Last week somehow my minimum balance defaulted to 7 bob (as opposed to 0.00 bob for those who dont spend to the last cent:) ). I called cust care and after a few days, the problem was rectified. The CS guy told me its a problem they had id'd and are working on. May be similar issue On 5/23/09, Martin Muraguri <martinmur87@gmail.com> wrote:

As much as safaricom enjoys a monopoly thats far from being brought down... especially with zains failing market trends and orange's poor coverage... they are planning their downfall if a quality assurance is not set up or revied for that matter!

I also loaded some airtime this mornig and immediatley after getting the confirmation; another one followed telling me that the service was unavailable and that i shoulf try again later ... Luckily my a/c got credited.

its time they invest in young minds and fish ideas from Varsities ... They must have learned from the M-Pesa concept origination!!!

Maina Muraguri

On Sat, May 23, 2009 at 7:38 AM, Mbugua Njihia <mbugua@symbiotic.co.ke>wrote:

...

*Today morning,*

I send a text only for the 3 notorious responses from Safaricom saying insufficient credit.

A quick *144# reveals that the credit is sufficient to call 20 people sembuse text.

How could this happen?

Ps. I am looking for technical suggestions in as much as having the experience sucked

_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general

I've also noticed that M-Pesa is apparently down, unless the agent duped me. I deposit money into my friends account so that I send it to someone, but for the last one hour, the confirmation is yet to go through! How long, approximately and from experience, should it 'hang' before a positive answer? On 23/05/2009, Simon Mbuthia <simon.mbuthia@gmail.com> wrote:

What pisses me most about Safcon is the numerous junk SMS that they send advertising some service that I don't need. I wish I could get them to realize that I never subscribed to that SPAM-SMS service of theirs. I called their customer care service and asked them whether they can turn it off for my phone, the guy said he'll get back to me. I'm still patient.

Me.

2009/5/23 Mr. Lawi <mail2lawi@gmail.com>

...

Last week somehow my minimum balance defaulted to 7 bob (as opposed to 0.00 bob for those who dont spend to the last cent:) ). I called cust care and after a few days, the problem was rectified. The CS guy told me its a problem they had id'd and are working on. May be similar issue

On 5/23/09, Martin Muraguri <martinmur87@gmail.com> wrote:

...

As much as safaricom enjoys a monopoly thats far from being brought down... especially with zains failing market trends and orange's poor coverage... they are planning their downfall if a quality assurance is not set up or revied for that matter!

I also loaded some airtime this mornig and immediatley after getting the confirmation; another one followed telling me that the service was unavailable and that i shoulf try again later ... Luckily my a/c got credited.

its time they invest in young minds and fish ideas from Varsities ... They must have learned from the M-Pesa concept origination!!!

Maina Muraguri

On Sat, May 23, 2009 at 7:38 AM, Mbugua Njihia <mbugua@symbiotic.co.ke>wrote:

...

*Today morning,*

I send a text only for the 3 notorious responses from Safaricom saying insufficient credit.

A quick *144# reveals that the credit is sufficient to call 20 people sembuse text.

How could this happen?

Ps. I am looking for technical suggestions in as much as having the experience sucked

_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general

_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general

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