptions. If the support guys don't treat you well, you can always escalate the matter to the Client Relations Manager. If the CRM is not able to help solve your problem then, my bro/sis, it's time to either contend with poor service or opt for another better and more expensive option or an inferior one (in terms of your expected speeds) that matches your budget.

If you're over-zealous, you may as well report the provider to the regulator. I believe CCK has a unit that can take this up with the provider.

PS: It's sad that you all can gang up behind your keyboards/monitors to air your complaints, but cannot physically come together and call a meeting with Zuku's CRM, which is what you guys should be doing in the light of your tribulations! Nkt! ;-)

On Tue, Nov 20, 2012 at 9:48 AM, Tusker 21 <tusker212@gmail.com> wrote:

...

I don't know of their experience yet. I'm wondering though if there is any preferred internet service provider that members agree on their service because IMHO i think some people may take up on a service <eg zuku> thinking that they will have it all good and sooner or later they join in the complaining band wagon.

R T21

On Tue, Nov 20, 2012 at 9:40 AM, Brian Ngure <brian@pixie.co.ke> wrote:

...

1. You will never get anywhere with Zuku support. 2. You will never get the actual speeds Zuku advertise. 3. If you push them, they will actually send you anonymous insulting emails (this happened to me).

On Tue, Nov 20, 2012 at 8:53 AM, Sham Kanji <shamhad@kanji.ca> wrote:

...

Same problem here, on orange at moment and still paying. In getting to 11 days without reliable service,

What good is it to gain the world but loose your soul? Applies here?

What happens as they add more subscribers, we get shared down to table scraps.

Sham

Sent from my iPhone

On 2012-11-20, at 7:52 AM, Job Muriuki <muriukin@gmail.com> wrote:

Same on their for their zuku biz packages offered on their metro fiber . Ever since they started tripple play, my internet experience has been bad. I gave up on calling their support. On Nov 20, 2012 6:57 AM, <nmuttai@gmail.com> wrote:

...

Same here! I have a Turbo8 package. Called Zuku support only for the guy to give me a lecture on how contention ratios work, of course after the mandatory and pointless "reboot your modem"....bottom line? I should not expect anything more than 50Kbps Rx...note its note even KBps! On a Turbo8? Really? Kwani what is the contention here?

I gave up at that point.

Sent from my BlackBerry®

-----Original Message----- From: Watchman <skunkingrahim@gmail.com> Sender: skunkworks-bounces@lists.my.co.ke Date: Mon, 19 Nov 2012 22:35:50 To: Skunkworks Forum<skunkworks@lists.my.co.ke> Reply-To: Skunkworks Mailing List <skunkworks@lists.my.co.ke> Subject: [Skunkworks] Zuku Internet

_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke

_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke

_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke

-- Regards

Brian Ngure

_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke

_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke

-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler.

_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke

-- Regards

Brian Ngure

_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke

-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler.

Am a happy zuku customer. *Audaces Fortuna Iuvat* On 20 November 2012 10:13, Sham Kanji <shamhad@kanji.ca> wrote:

I couldn’t agree more, venting is a part of the process but as ive stated before, change comes. And only when there are enough people who want or voice that change. Consider this a part of that process. In time, and this is not directed to zuku, competition breads excellence, at this stage in our development, a few companies have become complaisant and monopolistic, its only a matter of time.****

** **

As far happy customers, its like a relationship, you can only attest to the solidness of your relationship when things are bad, not when they are good. When things are great, it doesn’t count.****

** **

Ive been in business for 20+ years and if I cant stand behind a product I will stand behind the customer, if I can stand behind the product, the customer will stand behind me. Its always been that way and shall continue to be. For me personally, it’s the principle of the thing, you simply don’t take someone’s money under false pretenses and by this I mean, charge them for services not provided.****

** **

The quality of service is a hit or miss, some companies are great, some not so great when it comes to customer service. Globally and in general no ISP can guarantee 100% connectivity, there are too many factors. However, consumers can understand and tolerate problems when they know and feel certain that the provider is addressing the issue. When a company is plagued with constant and regular issues and is not willing to be fair, it says something very clear about the companies view of its own customers.** **

** **

Time will tell my friend, and time has a way of dealing with things.****

** **

I had a thought yesterday, im wondering if the big guys at zuku watch their own channels, assuming they have no internet issues, surely they can see that the tv lineup is full of repeats. Especially the zuku channels. Same movies from last year and they play every month. The English channels show repeats weekly, so what you saw last month and twelve months ago is going to show again this week and maybe twice. Just wondering if its just my attention span, perhaps im meant to forget.****

** **

Sham ****

** **

*From:* skunkworks-bounces@lists.my.co.ke [mailto: skunkworks-bounces@lists.my.co.ke] *On Behalf Of *Odhiambo Washington *Sent:* November-20-12 10:06 AM *To:* Skunkworks Mailing List *Subject:* Re: [Skunkworks] Zuku Internet****

** **

I personally believe that NOT ALL USERS will ever have the same experience. This is NOT paradise (or hell, if you prefer!) where parameters are statically uniform. You can transpose this across all service providers, and not just ISPs - I mean any service provider - whatever the service. When it comes to ISPs, it can be said that Zuku has assumed notorious proportions of customer neglect. Again, there are happy customers, don't forget! So what is the solution? There is only so much that you can do in pursuit of quality service and running away is not one of them because it does not solve the problem. If the fine print says you get X, then by all means you should get X unless the fine print also had exceptions. If the support guys don't treat you well, you can always escalate the matter to the Client Relations Manager. If the CRM is not able to help solve your problem then, my bro/sis, it's time to either contend with poor service or opt for another better and more expensive option or an inferior one (in terms of your expected speeds) that matches your budget.

If you're over-zealous, you may as well report the provider to the regulator. I believe CCK has a unit that can take this up with the provider.

PS: It's sad that you all can gang up behind your keyboards/monitors to air your complaints, but cannot physically come together and call a meeting with Zuku's CRM, which is what you guys should be doing in the light of your tribulations! Nkt! ;-)

****

On Tue, Nov 20, 2012 at 9:48 AM, Tusker 21 <tusker212@gmail.com> wrote:*** *

I don't know of their experience yet. I'm wondering though if there is any preferred internet service provider that members agree on their service because IMHO i think some people may take up on a service <eg zuku> thinking that they will have it all good and sooner or later they join in the complaining band wagon.****

** **

R****

T21****

** **

** **

** **

On Tue, Nov 20, 2012 at 9:40 AM, Brian Ngure <brian@pixie.co.ke> wrote:*** *

1. You will never get anywhere with Zuku support.****

2. You will never get the actual speeds Zuku advertise.****

3. If you push them, they will actually send you anonymous insulting emails (this happened to me).****

** **

** **

On Tue, Nov 20, 2012 at 8:53 AM, Sham Kanji <shamhad@kanji.ca> wrote:****

Same problem here, on orange at moment and still paying. In getting to 11 days without reliable service,****

** **

What good is it to gain the world but loose your soul? Applies here?****

** **

What happens as they add more subscribers, we get shared down to table scraps.****

** **

Sham****

Sent from my iPhone****

On 2012-11-20, at 7:52 AM, Job Muriuki <muriukin@gmail.com> wrote:****

Same on their for their zuku biz packages offered on their metro fiber . Ever since they started tripple play, my internet experience has been bad. I gave up on calling their support. ****

On Nov 20, 2012 6:57 AM, <nmuttai@gmail.com> wrote:****

Same here! I have a Turbo8 package. Called Zuku support only for the guy to give me a lecture on how contention ratios work, of course after the mandatory and pointless "reboot your modem"....bottom line? I should not expect anything more than 50Kbps Rx...note its note even KBps! On a Turbo8? Really? Kwani what is the contention here?

I gave up at that point.

Sent from my BlackBerry®

-----Original Message----- From: Watchman <skunkingrahim@gmail.com> Sender: skunkworks-bounces@lists.my.co.ke Date: Mon, 19 Nov 2012 22:35:50 To: Skunkworks Forum<skunkworks@lists.my.co.ke> Reply-To: Skunkworks Mailing List <skunkworks@lists.my.co.ke> Subject: [Skunkworks] Zuku Internet

_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke****

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Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke****

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Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke****

****

-- ****

Regards****

** **

Brian Ngure****

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Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke****

** **

_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke****

-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler.****

_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke

We've been collecting rants and raves of various service providers from Facebook and Twitter with the aim of letting all to see who are the good ones and who have many areas of improvement. The aim is to turn the flood of comments into something easier to digest and react to. Some Zuku comments are here - http://www.website.co.ke/directory/computers-mobile-internet/606-zuku On 20 November 2012 12:08, TheBigBoss <thebigboss@peperuka.com> wrote:

Well I am an happy (lucky) customer too !! So far so good !! Can watch YouTube HD without buffering and that's all I want :)

On 20 November 2012 11:31, Kebaya Mwamba <humphreykebaya@gmail.com> wrote:

...

Am a happy zuku customer.

*Audaces Fortuna Iuvat*

On 20 November 2012 10:13, Sham Kanji <shamhad@kanji.ca> wrote:

...

I couldn’t agree more, venting is a part of the process but as ive stated before, change comes. And only when there are enough people who want or voice that change. Consider this a part of that process. In time, and this is not directed to zuku, competition breads excellence, at this stage in our development, a few companies have become complaisant and monopolistic, its only a matter of time.****

** **

As far happy customers, its like a relationship, you can only attest to the solidness of your relationship when things are bad, not when they are good. When things are great, it doesn’t count.****

** **

Ive been in business for 20+ years and if I cant stand behind a product I will stand behind the customer, if I can stand behind the product, the customer will stand behind me. Its always been that way and shall continue to be. For me personally, it’s the principle of the thing, you simply don’t take someone’s money under false pretenses and by this I mean, charge them for services not provided.****

** **

The quality of service is a hit or miss, some companies are great, some not so great when it comes to customer service. Globally and in general no ISP can guarantee 100% connectivity, there are too many factors. However, consumers can understand and tolerate problems when they know and feel certain that the provider is addressing the issue. When a company is plagued with constant and regular issues and is not willing to be fair, it says something very clear about the companies view of its own customers. ****

** **

Time will tell my friend, and time has a way of dealing with things.****

** **

I had a thought yesterday, im wondering if the big guys at zuku watch their own channels, assuming they have no internet issues, surely they can see that the tv lineup is full of repeats. Especially the zuku channels. Same movies from last year and they play every month. The English channels show repeats weekly, so what you saw last month and twelve months ago is going to show again this week and maybe twice. Just wondering if its just my attention span, perhaps im meant to forget.****

** **

Sham ****

** **

*From:* skunkworks-bounces@lists.my.co.ke [mailto: skunkworks-bounces@lists.my.co.ke] *On Behalf Of *Odhiambo Washington *Sent:* November-20-12 10:06 AM *To:* Skunkworks Mailing List *Subject:* Re: [Skunkworks] Zuku Internet****

** **

I personally believe that NOT ALL USERS will ever have the same experience. This is NOT paradise (or hell, if you prefer!) where parameters are statically uniform. You can transpose this across all service providers, and not just ISPs - I mean any service provider - whatever the service. When it comes to ISPs, it can be said that Zuku has assumed notorious proportions of customer neglect. Again, there are happy customers, don't forget! So what is the solution? There is only so much that you can do in pursuit of quality service and running away is not one of them because it does not solve the problem. If the fine print says you get X, then by all means you should get X unless the fine print also had exceptions. If the support guys don't treat you well, you can always escalate the matter to the Client Relations Manager. If the CRM is not able to help solve your problem then, my bro/sis, it's time to either contend with poor service or opt for another better and more expensive option or an inferior one (in terms of your expected speeds) that matches your budget.

If you're over-zealous, you may as well report the provider to the regulator. I believe CCK has a unit that can take this up with the provider.

PS: It's sad that you all can gang up behind your keyboards/monitors to air your complaints, but cannot physically come together and call a meeting with Zuku's CRM, which is what you guys should be doing in the light of your tribulations! Nkt! ;-)

****

On Tue, Nov 20, 2012 at 9:48 AM, Tusker 21 <tusker212@gmail.com> wrote:* ***

I don't know of their experience yet. I'm wondering though if there is any preferred internet service provider that members agree on their service because IMHO i think some people may take up on a service <eg zuku> thinking that they will have it all good and sooner or later they join in the complaining band wagon.****

** **

R****

T21****

** **

** **

** **

On Tue, Nov 20, 2012 at 9:40 AM, Brian Ngure <brian@pixie.co.ke> wrote:* ***

1. You will never get anywhere with Zuku support.****

2. You will never get the actual speeds Zuku advertise.****

3. If you push them, they will actually send you anonymous insulting emails (this happened to me).****

** **

** **

On Tue, Nov 20, 2012 at 8:53 AM, Sham Kanji <shamhad@kanji.ca> wrote:*** *

Same problem here, on orange at moment and still paying. In getting to 11 days without reliable service,****

** **

What good is it to gain the world but loose your soul? Applies here?****

** **

What happens as they add more subscribers, we get shared down to table scraps.****

** **

Sham****

Sent from my iPhone****

On 2012-11-20, at 7:52 AM, Job Muriuki <muriukin@gmail.com> wrote:****

Same on their for their zuku biz packages offered on their metro fiber . Ever since they started tripple play, my internet experience has been bad. I gave up on calling their support. ****

On Nov 20, 2012 6:57 AM, <nmuttai@gmail.com> wrote:****

Same here! I have a Turbo8 package. Called Zuku support only for the guy to give me a lecture on how contention ratios work, of course after the mandatory and pointless "reboot your modem"....bottom line? I should not expect anything more than 50Kbps Rx...note its note even KBps! On a Turbo8? Really? Kwani what is the contention here?

I gave up at that point.

Sent from my BlackBerry®

-----Original Message----- From: Watchman <skunkingrahim@gmail.com> Sender: skunkworks-bounces@lists.my.co.ke Date: Mon, 19 Nov 2012 22:35:50 To: Skunkworks Forum<skunkworks@lists.my.co.ke> Reply-To: Skunkworks Mailing List <skunkworks@lists.my.co.ke> Subject: [Skunkworks] Zuku Internet

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****

-- ****

Regards****

** **

Brian Ngure****

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-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler.****

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-- Gichingiri Kuria _________________________________________ www.website.co.ke / www.sokoletu.co.ke

Sir, You seem to have more problems. I will advise that you seat with Zuku support and account Manager to help you understand the product you bought and the limitations. In case you feel you are still being short changed, you better get an option. I am certain Zuku will sort you out and don't assume that your problem is a communion problem - it is just yours as there are several happy customers on the same product. But most important, understanding your product and communicating to reporting to the right person at the right time will either help you have your issues resolved and/or help you make informed decision. Were ________________________________ From: Brian Ngure <brian@pixie.co.ke> To: Skunkworks Mailing List <skunkworks@lists.my.co.ke> Sent: Tuesday, November 20, 2012 9:40 AM Subject: Re: [Skunkworks] Zuku Internet 1. You will never get anywhere with Zuku support. 2. You will never get the actual speeds Zuku advertise. 3. If you push them, they will actually send you anonymous insulting emails (this happened to me). On Tue, Nov 20, 2012 at 8:53 AM, Sham Kanji <shamhad@kanji.ca> wrote: Same problem here, on orange at moment and still paying. In getting to 11 days without reliable service,

What good is it to gain the world but loose your soul? Applies here?

What happens as they add more subscribers, we get shared down to table scraps.

Sham

Sent from my iPhone

On 2012-11-20, at 7:52 AM, Job Muriuki <muriukin@gmail.com> wrote:

Same on their for their zuku biz packages offered on their metro fiber . Ever since they started tripple play, my internet experience has been bad. I gave up on calling their support.

...

On Nov 20, 2012 6:57 AM, <nmuttai@gmail.com> wrote:

Same here!

...

I have a Turbo8 package. Called Zuku support only for the guy to give me a lecture on how contention ratios work, of course after the mandatory and pointless "reboot your modem"....bottom line? I should not expect anything more than 50Kbps Rx...note its note even KBps! On a Turbo8? Really? Kwani what is the contention here?

I gave up at that point.

Sent from my BlackBerry®

-----Original Message----- From: Watchman <skunkingrahim@gmail.com> Sender: skunkworks-bounces@lists.my.co.ke Date: Mon, 19 Nov 2012 22:35:50 To: Skunkworks Forum<skunkworks@lists.my.co.ke> Reply-To: Skunkworks Mailing List <skunkworks@lists.my.co.ke> Subject: [Skunkworks] Zuku Internet

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---

...

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---

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-- Regards Brian Ngure _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke

Agreed. Our complains must have or must be expressed in words and in forums seen to be respectful to the service provider. Expressing displeasure at such places in not respectful to the service providers hence I agree on the need to talk to customer service. ________________________________ From: Sham Kanji <shamhad@kanji.ca> To: 'richard were' <richard.were@yahoo.com>; 'Skunkworks Mailing List' <skunkworks@lists.my.co.ke> Sent: Tuesday, November 20, 2012 3:07 PM Subject: RE: [Skunkworks] Zuku Internet HI All,   Let’s agree that there is a problem and the first proper action is to take it to customer service. And this is the key, customer service is about service to the customer. It’s either lip-service or service. Draw your conclusions.   In fairness, I just got a valid confirmation by email that there is a problem in my area as several subscribers have complained about the same. So after 12 days of no internet, at least some complaints have caught someone’s attention. Let’s see what happens.   Sham   From:skunkworks-bounces@lists.my.co.ke [mailto:skunkworks-bounces@lists.my.co.ke] On Behalf Of richard were Sent: November-20-12 1:48 PM To: Skunkworks Mailing List Subject: Re: [Skunkworks] Zuku Internet   Sir,   You seem to have more problems.   I will advise that you seat with Zuku support and account Manager to help you understand the product you bought and the limitations.   In case you feel you are still being short changed, you better get an option.   I am certain Zuku will sort you out and don't assume that your problem is a communion problem - it is just yours as there are several happy customers on the same product.   But most important, understanding your product and communicating to reporting to the right person at the right time will either help you have your issues resolved and/or help you make informed decision.   Were     ________________________________ From:Brian Ngure <brian@pixie.co.ke> To: Skunkworks Mailing List <skunkworks@lists.my.co.ke> Sent: Tuesday, November 20, 2012 9:40 AM Subject: Re: [Skunkworks] Zuku Internet   1. You will never get anywhere with Zuku support. 2. You will never get the actual speeds Zuku advertise. 3. If you push them, they will actually send you anonymous insulting emails (this happened to me).     On Tue, Nov 20, 2012 at 8:53 AM, Sham Kanji <shamhad@kanji.ca> wrote: Same problem here, on orange at moment and still paying. In getting to 11 days without reliable service,   What good is it to gain the world but loose your soul? Applies here?   What happens as they add more subscribers, we get shared down to table scraps.   Sham Sent from my iPhone On 2012-11-20, at 7:52 AM, Job Muriuki <muriukin@gmail.com> wrote: Same on their for their zuku biz packages offered on their metro fiber . Ever since they started tripple play, my internet experience has been bad. I gave up on calling their support.

On Nov 20, 2012 6:57 AM, <nmuttai@gmail.com> wrote: Same here! I have a Turbo8 package. Called Zuku support only for the guy to give me a lecture on how contention ratios work, of course after the mandatory and pointless "reboot your modem"....bottom line? I should not expect anything more than 50Kbps Rx...note its note even KBps! On a Turbo8? Really? Kwani what is the contention here?

I gave up at that point.

Sent from my BlackBerry®

-----Original Message----- From: Watchman <skunkingrahim@gmail.com> Sender: skunkworks-bounces@lists.my.co.ke Date: Mon, 19 Nov 2012 22:35:50 To: Skunkworks Forum<skunkworks@lists.my.co.ke> Reply-To: Skunkworks Mailing List <skunkworks@lists.my.co.ke> Subject: [Skunkworks] Zuku Internet

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On Tue, Nov 20, 2012 at 3:32 PM, richard were <richard.were@yahoo.com> wrote: [....]

Our complains must have or must be expressed in words and in forums seen to be respectful to the service provider.

Expressing displeasure at such places in not respectful to the service providers hence I agree on the need to talk to customer service.

I can't believe I'm reading this. Respect my foot! Most of the complaints you read here are posted after one has tried all channels, pulled out their hair, kicked the cat etc...in frustration. It's a name and shame kind of thing - as a last resort one hopes some skunk who works at $provider will feel embarrassed enough to actually do something about their rant. Regards, Steve

@Rahim, it is your right to rant - if you don't, how will those who have not tested the waters of the service provider make decisions. @Richard, respect is earned, and when am paying for a service, I can use whichever tone I want. The fact that their is ranting means that we want the service provider to change and give value for money, otherwise we would have taken other services even if they are more expensive. I choose not to talk about Zuku coz my relationship with them is on the estranged level - this good wife Zuku has turned to be one of them bad ones, so am soon filing for a divorce. ./Ok3ch On Wed, Nov 21, 2012 at 8:52 AM, Watchman <skunkingrahim@gmail.com> wrote:

@Richard Were,

Kindly review my initial mail. I even addressed it to Riyaz, I know he's on the list, he is one of the founding Skunks. I have not written to you in the past and will stress that I believe in my hiatus there has been a growth in the forum, I know there's more members and you are probably one of them. I do not post unless it is important or am working late and want company / help from fellow skunks.

I have had similar issues dealt with *on - list *with the likes of Larry Madowo on this very list. And the diplomacy you speak of went out the window when the customer care rep I spoke with gave me a story about shared contention. If they were keen on responding, and they have in the past, I would have had a response from them by now. Not everyone else feeling the pinch or not for that matter.

In any case, this is an open forum. We speak our views and keep it free :D

How's your morning @Richard?

Good Morning Skunkville.

*W #thewatchmanspoke

*

On Tue, Nov 20, 2012 at 2:32 PM, Steve Muchai <smuchai@gmail.com> wrote:

...

On Tue, Nov 20, 2012 at 3:32 PM, richard were <richard.were@yahoo.com> wrote: [....]

...

Our complains must have or must be expressed in words and in forums seen to be respectful to the service provider.

Expressing displeasure at such places in not respectful to the service providers hence I agree on the need to talk to customer service.

I can't believe I'm reading this. Respect my foot!

Most of the complaints you read here are posted after one has tried all channels, pulled out their hair, kicked the cat etc...in frustration. It's a name and shame kind of thing - as a last resort one hopes some skunk who works at $provider will feel embarrassed enough to actually do something about their rant.

Regards, Steve _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

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-- get to know more about me. *http://about.me/rahiminkara * this list is being *watched.*

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Have you ever sat down in a restaurant to order a meal (hamburger and very special chips and a drink) and what you get is just the burger and no chips. What would you do if the bill comes and still charges you for chips, just because you ordered it? You would complain and if they insist you pay the full amount, you would rant about it and feel like you were sidelined. Well that's exactly the same here. I would like to add that the only thing anyone here can do is rant and not take sides. Its not if but when you will have to deal with customer service. And hopefully you have the best experience and discredit loyal zuku customers who now have a legitimate complaints. Sham From: skunkworks-bounces@lists.my.co.ke [mailto:skunkworks-bounces@lists.my.co.ke] On Behalf Of amanya Sent: November-21-12 1:45 PM To: Skunkworks Mailing List Subject: Re: [Skunkworks] Zuku Internet this talk of service providers rights is an odd one. what they have are duties/responsibilities to provide a service. consumers on the other hand, have rights to service that's been promised them On Nov 21, 2012 9:46 AM, "Okechukwu" <okechukwu@gmail.com> wrote: @Rahim, it is your right to rant - if you don't, how will those who have not tested the waters of the service provider make decisions. @Richard, respect is earned, and when am paying for a service, I can use whichever tone I want. The fact that their is ranting means that we want the service provider to change and give value for money, otherwise we would have taken other services even if they are more expensive. I choose not to talk about Zuku coz my relationship with them is on the estranged level - this good wife Zuku has turned to be one of them bad ones, so am soon filing for a divorce. ./Ok3ch On Wed, Nov 21, 2012 at 8:52 AM, Watchman <skunkingrahim@gmail.com> wrote: @Richard Were, Kindly review my initial mail. I even addressed it to Riyaz, I know he's on the list, he is one of the founding Skunks. I have not written to you in the past and will stress that I believe in my hiatus there has been a growth in the forum, I know there's more members and you are probably one of them. I do not post unless it is important or am working late and want company / help from fellow skunks. I have had similar issues dealt with on - list with the likes of Larry Madowo on this very list. And the diplomacy you speak of went out the window when the customer care rep I spoke with gave me a story about shared contention. If they were keen on responding, and they have in the past, I would have had a response from them by now. Not everyone else feeling the pinch or not for that matter. In any case, this is an open forum. We speak our views and keep it free :D How's your morning @Richard? Good Morning Skunkville. W #thewatchmanspoke On Tue, Nov 20, 2012 at 2:32 PM, Steve Muchai <smuchai@gmail.com> wrote: On Tue, Nov 20, 2012 at 3:32 PM, richard were <richard.were@yahoo.com> wrote: [....]

Our complains must have or must be expressed in words and in forums seen to be respectful to the service provider.

Expressing displeasure at such places in not respectful to the service providers hence I agree on the need to talk to customer service.

I can't believe I'm reading this. Respect my foot! Most of the complaints you read here are posted after one has tried all channels, pulled out their hair, kicked the cat etc...in frustration. It's a name and shame kind of thing - as a last resort one hopes some skunk who works at $provider will feel embarrassed enough to actually do something about their rant. Regards, Steve _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24 <http://my.co.ke/phpbb/viewtopic.php?f=24&t=94> &t=94 ------------ Other services @ http://my.co.ke -- get to know more about me. http://about.me/rahiminkara this list is being watched. _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24 <http://my.co.ke/phpbb/viewtopic.php?f=24&t=94> &t=94 ------------ Other services @ http://my.co.ke _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24 <http://my.co.ke/phpbb/viewtopic.php?f=24&t=94> &t=94 ------------ Other services @ http://my.co.ke

True, very true, but companies don't realize that like a bad ex-wife or ex-husband, you never stop talking about them even when you have a better partner. I am not a stickler and am in no way insisting that Zuku be my provider, rather that if they have sought my business, please don't take me for granted And my friend, proof is in the pudding, if they are happy to see me go, they should get used to that feeling as surely there will be more who will also get tired of the lack of service and when there are enough dissatisfied customers, the voice or anti-marketing that happens naturally will continue. I do so love the age of the internet, it's a place where rants stay and can keep on staying. So while a company is glad to see you go, they wish they had taken the path of least resistance and resolved the so called irate customer. Which I have to ask, am I irate? 12 th day now, no internet, they first refused to downgrade me, I didn't pay, then they told me I can downgrade so I paid, when I paid no service, I send emails almost daily to them, now my money is being used up, no service, no credit (official response from Zuku) so let me ask, am I already not getting divorced? We may still share the same bed, but might as well be in separate beds, and you surely have to ask, who is responsible for that? My rants? Please ley blame where its due, not the customer who is still paying. Oh, and already being ignored. I have save all my communications, megs of it and I can show in great detail the perpetual problems and lack of service, and my bills that are all paid for. I am owed, not the other way. This is still a democracy, one has the right to deny or grant service if they choose, each one having its own cost or gain. Sham From: skunkworks-bounces@lists.my.co.ke [mailto:skunkworks-bounces@lists.my.co.ke] On Behalf Of richard were Sent: November-21-12 2:03 PM To: Skunkworks Mailing List Subject: Re: [Skunkworks] Zuku Internet Sir, All SP will ignore you when you start using the tone and language you want. when you finally divorce, they celebrate! _____ From: Okechukwu <okechukwu@gmail.com> To: Skunkworks Mailing List <skunkworks@lists.my.co.ke> Sent: Wednesday, November 21, 2012 9:46 AM Subject: Re: [Skunkworks] Zuku Internet @Rahim, it is your right to rant - if you don't, how will those who have not tested the waters of the service provider make decisions. @Richard, respect is earned, and when am paying for a service, I can use whichever tone I want. The fact that their is ranting means that we want the service provider to change and give value for money, otherwise we would have taken other services even if they are more expensive. I choose not to talk about Zuku coz my relationship with them is on the estranged level - this good wife Zuku has turned to be one of them bad ones, so am soon filing for a divorce. ./Ok3ch On Wed, Nov 21, 2012 at 8:52 AM, Watchman <skunkingrahim@gmail.com> wrote: @Richard Were, Kindly review my initial mail. I even addressed it to Riyaz, I know he's on the list, he is one of the founding Skunks. I have not written to you in the past and will stress that I believe in my hiatus there has been a growth in the forum, I know there's more members and you are probably one of them. I do not post unless it is important or am working late and want company / help from fellow skunks. I have had similar issues dealt with on - list with the likes of Larry Madowo on this very list. And the diplomacy you speak of went out the window when the customer care rep I spoke with gave me a story about shared contention. If they were keen on responding, and they have in the past, I would have had a response from them by now. Not everyone else feeling the pinch or not for that matter. In any case, this is an open forum. We speak our views and keep it free :D How's your morning @Richard? Good Morning Skunkville. W #thewatchmanspoke On Tue, Nov 20, 2012 at 2:32 PM, Steve Muchai <smuchai@gmail.com> wrote: On Tue, Nov 20, 2012 at 3:32 PM, richard were <richard.were@yahoo.com> wrote: [....]

Our complains must have or must be expressed in words and in forums seen to be respectful to the service provider.

Expressing displeasure at such places in not respectful to the service providers hence I agree on the need to talk to customer service.

I can't believe I'm reading this. Respect my foot! Most of the complaints you read here are posted after one has tried all channels, pulled out their hair, kicked the cat etc...in frustration. It's a name and shame kind of thing - as a last resort one hopes some skunk who works at $provider will feel embarrassed enough to actually do something about their rant. Regards, Steve _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24 <http://my.co.ke/phpbb/viewtopic.php?f=24&t=94> &t=94 ------------ Other services @ http://my.co.ke -- get to know more about me. http://about.me/rahiminkara this list is being watched. _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24 <http://my.co.ke/phpbb/viewtopic.php?f=24&t=94> &t=94 ------------ Other services @ http://my.co.ke <http://my.co.ke/> _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24 <http://my.co.ke/phpbb/viewtopic.php?f=24&t=94> &t=94 ------------ Other services @ http://my.co.ke <http://my.co.ke/>

Skunks, I had in the past proposed hat we prepare a joint paper related to consumer regulation as far as connectivity is concerned because I think CCK has focused on voice provision. This could cover aspects such as :- - Correct Advertising practices - Proper disclosure for consumers before signing up ie.should you mention 8MBPs when the consumer is not getting that. Why does orange advertise 21 mbps when consumers will never reach that - Acceptable rebates for lack of service delivery - Penalties for errant ISPs What are your thoughts ? On Wed, Nov 21, 2012 at 4:17 PM, Bernard Kioko <bkioko@bernsoft.com> wrote:

What surprises me and completely leaves me puzzled is that we are talking here and naming a company that has a service and that company has made no effort to clear this out or even to promise some action. Complete silence. Blackout. Soooo....i think we should take this to a step slightly higher to demand action from Zuku. Social media works magic.... If anyone here has the twitter and facebook handles for the CEO of Wananchi, share those here and we shall all demand response that way.

On Wed, Nov 21, 2012 at 3:24 PM, Sham Kanji <shamhad@kanji.ca> wrote:

...

True, very true, but companies don’t realize that like a bad ex-wife or ex-husband, you never stop talking about them even when you have a better partner.****

** **

I am not a stickler and am in no way insisting that Zuku be my provider, rather that if they have sought my business, please don’t take me for granted****

** **

And my friend, proof is in the pudding, if they are happy to see me go, they should get used to that feeling as surely there will be more who will also get tired of the lack of service and when there are enough dissatisfied customers, the voice or anti-marketing that happens naturally will continue.****

** **

I do so love the age of the internet, it’s a place where rants stay and can keep on staying. So while a company is glad to see you go, they wish they had taken the path of least resistance and resolved the so called irate customer. Which I have to ask, am I irate?****

** **

12 th day now, no internet, they first refused to downgrade me, I didn’t pay, then they told me I can downgrade so I paid, when I paid no service, I send emails almost daily to them, now my money is being used up, no service, no credit (official response from Zuku) so let me ask, am I already not getting divorced? We may still share the same bed, but might as well be in separate beds, and you surely have to ask, who is responsible for that? My rants? Please ley blame where its due, not the customer who is still paying.****

** **

Oh, and already being ignored… I have save all my communications, megs of it and I can show in great detail the perpetual problems and lack of service, and my bills that are all paid for. I am owed, not the other way. ****

** **

This is still a democracy, one has the right to deny or grant service if they choose, each one having its own cost or gain.****

** **

Sham****

** **

*From:* skunkworks-bounces@lists.my.co.ke [mailto: skunkworks-bounces@lists.my.co.ke] *On Behalf Of *richard were *Sent:* November-21-12 2:03 PM *To:* Skunkworks Mailing List

*Subject:* Re: [Skunkworks] Zuku Internet****

** **

Sir,****

** **

All SP will ignore you when you start using the tone and language you want. when you finally divorce, they celebrate!****

** **

** ** ------------------------------

*From:* Okechukwu <okechukwu@gmail.com> *To:* Skunkworks Mailing List <skunkworks@lists.my.co.ke> *Sent:* Wednesday, November 21, 2012 9:46 AM *Subject:* Re: [Skunkworks] Zuku Internet****

** **

@Rahim, it is your right to rant - if you don't, how will those who have not tested the waters of the service provider make decisions.****

@Richard, respect is earned, and when am paying for a service, I can use whichever tone I want. The fact that their is ranting means that we want the service provider to change and give value for money, otherwise we would have taken other services even if they are more expensive.****

** **

I choose not to talk about Zuku coz my relationship with them is on the estranged level - this good wife Zuku has turned to be one of them bad ones, so am soon filing for a divorce.****

** **

./Ok3ch****

On Wed, Nov 21, 2012 at 8:52 AM, Watchman <skunkingrahim@gmail.com> wrote:****

@Richard Were,

Kindly review my initial mail. I even addressed it to Riyaz, I know he's on the list, he is one of the founding Skunks. I have not written to you in the past and will stress that I believe in my hiatus there has been a growth in the forum, I know there's more members and you are probably one of them. I do not post unless it is important or am working late and want company / help from fellow skunks.

I have had similar issues dealt with *on - list *with the likes of Larry Madowo on this very list. And the diplomacy you speak of went out the window when the customer care rep I spoke with gave me a story about shared contention. If they were keen on responding, and they have in the past, I would have had a response from them by now. Not everyone else feeling the pinch or not for that matter.

In any case, this is an open forum. We speak our views and keep it free :D

How's your morning @Richard?

Good Morning Skunkville.

*W #thewatchmanspoke*****

** **

On Tue, Nov 20, 2012 at 2:32 PM, Steve Muchai <smuchai@gmail.com> wrote:* ***

On Tue, Nov 20, 2012 at 3:32 PM, richard were <richard.were@yahoo.com> wrote:****

[....]****

...

Our complains must have or must be expressed in words and in forums seen to be respectful to the service provider.

Expressing displeasure at such places in not respectful to the service providers hence I agree on the need to talk to customer service.****

I can't believe I'm reading this. Respect my foot!

Most of the complaints you read here are posted after one has tried all channels, pulled out their hair, kicked the cat etc...in frustration. It's a name and shame kind of thing - as a last resort one hopes some skunk who works at $provider will feel embarrassed enough to actually do something about their rant.

Regards, Steve****

_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke****

****

-- ****

get to know more about me. *http://about.me/rahiminkara * this list is being *watched.* ****

****

_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke****

** **

_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke****

_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke

_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke

I am no lawyer but, if a seller advertises something and fails to deliver on that something, and there is no disclaimer to the nature or eventualities which may cause that something not to reach a buyer in the state advertised, then anyone who buys that something based on the advertisement should have legal backing to sue the seller for either false advertising or breach of contract, if the something purchased fails to meet the "features" advertised. I suspect this happens all the time abroad given the very comprehensive disclaimers appended to the end of advertisements. If this paper proposed by @Kevin can form a basis for this, then it should already be in place. Granted, I like the way Zuku's Fair Usage Policy<http://www.zuku.co.ke/index.php?option=com_content&view=article&id=22&Itemid=171>states, *"You can subscribe one of three Internet bandwidth options – 1Mbps, 8Mbps or 20Mbps. The bandwidth speed quoted in Tariff Guide and on your bill is the downstream local bandwidth between Zuku datacentres located in Kenya and the Customer’s site."*, and that is why me and my family, friends and relatives will probably never get Zuku, until such a time when the entire Internet is mirrored at their datacentres. On Wed, Nov 21, 2012 at 5:03 PM, Kevin Omondi <kevin.ouma@gmail.com> wrote:

Skunks,

I had in the past proposed hat we prepare a joint paper related to consumer regulation as far as connectivity is concerned because I think CCK has focused on voice provision.

This could cover aspects such as :-

- Correct Advertising practices - Proper disclosure for consumers before signing up ie.should you mention 8MBPs when the consumer is not getting that. Why does orange advertise 21 mbps when consumers will never reach that - Acceptable rebates for lack of service delivery - Penalties for errant ISPs

What are your thoughts ?

On Wed, Nov 21, 2012 at 4:17 PM, Bernard Kioko <bkioko@bernsoft.com>wrote:

...

What surprises me and completely leaves me puzzled is that we are talking here and naming a company that has a service and that company has made no effort to clear this out or even to promise some action. Complete silence. Blackout. Soooo....i think we should take this to a step slightly higher to demand action from Zuku. Social media works magic.... If anyone here has the twitter and facebook handles for the CEO of Wananchi, share those here and we shall all demand response that way.

On Wed, Nov 21, 2012 at 3:24 PM, Sham Kanji <shamhad@kanji.ca> wrote:

...

True, very true, but companies don’t realize that like a bad ex-wife or ex-husband, you never stop talking about them even when you have a better partner.****

** **

I am not a stickler and am in no way insisting that Zuku be my provider, rather that if they have sought my business, please don’t take me for granted****

** **

And my friend, proof is in the pudding, if they are happy to see me go, they should get used to that feeling as surely there will be more who will also get tired of the lack of service and when there are enough dissatisfied customers, the voice or anti-marketing that happens naturally will continue.****

** **

I do so love the age of the internet, it’s a place where rants stay and can keep on staying. So while a company is glad to see you go, they wish they had taken the path of least resistance and resolved the so called irate customer. Which I have to ask, am I irate?****

** **

12 th day now, no internet, they first refused to downgrade me, I didn’t pay, then they told me I can downgrade so I paid, when I paid no service, I send emails almost daily to them, now my money is being used up, no service, no credit (official response from Zuku) so let me ask, am I already not getting divorced? We may still share the same bed, but might as well be in separate beds, and you surely have to ask, who is responsible for that? My rants? Please ley blame where its due, not the customer who is still paying.****

** **

Oh, and already being ignored… I have save all my communications, megs of it and I can show in great detail the perpetual problems and lack of service, and my bills that are all paid for. I am owed, not the other way. ****

** **

This is still a democracy, one has the right to deny or grant service if they choose, each one having its own cost or gain.****

** **

Sham****

** **

*From:* skunkworks-bounces@lists.my.co.ke [mailto: skunkworks-bounces@lists.my.co.ke] *On Behalf Of *richard were *Sent:* November-21-12 2:03 PM *To:* Skunkworks Mailing List

*Subject:* Re: [Skunkworks] Zuku Internet****

** **

Sir,****

** **

All SP will ignore you when you start using the tone and language you want. when you finally divorce, they celebrate!****

** **

** ** ------------------------------

*From:* Okechukwu <okechukwu@gmail.com> *To:* Skunkworks Mailing List <skunkworks@lists.my.co.ke> *Sent:* Wednesday, November 21, 2012 9:46 AM *Subject:* Re: [Skunkworks] Zuku Internet****

** **

@Rahim, it is your right to rant - if you don't, how will those who have not tested the waters of the service provider make decisions.****

@Richard, respect is earned, and when am paying for a service, I can use whichever tone I want. The fact that their is ranting means that we want the service provider to change and give value for money, otherwise we would have taken other services even if they are more expensive.****

** **

I choose not to talk about Zuku coz my relationship with them is on the estranged level - this good wife Zuku has turned to be one of them bad ones, so am soon filing for a divorce.****

** **

./Ok3ch****

On Wed, Nov 21, 2012 at 8:52 AM, Watchman <skunkingrahim@gmail.com> wrote:****

@Richard Were,

Kindly review my initial mail. I even addressed it to Riyaz, I know he's on the list, he is one of the founding Skunks. I have not written to you in the past and will stress that I believe in my hiatus there has been a growth in the forum, I know there's more members and you are probably one of them. I do not post unless it is important or am working late and want company / help from fellow skunks.

I have had similar issues dealt with *on - list *with the likes of Larry Madowo on this very list. And the diplomacy you speak of went out the window when the customer care rep I spoke with gave me a story about shared contention. If they were keen on responding, and they have in the past, I would have had a response from them by now. Not everyone else feeling the pinch or not for that matter.

In any case, this is an open forum. We speak our views and keep it free :D

How's your morning @Richard?

Good Morning Skunkville.

*W #thewatchmanspoke*****

** **

On Tue, Nov 20, 2012 at 2:32 PM, Steve Muchai <smuchai@gmail.com> wrote: ****

On Tue, Nov 20, 2012 at 3:32 PM, richard were <richard.were@yahoo.com> wrote:****

[....]****

...

Our complains must have or must be expressed in words and in forums seen to be respectful to the service provider.

Expressing displeasure at such places in not respectful to the service providers hence I agree on the need to talk to customer service.****

I can't believe I'm reading this. Respect my foot!

Most of the complaints you read here are posted after one has tried all channels, pulled out their hair, kicked the cat etc...in frustration. It's a name and shame kind of thing - as a last resort one hopes some skunk who works at $provider will feel embarrassed enough to actually do something about their rant.

Regards, Steve****

_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke****

****

-- ****

get to know more about me. *http://about.me/rahiminkara * this list is being *watched.* ****

****

_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke****

** **

_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke****

_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke

_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke

_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke

@dennis do you have a copy of that you can share please? that is very bad! On Wed, Nov 21, 2012 at 7:11 PM, Dennis Kioko <dmbuvi@gmail.com> wrote:

CCK is out to protect operators who have paid fees to it and vendors. The latest case is their directive that Posta competitors should charge at least 5 times what Posta charges. _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

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-- *“The twentieth century has been characterized by three developments of great political importance: the growth of democracy, the growth of corporate power, and the growth of corporate propaganda as a means of protecting corporate power against democracy”*

Nice Idea, Kevin we can start the draft. From: Kevin Omondi <kevin.ouma@gmail.com> Reply-To: Skunkworks Mailing List <skunkworks@lists.my.co.ke> Date: Wednesday, November 21, 2012 5:03 PM To: <bkioko@bernsoft.com>, Skunkworks Mailing List <skunkworks@lists.my.co.ke> Subject: Re: [Skunkworks] Zuku Internet Skunks, I had in the past proposed hat we prepare a joint paper related to consumer regulation as far as connectivity is concerned because I think CCK has focused on voice provision. This could cover aspects such as :- * Correct Advertising practices * Proper disclosure for consumers before signing up ie.should you mention 8MBPs when the consumer is not getting that. Why does orange advertise 21 mbps when consumers will never reach that * Acceptable rebates for lack of service delivery * Penalties for errant ISPs What are your thoughts ? On Wed, Nov 21, 2012 at 4:17 PM, Bernard Kioko <bkioko@bernsoft.com> wrote:

What surprises me and completely leaves me puzzled is that we are talking here and naming a company that has a service and that company has made no effort to clear this out or even to promise some action. Complete silence. Blackout. Soooo....i think we should take this to a step slightly higher to demand action from Zuku. Social media works magic.... If anyone here has the twitter and facebook handles for the CEO of Wananchi, share those here and we shall all demand response that way.

On Wed, Nov 21, 2012 at 3:24 PM, Sham Kanji <shamhad@kanji.ca> wrote:

...

True, very true, but companies don¹t realize that like a bad ex-wife or ex-husband, you never stop talking about them even when you have a better partner.

I am not a stickler and am in no way insisting that Zuku be my provider, rather that if they have sought my business, please don¹t take me for granted

And my friend, proof is in the pudding, if they are happy to see me go, they should get used to that feeling as surely there will be more who will also get tired of the lack of service and when there are enough dissatisfied customers, the voice or anti-marketing that happens naturally will continue.

I do so love the age of the internet, it¹s a place where rants stay and can keep on staying. So while a company is glad to see you go, they wish they had taken the path of least resistance and resolved the so called irate customer. Which I have to ask, am I irate?

12 th day now, no internet, they first refused to downgrade me, I didn¹t pay, then they told me I can downgrade so I paid, when I paid no service, I send emails almost daily to them, now my money is being used up, no service, no credit (official response from Zuku) so let me ask, am I already not getting divorced? We may still share the same bed, but might as well be in separate beds, and you surely have to ask, who is responsible for that? My rants? Please ley blame where its due, not the customer who is still paying.

Oh, and already being ignoredŠ I have save all my communications, megs of it and I can show in great detail the perpetual problems and lack of service, and my bills that are all paid for. I am owed, not the other way.

This is still a democracy, one has the right to deny or grant service if they choose, each one having its own cost or gain.

Sham

From: skunkworks-bounces@lists.my.co.ke [mailto:skunkworks-bounces@lists.my.co.ke] On Behalf Of richard were Sent: November-21-12 2:03 PM To: Skunkworks Mailing List

Subject: Re: [Skunkworks] Zuku Internet

Sir,

All SP will ignore you when you start using the tone and language you want. when you finally divorce, they celebrate!

From: Okechukwu <okechukwu@gmail.com> To: Skunkworks Mailing List <skunkworks@lists.my.co.ke> Sent: Wednesday, November 21, 2012 9:46 AM Subject: Re: [Skunkworks] Zuku Internet

@Rahim, it is your right to rant - if you don't, how will those who have not tested the waters of the service provider make decisions.

@Richard, respect is earned, and when am paying for a service, I can use whichever tone I want. The fact that their is ranting means that we want the service provider to change and give value for money, otherwise we would have taken other services even if they are more expensive.

I choose not to talk about Zuku coz my relationship with them is on the estranged level - this good wife Zuku has turned to be one of them bad ones, so am soon filing for a divorce.

./Ok3ch

On Wed, Nov 21, 2012 at 8:52 AM, Watchman <skunkingrahim@gmail.com> wrote: @Richard Were,

Kindly review my initial mail. I even addressed it to Riyaz, I know he's on the list, he is one of the founding Skunks. I have not written to you in the past and will stress that I believe in my hiatus there has been a growth in the forum, I know there's more members and you are probably one of them. I do not post unless it is important or am working late and want company / help from fellow skunks.

I have had similar issues dealt with on - list with the likes of Larry Madowo on this very list. And the diplomacy you speak of went out the window when the customer care rep I spoke with gave me a story about shared contention. If they were keen on responding, and they have in the past, I would have had a response from them by now. Not everyone else feeling the pinch or not for that matter.

In any case, this is an open forum. We speak our views and keep it free :D

How's your morning @Richard?

Good Morning Skunkville.

W #thewatchmanspoke

On Tue, Nov 20, 2012 at 2:32 PM, Steve Muchai <smuchai@gmail.com> wrote:

On Tue, Nov 20, 2012 at 3:32 PM, richard were <richard.were@yahoo.com> wrote: [....]

...

...

Our complains must have or must be expressed in words and in forums seen to be respectful to the service provider.

Expressing displeasure at such places in not respectful to the service providers hence I agree on the need to talk to customer service. I can't believe I'm reading this. Respect my foot!

Most of the complaints you read here are posted after one has tried all channels, pulled out their hair, kicked the cat etc...in frustration. It's a name and shame kind of thing - as a last resort one hopes some skunk who works at $provider will feel embarrassed enough to actually do something about their rant.

Regards, Steve

_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke

--

get to know more about me. http://about.me/rahiminkara

this list is being watched.

_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke <http://my.co.ke/>

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Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke <http://my.co.ke/>

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Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke

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_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke

Hi Skunks, I think the issue here is that most of the times you deal with typical employees...the tone here 'they celebrate when you chuck' is of a typical employee. No investor would tolerate negative rants about his/her company. That said...i wish the 'investors were on this list! On Thu, Nov 22, 2012 at 9:11 AM, Dennis Kioko <dmbuvi@gmail.com> wrote:

@Areba the Advert was in yesterday's paper. On Nov 22, 2012 9:05 AM, "John F. Kennedy Munene" < johnkennedy5000@gmail.com> wrote:

...

Nice Idea, Kevin we can start the draft.

From: Kevin Omondi <kevin.ouma@gmail.com> Reply-To: Skunkworks Mailing List <skunkworks@lists.my.co.ke> Date: Wednesday, November 21, 2012 5:03 PM To: <bkioko@bernsoft.com>, Skunkworks Mailing List < skunkworks@lists.my.co.ke> Subject: Re: [Skunkworks] Zuku Internet

Skunks,

I had in the past proposed hat we prepare a joint paper related to consumer regulation as far as connectivity is concerned because I think CCK has focused on voice provision.

This could cover aspects such as :-

- Correct Advertising practices - Proper disclosure for consumers before signing up ie.should you mention 8MBPs when the consumer is not getting that. Why does orange advertise 21 mbps when consumers will never reach that - Acceptable rebates for lack of service delivery - Penalties for errant ISPs

What are your thoughts ?

On Wed, Nov 21, 2012 at 4:17 PM, Bernard Kioko <bkioko@bernsoft.com>wrote:

...

What surprises me and completely leaves me puzzled is that we are talking here and naming a company that has a service and that company has made no effort to clear this out or even to promise some action. Complete silence. Blackout. Soooo....i think we should take this to a step slightly higher to demand action from Zuku. Social media works magic.... If anyone here has the twitter and facebook handles for the CEO of Wananchi, share those here and we shall all demand response that way.

On Wed, Nov 21, 2012 at 3:24 PM, Sham Kanji <shamhad@kanji.ca> wrote:

...

True, very true, but companies don’t realize that like a bad ex-wife or ex-husband, you never stop talking about them even when you have a better partner.****

** **

I am not a stickler and am in no way insisting that Zuku be my provider, rather that if they have sought my business, please don’t take me for granted****

** **

And my friend, proof is in the pudding, if they are happy to see me go, they should get used to that feeling as surely there will be more who will also get tired of the lack of service and when there are enough dissatisfied customers, the voice or anti-marketing that happens naturally will continue.****

** **

I do so love the age of the internet, it’s a place where rants stay and can keep on staying. So while a company is glad to see you go, they wish they had taken the path of least resistance and resolved the so called irate customer. Which I have to ask, am I irate?****

** **

12 th day now, no internet, they first refused to downgrade me, I didn’t pay, then they told me I can downgrade so I paid, when I paid no service, I send emails almost daily to them, now my money is being used up, no service, no credit (official response from Zuku) so let me ask, am I already not getting divorced? We may still share the same bed, but might as well be in separate beds, and you surely have to ask, who is responsible for that? My rants? Please ley blame where its due, not the customer who is still paying.****

** **

Oh, and already being ignored… I have save all my communications, megs of it and I can show in great detail the perpetual problems and lack of service, and my bills that are all paid for. I am owed, not the other way. ****

** **

This is still a democracy, one has the right to deny or grant service if they choose, each one having its own cost or gain.****

** **

Sham****

** **

*From:* skunkworks-bounces@lists.my.co.ke [mailto: skunkworks-bounces@lists.my.co.ke] *On Behalf Of *richard were *Sent:* November-21-12 2:03 PM *To:* Skunkworks Mailing List

*Subject:* Re: [Skunkworks] Zuku Internet****

** **

Sir,****

** **

All SP will ignore you when you start using the tone and language you want. when you finally divorce, they celebrate!****

** **

** ** ------------------------------

*From:* Okechukwu <okechukwu@gmail.com> *To:* Skunkworks Mailing List <skunkworks@lists.my.co.ke> *Sent:* Wednesday, November 21, 2012 9:46 AM *Subject:* Re: [Skunkworks] Zuku Internet****

** **

@Rahim, it is your right to rant - if you don't, how will those who have not tested the waters of the service provider make decisions.****

@Richard, respect is earned, and when am paying for a service, I can use whichever tone I want. The fact that their is ranting means that we want the service provider to change and give value for money, otherwise we would have taken other services even if they are more expensive.****

** **

I choose not to talk about Zuku coz my relationship with them is on the estranged level - this good wife Zuku has turned to be one of them bad ones, so am soon filing for a divorce.****

** **

./Ok3ch****

On Wed, Nov 21, 2012 at 8:52 AM, Watchman <skunkingrahim@gmail.com> wrote:****

@Richard Were,

Kindly review my initial mail. I even addressed it to Riyaz, I know he's on the list, he is one of the founding Skunks. I have not written to you in the past and will stress that I believe in my hiatus there has been a growth in the forum, I know there's more members and you are probably one of them. I do not post unless it is important or am working late and want company / help from fellow skunks.

I have had similar issues dealt with *on - list *with the likes of Larry Madowo on this very list. And the diplomacy you speak of went out the window when the customer care rep I spoke with gave me a story about shared contention. If they were keen on responding, and they have in the past, I would have had a response from them by now. Not everyone else feeling the pinch or not for that matter.

In any case, this is an open forum. We speak our views and keep it free :D

How's your morning @Richard?

Good Morning Skunkville.

*W #thewatchmanspoke*****

** **

On Tue, Nov 20, 2012 at 2:32 PM, Steve Muchai <smuchai@gmail.com> wrote:****

On Tue, Nov 20, 2012 at 3:32 PM, richard were <richard.were@yahoo.com> wrote:****

[....]****

...

Our complains must have or must be expressed in words and in forums seen to be respectful to the service provider.

Expressing displeasure at such places in not respectful to the service providers hence I agree on the need to talk to customer service.****

I can't believe I'm reading this. Respect my foot!

Most of the complaints you read here are posted after one has tried all channels, pulled out their hair, kicked the cat etc...in frustration. It's a name and shame kind of thing - as a last resort one hopes some skunk who works at $provider will feel embarrassed enough to actually do something about their rant.

Regards, Steve****

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****

-- ****

get to know more about me. *http://about.me/rahiminkara * this list is being *watched.* ****

****

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** **

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_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

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Look at it this way, tying all your resources supporting a very un-understanding client at the expense of "corporate" clients. If this very problematic "mass" client churns churns it makes sense.I would rather offer premium class services than go for the segment of clients who want so much at ridiculous contracted SLAs. You cant milk a vitz to give you Mercedes class satisfaction. And that's the problem with client base in Kenya. Date: Thu, 22 Nov 2012 10:55:56 +0300 From: mmycool@gmail.com To: skunkworks@lists.my.co.ke Subject: Re: [Skunkworks] Zuku Internet Hi Skunks,I think the issue here is that most of the times you deal with typical employees...the tone here 'they celebrate when you chuck' is of a typical employee. No investor would tolerate negative rants about his/her company. That said...i wish the 'investors were on this list! On Thu, Nov 22, 2012 at 9:11 AM, Dennis Kioko <dmbuvi@gmail.com> wrote: @Areba the Advert was in yesterday's paper. On Nov 22, 2012 9:05 AM, "John F. Kennedy Munene" <johnkennedy5000@gmail.com> wrote: Nice Idea, Kevin we can start the draft. From: Kevin Omondi <kevin.ouma@gmail.com> Reply-To: Skunkworks Mailing List <skunkworks@lists.my.co.ke> Date: Wednesday, November 21, 2012 5:03 PM To: <bkioko@bernsoft.com>, Skunkworks Mailing List <skunkworks@lists.my.co.ke> Subject: Re: [Skunkworks] Zuku Internet Skunks, I had in the past proposed hat we prepare a joint paper related to consumer regulation as far as connectivity is concerned because I think CCK has focused on voice provision. This could cover aspects such as :-Correct Advertising practicesProper disclosure for consumers before signing up ie.should you mention 8MBPs when the consumer is not getting that. Why does orange advertise 21 mbps when consumers will never reach that Acceptable rebates for lack of service deliveryPenalties for errant ISPs What are your thoughts ? On Wed, Nov 21, 2012 at 4:17 PM, Bernard Kioko <bkioko@bernsoft.com> wrote: What surprises me and completely leaves me puzzled is that we are talking here and naming a company that has a service and that company has made no effort to clear this out or even to promise some action. Complete silence. Blackout. Soooo....i think we should take this to a step slightly higher to demand action from Zuku. Social media works magic.... If anyone here has the twitter and facebook handles for the CEO of Wananchi, share those here and we shall all demand response that way. On Wed, Nov 21, 2012 at 3:24 PM, Sham Kanji <shamhad@kanji.ca> wrote: True, very true, but companies don’t realize that like a bad ex-wife or ex-husband, you never stop talking about them even when you have a better partner. I am not a stickler and am in no way insisting that Zuku be my provider, rather that if they have sought my business, please don’t take me for granted And my friend, proof is in the pudding, if they are happy to see me go, they should get used to that feeling as surely there will be more who will also get tired of the lack of service and when there are enough dissatisfied customers, the voice or anti-marketing that happens naturally will continue. I do so love the age of the internet, it’s a place where rants stay and can keep on staying. So while a company is glad to see you go, they wish they had taken the path of least resistance and resolved the so called irate customer. Which I have to ask, am I irate? 12 th day now, no internet, they first refused to downgrade me, I didn’t pay, then they told me I can downgrade so I paid, when I paid no service, I send emails almost daily to them, now my money is being used up, no service, no credit (official response from Zuku) so let me ask, am I already not getting divorced? We may still share the same bed, but might as well be in separate beds, and you surely have to ask, who is responsible for that? My rants? Please ley blame where its due, not the customer who is still paying. Oh, and already being ignored… I have save all my communications, megs of it and I can show in great detail the perpetual problems and lack of service, and my bills that are all paid for. I am owed, not the other way. This is still a democracy, one has the right to deny or grant service if they choose, each one having its own cost or gain. Sham From: skunkworks-bounces@lists.my.co.ke [mailto:skunkworks-bounces@lists.my.co.ke] On Behalf Of richard were Sent: November-21-12 2:03 PM To: Skunkworks Mailing List Subject: Re: [Skunkworks] Zuku Internet Sir, All SP will ignore you when you start using the tone and language you want. when you finally divorce, they celebrate! From: Okechukwu <okechukwu@gmail.com> To: Skunkworks Mailing List <skunkworks@lists.my.co.ke> Sent: Wednesday, November 21, 2012 9:46 AM Subject: Re: [Skunkworks] Zuku Internet @Rahim, it is your right to rant - if you don't, how will those who have not tested the waters of the service provider make decisions. @Richard, respect is earned, and when am paying for a service, I can use whichever tone I want. The fact that their is ranting means that we want the service provider to change and give value for money, otherwise we would have taken other services even if they are more expensive. I choose not to talk about Zuku coz my relationship with them is on the estranged level - this good wife Zuku has turned to be one of them bad ones, so am soon filing for a divorce. ./Ok3ch On Wed, Nov 21, 2012 at 8:52 AM, Watchman <skunkingrahim@gmail.com> wrote: @Richard Were, Kindly review my initial mail. I even addressed it to Riyaz, I know he's on the list, he is one of the founding Skunks. I have not written to you in the past and will stress that I believe in my hiatus there has been a growth in the forum, I know there's more members and you are probably one of them. I do not post unless it is important or am working late and want company / help from fellow skunks. I have had similar issues dealt with on - list with the likes of Larry Madowo on this very list. And the diplomacy you speak of went out the window when the customer care rep I spoke with gave me a story about shared contention. If they were keen on responding, and they have in the past, I would have had a response from them by now. Not everyone else feeling the pinch or not for that matter. In any case, this is an open forum. We speak our views and keep it free :D How's your morning @Richard? Good Morning Skunkville. W #thewatchmanspoke On Tue, Nov 20, 2012 at 2:32 PM, Steve Muchai <smuchai@gmail.com> wrote: On Tue, Nov 20, 2012 at 3:32 PM, richard were <richard.were@yahoo.com> wrote: [....]

Our complains must have or must be expressed in words and in forums seen to

be respectful to the service provider.

Expressing displeasure at such places in not respectful to the service providers hence I agree on the need to talk to customer service.

I can't believe I'm reading this. Respect my foot! Most of the complaints you read here are posted after one has tried all channels, pulled out their hair, kicked the cat etc...in frustration. It's a name and shame kind of thing - as a last resort one hopes some skunk who works at $provider will feel embarrassed enough to actually do something about their rant. Regards, Steve _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke -- get to know more about me. http://about.me/rahiminkara this list is being watched. _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke

The mass market is a cash cow but very difficult and tricky to manage. With proper strategy it can work. Perhaps outsourcing its operations. Date: Thu, 22 Nov 2012 12:58:29 +0300 From: pkarunyu@gmail.com To: skunkworks@lists.my.co.ke Subject: Re: [Skunkworks] Zuku Internet Then why not stop offering services to the un-understanding client base? Clearly, they don't earn Zuku as much as the corporate clients, and probably make twice as much noise. Didn't KDN go corporate a while back? Nowadays their name rarely comes up here. _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke

Alas, And that's how Safcom overtook Kencell. How Equity gained the largest customer base in Kenya. Never underestimate the masses. These home users are probably employees somewhere, probably in the corporate clients served by the said ISPs. And they will remember the pains they get being served at home. I have no stake in this, really. Not a Zuku customer so I dont know how it is. But I wouldnt approach the 'small' customers as a bother if I were Zuku. It can burn On Thu, Nov 22, 2012 at 10:50 AM, The Awakening . <txt22ke@hotmail.com>wrote:

Look at it this way, tying all your resources supporting a very un-understanding client at the expense of "corporate" clients. If this very problematic "mass" client churns churns it makes sense. I would rather offer premium class services than go for the segment of clients who want so much at ridiculous contracted SLAs. You cant milk a vitz to give you Mercedes class satisfaction. And that's the problem with client base in Kenya.

------------------------------ Date: Thu, 22 Nov 2012 10:55:56 +0300 From: mmycool@gmail.com To: skunkworks@lists.my.co.ke

Subject: Re: [Skunkworks] Zuku Internet

Hi Skunks, I think the issue here is that most of the times you deal with typical employees...the tone here 'they celebrate when you chuck' is of a typical employee. No investor would tolerate negative rants about his/her company. That said...i wish the 'investors were on this list!

On Thu, Nov 22, 2012 at 9:11 AM, Dennis Kioko <dmbuvi@gmail.com> wrote:

@Areba the Advert was in yesterday's paper. On Nov 22, 2012 9:05 AM, "John F. Kennedy Munene" < johnkennedy5000@gmail.com> wrote:

Nice Idea, Kevin we can start the draft.

From: Kevin Omondi <kevin.ouma@gmail.com> Reply-To: Skunkworks Mailing List <skunkworks@lists.my.co.ke> Date: Wednesday, November 21, 2012 5:03 PM To: <bkioko@bernsoft.com>, Skunkworks Mailing List < skunkworks@lists.my.co.ke> Subject: Re: [Skunkworks] Zuku Internet

Skunks,

I had in the past proposed hat we prepare a joint paper related to consumer regulation as far as connectivity is concerned because I think CCK has focused on voice provision.

This could cover aspects such as :-

- Correct Advertising practices - Proper disclosure for consumers before signing up ie.should you mention 8MBPs when the consumer is not getting that. Why does orange advertise 21 mbps when consumers will never reach that - Acceptable rebates for lack of service delivery - Penalties for errant ISPs

What are your thoughts ?

On Wed, Nov 21, 2012 at 4:17 PM, Bernard Kioko <bkioko@bernsoft.com>wrote:

What surprises me and completely leaves me puzzled is that we are talking here and naming a company that has a service and that company has made no effort to clear this out or even to promise some action. Complete silence. Blackout. Soooo....i think we should take this to a step slightly higher to demand action from Zuku. Social media works magic.... If anyone here has the twitter and facebook handles for the CEO of Wananchi, share those here and we shall all demand response that way.

On Wed, Nov 21, 2012 at 3:24 PM, Sham Kanji <shamhad@kanji.ca> wrote:

True, very true, but companies don’t realize that like a bad ex-wife or ex-husband, you never stop talking about them even when you have a better partner.****

** **

I am not a stickler and am in no way insisting that Zuku be my provider, rather that if they have sought my business, please don’t take me for granted****

** **

And my friend, proof is in the pudding, if they are happy to see me go, they should get used to that feeling as surely there will be more who will also get tired of the lack of service and when there are enough dissatisfied customers, the voice or anti-marketing that happens naturally will continue.****

** **

I do so love the age of the internet, it’s a place where rants stay and can keep on staying. So while a company is glad to see you go, they wish they had taken the path of least resistance and resolved the so called irate customer. Which I have to ask, am I irate?****

** **

12 th day now, no internet, they first refused to downgrade me, I didn’t pay, then they told me I can downgrade so I paid, when I paid no service, I send emails almost daily to them, now my money is being used up, no service, no credit (official response from Zuku) so let me ask, am I already not getting divorced? We may still share the same bed, but might as well be in separate beds, and you surely have to ask, who is responsible for that? My rants? Please ley blame where its due, not the customer who is still paying.****

** **

Oh, and already being ignored… I have save all my communications, megs of it and I can show in great detail the perpetual problems and lack of service, and my bills that are all paid for. I am owed, not the other way. ****

** **

This is still a democracy, one has the right to deny or grant service if they choose, each one having its own cost or gain.****

** **

Sham****

** **

*From:* skunkworks-bounces@lists.my.co.ke [mailto: skunkworks-bounces@lists.my.co.ke] *On Behalf Of *richard were *Sent:* November-21-12 2:03 PM *To:* Skunkworks Mailing List

*Subject:* Re: [Skunkworks] Zuku Internet****

** **

Sir,****

** **

All SP will ignore you when you start using the tone and language you want. when you finally divorce, they celebrate!****

** **

** ** ------------------------------

*From:* Okechukwu <okechukwu@gmail.com> *To:* Skunkworks Mailing List <skunkworks@lists.my.co.ke> *Sent:* Wednesday, November 21, 2012 9:46 AM *Subject:* Re: [Skunkworks] Zuku Internet****

** **

@Rahim, it is your right to rant - if you don't, how will those who have not tested the waters of the service provider make decisions.****

@Richard, respect is earned, and when am paying for a service, I can use whichever tone I want. The fact that their is ranting means that we want the service provider to change and give value for money, otherwise we would have taken other services even if they are more expensive.****

** **

I choose not to talk about Zuku coz my relationship with them is on the estranged level - this good wife Zuku has turned to be one of them bad ones, so am soon filing for a divorce.****

** **

./Ok3ch****

On Wed, Nov 21, 2012 at 8:52 AM, Watchman <skunkingrahim@gmail.com> wrote: ****

@Richard Were,

Kindly review my initial mail. I even addressed it to Riyaz, I know he's on the list, he is one of the founding Skunks. I have not written to you in the past and will stress that I believe in my hiatus there has been a growth in the forum, I know there's more members and you are probably one of them. I do not post unless it is important or am working late and want company / help from fellow skunks.

I have had similar issues dealt with *on - list *with the likes of Larry Madowo on this very list. And the diplomacy you speak of went out the window when the customer care rep I spoke with gave me a story about shared contention. If they were keen on responding, and they have in the past, I would have had a response from them by now. Not everyone else feeling the pinch or not for that matter.

In any case, this is an open forum. We speak our views and keep it free :D

How's your morning @Richard?

Good Morning Skunkville.

*W #thewatchmanspoke*****

** **

On Tue, Nov 20, 2012 at 2:32 PM, Steve Muchai <smuchai@gmail.com> wrote:** **

On Tue, Nov 20, 2012 at 3:32 PM, richard were <richard.were@yahoo.com> wrote:****

[....]****

...

Our complains must have or must be expressed in words and in forums seen to be respectful to the service provider.

Expressing displeasure at such places in not respectful to the service providers hence I agree on the need to talk to customer service.****

I can't believe I'm reading this. Respect my foot!

Most of the complaints you read here are posted after one has tried all channels, pulled out their hair, kicked the cat etc...in frustration. It's a name and shame kind of thing - as a last resort one hopes some skunk who works at $provider will feel embarrassed enough to actually do something about their rant.

Regards, Steve****

_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke****

****

-- ****

get to know more about me. *http://about.me/rahiminkara * this list is being *watched.* ****

****

_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke****

** **

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Seems a nice idea but people will need some basic understanding of some items e.g.How the internet works i.e basic definitions of what the internet really is.Agreeable ways of measuring internet speeds.Because trust me not all the guys know about the above,most are clueless.By understanding the above, trust me most of these complains will disappear. From: shamhad@kanji.cat Date: Thu, 22 Nov 2012 09:30:24 +0300 To: skunkworks@lists.my.co.ke Subject: Re: [Skunkworks] Zuku Internet Awesome, perhaps it should be a general document to cover products and services. Let's face it my fellow Kenyans and skunkees, we are marketed too, sold too and next should be, and I believe most important, should be SERVICED TOO. From isp's to tv's False advertising, FairPlay (there's nothing fair about not getting what you paid for), fine print cannot contradict marketing. If a customer is never going to get approx 8mbps trying to access let's say google.com, which is a good benchmark, why then advertise it? Like advertising an hd channel but the source movie is not in hd, you simply aren't getting hd. Are you? Would that not be false advertising? There is a term "reasonable expectations". Are my expectations being reasonably met? Are yours? This is what I believe the document should be about. Working as provider and consumer with reasonable expectations. Sent from my iPhone On 2012-11-22, at 9:04 AM, "John F. Kennedy Munene" <johnkennedy5000@gmail.com> wrote: Nice Idea, Kevin we can start the draft. From: Kevin Omondi <kevin.ouma@gmail.com> Reply-To: Skunkworks Mailing List <skunkworks@lists.my.co.ke> Date: Wednesday, November 21, 2012 5:03 PM To: <bkioko@bernsoft.com>, Skunkworks Mailing List <skunkworks@lists.my.co.ke> Subject: Re: [Skunkworks] Zuku Internet Skunks, I had in the past proposed hat we prepare a joint paper related to consumer regulation as far as connectivity is concerned because I think CCK has focused on voice provision. This could cover aspects such as :-Correct Advertising practicesProper disclosure for consumers before signing up ie.should you mention 8MBPs when the consumer is not getting that. Why does orange advertise 21 mbps when consumers will never reach thatAcceptable rebates for lack of service deliveryPenalties for errant ISPs What are your thoughts ? On Wed, Nov 21, 2012 at 4:17 PM, Bernard Kioko <bkioko@bernsoft.com> wrote: What surprises me and completely leaves me puzzled is that we are talking here and naming a company that has a service and that company has made no effort to clear this out or even to promise some action. Complete silence. Blackout. Soooo....i think we should take this to a step slightly higher to demand action from Zuku. Social media works magic.... If anyone here has the twitter and facebook handles for the CEO of Wananchi, share those here and we shall all demand response that way. On Wed, Nov 21, 2012 at 3:24 PM, Sham Kanji <shamhad@kanji.ca> wrote: True, very true, but companies don’t realize that like a bad ex-wife or ex-husband, you never stop talking about them even when you have a better partner. I am not a stickler and am in no way insisting that Zuku be my provider, rather that if they have sought my business, please don’t take me for granted And my friend, proof is in the pudding, if they are happy to see me go, they should get used to that feeling as surely there will be more who will also get tired of the lack of service and when there are enough dissatisfied customers, the voice or anti-marketing that happens naturally will continue. I do so love the age of the internet, it’s a place where rants stay and can keep on staying. So while a company is glad to see you go, they wish they had taken the path of least resistance and resolved the so called irate customer. Which I have to ask, am I irate? 12 th day now, no internet, they first refused to downgrade me, I didn’t pay, then they told me I can downgrade so I paid, when I paid no service, I send emails almost daily to them, now my money is being used up, no service, no credit (official response from Zuku) so let me ask, am I already not getting divorced? We may still share the same bed, but might as well be in separate beds, and you surely have to ask, who is responsible for that? My rants? Please ley blame where its due, not the customer who is still paying. Oh, and already being ignored… I have save all my communications, megs of it and I can show in great detail the perpetual problems and lack of service, and my bills that are all paid for. I am owed, not the other way. This is still a democracy, one has the right to deny or grant service if they choose, each one having its own cost or gain. Sham From: skunkworks-bounces@lists.my.co.ke [mailto:skunkworks-bounces@lists.my.co.ke] On Behalf Of richard were Sent: November-21-12 2:03 PM To: Skunkworks Mailing List Subject: Re: [Skunkworks] Zuku Internet Sir, All SP will ignore you when you start using the tone and language you want. when you finally divorce, they celebrate! From: Okechukwu <okechukwu@gmail.com> To: Skunkworks Mailing List <skunkworks@lists.my.co.ke> Sent: Wednesday, November 21, 2012 9:46 AM Subject: Re: [Skunkworks] Zuku Internet @Rahim, it is your right to rant - if you don't, how will those who have not tested the waters of the service provider make decisions.@Richard, respect is earned, and when am paying for a service, I can use whichever tone I want. The fact that their is ranting means that we want the service provider to change and give value for money, otherwise we would have taken other services even if they are more expensive. I choose not to talk about Zuku coz my relationship with them is on the estranged level - this good wife Zuku has turned to be one of them bad ones, so am soon filing for a divorce. ./Ok3chOn Wed, Nov 21, 2012 at 8:52 AM, Watchman <skunkingrahim@gmail.com> wrote:@Richard Were, Kindly review my initial mail. I even addressed it to Riyaz, I know he's on the list, he is one of the founding Skunks. I have not written to you in the past and will stress that I believe in my hiatus there has been a growth in the forum, I know there's more members and you are probably one of them. I do not post unless it is important or am working late and want company / help from fellow skunks. I have had similar issues dealt with on - list with the likes of Larry Madowo on this very list. And the diplomacy you speak of went out the window when the customer care rep I spoke with gave me a story about shared contention. If they were keen on responding, and they have in the past, I would have had a response from them by now. Not everyone else feeling the pinch or not for that matter. In any case, this is an open forum. We speak our views and keep it free :D How's your morning @Richard? Good Morning Skunkville. W #thewatchmanspoke On Tue, Nov 20, 2012 at 2:32 PM, Steve Muchai <smuchai@gmail.com> wrote:On Tue, Nov 20, 2012 at 3:32 PM, richard were <richard.were@yahoo.com> wrote:[....]

Our complains must have or must be expressed in words and in forums seen to

be respectful to the service provider.

Expressing displeasure at such places in not respectful to the service providers hence I agree on the need to talk to customer service.I can't believe I'm reading this. Respect my foot!

Most of the complaints you read here are posted after one has tried all channels, pulled out their hair, kicked the cat etc...in frustration. It's a name and shame kind of thing - as a last resort one hopes some skunk who works at $provider will feel embarrassed enough to actually do something about their rant. Regards, Steve_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke -- get to know more about me. http://about.me/rahiminkara this list is being watched. _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke