Sir,

You seem to have more problems.

I will advise that you seat with Zuku support and account Manager to help you understand the product you bought and the limitations.

In case you feel you are still being short changed, you better get an option.

I am certain Zuku will sort you out and don't assume that your problem is a communion problem - it is just yours as there are several happy customers on the same product.

But most important, understanding your product and communicating to reporting to the right person at the right time will either help you have your issues resolved and/or help you make informed decision.

Were



From: Brian Ngure <brian@pixie.co.ke>
To: Skunkworks Mailing List <skunkworks@lists.my.co.ke>
Sent: Tuesday, November 20, 2012 9:40 AM
Subject: Re: [Skunkworks] Zuku Internet

1. You will never get anywhere with Zuku support.
2. You will never get the actual speeds Zuku advertise.
3. If you push them, they will actually send you anonymous insulting emails (this happened to me).


On Tue, Nov 20, 2012 at 8:53 AM, Sham Kanji <shamhad@kanji.ca> wrote:
Same problem here, on orange at moment and still paying. In getting to 11 days without reliable service,

What good is it to gain the world but loose your soul? Applies here?

What happens as they add more subscribers, we get shared down to table scraps.

Sham

Sent from my iPhone

On 2012-11-20, at 7:52 AM, Job Muriuki <muriukin@gmail.com> wrote:

Same on their for their zuku biz packages offered on their metro fiber . Ever since they started tripple play, my internet experience has been bad. I gave up on calling their support.
On Nov 20, 2012 6:57 AM, <nmuttai@gmail.com> wrote:
Same here!
I have a Turbo8 package. Called Zuku support only for the guy to give me a lecture on how contention ratios work, of course after the mandatory and pointless "reboot your modem"....bottom line? I should not expect anything more than 50Kbps Rx...note its note even KBps! On a Turbo8? Really? Kwani what is the contention here?

I gave up at that point.

Sent from my BlackBerry®

-----Original Message-----
From: Watchman <skunkingrahim@gmail.com>
Sender: skunkworks-bounces@lists.my.co.ke
Date: Mon, 19 Nov 2012 22:35:50
To: Skunkworks Forum<skunkworks@lists.my.co.ke>
Reply-To: Skunkworks Mailing List <skunkworks@lists.my.co.ke>
Subject: [Skunkworks] Zuku Internet

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--
Regards

Brian Ngure


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