Rahim I do agree to service this option the cost will be high............
On Mon, Feb 15, 2010 at 6:10 PM, Rahim Kara <skunkingrahim@gmail.com> wrote:
Greetings Robert,
Was busy, hadn't seen this post.
I'll tell you this much.
We do the replacement option with Elite, spares can take a while to come in
and as a part of the Premium resellership, we are to accomodate our clients
with a replacement while
things are being taken care of. I can't brag about our quality of service
however i personally haven't heard of anything bad about us other than the
fact that our goods are expensive and
take a while to get brought in.
Other then that, i don't think i can say more.
Oh yeah.. i can!!
Once you go Mac, you rarely go BACK! muhuhahahah!! been dying to use that
line ;)
robert njuguna wrote:
Hi Guys,
I recently purchased an acer netbook.
Its gone down twice within the last 6 months. (I really don't have a
problem with this).
What I have a problem with is the kind of support i get from the vendor.
3 weeks later I am yet to get my netbook back. The vendor is also not
offering me any alternatives.
Given that this is a working tool I expect the following at a minimum
from a vendor:
- A replacement option .. while my hardware is getting fixed.
- A quality of service guarantee. (that is actually met)
That having been said.
Does anyone know of a vendor who actually does the above.
I will gladly take all my future hardware business there.
Lets reward some1 who actually cares about their customers.
Regards
Bob
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