(Rant) Hardware - After Sales Support
Hi Guys, I recently purchased an acer netbook. Its gone down twice within the last 6 months. (I really don't have a problem with this). What I have a problem with is the kind of support i get from the vendor. 3 weeks later I am yet to get my netbook back. The vendor is also not offering me any alternatives. Given that this is a working tool I expect the following at a minimum from a vendor: - A replacement option .. while my hardware is getting fixed. - A quality of service guarantee. (that is actually met) That having been said. Does anyone know of a vendor who actually does the above. I will gladly take all my future hardware business there. Lets reward some1 who actually cares about their customers. Regards Bob
Deafening silence. So, it seems that no hardware vendor is willing to offer sensible after sales... :( On Mon, Feb 15, 2010 at 2:19 PM, robert njuguna <robert.njuguna@gmail.com>wrote:
Hi Guys,
I recently purchased an acer netbook.
Its gone down twice within the last 6 months. (I really don't have a problem with this).
What I have a problem with is the kind of support i get from the vendor.
3 weeks later I am yet to get my netbook back. The vendor is also not offering me any alternatives.
Given that this is a working tool I expect the following at a minimum from a vendor:
- A replacement option .. while my hardware is getting fixed. - A quality of service guarantee. (that is actually met)
That having been said.
Does anyone know of a vendor who actually does the above.
I will gladly take all my future hardware business there.
Lets reward some1 who actually cares about their customers.
Regards
Bob _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheet
http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1f... ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke Other lists ------------- Announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science: http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi: http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
Mwangi, Being a vendor I have contacted Robert offlist and explained afew issues on hi concerns. If you require the same I could assist also. I do hope you find this information helpful. Should you require any further assistance, please do not hesitate to contact us Alvin Ochieng Corporate Account Manager Greenline Technology Limited IT Hardware and Software Solutions 2nd Floor, Odyssey Plaza, Mukoma Road. Email :info@greenline.co.ke Tel : +254 20 651755 / 552086 Fax : +254 20 559841 +254 722-313923 Mon-Fri (8-5pm) Print only when necessary On 2/15/10, Lmwangi <lmwangi@gmail.com> wrote:
Deafening silence. So, it seems that no hardware vendor is willing to offer sensible after sales... :(
On Mon, Feb 15, 2010 at 2:19 PM, robert njuguna <robert.njuguna@gmail.com> wrote:
Hi Guys,
I recently purchased an acer netbook.
Its gone down twice within the last 6 months. (I really don't have a problem with this).
What I have a problem with is the kind of support i get from the vendor.
3 weeks later I am yet to get my netbook back. The vendor is also not offering me any alternatives.
Given that this is a working tool I expect the following at a minimum from a vendor:
- A replacement option .. while my hardware is getting fixed. - A quality of service guarantee. (that is actually met)
That having been said.
Does anyone know of a vendor who actually does the above.
I will gladly take all my future hardware business there.
Lets reward some1 who actually cares about their customers.
Regards
Bob _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheet
http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1f...
------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke Other lists ------------- Announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science: http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi: http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheet http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1f... ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke Other lists ------------- Announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science: http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi: http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
After sales service and indeed customer service as a whole seems to be a foreign concept with almost all companies. I'm sure we can all relate. Companies will treat you like a King (or Queen) until your cold hard cash is in their fingers. After that! Ole wako!! On Mon, Feb 15, 2010 at 5:07 PM, Lmwangi <lmwangi@gmail.com> wrote:
Deafening silence. So, it seems that no hardware vendor is willing to offer sensible after sales... :(
Seriously .. no one sees the opportunity here????? (Unless you are selling absolutely messed up hardware) as a vendor if you made a product where u charged some1 a 10% premium on the value of the purchase to guarantee them a standby hardware in the event of warranty issues. i bet you would make a neat profit. Statistically speaking all you would have to do is keep one stand by machine for every 10 units sold. It doesnt even have to be the same machine. Just a machine of comparable specs, which will be returned once the i get my hardware back. And you will get lots of brand mileage and karma points. plus you will make quite some money (given that u sell good quality hardware). On Mon, Feb 15, 2010 at 5:20 PM, Rad! <conradakunga@gmail.com> wrote:
After sales service and indeed customer service as a whole seems to be a foreign concept with almost all companies. I'm sure we can all relate. Companies will treat you like a King (or Queen) until your cold hard cash is in their fingers. After that! Ole wako!!
On Mon, Feb 15, 2010 at 5:07 PM, Lmwangi <lmwangi@gmail.com> wrote:
Deafening silence. So, it seems that no hardware vendor is willing to offer sensible after sales... :(
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheet http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1f... ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke Other lists ------------- Announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science: http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi: http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
Greetings Robert, Was busy, hadn't seen this post. I'll tell you this much. We do the replacement option with Elite, spares can take a while to come in and as a part of the Premium resellership, we are to accomodate our clients with a replacement while things are being taken care of. I can't brag about our quality of service however i personally haven't heard of anything bad about us other than the fact that our goods are expensive and take a while to get brought in. Other then that, i don't think i can say more. Oh yeah.. i can!! Once you go Mac, you rarely go BACK! muhuhahahah!! been dying to use that line ;) robert njuguna wrote:
Hi Guys,
I recently purchased an acer netbook.
Its gone down twice within the last 6 months. (I really don't have a problem with this).
What I have a problem with is the kind of support i get from the vendor.
3 weeks later I am yet to get my netbook back. The vendor is also not offering me any alternatives.
Given that this is a working tool I expect the following at a minimum from a vendor:
- A replacement option .. while my hardware is getting fixed. - A quality of service guarantee. (that is actually met)
That having been said.
Does anyone know of a vendor who actually does the above.
I will gladly take all my future hardware business there.
Lets reward some1 who actually cares about their customers.
Regards
Bob _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheet http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1f... ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke Other lists ------------- Announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science: http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi: http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
Rahim I do agree to service this option the cost will be high............ On Mon, Feb 15, 2010 at 6:10 PM, Rahim Kara <skunkingrahim@gmail.com> wrote:
Greetings Robert,
Was busy, hadn't seen this post. I'll tell you this much. We do the replacement option with Elite, spares can take a while to come in and as a part of the Premium resellership, we are to accomodate our clients with a replacement while things are being taken care of. I can't brag about our quality of service however i personally haven't heard of anything bad about us other than the fact that our goods are expensive and take a while to get brought in.
Other then that, i don't think i can say more.
Oh yeah.. i can!!
Once you go Mac, you rarely go BACK! muhuhahahah!! been dying to use that line ;)
robert njuguna wrote:
Hi Guys,
I recently purchased an acer netbook.
Its gone down twice within the last 6 months. (I really don't have a problem with this).
What I have a problem with is the kind of support i get from the vendor.
3 weeks later I am yet to get my netbook back. The vendor is also not offering me any alternatives.
Given that this is a working tool I expect the following at a minimum from a vendor:
- A replacement option .. while my hardware is getting fixed. - A quality of service guarantee. (that is actually met)
That having been said.
Does anyone know of a vendor who actually does the above.
I will gladly take all my future hardware business there.
Lets reward some1 who actually cares about their customers.
Regards
Bob _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheet http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1f... ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke Other lists ------------- Announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science: http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi: http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheet http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1f... ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke Other lists ------------- Announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science: http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi: http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
Financing options? Alvin Jason Ochieng wrote:
Rahim I do agree to service this option the cost will be high............
On Mon, Feb 15, 2010 at 6:10 PM, Rahim Kara <skunkingrahim@gmail.com> wrote:
Greetings Robert,
Was busy, hadn't seen this post. I'll tell you this much. We do the replacement option with Elite, spares can take a while to come in and as a part of the Premium resellership, we are to accomodate our clients with a replacement while things are being taken care of. I can't brag about our quality of service however i personally haven't heard of anything bad about us other than the fact that our goods are expensive and take a while to get brought in.
Other then that, i don't think i can say more.
Oh yeah.. i can!!
Once you go Mac, you rarely go BACK! muhuhahahah!! been dying to use that line ;)
robert njuguna wrote:
Hi Guys,
I recently purchased an acer netbook.
Its gone down twice within the last 6 months. (I really don't have a problem with this).
What I have a problem with is the kind of support i get from the vendor.
3 weeks later I am yet to get my netbook back. The vendor is also not offering me any alternatives.
Given that this is a working tool I expect the following at a minimum from a vendor:
- A replacement option .. while my hardware is getting fixed. - A quality of service guarantee. (that is actually met)
That having been said.
Does anyone know of a vendor who actually does the above.
I will gladly take all my future hardware business there.
Lets reward some1 who actually cares about their customers.
Regards
Bob _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheet http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1f... ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke Other lists ------------- Announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science: http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi: http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheet http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1f... ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke Other lists ------------- Announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science: http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi: http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheet http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1f... ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke Other lists ------------- Announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science: http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi: http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
I think vendors need to ask themselves whether they sell hardware or solutions. The answer they come up with to that question will determine the kind of service they offer and how they price their products..... On Tue, Feb 16, 2010 at 8:21 AM, Rahim Kara <skunkingrahim@gmail.com> wrote:
Financing options?
Alvin Jason Ochieng wrote:
Rahim I do agree to service this option the cost will be high............
On Mon, Feb 15, 2010 at 6:10 PM, Rahim Kara <skunkingrahim@gmail.com> <skunkingrahim@gmail.com> wrote:
Greetings Robert,
Was busy, hadn't seen this post. I'll tell you this much. We do the replacement option with Elite, spares can take a while to come in and as a part of the Premium resellership, we are to accomodate our clients with a replacement while things are being taken care of. I can't brag about our quality of service however i personally haven't heard of anything bad about us other than the fact that our goods are expensive and take a while to get brought in.
Other then that, i don't think i can say more.
Oh yeah.. i can!!
Once you go Mac, you rarely go BACK! muhuhahahah!! been dying to use that line ;)
robert njuguna wrote:
Hi Guys,
I recently purchased an acer netbook.
Its gone down twice within the last 6 months. (I really don't have a problem with this).
What I have a problem with is the kind of support i get from the vendor.
3 weeks later I am yet to get my netbook back. The vendor is also not offering me any alternatives.
Given that this is a working tool I expect the following at a minimum from a vendor:
- A replacement option .. while my hardware is getting fixed. - A quality of service guarantee. (that is actually met)
That having been said.
Does anyone know of a vendor who actually does the above.
I will gladly take all my future hardware business there.
Lets reward some1 who actually cares about their customers.
Regards
Bob _______________________________________________ Skunkworks mailing listSkunkworks@lists.my.co.kehttp://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheethttp://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1f... ------------ Skunkworks Ruleshttp://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke Other lists ------------- Announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science: http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi: http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
_______________________________________________ Skunkworks mailing listSkunkworks@lists.my.co.kehttp://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheethttp://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1f... ------------ Skunkworks Ruleshttp://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke Other lists ------------- Announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science: http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi: http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
_______________________________________________ Skunkworks mailing listSkunkworks@lists.my.co.kehttp://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheethttp://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1f... ------------ Skunkworks Ruleshttp://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke Other lists ------------- Announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science: http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi: http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheet
http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1f... ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke Other lists ------------- Announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science: http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi: http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- Sent from my Voice Recognition Watch© -------------------------------------------------------------------- God is not an excuse for lack of discipline -------------------------------------------------------------------- Our greatest fear is not that we are inadequate,but that we are powerful beyond measure.It is our light, not our darkness, that frightens us.There is nothing enlightened about shrinking so that other people won't feel insecure around you.As we let our own light shine, we consciously give other people permission to do the same. As we are liberated from our fear,our presence automatically liberates others.
Joram definitely a Solution.......... On Tue, Feb 16, 2010 at 8:28 AM, Joram Mwinamo <joram.mwinamo@gmail.com> wrote:
I think vendors need to ask themselves whether they sell hardware or solutions. The answer they come up with to that question will determine the kind of service they offer and how they price their products.....
On Tue, Feb 16, 2010 at 8:21 AM, Rahim Kara <skunkingrahim@gmail.com> wrote:
Financing options?
Alvin Jason Ochieng wrote:
Rahim I do agree to service this option the cost will be high............
On Mon, Feb 15, 2010 at 6:10 PM, Rahim Kara <skunkingrahim@gmail.com> wrote:
Greetings Robert,
Was busy, hadn't seen this post. I'll tell you this much. We do the replacement option with Elite, spares can take a while to come in and as a part of the Premium resellership, we are to accomodate our clients with a replacement while things are being taken care of. I can't brag about our quality of service however i personally haven't heard of anything bad about us other than the fact that our goods are expensive and take a while to get brought in.
Other then that, i don't think i can say more.
Oh yeah.. i can!!
Once you go Mac, you rarely go BACK! muhuhahahah!! been dying to use that line ;)
robert njuguna wrote:
Hi Guys,
I recently purchased an acer netbook.
Its gone down twice within the last 6 months. (I really don't have a problem with this).
What I have a problem with is the kind of support i get from the vendor.
3 weeks later I am yet to get my netbook back. The vendor is also not offering me any alternatives.
Given that this is a working tool I expect the following at a minimum from a vendor:
- A replacement option .. while my hardware is getting fixed. - A quality of service guarantee. (that is actually met)
That having been said.
Does anyone know of a vendor who actually does the above.
I will gladly take all my future hardware business there.
Lets reward some1 who actually cares about their customers.
Regards
Bob _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheet
http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1f... ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke Other lists ------------- Announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science: http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi: http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheet
http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1f... ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke Other lists ------------- Announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science: http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi: http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheet
http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1f... ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke Other lists ------------- Announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science: http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi: http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheet
http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1f... ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke Other lists ------------- Announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science: http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi: http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- Sent from my Voice Recognition Watch© -------------------------------------------------------------------- God is not an excuse for lack of discipline -------------------------------------------------------------------- Our greatest fear is not that we are inadequate,but that we are powerful beyond measure.It is our light, not our darkness, that frightens us.There is nothing enlightened about shrinking so that other people won't feel insecure around you.As we let our own light shine, we consciously give other people permission to do the same. As we are liberated from our fear,our presence automatically liberates others.
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheet http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1f... ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke Other lists ------------- Announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science: http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi: http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
Then why do most act as if they sell hardware? No better than mathrees where even before you have set foot on the ground they have started moving the vehicle!!!! Thats how most kenyan business people behave after you pay On Tue, Feb 16, 2010 at 8:36 AM, Alvin Jason Ochieng <ajochola@gmail.com>wrote:
Joram definitely a Solution..........
On Tue, Feb 16, 2010 at 8:28 AM, Joram Mwinamo <joram.mwinamo@gmail.com> wrote:
I think vendors need to ask themselves whether they sell hardware or solutions. The answer they come up with to that question will determine the kind of service they offer and how they price their products.....
On Tue, Feb 16, 2010 at 8:21 AM, Rahim Kara <skunkingrahim@gmail.com> wrote:
Financing options?
Alvin Jason Ochieng wrote:
Rahim I do agree to service this option the cost will be
high............
On Mon, Feb 15, 2010 at 6:10 PM, Rahim Kara <skunkingrahim@gmail.com> wrote:
Greetings Robert,
Was busy, hadn't seen this post. I'll tell you this much. We do the replacement option with Elite, spares can take a while to come in and as a part of the Premium resellership, we are to accomodate our clients with a replacement while things are being taken care of. I can't brag about our quality of
service
however i personally haven't heard of anything bad about us other than the fact that our goods are expensive and take a while to get brought in.
Other then that, i don't think i can say more.
Oh yeah.. i can!!
Once you go Mac, you rarely go BACK! muhuhahahah!! been dying to use that line ;)
robert njuguna wrote:
Hi Guys,
I recently purchased an acer netbook.
Its gone down twice within the last 6 months. (I really don't have a problem with this).
What I have a problem with is the kind of support i get from the vendor.
3 weeks later I am yet to get my netbook back. The vendor is also not offering me any alternatives.
Given that this is a working tool I expect the following at a minimum from a vendor:
- A replacement option .. while my hardware is getting fixed. - A quality of service guarantee. (that is actually met)
That having been said.
Does anyone know of a vendor who actually does the above.
I will gladly take all my future hardware business there.
Lets reward some1 who actually cares about their customers.
Regards
Bob _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheet
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-- Sent from my Voice Recognition Watch© -------------------------------------------------------------------- God is not an excuse for lack of discipline -------------------------------------------------------------------- Our greatest fear is not that we are inadequate,but that we are powerful beyond measure.It is our light, not our darkness, that frightens us.There is nothing enlightened about shrinking so that other people won't feel insecure around you.As we let our own light shine, we consciously give other people permission to do the same. As we are liberated from our fear,our presence automatically liberates others.
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-- Sent from my Voice Recognition Watch© -------------------------------------------------------------------- God is not an excuse for lack of discipline -------------------------------------------------------------------- Our greatest fear is not that we are inadequate,but that we are powerful beyond measure.It is our light, not our darkness, that frightens us.There is nothing enlightened about shrinking so that other people won't feel insecure around you.As we let our own light shine, we consciously give other people permission to do the same. As we are liberated from our fear,our presence automatically liberates others.
participants (6)
-
Alvin Jason Ochieng -
Joram Mwinamo -
Lmwangi -
Rad! -
Rahim Kara -
robert njuguna