Have you ever sat down in a restaurant to order a meal (hamburger and very special chips and a drink) and what you get is just the burger and no chips. What would you do if the bill comes and still charges you for chips, just because you ordered it? You would complain and if they insist you pay the full amount, you would rant about it and feel like you were sidelined. Well that’s exactly the same here.

I would like to add that the only thing anyone here can do is rant and not take sides. Its not if but when you will have to deal with customer service. And hopefully you have the best experience and discredit loyal zuku customers who now have a legitimate complaints.

Sham

From: skunkworks-bounces@lists.my.co.ke [mailto:skunkworks-bounces@lists.my.co.ke] On Behalf Of amanya
Sent: November-21-12 1:45 PM
To: Skunkworks Mailing List
Subject: Re: [Skunkworks] Zuku Internet

this talk of service providers rights is an odd one. what they have are duties/responsibilities to provide a service. consumers on the other hand, have rights to service that's been promised them

On Nov 21, 2012 9:46 AM, "Okechukwu" <okechukwu@gmail.com> wrote:

@Rahim, it is your right to rant - if you don't, how will those who have not tested the waters of the service provider make decisions.

@Richard, respect is earned, and when am paying for a service, I can use whichever tone I want. The fact that their is ranting means that we want the service provider to change and give value for money, otherwise we would have taken other services even if they are more expensive.

I choose not to talk about Zuku coz my relationship with them is on the estranged level - this good wife Zuku has turned to be one of them bad ones, so am soon filing for a divorce.

./Ok3ch

On Wed, Nov 21, 2012 at 8:52 AM, Watchman <skunkingrahim@gmail.com> wrote:

@Richard Were,

Kindly review my initial mail. I even addressed it to Riyaz, I know he's on the list, he is one of the founding Skunks. I have not written to you in the past and will stress that I believe in my hiatus there has been a growth in the forum, I know there's more members and you are probably one of them. I do not post unless it is important or am working late and want company / help from fellow skunks.

I have had similar issues dealt with on - list with the likes of Larry Madowo on this very list. And the diplomacy you speak of went out the window when the customer care rep I spoke with gave me a story about shared contention. If they were keen on responding, and they have in the past, I would have had a response from them by now. Not everyone else feeling the pinch or not for that matter.

In any case, this is an open forum. We speak our views and keep it free :D

How's your morning @Richard?

Good Morning Skunkville.

W #thewatchmanspoke

On Tue, Nov 20, 2012 at 2:32 PM, Steve Muchai <smuchai@gmail.com> wrote:

On Tue, Nov 20, 2012 at 3:32 PM, richard were <richard.were@yahoo.com> wrote:

[....]

> Our complains must have or must be expressed in words and in forums seen to
> be respectful to the service provider.
>
> Expressing displeasure at such places in not respectful to the service
> providers hence I agree on the need to talk to customer service.

I can't believe I'm reading this. Respect my foot!

Most of the complaints you read here are posted after one has tried
all channels, pulled out their hair, kicked the cat etc...in
frustration. It's a name and shame kind of thing - as a last resort
one hopes some skunk who works at $provider will feel embarrassed
enough to actually do something about their rant.

Regards,
Steve

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