Greetings Robert,

Was busy, hadn't seen this post.
I'll tell you this much.
We do the replacement option with Elite, spares can take a while to come in and as a part of the Premium resellership, we are to accomodate our clients with a replacement while
things are being taken care of. I can't brag about our quality of service however i personally haven't heard of anything bad about us other than the fact that our goods are expensive and
take a while to get brought in.

Other then that, i don't think i can say more.

Oh yeah.. i can!!

Once you go Mac, you rarely go BACK! muhuhahahah!! been dying to use that line ;)

robert njuguna wrote: 
Hi Guys,

I recently purchased an acer netbook.

Its gone down twice within the last 6 months. (I really don't have a
problem with this).

What I have a problem with is the kind of support i get from the vendor.

3 weeks later I am yet to get my netbook back. The vendor is also not
offering me any alternatives.

Given that this is a working tool I expect the following at a minimum
from a vendor:

 - A replacement option .. while my hardware is getting fixed.
 - A quality of service guarantee. (that is actually met)

That having been said.

Does anyone know of a vendor who actually does the above.

I will gladly take all my future hardware business there.

Lets reward some1 who actually cares about their customers.

Regards

Bob
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