Hi guys Be careful when you buy goods online even on Jumia. You will find new counterfeit items there too. Yes they sell original products like the Samsung I'm using that I got there in 2015 but they sell fake too especially accessories like power banks, earphones, chargers etc. I ordered Sony earphones for 1000 only to receive counterfeit ones that you can get for sh 150 on Luthuli Avenue. I raised the alarm on twitter and many replied with how they have received fake stuff too including clothing. Jumia replied and told me I can return them for a refund but I had already got rid of them out of frustration. I would advice visiting original physical stores like Anisuma, Nakumat and Safaricom shops. Be careful. Regards, Gachanja.
Gachanja, I was also sold (on Jumia) what I believe are fake Sony headphones last year. Since they weren't too awful and that I didn't want to have to wait to be refunded then look for some others, I just let it be. Thanks for confirming my suspicions... Regards, -- Mutinda Kitana Project Manager GENIUSPHERE Cell: 0722-944455 -- Don’t worry about getting motivated. Just get going. ~ Borrowed On Tue, Jul 26, 2016 at 1:07 PM, Gachanja via skunkworks < skunkworks@lists.my.co.ke> wrote:
Hi guys
Be careful when you buy goods online even on Jumia. You will find new counterfeit items there too. Yes they sell original products like the Samsung I'm using that I got there in 2015 but they sell fake too especially accessories like power banks, earphones, chargers etc. I ordered Sony earphones for 1000 only to receive counterfeit ones that you can get for sh 150 on Luthuli Avenue. I raised the alarm on twitter and many replied with how they have received fake stuff too including clothing. Jumia replied and told me I can return them for a refund but I had already got rid of them out of frustration. I would advice visiting original physical stores like Anisuma, Nakumat and Safaricom shops. Be careful.
Regards, Gachanja.
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
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I am still skeptical about buying things online and having them delivered to me. What I do, is at the end before checkout they show who fulfills the order and I just go and buy the item from them. It is cheaper since I can bargain. That works for me for now though it beats the benefits of online shopping. Kind Regards, Kennedy KK Mobile: +93 799 99 4235 / +254 721 69 9119 Home: +254 20 528 3207 Skype: k.kairu Gtalk: kkairu On Tue, Jul 26, 2016 at 3:06 PM, Mutinda Kitana via skunkworks < skunkworks@lists.my.co.ke> wrote:
Gachanja,
I was also sold (on Jumia) what I believe are fake Sony headphones last year. Since they weren't too awful and that I didn't want to have to wait to be refunded then look for some others, I just let it be.
Thanks for confirming my suspicions...
Regards,
-- Mutinda Kitana Project Manager GENIUSPHERE Cell: 0722-944455 --
Don’t worry about getting motivated.
Just get going. ~ Borrowed
On Tue, Jul 26, 2016 at 1:07 PM, Gachanja via skunkworks < skunkworks@lists.my.co.ke> wrote:
Hi guys
Be careful when you buy goods online even on Jumia. You will find new counterfeit items there too. Yes they sell original products like the Samsung I'm using that I got there in 2015 but they sell fake too especially accessories like power banks, earphones, chargers etc. I ordered Sony earphones for 1000 only to receive counterfeit ones that you can get for sh 150 on Luthuli Avenue. I raised the alarm on twitter and many replied with how they have received fake stuff too including clothing. Jumia replied and told me I can return them for a refund but I had already got rid of them out of frustration. I would advice visiting original physical stores like Anisuma, Nakumat and Safaricom shops. Be careful.
Regards, Gachanja.
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
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My question is why do you all think JUMIA in particular sells 'Genuine Stuff''? Regards, Alvin Ochola On Tue, Jul 26, 2016 at 1:42 PM, Kennedy Kairu Kariuki via skunkworks < skunkworks@lists.my.co.ke> wrote:
I am still skeptical about buying things online and having them delivered to me. What I do, is at the end before checkout they show who fulfills the order and I just go and buy the item from them. It is cheaper since I can bargain.
That works for me for now though it beats the benefits of online shopping.
Kind Regards,
Kennedy KK
Mobile: +93 799 99 4235 / +254 721 69 9119 Home: +254 20 528 3207 Skype: k.kairu Gtalk: kkairu
On Tue, Jul 26, 2016 at 3:06 PM, Mutinda Kitana via skunkworks < skunkworks@lists.my.co.ke> wrote:
Gachanja,
I was also sold (on Jumia) what I believe are fake Sony headphones last year. Since they weren't too awful and that I didn't want to have to wait to be refunded then look for some others, I just let it be.
Thanks for confirming my suspicions...
Regards,
-- Mutinda Kitana Project Manager GENIUSPHERE Cell: 0722-944455 --
Don’t worry about getting motivated.
Just get going. ~ Borrowed
On Tue, Jul 26, 2016 at 1:07 PM, Gachanja via skunkworks < skunkworks@lists.my.co.ke> wrote:
Hi guys
Be careful when you buy goods online even on Jumia. You will find new counterfeit items there too. Yes they sell original products like the Samsung I'm using that I got there in 2015 but they sell fake too especially accessories like power banks, earphones, chargers etc. I ordered Sony earphones for 1000 only to receive counterfeit ones that you can get for sh 150 on Luthuli Avenue. I raised the alarm on twitter and many replied with how they have received fake stuff too including clothing. Jumia replied and told me I can return them for a refund but I had already got rid of them out of frustration. I would advice visiting original physical stores like Anisuma, Nakumat and Safaricom shops. Be careful.
Regards, Gachanja.
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
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They actually do. Depends on who is fulfilling the order (Jumia or Reputable vendor) Kind Regards, Kennedy KK Mobile: +93 799 99 4235 / +254 721 69 9119 Home: +254 20 528 3207 Skype: k.kairu Gtalk: kkairu On Tue, Jul 26, 2016 at 3:18 PM, Alvin Jason Ochieng <ajochola@gmail.com> wrote:
My question is why do you all think JUMIA in particular sells 'Genuine Stuff''?
Regards,
Alvin Ochola
On Tue, Jul 26, 2016 at 1:42 PM, Kennedy Kairu Kariuki via skunkworks < skunkworks@lists.my.co.ke> wrote:
I am still skeptical about buying things online and having them delivered to me. What I do, is at the end before checkout they show who fulfills the order and I just go and buy the item from them. It is cheaper since I can bargain.
That works for me for now though it beats the benefits of online shopping.
Kind Regards,
Kennedy KK
Mobile: +93 799 99 4235 / +254 721 69 9119 Home: +254 20 528 3207 Skype: k.kairu Gtalk: kkairu
On Tue, Jul 26, 2016 at 3:06 PM, Mutinda Kitana via skunkworks < skunkworks@lists.my.co.ke> wrote:
Gachanja,
I was also sold (on Jumia) what I believe are fake Sony headphones last year. Since they weren't too awful and that I didn't want to have to wait to be refunded then look for some others, I just let it be.
Thanks for confirming my suspicions...
Regards,
-- Mutinda Kitana Project Manager GENIUSPHERE Cell: 0722-944455 --
Don’t worry about getting motivated.
Just get going. ~ Borrowed
On Tue, Jul 26, 2016 at 1:07 PM, Gachanja via skunkworks < skunkworks@lists.my.co.ke> wrote:
Hi guys
Be careful when you buy goods online even on Jumia. You will find new counterfeit items there too. Yes they sell original products like the Samsung I'm using that I got there in 2015 but they sell fake too especially accessories like power banks, earphones, chargers etc. I ordered Sony earphones for 1000 only to receive counterfeit ones that you can get for sh 150 on Luthuli Avenue. I raised the alarm on twitter and many replied with how they have received fake stuff too including clothing. Jumia replied and told me I can return them for a refund but I had already got rid of them out of frustration. I would advice visiting original physical stores like Anisuma, Nakumat and Safaricom shops. Be careful.
Regards, Gachanja.
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
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Jumia links you, the customer, to a vendor. Their urge is for the commission, for better business, they need a quality assuarance department to ensure they deal with reputable vendors who don't do counterfeit stuff. Sadly, such department doesn't exist with them. My weakness, advantage as well is that before buying a gadget/equipment locally, i have to view, touch & bargain. Locally, online is not an option. Tho' Amazon and likes is an option, they have never dissapointed when it comes to quality.
On Jul 26, 2016, at 1:51 PM, Kennedy Kairu Kariuki via skunkworks <skunkworks@lists.my.co.ke> wrote:
They actually do. Depends on who is fulfilling the order (Jumia or Reputable vendor)
Kind Regards,
Kennedy KK
Mobile: +93 799 99 4235 / +254 721 69 9119 Home: +254 20 528 3207 Skype: k.kairu Gtalk: kkairu
On Tue, Jul 26, 2016 at 3:18 PM, Alvin Jason Ochieng <ajochola@gmail.com> wrote: My question is why do you all think JUMIA in particular sells 'Genuine Stuff''?
Regards,
Alvin Ochola
On Tue, Jul 26, 2016 at 1:42 PM, Kennedy Kairu Kariuki via skunkworks <skunkworks@lists.my.co.ke> wrote: I am still skeptical about buying things online and having them delivered to me. What I do, is at the end before checkout they show who fulfills the order and I just go and buy the item from them. It is cheaper since I can bargain.
That works for me for now though it beats the benefits of online shopping.
Kind Regards,
Kennedy KK
Mobile: +93 799 99 4235 / +254 721 69 9119 Home: +254 20 528 3207 Skype: k.kairu Gtalk: kkairu
On Tue, Jul 26, 2016 at 3:06 PM, Mutinda Kitana via skunkworks <skunkworks@lists.my.co.ke> wrote: Gachanja,
I was also sold (on Jumia) what I believe are fake Sony headphones last year. Since they weren't too awful and that I didn't want to have to wait to be refunded then look for some others, I just let it be.
Thanks for confirming my suspicions...
Regards,
-- Mutinda Kitana Project Manager GENIUSPHERE Cell: 0722-944455 --
Don’t worry about getting motivated. Just get going.
~ Borrowed
On Tue, Jul 26, 2016 at 1:07 PM, Gachanja via skunkworks <skunkworks@lists.my.co.ke> wrote: Hi guys
Be careful when you buy goods online even on Jumia. You will find new counterfeit items there too. Yes they sell original products like the Samsung I'm using that I got there in 2015 but they sell fake too especially accessories like power banks, earphones, chargers etc. I ordered Sony earphones for 1000 only to receive counterfeit ones that you can get for sh 150 on Luthuli Avenue. I raised the alarm on twitter and many replied with how they have received fake stuff too including clothing. Jumia replied and told me I can return them for a refund but I had already got rid of them out of frustration. I would advice visiting original physical stores like Anisuma, Nakumat and Safaricom shops. Be careful.
Regards, Gachanja.
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
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The last time I bought some good off Jumia, they were totally off what they described. I gave them out free of charge after I checked and found out the return policy was equally fake! Wah! ________________________________ From: Maisiba Bravo via skunkworks <skunkworks@lists.my.co.ke> Sent: Tuesday, July 26, 2016 2:33 PM To: Kennedy Kairu Kariuki; Skunkworks Mailing List Subject: Re: [Skunkworks] Fake stuff on Jumia Jumia links you, the customer, to a vendor. Their urge is for the commission, for better business, they need a quality assuarance department to ensure they deal with reputable vendors who don't do counterfeit stuff. Sadly, such department doesn't exist with them. My weakness, advantage as well is that before buying a gadget/equipment locally, i have to view, touch & bargain. Locally, online is not an option. Tho' Amazon and likes is an option, they have never dissapointed when it comes to quality. On Jul 26, 2016, at 1:51 PM, Kennedy Kairu Kariuki via skunkworks <skunkworks@lists.my.co.ke<mailto:skunkworks@lists.my.co.ke>> wrote: They actually do. Depends on who is fulfilling the order (Jumia or Reputable vendor) Kind Regards, Kennedy KK Mobile: +93 799 99 4235 / +254 721 69 9119 Home: +254 20 528 3207 Skype: k.kairu Gtalk: kkairu On Tue, Jul 26, 2016 at 3:18 PM, Alvin Jason Ochieng <ajochola@gmail.com<mailto:ajochola@gmail.com>> wrote: My question is why do you all think JUMIA in particular sells 'Genuine Stuff''? Regards, Alvin Ochola On Tue, Jul 26, 2016 at 1:42 PM, Kennedy Kairu Kariuki via skunkworks <skunkworks@lists.my.co.ke<mailto:skunkworks@lists.my.co.ke>> wrote: I am still skeptical about buying things online and having them delivered to me. What I do, is at the end before checkout they show who fulfills the order and I just go and buy the item from them. It is cheaper since I can bargain. That works for me for now though it beats the benefits of online shopping. Kind Regards, Kennedy KK Mobile: +93 799 99 4235 / +254 721 69 9119 Home: +254 20 528 3207 Skype: k.kairu Gtalk: kkairu On Tue, Jul 26, 2016 at 3:06 PM, Mutinda Kitana via skunkworks <skunkworks@lists.my.co.ke<mailto:skunkworks@lists.my.co.ke>> wrote: Gachanja, I was also sold (on Jumia) what I believe are fake Sony headphones last year. Since they weren't too awful and that I didn't want to have to wait to be refunded then look for some others, I just let it be. Thanks for confirming my suspicions... Regards, -- Mutinda Kitana Project Manager GENIUSPHERE Cell: 0722-944455<tel:0722-944455> -- Don’t worry about getting motivated. Just get going. ~ Borrowed On Tue, Jul 26, 2016 at 1:07 PM, Gachanja via skunkworks <skunkworks@lists.my.co.ke<mailto:skunkworks@lists.my.co.ke>> wrote: Hi guys Be careful when you buy goods online even on Jumia. You will find new counterfeit items there too. Yes they sell original products like the Samsung I'm using that I got there in 2015 but they sell fake too especially accessories like power banks, earphones, chargers etc. I ordered Sony earphones for 1000 only to receive counterfeit ones that you can get for sh 150 on Luthuli Avenue. I raised the alarm on twitter and many replied with how they have received fake stuff too including clothing. Jumia replied and told me I can return them for a refund but I had already got rid of them out of frustration. I would advice visiting original physical stores like Anisuma, Nakumat and Safaricom shops. Be careful. Regards, Gachanja. _______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke<mailto:skunkworks@lists.my.co.ke> ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke _______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke<mailto:skunkworks@lists.my.co.ke> ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke _______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke<mailto:skunkworks@lists.my.co.ke> ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke _______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke<mailto:skunkworks@lists.my.co.ke> ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
+ 1 On Tue, Jul 26, 2016 at 2:48 PM, Noah Ogori via skunkworks < skunkworks@lists.my.co.ke> wrote:
The last time I bought some good off Jumia, they were totally off what they described. I gave them out free of charge after I checked and found out the return policy was equally fake! Wah!
------------------------------ *From:* Maisiba Bravo via skunkworks <skunkworks@lists.my.co.ke> *Sent:* Tuesday, July 26, 2016 2:33 PM *To:* Kennedy Kairu Kariuki; Skunkworks Mailing List *Subject:* Re: [Skunkworks] Fake stuff on Jumia
Jumia links you, the customer, to a vendor. Their urge is for the commission, for better business, they need a quality assuarance department to ensure they deal with reputable vendors who don't do counterfeit stuff. Sadly, such department doesn't exist with them.
My weakness, advantage as well is that before buying a gadget/equipment locally, i have to view, touch & bargain. Locally, online is not an option. Tho' Amazon and likes is an option, they have never dissapointed when it comes to quality.
On Jul 26, 2016, at 1:51 PM, Kennedy Kairu Kariuki via skunkworks < skunkworks@lists.my.co.ke> wrote:
They actually do. Depends on who is fulfilling the order (Jumia or Reputable vendor)
Kind Regards,
Kennedy KK
Mobile: +93 799 99 4235 / +254 721 69 9119 Home: +254 20 528 3207 Skype: k.kairu Gtalk: kkairu
On Tue, Jul 26, 2016 at 3:18 PM, Alvin Jason Ochieng <ajochola@gmail.com> wrote:
My question is why do you all think JUMIA in particular sells 'Genuine Stuff''?
Regards,
Alvin Ochola
On Tue, Jul 26, 2016 at 1:42 PM, Kennedy Kairu Kariuki via skunkworks < skunkworks@lists.my.co.ke> wrote:
I am still skeptical about buying things online and having them delivered to me. What I do, is at the end before checkout they show who fulfills the order and I just go and buy the item from them. It is cheaper since I can bargain.
That works for me for now though it beats the benefits of online shopping.
Kind Regards,
Kennedy KK
Mobile: +93 799 99 4235 / +254 721 69 9119 Home: +254 20 528 3207 Skype: k.kairu Gtalk: kkairu
On Tue, Jul 26, 2016 at 3:06 PM, Mutinda Kitana via skunkworks < skunkworks@lists.my.co.ke> wrote:
Gachanja,
I was also sold (on Jumia) what I believe are fake Sony headphones last year. Since they weren't too awful and that I didn't want to have to wait to be refunded then look for some others, I just let it be.
Thanks for confirming my suspicions...
Regards,
-- Mutinda Kitana Project Manager GENIUSPHERE Cell: 0722-944455 --
Don’t worry about getting motivated.
Just get going. ~ Borrowed
On Tue, Jul 26, 2016 at 1:07 PM, Gachanja via skunkworks < skunkworks@lists.my.co.ke> wrote:
Hi guys
Be careful when you buy goods online even on Jumia. You will find new counterfeit items there too. Yes they sell original products like the Samsung I'm using that I got there in 2015 but they sell fake too especially accessories like power banks, earphones, chargers etc. I ordered Sony earphones for 1000 only to receive counterfeit ones that you can get for sh 150 on Luthuli Avenue. I raised the alarm on twitter and many replied with how they have received fake stuff too including clothing. Jumia replied and told me I can return them for a refund but I had already got rid of them out of frustration. I would advice visiting original physical stores like Anisuma, Nakumat and Safaricom shops. Be careful.
Regards, Gachanja.
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
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-- ALVIN OCHOLA 0722-313923 www.greenline.co.ke
I had a similar experience. Since I consider myself an innovator, I decided to try out the Jumia system and stress test it. I bought 3 products, and two did not meet the specifications. One of them was clearly not what was advertised, so I returned the two items and remained with one. I was advised by Jumia that its best not to pay for an item if it does not meet your specifications. Open it before you pay the rider. But my refund is being processed. The positives are: you can pay on delivery, their customer care responds to emails, and refunds are processed. Despite the hiccups, we as changemakers should believe in the system for e-commerce to work. --- *Beverly from Jumia Customer Care*(Jumia Kenya) Jul 26, 12:13 CET Dear Mwendwa, We hope this Email finds you well. We confirm that your returned items under order 301887792 went through the quality assessment process and our finance team ic currently processing your refund to be sent to you via Mpesa within the next 48 hours. Please be advised that the message will come from E-cart services and not Jumia. Kindly confirm once received. Our sincere apologies for any delays and inconveniences caused. Kindly reply to this email if this will not have been done within the provided time line for exclusive follow up. In the meantime, if there are any more inquiries please do not hesitate to write back to us or contact us on 0700 000 990 or 0711 011 011 Warm Regards, Jumia Customer Service On Jul 26, 2016 1:56 PM, "Kennedy Kairu Kariuki via skunkworks" < skunkworks@lists.my.co.ke> wrote:
They actually do. Depends on who is fulfilling the order (Jumia or Reputable vendor)
Kind Regards,
Kennedy KK
Mobile: +93 799 99 4235 / +254 721 69 9119 Home: +254 20 528 3207 Skype: k.kairu Gtalk: kkairu
On Tue, Jul 26, 2016 at 3:18 PM, Alvin Jason Ochieng <ajochola@gmail.com> wrote:
My question is why do you all think JUMIA in particular sells 'Genuine Stuff''?
Regards,
Alvin Ochola
On Tue, Jul 26, 2016 at 1:42 PM, Kennedy Kairu Kariuki via skunkworks < skunkworks@lists.my.co.ke> wrote:
I am still skeptical about buying things online and having them delivered to me. What I do, is at the end before checkout they show who fulfills the order and I just go and buy the item from them. It is cheaper since I can bargain.
That works for me for now though it beats the benefits of online shopping.
Kind Regards,
Kennedy KK
Mobile: +93 799 99 4235 / +254 721 69 9119 Home: +254 20 528 3207 Skype: k.kairu Gtalk: kkairu
On Tue, Jul 26, 2016 at 3:06 PM, Mutinda Kitana via skunkworks < skunkworks@lists.my.co.ke> wrote:
Gachanja,
I was also sold (on Jumia) what I believe are fake Sony headphones last year. Since they weren't too awful and that I didn't want to have to wait to be refunded then look for some others, I just let it be.
Thanks for confirming my suspicions...
Regards,
-- Mutinda Kitana Project Manager GENIUSPHERE Cell: 0722-944455 --
Don’t worry about getting motivated.
Just get going. ~ Borrowed
On Tue, Jul 26, 2016 at 1:07 PM, Gachanja via skunkworks < skunkworks@lists.my.co.ke> wrote:
Hi guys
Be careful when you buy goods online even on Jumia. You will find new counterfeit items there too. Yes they sell original products like the Samsung I'm using that I got there in 2015 but they sell fake too especially accessories like power banks, earphones, chargers etc. I ordered Sony earphones for 1000 only to receive counterfeit ones that you can get for sh 150 on Luthuli Avenue. I raised the alarm on twitter and many replied with how they have received fake stuff too including clothing. Jumia replied and told me I can return them for a refund but I had already got rid of them out of frustration. I would advice visiting original physical stores like Anisuma, Nakumat and Safaricom shops. Be careful.
Regards, Gachanja.
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I would advice to buy only ''personal'' items from JUMIA. Avoid Electronics as even Warranty Cover is Wanting. Regards, Alvin Ochola 0722313923 On Tue, Jul 26, 2016 at 2:41 PM, Mwendwa Kivuva <Kivuva@transworldafrica.com
wrote:
I had a similar experience.
Since I consider myself an innovator, I decided to try out the Jumia system and stress test it.
I bought 3 products, and two did not meet the specifications. One of them was clearly not what was advertised, so I returned the two items and remained with one. I was advised by Jumia that its best not to pay for an item if it does not meet your specifications. Open it before you pay the rider. But my refund is being processed. The positives are: you can pay on delivery, their customer care responds to emails, and refunds are processed.
Despite the hiccups, we as changemakers should believe in the system for e-commerce to work.
---
*Beverly from Jumia Customer Care*(Jumia Kenya)
Jul 26, 12:13 CET
Dear Mwendwa,
We hope this Email finds you well. We confirm that your returned items under order 301887792 went through the quality assessment process and our finance team ic currently processing your refund to be sent to you via Mpesa within the next 48 hours.
Please be advised that the message will come from E-cart services and not Jumia. Kindly confirm once received. Our sincere apologies for any delays and inconveniences caused.
Kindly reply to this email if this will not have been done within the provided time line for exclusive follow up.
In the meantime, if there are any more inquiries please do not hesitate to write back to us or contact us on 0700 000 990 or 0711 011 011
Warm Regards, Jumia Customer Service
On Jul 26, 2016 1:56 PM, "Kennedy Kairu Kariuki via skunkworks" < skunkworks@lists.my.co.ke> wrote:
They actually do. Depends on who is fulfilling the order (Jumia or Reputable vendor)
Kind Regards,
Kennedy KK
Mobile: +93 799 99 4235 / +254 721 69 9119 Home: +254 20 528 3207 Skype: k.kairu Gtalk: kkairu
On Tue, Jul 26, 2016 at 3:18 PM, Alvin Jason Ochieng <ajochola@gmail.com> wrote:
My question is why do you all think JUMIA in particular sells 'Genuine Stuff''?
Regards,
Alvin Ochola
On Tue, Jul 26, 2016 at 1:42 PM, Kennedy Kairu Kariuki via skunkworks < skunkworks@lists.my.co.ke> wrote:
I am still skeptical about buying things online and having them delivered to me. What I do, is at the end before checkout they show who fulfills the order and I just go and buy the item from them. It is cheaper since I can bargain.
That works for me for now though it beats the benefits of online shopping.
Kind Regards,
Kennedy KK
Mobile: +93 799 99 4235 / +254 721 69 9119 Home: +254 20 528 3207 Skype: k.kairu Gtalk: kkairu
On Tue, Jul 26, 2016 at 3:06 PM, Mutinda Kitana via skunkworks < skunkworks@lists.my.co.ke> wrote:
Gachanja,
I was also sold (on Jumia) what I believe are fake Sony headphones last year. Since they weren't too awful and that I didn't want to have to wait to be refunded then look for some others, I just let it be.
Thanks for confirming my suspicions...
Regards,
-- Mutinda Kitana Project Manager GENIUSPHERE Cell: 0722-944455 --
Don’t worry about getting motivated.
Just get going. ~ Borrowed
On Tue, Jul 26, 2016 at 1:07 PM, Gachanja via skunkworks < skunkworks@lists.my.co.ke> wrote:
Hi guys
Be careful when you buy goods online even on Jumia. You will find new counterfeit items there too. Yes they sell original products like the Samsung I'm using that I got there in 2015 but they sell fake too especially accessories like power banks, earphones, chargers etc. I ordered Sony earphones for 1000 only to receive counterfeit ones that you can get for sh 150 on Luthuli Avenue. I raised the alarm on twitter and many replied with how they have received fake stuff too including clothing. Jumia replied and told me I can return them for a refund but I had already got rid of them out of frustration. I would advice visiting original physical stores like Anisuma, Nakumat and Safaricom shops. Be careful.
Regards, Gachanja.
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-- ALVIN OCHOLA 0722-313923 www.greenline.co.ke
I am also a victim of 'counterfeit' goods on another Kenyan e-commerce site (http://kotec.co.ke/). I have bought several gadgets thru them and I kinda trusted them til they finally gave me a really raw deal. I purchased what they had described as an Android smart phone on their site only for me to get a 'mulika mwizi' kind of phone. The parcel was delivered to my workplace then but I was in a meeting so I instructed the receptionist to collect it on my behalf and settle the bill. I complained to the customer care as well as the MD (who is apparently owns Kotec) to have the phone exchanged but they rudely shocked me by saying they could exchange coz I had already opened the parcel. Wondering how else I would have known it was the wrong item!!! So to me I have reservations about the Kenya online shops, I'd rather take the pain to locate physical stores and get my stuff directly from the vendors. Regards, Kisovi. On Tue, Jul 26, 2016 at 2:50 PM, Alvin Jason Ochieng via skunkworks < skunkworks@lists.my.co.ke> wrote:
I would advice to buy only ''personal'' items from JUMIA. Avoid Electronics as even Warranty Cover is Wanting.
Regards,
Alvin Ochola 0722313923
On Tue, Jul 26, 2016 at 2:41 PM, Mwendwa Kivuva < Kivuva@transworldafrica.com> wrote:
I had a similar experience.
Since I consider myself an innovator, I decided to try out the Jumia system and stress test it.
I bought 3 products, and two did not meet the specifications. One of them was clearly not what was advertised, so I returned the two items and remained with one. I was advised by Jumia that its best not to pay for an item if it does not meet your specifications. Open it before you pay the rider. But my refund is being processed. The positives are: you can pay on delivery, their customer care responds to emails, and refunds are processed.
Despite the hiccups, we as changemakers should believe in the system for e-commerce to work.
---
*Beverly from Jumia Customer Care*(Jumia Kenya)
Jul 26, 12:13 CET
Dear Mwendwa,
We hope this Email finds you well. We confirm that your returned items under order 301887792 went through the quality assessment process and our finance team ic currently processing your refund to be sent to you via Mpesa within the next 48 hours.
Please be advised that the message will come from E-cart services and not Jumia. Kindly confirm once received. Our sincere apologies for any delays and inconveniences caused.
Kindly reply to this email if this will not have been done within the provided time line for exclusive follow up.
In the meantime, if there are any more inquiries please do not hesitate to write back to us or contact us on 0700 000 990 or 0711 011 011
Warm Regards, Jumia Customer Service
On Jul 26, 2016 1:56 PM, "Kennedy Kairu Kariuki via skunkworks" < skunkworks@lists.my.co.ke> wrote:
They actually do. Depends on who is fulfilling the order (Jumia or Reputable vendor)
Kind Regards,
Kennedy KK
Mobile: +93 799 99 4235 / +254 721 69 9119 Home: +254 20 528 3207 Skype: k.kairu Gtalk: kkairu
On Tue, Jul 26, 2016 at 3:18 PM, Alvin Jason Ochieng <ajochola@gmail.com
wrote:
My question is why do you all think JUMIA in particular sells 'Genuine Stuff''?
Regards,
Alvin Ochola
On Tue, Jul 26, 2016 at 1:42 PM, Kennedy Kairu Kariuki via skunkworks < skunkworks@lists.my.co.ke> wrote:
I am still skeptical about buying things online and having them delivered to me. What I do, is at the end before checkout they show who fulfills the order and I just go and buy the item from them. It is cheaper since I can bargain.
That works for me for now though it beats the benefits of online shopping.
Kind Regards,
Kennedy KK
Mobile: +93 799 99 4235 / +254 721 69 9119 Home: +254 20 528 3207 Skype: k.kairu Gtalk: kkairu
On Tue, Jul 26, 2016 at 3:06 PM, Mutinda Kitana via skunkworks < skunkworks@lists.my.co.ke> wrote:
Gachanja,
I was also sold (on Jumia) what I believe are fake Sony headphones last year. Since they weren't too awful and that I didn't want to have to wait to be refunded then look for some others, I just let it be.
Thanks for confirming my suspicions...
Regards,
-- Mutinda Kitana Project Manager GENIUSPHERE Cell: 0722-944455 --
Don’t worry about getting motivated.
Just get going. ~ Borrowed
On Tue, Jul 26, 2016 at 1:07 PM, Gachanja via skunkworks < skunkworks@lists.my.co.ke> wrote:
> Hi guys > > Be careful when you buy goods online even on Jumia. You will find > new counterfeit items there too. Yes they sell original products like the > Samsung I'm using that I got there in 2015 but they sell fake too > especially accessories like power banks, earphones, chargers etc. I ordered > Sony earphones for 1000 only to receive counterfeit ones that you can get > for sh 150 on Luthuli Avenue. > I raised the alarm on twitter and many replied with how they have > received fake stuff too including clothing. > Jumia replied and told me I can return them for a refund but I had > already got rid of them out of frustration. > I would advice visiting original physical stores like Anisuma, > Nakumat and Safaricom shops. > Be careful. > > Regards, > Gachanja. > > _______________________________________________ > skunkworks mailing list > skunkworks@lists.my.co.ke > ------------ > List info, subscribe/unsubscribe > http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks > ------------ > > Skunkworks Rules > http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 > ------------ > Other services @ http://my.co.ke >
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-- ALVIN OCHOLA 0722-313923 www.greenline.co.ke
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Did you write a review about the product you purchased from them? While this thread is bound to create an unfair venting advantage to a few electronics retailers, techies who think they can create a better portal or the regular naysayer, it would be unfair to assume that Jumia will gladly deliver to you a substandard or low quality product just to make a sale. Lets learn to review the products we purchase, good or bad, and eventually create an open feedback loop for quality control which can be used to question why the product is still listed for sale if it doesn't measure up. On Tue, Jul 26, 2016 at 1:07 PM, Gachanja via skunkworks < skunkworks@lists.my.co.ke> wrote:
Hi guys
Be careful when you buy goods online even on Jumia. You will find new counterfeit items there too. Yes they sell original products like the Samsung I'm using that I got there in 2015 but they sell fake too especially accessories like power banks, earphones, chargers etc. I ordered Sony earphones for 1000 only to receive counterfeit ones that you can get for sh 150 on Luthuli Avenue. I raised the alarm on twitter and many replied with how they have received fake stuff too including clothing. Jumia replied and told me I can return them for a refund but I had already got rid of them out of frustration. I would advice visiting original physical stores like Anisuma, Nakumat and Safaricom shops. Be careful.
Regards, Gachanja.
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As much as l would like to point a finger at Jumia, have also been a victim on eBay with substandard products. So my advise is check, the return policy on any online store before purchasing. In the case of eBay a full refund is possible as long as you are not happy same should apply locally to give us the confidence that you not losing out if the product turns out to be not at par. On 26 Jul 2016 14:25, "Patrick Kariuki via skunkworks" < skunkworks@lists.my.co.ke> wrote:
Did you write a review about the product you purchased from them?
While this thread is bound to create an unfair venting advantage to a few electronics retailers, techies who think they can create a better portal or the regular naysayer, it would be unfair to assume that Jumia will gladly deliver to you a substandard or low quality product just to make a sale.
Lets learn to review the products we purchase, good or bad, and eventually create an open feedback loop for quality control which can be used to question why the product is still listed for sale if it doesn't measure up.
On Tue, Jul 26, 2016 at 1:07 PM, Gachanja via skunkworks < skunkworks@lists.my.co.ke> wrote:
Hi guys
Be careful when you buy goods online even on Jumia. You will find new counterfeit items there too. Yes they sell original products like the Samsung I'm using that I got there in 2015 but they sell fake too especially accessories like power banks, earphones, chargers etc. I ordered Sony earphones for 1000 only to receive counterfeit ones that you can get for sh 150 on Luthuli Avenue. I raised the alarm on twitter and many replied with how they have received fake stuff too including clothing. Jumia replied and told me I can return them for a refund but I had already got rid of them out of frustration. I would advice visiting original physical stores like Anisuma, Nakumat and Safaricom shops. Be careful.
Regards, Gachanja.
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Well put Patrick. I usually do a quick check of the vendor's rating and of similar purchases to check if it worth the risk. Regards, Alex On Tue, Jul 26, 2016 at 4:46 PM, kris njoroge via skunkworks < skunkworks@lists.my.co.ke> wrote:
As much as l would like to point a finger at Jumia, have also been a victim on eBay with substandard products. So my advise is check, the return policy on any online store before purchasing. In the case of eBay a full refund is possible as long as you are not happy same should apply locally to give us the confidence that you not losing out if the product turns out to be not at par. On 26 Jul 2016 14:25, "Patrick Kariuki via skunkworks" < skunkworks@lists.my.co.ke> wrote:
Did you write a review about the product you purchased from them?
While this thread is bound to create an unfair venting advantage to a few electronics retailers, techies who think they can create a better portal or the regular naysayer, it would be unfair to assume that Jumia will gladly deliver to you a substandard or low quality product just to make a sale.
Lets learn to review the products we purchase, good or bad, and eventually create an open feedback loop for quality control which can be used to question why the product is still listed for sale if it doesn't measure up.
On Tue, Jul 26, 2016 at 1:07 PM, Gachanja via skunkworks < skunkworks@lists.my.co.ke> wrote:
Hi guys
Be careful when you buy goods online even on Jumia. You will find new counterfeit items there too. Yes they sell original products like the Samsung I'm using that I got there in 2015 but they sell fake too especially accessories like power banks, earphones, chargers etc. I ordered Sony earphones for 1000 only to receive counterfeit ones that you can get for sh 150 on Luthuli Avenue. I raised the alarm on twitter and many replied with how they have received fake stuff too including clothing. Jumia replied and told me I can return them for a refund but I had already got rid of them out of frustration. I would advice visiting original physical stores like Anisuma, Nakumat and Safaricom shops. Be careful.
Regards, Gachanja.
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I'm still sour over the "Black Friday" sham... I once ordered a 4G phone off Jumia, they delivered a 3G version with similar specs except for the network. Took almost a week for them to collect it despite multiple calls and emails. When I did get a refund, I put their daily digest emails in spam until Black Friday. On 26 Jul 2016 16:20, "Alex Ngatia via skunkworks" < skunkworks@lists.my.co.ke> wrote:
Well put Patrick. I usually do a quick check of the vendor's rating and of similar purchases to check if it worth the risk.
Regards,
Alex
On Tue, Jul 26, 2016 at 4:46 PM, kris njoroge via skunkworks < skunkworks@lists.my.co.ke> wrote:
As much as l would like to point a finger at Jumia, have also been a victim on eBay with substandard products. So my advise is check, the return policy on any online store before purchasing. In the case of eBay a full refund is possible as long as you are not happy same should apply locally to give us the confidence that you not losing out if the product turns out to be not at par. On 26 Jul 2016 14:25, "Patrick Kariuki via skunkworks" < skunkworks@lists.my.co.ke> wrote:
Did you write a review about the product you purchased from them?
While this thread is bound to create an unfair venting advantage to a few electronics retailers, techies who think they can create a better portal or the regular naysayer, it would be unfair to assume that Jumia will gladly deliver to you a substandard or low quality product just to make a sale.
Lets learn to review the products we purchase, good or bad, and eventually create an open feedback loop for quality control which can be used to question why the product is still listed for sale if it doesn't measure up.
On Tue, Jul 26, 2016 at 1:07 PM, Gachanja via skunkworks < skunkworks@lists.my.co.ke> wrote:
Hi guys
Be careful when you buy goods online even on Jumia. You will find new counterfeit items there too. Yes they sell original products like the Samsung I'm using that I got there in 2015 but they sell fake too especially accessories like power banks, earphones, chargers etc. I ordered Sony earphones for 1000 only to receive counterfeit ones that you can get for sh 150 on Luthuli Avenue. I raised the alarm on twitter and many replied with how they have received fake stuff too including clothing. Jumia replied and told me I can return them for a refund but I had already got rid of them out of frustration. I would advice visiting original physical stores like Anisuma, Nakumat and Safaricom shops. Be careful.
Regards, Gachanja.
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On Jul 26, 2016 5:19 PM, "James Wanjau via skunkworks" < skunkworks@lists.my.co.ke> wrote:
I'm still sour over the "Black Friday" sham...
I once ordered a 4G phone off Jumia, they delivered a 3G version with
similar specs except for the network.
Took almost a week for them to collect it despite multiple calls and emails. When I did get a refund, I put their daily digest emails in spam until Black Friday.
This is a system that is working. If they allowed a return, and refunded your money, that is the best they can do. It may be a completely genuine mistake to supply a 3G version of the similar 4G version. I've actually ever bought a 3G phone on a physical brick and mortar shop, thinking it's 4G. The manufacturer had the same phone make with different bands. And I never bothered to confirm or ask. Jumia's customer care does not seem very syncronised, but at least it works, and they answer to email, and process refunds. AND the best part, they allow you to scrutinise the goods at your premise before parting with your hard earned money. My take, the e-commerce ecosystems is maturing, and gamechangers like Jumia is all we need, albeit foreign. If you are a Jumia rep, have them give me a voucher for vouching for you :)
Quite interesting how many of us have had an experience with Jumia. I once bought a laptop from them and what followed is a story for another day. But as somebody put it, reviews are important and hopefully we shall one day get there. Kind regards, Patrick On Jul 26, 2016 7:31 PM, "Mwendwa Kivuva via skunkworks" < skunkworks@lists.my.co.ke> wrote:
On Jul 26, 2016 5:19 PM, "James Wanjau via skunkworks" < skunkworks@lists.my.co.ke> wrote:
I'm still sour over the "Black Friday" sham...
I once ordered a 4G phone off Jumia, they delivered a 3G version with
similar specs except for the network.
Took almost a week for them to collect it despite multiple calls and emails. When I did get a refund, I put their daily digest emails in spam until Black Friday.
This is a system that is working. If they allowed a return, and refunded your money, that is the best they can do. It may be a completely genuine mistake to supply a 3G version of the similar 4G version. I've actually ever bought a 3G phone on a physical brick and mortar shop, thinking it's 4G. The manufacturer had the same phone make with different bands. And I never bothered to confirm or ask.
Jumia's customer care does not seem very syncronised, but at least it works, and they answer to email, and process refunds.
AND the best part, they allow you to scrutinise the goods at your premise before parting with your hard earned money.
My take, the e-commerce ecosystems is maturing, and gamechangers like Jumia is all we need, albeit foreign.
If you are a Jumia rep, have them give me a voucher for vouching for you :)
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
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How do we ever think they will get better if all we say is never again? As much as we have bad experience with online shopping, there is worse experiences with locating physical shops and that has never stopped you from shopping! ./Ok3ch On Tue, Jul 26, 2016 at 8:09 PM, Patrick Mathenge via skunkworks < skunkworks@lists.my.co.ke> wrote:
Quite interesting how many of us have had an experience with Jumia. I once bought a laptop from them and what followed is a story for another day. But as somebody put it, reviews are important and hopefully we shall one day get there.
Kind regards, Patrick On Jul 26, 2016 7:31 PM, "Mwendwa Kivuva via skunkworks" < skunkworks@lists.my.co.ke> wrote:
On Jul 26, 2016 5:19 PM, "James Wanjau via skunkworks" < skunkworks@lists.my.co.ke> wrote:
I'm still sour over the "Black Friday" sham...
I once ordered a 4G phone off Jumia, they delivered a 3G version with
similar specs except for the network.
Took almost a week for them to collect it despite multiple calls and emails. When I did get a refund, I put their daily digest emails in spam until Black Friday.
This is a system that is working. If they allowed a return, and refunded your money, that is the best they can do. It may be a completely genuine mistake to supply a 3G version of the similar 4G version. I've actually ever bought a 3G phone on a physical brick and mortar shop, thinking it's 4G. The manufacturer had the same phone make with different bands. And I never bothered to confirm or ask.
Jumia's customer care does not seem very syncronised, but at least it works, and they answer to email, and process refunds.
AND the best part, they allow you to scrutinise the goods at your premise before parting with your hard earned money.
My take, the e-commerce ecosystems is maturing, and gamechangers like Jumia is all we need, albeit foreign.
If you are a Jumia rep, have them give me a voucher for vouching for you :)
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On Electrical/ Computer Equipment unless they have Partnerships with Manufacturers like HP / DELL / LENOVO and the like they will never have a sound proper backing. Save them for buying shoes , shirts , trousers at all that don't require technical expertise. Jumia sell as a 3rd party anyway. Regards, Alvin Ochola On Wed, Jul 27, 2016 at 7:46 AM, Okechukwu via skunkworks < skunkworks@lists.my.co.ke> wrote:
How do we ever think they will get better if all we say is never again? As much as we have bad experience with online shopping, there is worse experiences with locating physical shops and that has never stopped you from shopping!
./Ok3ch
On Tue, Jul 26, 2016 at 8:09 PM, Patrick Mathenge via skunkworks < skunkworks@lists.my.co.ke> wrote:
Quite interesting how many of us have had an experience with Jumia. I once bought a laptop from them and what followed is a story for another day. But as somebody put it, reviews are important and hopefully we shall one day get there.
Kind regards, Patrick On Jul 26, 2016 7:31 PM, "Mwendwa Kivuva via skunkworks" < skunkworks@lists.my.co.ke> wrote:
On Jul 26, 2016 5:19 PM, "James Wanjau via skunkworks" < skunkworks@lists.my.co.ke> wrote:
I'm still sour over the "Black Friday" sham...
I once ordered a 4G phone off Jumia, they delivered a 3G version with
similar specs except for the network.
Took almost a week for them to collect it despite multiple calls and emails. When I did get a refund, I put their daily digest emails in spam until Black Friday.
This is a system that is working. If they allowed a return, and refunded your money, that is the best they can do. It may be a completely genuine mistake to supply a 3G version of the similar 4G version. I've actually ever bought a 3G phone on a physical brick and mortar shop, thinking it's 4G. The manufacturer had the same phone make with different bands. And I never bothered to confirm or ask.
Jumia's customer care does not seem very syncronised, but at least it works, and they answer to email, and process refunds.
AND the best part, they allow you to scrutinise the goods at your premise before parting with your hard earned money.
My take, the e-commerce ecosystems is maturing, and gamechangers like Jumia is all we need, albeit foreign.
If you are a Jumia rep, have them give me a voucher for vouching for you :)
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- ALVIN OCHOLA 0722-313923 www.greenline.co.ke
True Alvin, I agree in that aspect, but how will they become better in the so called shoes and trousers if all we do is criticism here and not give actual feedback? We are a techie list and here is where we should be honing new online shopping ideas, not saying that once I am burnt I will now stick to Luthuli Avenue - where people are burnt every single day ./Ok3ch On Wed, Jul 27, 2016 at 7:58 AM, Alvin Jason Ochieng <ajochola@gmail.com> wrote:
On Electrical/ Computer Equipment unless they have Partnerships with Manufacturers like HP / DELL / LENOVO and the like
they will never have a sound proper backing. Save them for buying shoes , shirts , trousers at all that don't require technical expertise.
Jumia sell as a 3rd party anyway.
Regards,
Alvin Ochola
On Wed, Jul 27, 2016 at 7:46 AM, Okechukwu via skunkworks < skunkworks@lists.my.co.ke> wrote:
How do we ever think they will get better if all we say is never again? As much as we have bad experience with online shopping, there is worse experiences with locating physical shops and that has never stopped you from shopping!
./Ok3ch
On Tue, Jul 26, 2016 at 8:09 PM, Patrick Mathenge via skunkworks < skunkworks@lists.my.co.ke> wrote:
Quite interesting how many of us have had an experience with Jumia. I once bought a laptop from them and what followed is a story for another day. But as somebody put it, reviews are important and hopefully we shall one day get there.
Kind regards, Patrick On Jul 26, 2016 7:31 PM, "Mwendwa Kivuva via skunkworks" < skunkworks@lists.my.co.ke> wrote:
On Jul 26, 2016 5:19 PM, "James Wanjau via skunkworks" < skunkworks@lists.my.co.ke> wrote:
I'm still sour over the "Black Friday" sham...
I once ordered a 4G phone off Jumia, they delivered a 3G version with
similar specs except for the network.
Took almost a week for them to collect it despite multiple calls and emails. When I did get a refund, I put their daily digest emails in spam until Black Friday.
This is a system that is working. If they allowed a return, and refunded your money, that is the best they can do. It may be a completely genuine mistake to supply a 3G version of the similar 4G version. I've actually ever bought a 3G phone on a physical brick and mortar shop, thinking it's 4G. The manufacturer had the same phone make with different bands. And I never bothered to confirm or ask.
Jumia's customer care does not seem very syncronised, but at least it works, and they answer to email, and process refunds.
AND the best part, they allow you to scrutinise the goods at your premise before parting with your hard earned money.
My take, the e-commerce ecosystems is maturing, and gamechangers like Jumia is all we need, albeit foreign.
If you are a Jumia rep, have them give me a voucher for vouching for you :)
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- ALVIN OCHOLA 0722-313923 www.greenline.co.ke
Do they have a review team? Last I checked even the department wasn't there .... Regards, On Wed, Jul 27, 2016 at 8:59 AM, Okechukwu <okechukwu@gmail.com> wrote:
True Alvin, I agree in that aspect, but how will they become better in the so called shoes and trousers if all we do is criticism here and not give actual feedback? We are a techie list and here is where we should be honing new online shopping ideas, not saying that once I am burnt I will now stick to Luthuli Avenue - where people are burnt every single day
./Ok3ch
On Wed, Jul 27, 2016 at 7:58 AM, Alvin Jason Ochieng <ajochola@gmail.com> wrote:
On Electrical/ Computer Equipment unless they have Partnerships with Manufacturers like HP / DELL / LENOVO and the like
they will never have a sound proper backing. Save them for buying shoes , shirts , trousers at all that don't require technical expertise.
Jumia sell as a 3rd party anyway.
Regards,
Alvin Ochola
On Wed, Jul 27, 2016 at 7:46 AM, Okechukwu via skunkworks < skunkworks@lists.my.co.ke> wrote:
How do we ever think they will get better if all we say is never again? As much as we have bad experience with online shopping, there is worse experiences with locating physical shops and that has never stopped you from shopping!
./Ok3ch
On Tue, Jul 26, 2016 at 8:09 PM, Patrick Mathenge via skunkworks < skunkworks@lists.my.co.ke> wrote:
Quite interesting how many of us have had an experience with Jumia. I once bought a laptop from them and what followed is a story for another day. But as somebody put it, reviews are important and hopefully we shall one day get there.
Kind regards, Patrick On Jul 26, 2016 7:31 PM, "Mwendwa Kivuva via skunkworks" < skunkworks@lists.my.co.ke> wrote:
On Jul 26, 2016 5:19 PM, "James Wanjau via skunkworks" < skunkworks@lists.my.co.ke> wrote:
I'm still sour over the "Black Friday" sham...
I once ordered a 4G phone off Jumia, they delivered a 3G version
with similar specs except for the network.
Took almost a week for them to collect it despite multiple calls and emails. When I did get a refund, I put their daily digest emails in spam until Black Friday.
This is a system that is working. If they allowed a return, and refunded your money, that is the best they can do. It may be a completely genuine mistake to supply a 3G version of the similar 4G version. I've actually ever bought a 3G phone on a physical brick and mortar shop, thinking it's 4G. The manufacturer had the same phone make with different bands. And I never bothered to confirm or ask.
Jumia's customer care does not seem very syncronised, but at least it works, and they answer to email, and process refunds.
AND the best part, they allow you to scrutinise the goods at your premise before parting with your hard earned money.
My take, the e-commerce ecosystems is maturing, and gamechangers like Jumia is all we need, albeit foreign.
If you are a Jumia rep, have them give me a voucher for vouching for you :)
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- ALVIN OCHOLA 0722-313923 www.greenline.co.ke
-- ALVIN OCHOLA 0722-313923 www.greenline.co.ke
To be fair to other e-commerce websites, I have purchased from Hot point, Kaymu, Kilimall.... satisfied with them. I mentioned Jumia because that is in the subject line... On 27 Jul 2016 09:05, "Alvin Jason Ochieng via skunkworks" < skunkworks@lists.my.co.ke> wrote:
Do they have a review team?
Last I checked even the department wasn't there ....
Regards,
On Wed, Jul 27, 2016 at 8:59 AM, Okechukwu <okechukwu@gmail.com> wrote:
True Alvin, I agree in that aspect, but how will they become better in the so called shoes and trousers if all we do is criticism here and not give actual feedback? We are a techie list and here is where we should be honing new online shopping ideas, not saying that once I am burnt I will now stick to Luthuli Avenue - where people are burnt every single day
./Ok3ch
On Wed, Jul 27, 2016 at 7:58 AM, Alvin Jason Ochieng <ajochola@gmail.com> wrote:
On Electrical/ Computer Equipment unless they have Partnerships with Manufacturers like HP / DELL / LENOVO and the like
they will never have a sound proper backing. Save them for buying shoes , shirts , trousers at all that don't require technical expertise.
Jumia sell as a 3rd party anyway.
Regards,
Alvin Ochola
On Wed, Jul 27, 2016 at 7:46 AM, Okechukwu via skunkworks < skunkworks@lists.my.co.ke> wrote:
How do we ever think they will get better if all we say is never again? As much as we have bad experience with online shopping, there is worse experiences with locating physical shops and that has never stopped you from shopping!
./Ok3ch
On Tue, Jul 26, 2016 at 8:09 PM, Patrick Mathenge via skunkworks < skunkworks@lists.my.co.ke> wrote:
Quite interesting how many of us have had an experience with Jumia. I once bought a laptop from them and what followed is a story for another day. But as somebody put it, reviews are important and hopefully we shall one day get there.
Kind regards, Patrick On Jul 26, 2016 7:31 PM, "Mwendwa Kivuva via skunkworks" < skunkworks@lists.my.co.ke> wrote:
On Jul 26, 2016 5:19 PM, "James Wanjau via skunkworks" < skunkworks@lists.my.co.ke> wrote: > > I'm still sour over the "Black Friday" sham... > > I once ordered a 4G phone off Jumia, they delivered a 3G version with similar specs except for the network. > Took almost a week for them to collect it despite multiple calls and emails. > When I did get a refund, I put their daily digest emails in spam until Black Friday. >
This is a system that is working. If they allowed a return, and refunded your money, that is the best they can do. It may be a completely genuine mistake to supply a 3G version of the similar 4G version. I've actually ever bought a 3G phone on a physical brick and mortar shop, thinking it's 4G. The manufacturer had the same phone make with different bands. And I never bothered to confirm or ask.
Jumia's customer care does not seem very syncronised, but at least it works, and they answer to email, and process refunds.
AND the best part, they allow you to scrutinise the goods at your premise before parting with your hard earned money.
My take, the e-commerce ecosystems is maturing, and gamechangers like Jumia is all we need, albeit foreign.
If you are a Jumia rep, have them give me a voucher for vouching for you :)
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- ALVIN OCHOLA 0722-313923 www.greenline.co.ke
-- ALVIN OCHOLA 0722-313923 www.greenline.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
@Alvin, channel distributors like you can also sell (your hardware) on Jumia, and bypass the hassle of setting up an online shop on your website <http://www.greenline.co.ke/index.php?option=com_content&view=article&id=55&Itemid=18> . On Wed, Jul 27, 2016 at 9:04 AM, Alvin Jason Ochieng via skunkworks < skunkworks@lists.my.co.ke> wrote:
Do they have a review team?
Last I checked even the department wasn't there ....
Regards,
On Wed, Jul 27, 2016 at 8:59 AM, Okechukwu <okechukwu@gmail.com> wrote:
True Alvin, I agree in that aspect, but how will they become better in the so called shoes and trousers if all we do is criticism here and not give actual feedback? We are a techie list and here is where we should be honing new online shopping ideas, not saying that once I am burnt I will now stick to Luthuli Avenue - where people are burnt every single day
./Ok3ch
On Wed, Jul 27, 2016 at 7:58 AM, Alvin Jason Ochieng <ajochola@gmail.com> wrote:
On Electrical/ Computer Equipment unless they have Partnerships with Manufacturers like HP / DELL / LENOVO and the like
they will never have a sound proper backing. Save them for buying shoes , shirts , trousers at all that don't require technical expertise.
Jumia sell as a 3rd party anyway.
Regards,
Alvin Ochola
On Wed, Jul 27, 2016 at 7:46 AM, Okechukwu via skunkworks < skunkworks@lists.my.co.ke> wrote:
How do we ever think they will get better if all we say is never again? As much as we have bad experience with online shopping, there is worse experiences with locating physical shops and that has never stopped you from shopping!
./Ok3ch
On Tue, Jul 26, 2016 at 8:09 PM, Patrick Mathenge via skunkworks < skunkworks@lists.my.co.ke> wrote:
Quite interesting how many of us have had an experience with Jumia. I once bought a laptop from them and what followed is a story for another day. But as somebody put it, reviews are important and hopefully we shall one day get there.
Kind regards, Patrick On Jul 26, 2016 7:31 PM, "Mwendwa Kivuva via skunkworks" < skunkworks@lists.my.co.ke> wrote:
On Jul 26, 2016 5:19 PM, "James Wanjau via skunkworks" < skunkworks@lists.my.co.ke> wrote: > > I'm still sour over the "Black Friday" sham... > > I once ordered a 4G phone off Jumia, they delivered a 3G version with similar specs except for the network. > Took almost a week for them to collect it despite multiple calls and emails. > When I did get a refund, I put their daily digest emails in spam until Black Friday. >
This is a system that is working. If they allowed a return, and refunded your money, that is the best they can do. It may be a completely genuine mistake to supply a 3G version of the similar 4G version. I've actually ever bought a 3G phone on a physical brick and mortar shop, thinking it's 4G. The manufacturer had the same phone make with different bands. And I never bothered to confirm or ask.
Jumia's customer care does not seem very syncronised, but at least it works, and they answer to email, and process refunds.
AND the best part, they allow you to scrutinise the goods at your premise before parting with your hard earned money.
My take, the e-commerce ecosystems is maturing, and gamechangers like Jumia is all we need, albeit foreign.
If you are a Jumia rep, have them give me a voucher for vouching for you :)
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- ALVIN OCHOLA 0722-313923 www.greenline.co.ke
-- ALVIN OCHOLA 0722-313923 www.greenline.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
@Peter Karunyu that is NOT and will NEVER be our Business Model. Whatsapp me for details :-) Regards, Alvin Ochola On Wed, Jul 27, 2016 at 9:33 AM, Peter Karunyu <pkarunyu@gmail.com> wrote:
@Alvin, channel distributors like you can also sell (your hardware) on Jumia, and bypass the hassle of setting up an online shop on your website <http://www.greenline.co.ke/index.php?option=com_content&view=article&id=55&Itemid=18> .
On Wed, Jul 27, 2016 at 9:04 AM, Alvin Jason Ochieng via skunkworks < skunkworks@lists.my.co.ke> wrote:
Do they have a review team?
Last I checked even the department wasn't there ....
Regards,
On Wed, Jul 27, 2016 at 8:59 AM, Okechukwu <okechukwu@gmail.com> wrote:
True Alvin, I agree in that aspect, but how will they become better in the so called shoes and trousers if all we do is criticism here and not give actual feedback? We are a techie list and here is where we should be honing new online shopping ideas, not saying that once I am burnt I will now stick to Luthuli Avenue - where people are burnt every single day
./Ok3ch
On Wed, Jul 27, 2016 at 7:58 AM, Alvin Jason Ochieng <ajochola@gmail.com
wrote:
On Electrical/ Computer Equipment unless they have Partnerships with Manufacturers like HP / DELL / LENOVO and the like
they will never have a sound proper backing. Save them for buying shoes , shirts , trousers at all that don't require technical expertise.
Jumia sell as a 3rd party anyway.
Regards,
Alvin Ochola
On Wed, Jul 27, 2016 at 7:46 AM, Okechukwu via skunkworks < skunkworks@lists.my.co.ke> wrote:
How do we ever think they will get better if all we say is never again? As much as we have bad experience with online shopping, there is worse experiences with locating physical shops and that has never stopped you from shopping!
./Ok3ch
On Tue, Jul 26, 2016 at 8:09 PM, Patrick Mathenge via skunkworks < skunkworks@lists.my.co.ke> wrote:
Quite interesting how many of us have had an experience with Jumia. I once bought a laptop from them and what followed is a story for another day. But as somebody put it, reviews are important and hopefully we shall one day get there.
Kind regards, Patrick On Jul 26, 2016 7:31 PM, "Mwendwa Kivuva via skunkworks" < skunkworks@lists.my.co.ke> wrote:
> On Jul 26, 2016 5:19 PM, "James Wanjau via skunkworks" < > skunkworks@lists.my.co.ke> wrote: > > > > I'm still sour over the "Black Friday" sham... > > > > I once ordered a 4G phone off Jumia, they delivered a 3G version > with similar specs except for the network. > > Took almost a week for them to collect it despite multiple calls > and emails. > > When I did get a refund, I put their daily digest emails in spam > until Black Friday. > > > > This is a system that is working. If they allowed a return, and > refunded your money, that is the best they can do. It may be a completely > genuine mistake to supply a 3G version of the similar 4G version. I've > actually ever bought a 3G phone on a physical brick and mortar shop, > thinking it's 4G. The manufacturer had the same phone make with different > bands. And I never bothered to confirm or ask. > > Jumia's customer care does not seem very syncronised, but at least > it works, and they answer to email, and process refunds. > > AND the best part, they allow you to scrutinise the goods at your > premise before parting with your hard earned money. > > My take, the e-commerce ecosystems is maturing, and gamechangers > like Jumia is all we need, albeit foreign. > > If you are a Jumia rep, have them give me a voucher for vouching for > you :) > > _______________________________________________ > skunkworks mailing list > skunkworks@lists.my.co.ke > ------------ > List info, subscribe/unsubscribe > http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks > ------------ > > Skunkworks Rules > http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 > ------------ > Other services @ http://my.co.ke >
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- ALVIN OCHOLA 0722-313923 www.greenline.co.ke
-- ALVIN OCHOLA 0722-313923 www.greenline.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- ALVIN OCHOLA 0722-313923 www.greenline.co.ke
@Alvin, and that is how you have lost business you never knew you had. And by you, I mean all other vendors who are shying away from embracing some form of e-commerce at least for their hardware, for whichever reason. Yes, you will continue selling, yes you will continue expanding, but you could have done that last year simply by changing your *delivery model*. That said, I know next to nothing about running a business, so all this is just opinion. On Wed, Jul 27, 2016 at 9:35 AM, Alvin Jason Ochieng <ajochola@gmail.com> wrote:
@Peter Karunyu that is NOT and will NEVER be our Business Model.
Whatsapp me for details :-)
Regards,
Alvin Ochola
On Wed, Jul 27, 2016 at 9:33 AM, Peter Karunyu <pkarunyu@gmail.com> wrote:
@Alvin, channel distributors like you can also sell (your hardware) on Jumia, and bypass the hassle of setting up an online shop on your website <http://www.greenline.co.ke/index.php?option=com_content&view=article&id=55&Itemid=18> .
On Wed, Jul 27, 2016 at 9:04 AM, Alvin Jason Ochieng via skunkworks < skunkworks@lists.my.co.ke> wrote:
Do they have a review team?
Last I checked even the department wasn't there ....
Regards,
On Wed, Jul 27, 2016 at 8:59 AM, Okechukwu <okechukwu@gmail.com> wrote:
True Alvin, I agree in that aspect, but how will they become better in the so called shoes and trousers if all we do is criticism here and not give actual feedback? We are a techie list and here is where we should be honing new online shopping ideas, not saying that once I am burnt I will now stick to Luthuli Avenue - where people are burnt every single day
./Ok3ch
On Wed, Jul 27, 2016 at 7:58 AM, Alvin Jason Ochieng < ajochola@gmail.com> wrote:
On Electrical/ Computer Equipment unless they have Partnerships with Manufacturers like HP / DELL / LENOVO and the like
they will never have a sound proper backing. Save them for buying shoes , shirts , trousers at all that don't require technical expertise.
Jumia sell as a 3rd party anyway.
Regards,
Alvin Ochola
On Wed, Jul 27, 2016 at 7:46 AM, Okechukwu via skunkworks < skunkworks@lists.my.co.ke> wrote:
How do we ever think they will get better if all we say is never again? As much as we have bad experience with online shopping, there is worse experiences with locating physical shops and that has never stopped you from shopping!
./Ok3ch
On Tue, Jul 26, 2016 at 8:09 PM, Patrick Mathenge via skunkworks < skunkworks@lists.my.co.ke> wrote:
> Quite interesting how many of us have had an experience with Jumia. > I once bought a laptop from them and what followed is a story for another > day. But as somebody put it, reviews are important and hopefully we shall > one day get there. > > Kind regards, > Patrick > On Jul 26, 2016 7:31 PM, "Mwendwa Kivuva via skunkworks" < > skunkworks@lists.my.co.ke> wrote: > >> On Jul 26, 2016 5:19 PM, "James Wanjau via skunkworks" < >> skunkworks@lists.my.co.ke> wrote: >> > >> > I'm still sour over the "Black Friday" sham... >> > >> > I once ordered a 4G phone off Jumia, they delivered a 3G version >> with similar specs except for the network. >> > Took almost a week for them to collect it despite multiple calls >> and emails. >> > When I did get a refund, I put their daily digest emails in spam >> until Black Friday. >> > >> >> This is a system that is working. If they allowed a return, and >> refunded your money, that is the best they can do. It may be a completely >> genuine mistake to supply a 3G version of the similar 4G version. I've >> actually ever bought a 3G phone on a physical brick and mortar shop, >> thinking it's 4G. The manufacturer had the same phone make with different >> bands. And I never bothered to confirm or ask. >> >> Jumia's customer care does not seem very syncronised, but at least >> it works, and they answer to email, and process refunds. >> >> AND the best part, they allow you to scrutinise the goods at your >> premise before parting with your hard earned money. >> >> My take, the e-commerce ecosystems is maturing, and gamechangers >> like Jumia is all we need, albeit foreign. >> >> If you are a Jumia rep, have them give me a voucher for vouching >> for you :) >> >> _______________________________________________ >> skunkworks mailing list >> skunkworks@lists.my.co.ke >> ------------ >> List info, subscribe/unsubscribe >> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >> ------------ >> >> Skunkworks Rules >> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >> ------------ >> Other services @ http://my.co.ke >> > > _______________________________________________ > skunkworks mailing list > skunkworks@lists.my.co.ke > ------------ > List info, subscribe/unsubscribe > http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks > ------------ > > Skunkworks Rules > http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 > ------------ > Other services @ http://my.co.ke >
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- ALVIN OCHOLA 0722-313923 www.greenline.co.ke
-- ALVIN OCHOLA 0722-313923 www.greenline.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- ALVIN OCHOLA 0722-313923 www.greenline.co.ke
@Peter lol I concur with this >> '' I know next to nothing about running a business'' Simply it's all about your target Market. Retail business is not my Niche though we serve alot of individuals. Regards, On Wed, Jul 27, 2016 at 9:41 AM, Peter Karunyu <pkarunyu@gmail.com> wrote:
@Alvin, and that is how you have lost business you never knew you had.
And by you, I mean all other vendors who are shying away from embracing some form of e-commerce at least for their hardware, for whichever reason. Yes, you will continue selling, yes you will continue expanding, but you could have done that last year simply by changing your *delivery model*.
That said, I know next to nothing about running a business, so all this is just opinion.
On Wed, Jul 27, 2016 at 9:35 AM, Alvin Jason Ochieng <ajochola@gmail.com> wrote:
@Peter Karunyu that is NOT and will NEVER be our Business Model.
Whatsapp me for details :-)
Regards,
Alvin Ochola
On Wed, Jul 27, 2016 at 9:33 AM, Peter Karunyu <pkarunyu@gmail.com> wrote:
@Alvin, channel distributors like you can also sell (your hardware) on Jumia, and bypass the hassle of setting up an online shop on your website <http://www.greenline.co.ke/index.php?option=com_content&view=article&id=55&Itemid=18> .
On Wed, Jul 27, 2016 at 9:04 AM, Alvin Jason Ochieng via skunkworks < skunkworks@lists.my.co.ke> wrote:
Do they have a review team?
Last I checked even the department wasn't there ....
Regards,
On Wed, Jul 27, 2016 at 8:59 AM, Okechukwu <okechukwu@gmail.com> wrote:
True Alvin, I agree in that aspect, but how will they become better in the so called shoes and trousers if all we do is criticism here and not give actual feedback? We are a techie list and here is where we should be honing new online shopping ideas, not saying that once I am burnt I will now stick to Luthuli Avenue - where people are burnt every single day
./Ok3ch
On Wed, Jul 27, 2016 at 7:58 AM, Alvin Jason Ochieng < ajochola@gmail.com> wrote:
On Electrical/ Computer Equipment unless they have Partnerships with Manufacturers like HP / DELL / LENOVO and the like
they will never have a sound proper backing. Save them for buying shoes , shirts , trousers at all that don't require technical expertise.
Jumia sell as a 3rd party anyway.
Regards,
Alvin Ochola
On Wed, Jul 27, 2016 at 7:46 AM, Okechukwu via skunkworks < skunkworks@lists.my.co.ke> wrote:
> How do we ever think they will get better if all we say is never > again? As much as we have bad experience with online shopping, there is > worse experiences with locating physical shops and that has never stopped > you from shopping! > > ./Ok3ch > > On Tue, Jul 26, 2016 at 8:09 PM, Patrick Mathenge via skunkworks < > skunkworks@lists.my.co.ke> wrote: > >> Quite interesting how many of us have had an experience with Jumia. >> I once bought a laptop from them and what followed is a story for another >> day. But as somebody put it, reviews are important and hopefully we shall >> one day get there. >> >> Kind regards, >> Patrick >> On Jul 26, 2016 7:31 PM, "Mwendwa Kivuva via skunkworks" < >> skunkworks@lists.my.co.ke> wrote: >> >>> On Jul 26, 2016 5:19 PM, "James Wanjau via skunkworks" < >>> skunkworks@lists.my.co.ke> wrote: >>> > >>> > I'm still sour over the "Black Friday" sham... >>> > >>> > I once ordered a 4G phone off Jumia, they delivered a 3G version >>> with similar specs except for the network. >>> > Took almost a week for them to collect it despite multiple calls >>> and emails. >>> > When I did get a refund, I put their daily digest emails in spam >>> until Black Friday. >>> > >>> >>> This is a system that is working. If they allowed a return, and >>> refunded your money, that is the best they can do. It may be a completely >>> genuine mistake to supply a 3G version of the similar 4G version. I've >>> actually ever bought a 3G phone on a physical brick and mortar shop, >>> thinking it's 4G. The manufacturer had the same phone make with different >>> bands. And I never bothered to confirm or ask. >>> >>> Jumia's customer care does not seem very syncronised, but at least >>> it works, and they answer to email, and process refunds. >>> >>> AND the best part, they allow you to scrutinise the goods at your >>> premise before parting with your hard earned money. >>> >>> My take, the e-commerce ecosystems is maturing, and gamechangers >>> like Jumia is all we need, albeit foreign. >>> >>> If you are a Jumia rep, have them give me a voucher for vouching >>> for you :) >>> >>> _______________________________________________ >>> skunkworks mailing list >>> skunkworks@lists.my.co.ke >>> ------------ >>> List info, subscribe/unsubscribe >>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >>> ------------ >>> >>> Skunkworks Rules >>> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >>> ------------ >>> Other services @ http://my.co.ke >>> >> >> _______________________________________________ >> skunkworks mailing list >> skunkworks@lists.my.co.ke >> ------------ >> List info, subscribe/unsubscribe >> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >> ------------ >> >> Skunkworks Rules >> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >> ------------ >> Other services @ http://my.co.ke >> > > > _______________________________________________ > skunkworks mailing list > skunkworks@lists.my.co.ke > ------------ > List info, subscribe/unsubscribe > http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks > ------------ > > Skunkworks Rules > http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 > ------------ > Other services @ http://my.co.ke >
-- ALVIN OCHOLA 0722-313923 www.greenline.co.ke
-- ALVIN OCHOLA 0722-313923 www.greenline.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- ALVIN OCHOLA 0722-313923 www.greenline.co.ke
-- ALVIN OCHOLA 0722-313923 www.greenline.co.ke
The problem is not the platform the service providers. E-commerce is just a platform. Best Regards On 7/27/16, Alvin Jason Ochieng via skunkworks <skunkworks@lists.my.co.ke> wrote:
@Peter lol I concur with this >> '' I know next to nothing about running a business''
Simply it's all about your target Market.
Retail business is not my Niche though we serve alot of individuals.
Regards,
On Wed, Jul 27, 2016 at 9:41 AM, Peter Karunyu <pkarunyu@gmail.com> wrote:
@Alvin, and that is how you have lost business you never knew you had.
And by you, I mean all other vendors who are shying away from embracing some form of e-commerce at least for their hardware, for whichever reason. Yes, you will continue selling, yes you will continue expanding, but you could have done that last year simply by changing your *delivery model*.
That said, I know next to nothing about running a business, so all this is just opinion.
On Wed, Jul 27, 2016 at 9:35 AM, Alvin Jason Ochieng <ajochola@gmail.com> wrote:
@Peter Karunyu that is NOT and will NEVER be our Business Model.
Whatsapp me for details :-)
Regards,
Alvin Ochola
On Wed, Jul 27, 2016 at 9:33 AM, Peter Karunyu <pkarunyu@gmail.com> wrote:
@Alvin, channel distributors like you can also sell (your hardware) on Jumia, and bypass the hassle of setting up an online shop on your website <http://www.greenline.co.ke/index.php?option=com_content&view=article&id=55&Itemid=18> .
On Wed, Jul 27, 2016 at 9:04 AM, Alvin Jason Ochieng via skunkworks < skunkworks@lists.my.co.ke> wrote:
Do they have a review team?
Last I checked even the department wasn't there ....
Regards,
On Wed, Jul 27, 2016 at 8:59 AM, Okechukwu <okechukwu@gmail.com> wrote:
True Alvin, I agree in that aspect, but how will they become better in the so called shoes and trousers if all we do is criticism here and not give actual feedback? We are a techie list and here is where we should be honing new online shopping ideas, not saying that once I am burnt I will now stick to Luthuli Avenue - where people are burnt every single day
./Ok3ch
On Wed, Jul 27, 2016 at 7:58 AM, Alvin Jason Ochieng < ajochola@gmail.com> wrote:
> On Electrical/ Computer Equipment unless they have Partnerships > with > Manufacturers like HP / DELL / LENOVO and the like > > they will never have a sound proper backing. Save them for buying > shoes , shirts , trousers at all that don't require technical > expertise. > > Jumia sell as a 3rd party anyway. > > > Regards, > > Alvin Ochola > > On Wed, Jul 27, 2016 at 7:46 AM, Okechukwu via skunkworks < > skunkworks@lists.my.co.ke> wrote: > >> How do we ever think they will get better if all we say is never >> again? As much as we have bad experience with online shopping, there >> is >> worse experiences with locating physical shops and that has never >> stopped >> you from shopping! >> >> ./Ok3ch >> >> On Tue, Jul 26, 2016 at 8:09 PM, Patrick Mathenge via skunkworks < >> skunkworks@lists.my.co.ke> wrote: >> >>> Quite interesting how many of us have had an experience with >>> Jumia. >>> I once bought a laptop from them and what followed is a story for >>> another >>> day. But as somebody put it, reviews are important and hopefully we >>> shall >>> one day get there. >>> >>> Kind regards, >>> Patrick >>> On Jul 26, 2016 7:31 PM, "Mwendwa Kivuva via skunkworks" < >>> skunkworks@lists.my.co.ke> wrote: >>> >>>> On Jul 26, 2016 5:19 PM, "James Wanjau via skunkworks" < >>>> skunkworks@lists.my.co.ke> wrote: >>>> > >>>> > I'm still sour over the "Black Friday" sham... >>>> > >>>> > I once ordered a 4G phone off Jumia, they delivered a 3G >>>> > version >>>> with similar specs except for the network. >>>> > Took almost a week for them to collect it despite multiple >>>> > calls >>>> and emails. >>>> > When I did get a refund, I put their daily digest emails in >>>> > spam >>>> until Black Friday. >>>> > >>>> >>>> This is a system that is working. If they allowed a return, and >>>> refunded your money, that is the best they can do. It may be a >>>> completely >>>> genuine mistake to supply a 3G version of the similar 4G version. >>>> I've >>>> actually ever bought a 3G phone on a physical brick and mortar >>>> shop, >>>> thinking it's 4G. The manufacturer had the same phone make with >>>> different >>>> bands. And I never bothered to confirm or ask. >>>> >>>> Jumia's customer care does not seem very syncronised, but at >>>> least >>>> it works, and they answer to email, and process refunds. >>>> >>>> AND the best part, they allow you to scrutinise the goods at your >>>> premise before parting with your hard earned money. >>>> >>>> My take, the e-commerce ecosystems is maturing, and gamechangers >>>> like Jumia is all we need, albeit foreign. >>>> >>>> If you are a Jumia rep, have them give me a voucher for vouching >>>> for you :) >>>> >>>> _______________________________________________ >>>> skunkworks mailing list >>>> skunkworks@lists.my.co.ke >>>> ------------ >>>> List info, subscribe/unsubscribe >>>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >>>> ------------ >>>> >>>> Skunkworks Rules >>>> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >>>> ------------ >>>> Other services @ http://my.co.ke >>>> >>> >>> _______________________________________________ >>> skunkworks mailing list >>> skunkworks@lists.my.co.ke >>> ------------ >>> List info, subscribe/unsubscribe >>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >>> ------------ >>> >>> Skunkworks Rules >>> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >>> ------------ >>> Other services @ http://my.co.ke >>> >> >> >> _______________________________________________ >> skunkworks mailing list >> skunkworks@lists.my.co.ke >> ------------ >> List info, subscribe/unsubscribe >> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >> ------------ >> >> Skunkworks Rules >> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >> ------------ >> Other services @ http://my.co.ke >> > > > > -- > ALVIN OCHOLA > 0722-313923 > www.greenline.co.ke >
-- ALVIN OCHOLA 0722-313923 www.greenline.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- ALVIN OCHOLA 0722-313923 www.greenline.co.ke
-- ALVIN OCHOLA 0722-313923 www.greenline.co.ke
-- Barrack O. Otieno +254721325277 +254733206359 Skype: barrack.otieno PGP ID: 0x2611D86A
Barrack + 1 I believe the sales personnel are not trained to sell / give advice on the products but just to push Numbers. Regards, On Wed, Jul 27, 2016 at 10:52 AM, Barrack Otieno <otieno.barrack@gmail.com> wrote:
The problem is not the platform the service providers. E-commerce is just a platform.
Best Regards
On 7/27/16, Alvin Jason Ochieng via skunkworks <skunkworks@lists.my.co.ke> wrote:
@Peter lol I concur with this >> '' I know next to nothing about running a business''
Simply it's all about your target Market.
Retail business is not my Niche though we serve alot of individuals.
Regards,
On Wed, Jul 27, 2016 at 9:41 AM, Peter Karunyu <pkarunyu@gmail.com> wrote:
@Alvin, and that is how you have lost business you never knew you had.
And by you, I mean all other vendors who are shying away from embracing some form of e-commerce at least for their hardware, for whichever reason. Yes, you will continue selling, yes you will continue expanding, but you could have done that last year simply by changing your *delivery model*.
That said, I know next to nothing about running a business, so all this is just opinion.
On Wed, Jul 27, 2016 at 9:35 AM, Alvin Jason Ochieng < ajochola@gmail.com> wrote:
@Peter Karunyu that is NOT and will NEVER be our Business Model.
Whatsapp me for details :-)
Regards,
Alvin Ochola
On Wed, Jul 27, 2016 at 9:33 AM, Peter Karunyu <pkarunyu@gmail.com> wrote:
@Alvin, channel distributors like you can also sell (your hardware) on Jumia, and bypass the hassle of setting up an online shop on your website < http://www.greenline.co.ke/index.php?option=com_content&view=article&id=55&I...
.
On Wed, Jul 27, 2016 at 9:04 AM, Alvin Jason Ochieng via skunkworks < skunkworks@lists.my.co.ke> wrote:
Do they have a review team?
Last I checked even the department wasn't there ....
Regards,
On Wed, Jul 27, 2016 at 8:59 AM, Okechukwu <okechukwu@gmail.com> wrote:
> True Alvin, I agree in that aspect, but how will they become better > in > the so called shoes and trousers if all we do is criticism here and > not > give actual feedback? We are a techie list and here is where we should > be > honing new online shopping ideas, not saying that once I am burnt I > will > now stick to Luthuli Avenue - where people are burnt every single day > > ./Ok3ch > > On Wed, Jul 27, 2016 at 7:58 AM, Alvin Jason Ochieng < > ajochola@gmail.com> wrote: > >> On Electrical/ Computer Equipment unless they have Partnerships >> with >> Manufacturers like HP / DELL / LENOVO and the like >> >> they will never have a sound proper backing. Save them for buying >> shoes , shirts , trousers at all that don't require technical >> expertise. >> >> Jumia sell as a 3rd party anyway. >> >> >> Regards, >> >> Alvin Ochola >> >> On Wed, Jul 27, 2016 at 7:46 AM, Okechukwu via skunkworks < >> skunkworks@lists.my.co.ke> wrote: >> >>> How do we ever think they will get better if all we say is never >>> again? As much as we have bad experience with online shopping, there >>> is >>> worse experiences with locating physical shops and that has never >>> stopped >>> you from shopping! >>> >>> ./Ok3ch >>> >>> On Tue, Jul 26, 2016 at 8:09 PM, Patrick Mathenge via skunkworks < >>> skunkworks@lists.my.co.ke> wrote: >>> >>>> Quite interesting how many of us have had an experience with >>>> Jumia. >>>> I once bought a laptop from them and what followed is a story for >>>> another >>>> day. But as somebody put it, reviews are important and hopefully we >>>> shall >>>> one day get there. >>>> >>>> Kind regards, >>>> Patrick >>>> On Jul 26, 2016 7:31 PM, "Mwendwa Kivuva via skunkworks" < >>>> skunkworks@lists.my.co.ke> wrote: >>>> >>>>> On Jul 26, 2016 5:19 PM, "James Wanjau via skunkworks" < >>>>> skunkworks@lists.my.co.ke> wrote: >>>>> > >>>>> > I'm still sour over the "Black Friday" sham... >>>>> > >>>>> > I once ordered a 4G phone off Jumia, they delivered a 3G >>>>> > version >>>>> with similar specs except for the network. >>>>> > Took almost a week for them to collect it despite multiple >>>>> > calls >>>>> and emails. >>>>> > When I did get a refund, I put their daily digest emails in >>>>> > spam >>>>> until Black Friday. >>>>> > >>>>> >>>>> This is a system that is working. If they allowed a return, and >>>>> refunded your money, that is the best they can do. It may be a >>>>> completely >>>>> genuine mistake to supply a 3G version of the similar 4G version. >>>>> I've >>>>> actually ever bought a 3G phone on a physical brick and mortar >>>>> shop, >>>>> thinking it's 4G. The manufacturer had the same phone make with >>>>> different >>>>> bands. And I never bothered to confirm or ask. >>>>> >>>>> Jumia's customer care does not seem very syncronised, but at >>>>> least >>>>> it works, and they answer to email, and process refunds. >>>>> >>>>> AND the best part, they allow you to scrutinise the goods at your >>>>> premise before parting with your hard earned money. >>>>> >>>>> My take, the e-commerce ecosystems is maturing, and gamechangers >>>>> like Jumia is all we need, albeit foreign. >>>>> >>>>> If you are a Jumia rep, have them give me a voucher for vouching >>>>> for you :) >>>>> >>>>> _______________________________________________ >>>>> skunkworks mailing list >>>>> skunkworks@lists.my.co.ke >>>>> ------------ >>>>> List info, subscribe/unsubscribe >>>>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >>>>> ------------ >>>>> >>>>> Skunkworks Rules >>>>> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >>>>> ------------ >>>>> Other services @ http://my.co.ke >>>>> >>>> >>>> _______________________________________________ >>>> skunkworks mailing list >>>> skunkworks@lists.my.co.ke >>>> ------------ >>>> List info, subscribe/unsubscribe >>>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >>>> ------------ >>>> >>>> Skunkworks Rules >>>> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >>>> ------------ >>>> Other services @ http://my.co.ke >>>> >>> >>> >>> _______________________________________________ >>> skunkworks mailing list >>> skunkworks@lists.my.co.ke >>> ------------ >>> List info, subscribe/unsubscribe >>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >>> ------------ >>> >>> Skunkworks Rules >>> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >>> ------------ >>> Other services @ http://my.co.ke >>> >> >> >> >> -- >> ALVIN OCHOLA >> 0722-313923 >> www.greenline.co.ke >> > >
-- ALVIN OCHOLA 0722-313923 www.greenline.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- ALVIN OCHOLA 0722-313923 www.greenline.co.ke
-- ALVIN OCHOLA 0722-313923 www.greenline.co.ke
-- Barrack O. Otieno +254721325277 +254733206359 Skype: barrack.otieno PGP ID: 0x2611D86A
-- ALVIN OCHOLA 0722-313923 www.greenline.co.ke
I've actually registered on Jumia and will try buy stuff after the issues on this thread - I totally believe in e-commerce ./Ok3ch On Wed, Jul 27, 2016 at 10:54 AM, Alvin Jason Ochieng via skunkworks < skunkworks@lists.my.co.ke> wrote:
Barrack + 1
I believe the sales personnel are not trained to sell / give advice on the products but just to push Numbers.
Regards,
On Wed, Jul 27, 2016 at 10:52 AM, Barrack Otieno <otieno.barrack@gmail.com
wrote:
The problem is not the platform the service providers. E-commerce is just a platform.
Best Regards
On 7/27/16, Alvin Jason Ochieng via skunkworks <skunkworks@lists.my.co.ke> wrote:
@Peter lol I concur with this >> '' I know next to nothing about running a business''
Simply it's all about your target Market.
Retail business is not my Niche though we serve alot of individuals.
Regards,
On Wed, Jul 27, 2016 at 9:41 AM, Peter Karunyu <pkarunyu@gmail.com> wrote:
@Alvin, and that is how you have lost business you never knew you had.
And by you, I mean all other vendors who are shying away from embracing some form of e-commerce at least for their hardware, for whichever reason. Yes, you will continue selling, yes you will continue expanding, but you could have done that last year simply by changing your *delivery model*.
That said, I know next to nothing about running a business, so all this is just opinion.
On Wed, Jul 27, 2016 at 9:35 AM, Alvin Jason Ochieng < ajochola@gmail.com> wrote:
@Peter Karunyu that is NOT and will NEVER be our Business Model.
Whatsapp me for details :-)
Regards,
Alvin Ochola
On Wed, Jul 27, 2016 at 9:33 AM, Peter Karunyu <pkarunyu@gmail.com> wrote:
@Alvin, channel distributors like you can also sell (your hardware) on Jumia, and bypass the hassle of setting up an online shop on your website < http://www.greenline.co.ke/index.php?option=com_content&view=article&id=55&I...
.
On Wed, Jul 27, 2016 at 9:04 AM, Alvin Jason Ochieng via skunkworks < skunkworks@lists.my.co.ke> wrote:
> Do they have a review team? > > Last I checked even the department wasn't there .... > > Regards, > > On Wed, Jul 27, 2016 at 8:59 AM, Okechukwu <okechukwu@gmail.com> > wrote: > >> True Alvin, I agree in that aspect, but how will they become better >> in >> the so called shoes and trousers if all we do is criticism here and >> not >> give actual feedback? We are a techie list and here is where we should >> be >> honing new online shopping ideas, not saying that once I am burnt I >> will >> now stick to Luthuli Avenue - where people are burnt every single day >> >> ./Ok3ch >> >> On Wed, Jul 27, 2016 at 7:58 AM, Alvin Jason Ochieng < >> ajochola@gmail.com> wrote: >> >>> On Electrical/ Computer Equipment unless they have Partnerships >>> with >>> Manufacturers like HP / DELL / LENOVO and the like >>> >>> they will never have a sound proper backing. Save them for buying >>> shoes , shirts , trousers at all that don't require technical >>> expertise. >>> >>> Jumia sell as a 3rd party anyway. >>> >>> >>> Regards, >>> >>> Alvin Ochola >>> >>> On Wed, Jul 27, 2016 at 7:46 AM, Okechukwu via skunkworks < >>> skunkworks@lists.my.co.ke> wrote: >>> >>>> How do we ever think they will get better if all we say is never >>>> again? As much as we have bad experience with online shopping, there >>>> is >>>> worse experiences with locating physical shops and that has never >>>> stopped >>>> you from shopping! >>>> >>>> ./Ok3ch >>>> >>>> On Tue, Jul 26, 2016 at 8:09 PM, Patrick Mathenge via skunkworks < >>>> skunkworks@lists.my.co.ke> wrote: >>>> >>>>> Quite interesting how many of us have had an experience with >>>>> Jumia. >>>>> I once bought a laptop from them and what followed is a story for >>>>> another >>>>> day. But as somebody put it, reviews are important and hopefully we >>>>> shall >>>>> one day get there. >>>>> >>>>> Kind regards, >>>>> Patrick >>>>> On Jul 26, 2016 7:31 PM, "Mwendwa Kivuva via skunkworks" < >>>>> skunkworks@lists.my.co.ke> wrote: >>>>> >>>>>> On Jul 26, 2016 5:19 PM, "James Wanjau via skunkworks" < >>>>>> skunkworks@lists.my.co.ke> wrote: >>>>>> > >>>>>> > I'm still sour over the "Black Friday" sham... >>>>>> > >>>>>> > I once ordered a 4G phone off Jumia, they delivered a 3G >>>>>> > version >>>>>> with similar specs except for the network. >>>>>> > Took almost a week for them to collect it despite multiple >>>>>> > calls >>>>>> and emails. >>>>>> > When I did get a refund, I put their daily digest emails in >>>>>> > spam >>>>>> until Black Friday. >>>>>> > >>>>>> >>>>>> This is a system that is working. If they allowed a return, and >>>>>> refunded your money, that is the best they can do. It may be a >>>>>> completely >>>>>> genuine mistake to supply a 3G version of the similar 4G version. >>>>>> I've >>>>>> actually ever bought a 3G phone on a physical brick and mortar >>>>>> shop, >>>>>> thinking it's 4G. The manufacturer had the same phone make with >>>>>> different >>>>>> bands. And I never bothered to confirm or ask. >>>>>> >>>>>> Jumia's customer care does not seem very syncronised, but at >>>>>> least >>>>>> it works, and they answer to email, and process refunds. >>>>>> >>>>>> AND the best part, they allow you to scrutinise the goods at your >>>>>> premise before parting with your hard earned money. >>>>>> >>>>>> My take, the e-commerce ecosystems is maturing, and gamechangers >>>>>> like Jumia is all we need, albeit foreign. >>>>>> >>>>>> If you are a Jumia rep, have them give me a voucher for vouching >>>>>> for you :) >>>>>> >>>>>> _______________________________________________ >>>>>> skunkworks mailing list >>>>>> skunkworks@lists.my.co.ke >>>>>> ------------ >>>>>> List info, subscribe/unsubscribe >>>>>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >>>>>> ------------ >>>>>> >>>>>> Skunkworks Rules >>>>>> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >>>>>> ------------ >>>>>> Other services @ http://my.co.ke >>>>>> >>>>> >>>>> _______________________________________________ >>>>> skunkworks mailing list >>>>> skunkworks@lists.my.co.ke >>>>> ------------ >>>>> List info, subscribe/unsubscribe >>>>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >>>>> ------------ >>>>> >>>>> Skunkworks Rules >>>>> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >>>>> ------------ >>>>> Other services @ http://my.co.ke >>>>> >>>> >>>> >>>> _______________________________________________ >>>> skunkworks mailing list >>>> skunkworks@lists.my.co.ke >>>> ------------ >>>> List info, subscribe/unsubscribe >>>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >>>> ------------ >>>> >>>> Skunkworks Rules >>>> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >>>> ------------ >>>> Other services @ http://my.co.ke >>>> >>> >>> >>> >>> -- >>> ALVIN OCHOLA >>> 0722-313923 >>> www.greenline.co.ke >>> >> >> > > > -- > ALVIN OCHOLA > 0722-313923 > www.greenline.co.ke > > _______________________________________________ > skunkworks mailing list > skunkworks@lists.my.co.ke > ------------ > List info, subscribe/unsubscribe > http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks > ------------ > > Skunkworks Rules > http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 > ------------ > Other services @ http://my.co.ke >
-- ALVIN OCHOLA 0722-313923 www.greenline.co.ke
-- ALVIN OCHOLA 0722-313923 www.greenline.co.ke
-- Barrack O. Otieno +254721325277 +254733206359 Skype: barrack.otieno PGP ID: 0x2611D86A
-- ALVIN OCHOLA 0722-313923 www.greenline.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
Okech Clad ? :-) On Wed, Jul 27, 2016 at 11:19 AM, Okechukwu <okechukwu@gmail.com> wrote:
I've actually registered on Jumia and will try buy stuff after the issues on this thread - I totally believe in e-commerce
./Ok3ch
On Wed, Jul 27, 2016 at 10:54 AM, Alvin Jason Ochieng via skunkworks < skunkworks@lists.my.co.ke> wrote:
Barrack + 1
I believe the sales personnel are not trained to sell / give advice on the products but just to push Numbers.
Regards,
On Wed, Jul 27, 2016 at 10:52 AM, Barrack Otieno < otieno.barrack@gmail.com> wrote:
The problem is not the platform the service providers. E-commerce is just a platform.
Best Regards
On 7/27/16, Alvin Jason Ochieng via skunkworks <skunkworks@lists.my.co.ke> wrote:
@Peter lol I concur with this >> '' I know next to nothing about running a business''
Simply it's all about your target Market.
Retail business is not my Niche though we serve alot of individuals.
Regards,
On Wed, Jul 27, 2016 at 9:41 AM, Peter Karunyu <pkarunyu@gmail.com> wrote:
@Alvin, and that is how you have lost business you never knew you had.
And by you, I mean all other vendors who are shying away from embracing some form of e-commerce at least for their hardware, for whichever reason. Yes, you will continue selling, yes you will continue expanding, but you could have done that last year simply by changing your *delivery model*.
That said, I know next to nothing about running a business, so all this is just opinion.
On Wed, Jul 27, 2016 at 9:35 AM, Alvin Jason Ochieng < ajochola@gmail.com> wrote:
@Peter Karunyu that is NOT and will NEVER be our Business Model.
Whatsapp me for details :-)
Regards,
Alvin Ochola
On Wed, Jul 27, 2016 at 9:33 AM, Peter Karunyu <pkarunyu@gmail.com> wrote:
> @Alvin, channel distributors like you can also sell (your hardware) on > Jumia, and bypass the hassle of setting up an online shop on your > website > < http://www.greenline.co.ke/index.php?option=com_content&view=article&id=55&I...
> . > > > > > > On Wed, Jul 27, 2016 at 9:04 AM, Alvin Jason Ochieng via skunkworks < > skunkworks@lists.my.co.ke> wrote: > >> Do they have a review team? >> >> Last I checked even the department wasn't there .... >> >> Regards, >> >> On Wed, Jul 27, 2016 at 8:59 AM, Okechukwu <okechukwu@gmail.com> >> wrote: >> >>> True Alvin, I agree in that aspect, but how will they become better >>> in >>> the so called shoes and trousers if all we do is criticism here and >>> not >>> give actual feedback? We are a techie list and here is where we should >>> be >>> honing new online shopping ideas, not saying that once I am burnt I >>> will >>> now stick to Luthuli Avenue - where people are burnt every single day >>> >>> ./Ok3ch >>> >>> On Wed, Jul 27, 2016 at 7:58 AM, Alvin Jason Ochieng < >>> ajochola@gmail.com> wrote: >>> >>>> On Electrical/ Computer Equipment unless they have Partnerships >>>> with >>>> Manufacturers like HP / DELL / LENOVO and the like >>>> >>>> they will never have a sound proper backing. Save them for buying >>>> shoes , shirts , trousers at all that don't require technical >>>> expertise. >>>> >>>> Jumia sell as a 3rd party anyway. >>>> >>>> >>>> Regards, >>>> >>>> Alvin Ochola >>>> >>>> On Wed, Jul 27, 2016 at 7:46 AM, Okechukwu via skunkworks < >>>> skunkworks@lists.my.co.ke> wrote: >>>> >>>>> How do we ever think they will get better if all we say is never >>>>> again? As much as we have bad experience with online shopping, there >>>>> is >>>>> worse experiences with locating physical shops and that has never >>>>> stopped >>>>> you from shopping! >>>>> >>>>> ./Ok3ch >>>>> >>>>> On Tue, Jul 26, 2016 at 8:09 PM, Patrick Mathenge via skunkworks < >>>>> skunkworks@lists.my.co.ke> wrote: >>>>> >>>>>> Quite interesting how many of us have had an experience with >>>>>> Jumia. >>>>>> I once bought a laptop from them and what followed is a story for >>>>>> another >>>>>> day. But as somebody put it, reviews are important and hopefully we >>>>>> shall >>>>>> one day get there. >>>>>> >>>>>> Kind regards, >>>>>> Patrick >>>>>> On Jul 26, 2016 7:31 PM, "Mwendwa Kivuva via skunkworks" < >>>>>> skunkworks@lists.my.co.ke> wrote: >>>>>> >>>>>>> On Jul 26, 2016 5:19 PM, "James Wanjau via skunkworks" < >>>>>>> skunkworks@lists.my.co.ke> wrote: >>>>>>> > >>>>>>> > I'm still sour over the "Black Friday" sham... >>>>>>> > >>>>>>> > I once ordered a 4G phone off Jumia, they delivered a 3G >>>>>>> > version >>>>>>> with similar specs except for the network. >>>>>>> > Took almost a week for them to collect it despite multiple >>>>>>> > calls >>>>>>> and emails. >>>>>>> > When I did get a refund, I put their daily digest emails in >>>>>>> > spam >>>>>>> until Black Friday. >>>>>>> > >>>>>>> >>>>>>> This is a system that is working. If they allowed a return, and >>>>>>> refunded your money, that is the best they can do. It may be a >>>>>>> completely >>>>>>> genuine mistake to supply a 3G version of the similar 4G version. >>>>>>> I've >>>>>>> actually ever bought a 3G phone on a physical brick and mortar >>>>>>> shop, >>>>>>> thinking it's 4G. The manufacturer had the same phone make with >>>>>>> different >>>>>>> bands. And I never bothered to confirm or ask. >>>>>>> >>>>>>> Jumia's customer care does not seem very syncronised, but at >>>>>>> least >>>>>>> it works, and they answer to email, and process refunds. >>>>>>> >>>>>>> AND the best part, they allow you to scrutinise the goods at your >>>>>>> premise before parting with your hard earned money. >>>>>>> >>>>>>> My take, the e-commerce ecosystems is maturing, and gamechangers >>>>>>> like Jumia is all we need, albeit foreign. >>>>>>> >>>>>>> If you are a Jumia rep, have them give me a voucher for vouching >>>>>>> for you :) >>>>>>> >>>>>>> _______________________________________________ >>>>>>> skunkworks mailing list >>>>>>> skunkworks@lists.my.co.ke >>>>>>> ------------ >>>>>>> List info, subscribe/unsubscribe >>>>>>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >>>>>>> ------------ >>>>>>> >>>>>>> Skunkworks Rules >>>>>>> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >>>>>>> ------------ >>>>>>> Other services @ http://my.co.ke >>>>>>> >>>>>> >>>>>> _______________________________________________ >>>>>> skunkworks mailing list >>>>>> skunkworks@lists.my.co.ke >>>>>> ------------ >>>>>> List info, subscribe/unsubscribe >>>>>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >>>>>> ------------ >>>>>> >>>>>> Skunkworks Rules >>>>>> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >>>>>> ------------ >>>>>> Other services @ http://my.co.ke >>>>>> >>>>> >>>>> >>>>> _______________________________________________ >>>>> skunkworks mailing list >>>>> skunkworks@lists.my.co.ke >>>>> ------------ >>>>> List info, subscribe/unsubscribe >>>>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >>>>> ------------ >>>>> >>>>> Skunkworks Rules >>>>> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >>>>> ------------ >>>>> Other services @ http://my.co.ke >>>>> >>>> >>>> >>>> >>>> -- >>>> ALVIN OCHOLA >>>> 0722-313923 >>>> www.greenline.co.ke >>>> >>> >>> >> >> >> -- >> ALVIN OCHOLA >> 0722-313923 >> www.greenline.co.ke >> >> _______________________________________________ >> skunkworks mailing list >> skunkworks@lists.my.co.ke >> ------------ >> List info, subscribe/unsubscribe >> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >> ------------ >> >> Skunkworks Rules >> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >> ------------ >> Other services @ http://my.co.ke >> > >
-- ALVIN OCHOLA 0722-313923 www.greenline.co.ke
-- ALVIN OCHOLA 0722-313923 www.greenline.co.ke
-- Barrack O. Otieno +254721325277 +254733206359 Skype: barrack.otieno PGP ID: 0x2611D86A
-- ALVIN OCHOLA 0722-313923 www.greenline.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- ALVIN OCHOLA 0722-313923 www.greenline.co.ke
I just left Jumia offices on Wetlands to complain on the same and why the same fake item is still on the site and they say they can't withdraw it. They would refund me if I had the item but the the item is still on site and being advertised everwhere. Pains my heart. I dont even want a refund but it would be my joy go see them sell original stuff only. They say they can't open a product to confirm if it's original so they'll deliver it to you the way it is. I'm disappointed On 27 Jul 2016 09:45, "Peter Karunyu via skunkworks" < skunkworks@lists.my.co.ke> wrote:
@Alvin, and that is how you have lost business you never knew you had.
And by you, I mean all other vendors who are shying away from embracing some form of e-commerce at least for their hardware, for whichever reason. Yes, you will continue selling, yes you will continue expanding, but you could have done that last year simply by changing your *delivery model*.
That said, I know next to nothing about running a business, so all this is just opinion.
On Wed, Jul 27, 2016 at 9:35 AM, Alvin Jason Ochieng <ajochola@gmail.com> wrote:
@Peter Karunyu that is NOT and will NEVER be our Business Model.
Whatsapp me for details :-)
Regards,
Alvin Ochola
On Wed, Jul 27, 2016 at 9:33 AM, Peter Karunyu <pkarunyu@gmail.com> wrote:
@Alvin, channel distributors like you can also sell (your hardware) on Jumia, and bypass the hassle of setting up an online shop on your website <http://www.greenline.co.ke/index.php?option=com_content&view=article&id=55&Itemid=18> .
On Wed, Jul 27, 2016 at 9:04 AM, Alvin Jason Ochieng via skunkworks < skunkworks@lists.my.co.ke> wrote:
Do they have a review team?
Last I checked even the department wasn't there ....
Regards,
On Wed, Jul 27, 2016 at 8:59 AM, Okechukwu <okechukwu@gmail.com> wrote:
True Alvin, I agree in that aspect, but how will they become better in the so called shoes and trousers if all we do is criticism here and not give actual feedback? We are a techie list and here is where we should be honing new online shopping ideas, not saying that once I am burnt I will now stick to Luthuli Avenue - where people are burnt every single day
./Ok3ch
On Wed, Jul 27, 2016 at 7:58 AM, Alvin Jason Ochieng < ajochola@gmail.com> wrote:
On Electrical/ Computer Equipment unless they have Partnerships with Manufacturers like HP / DELL / LENOVO and the like
they will never have a sound proper backing. Save them for buying shoes , shirts , trousers at all that don't require technical expertise.
Jumia sell as a 3rd party anyway.
Regards,
Alvin Ochola
On Wed, Jul 27, 2016 at 7:46 AM, Okechukwu via skunkworks < skunkworks@lists.my.co.ke> wrote:
> How do we ever think they will get better if all we say is never > again? As much as we have bad experience with online shopping, there is > worse experiences with locating physical shops and that has never stopped > you from shopping! > > ./Ok3ch > > On Tue, Jul 26, 2016 at 8:09 PM, Patrick Mathenge via skunkworks < > skunkworks@lists.my.co.ke> wrote: > >> Quite interesting how many of us have had an experience with Jumia. >> I once bought a laptop from them and what followed is a story for another >> day. But as somebody put it, reviews are important and hopefully we shall >> one day get there. >> >> Kind regards, >> Patrick >> On Jul 26, 2016 7:31 PM, "Mwendwa Kivuva via skunkworks" < >> skunkworks@lists.my.co.ke> wrote: >> >>> On Jul 26, 2016 5:19 PM, "James Wanjau via skunkworks" < >>> skunkworks@lists.my.co.ke> wrote: >>> > >>> > I'm still sour over the "Black Friday" sham... >>> > >>> > I once ordered a 4G phone off Jumia, they delivered a 3G version >>> with similar specs except for the network. >>> > Took almost a week for them to collect it despite multiple calls >>> and emails. >>> > When I did get a refund, I put their daily digest emails in spam >>> until Black Friday. >>> > >>> >>> This is a system that is working. If they allowed a return, and >>> refunded your money, that is the best they can do. It may be a completely >>> genuine mistake to supply a 3G version of the similar 4G version. I've >>> actually ever bought a 3G phone on a physical brick and mortar shop, >>> thinking it's 4G. The manufacturer had the same phone make with different >>> bands. And I never bothered to confirm or ask. >>> >>> Jumia's customer care does not seem very syncronised, but at least >>> it works, and they answer to email, and process refunds. >>> >>> AND the best part, they allow you to scrutinise the goods at your >>> premise before parting with your hard earned money. >>> >>> My take, the e-commerce ecosystems is maturing, and gamechangers >>> like Jumia is all we need, albeit foreign. >>> >>> If you are a Jumia rep, have them give me a voucher for vouching >>> for you :) >>> >>> _______________________________________________ >>> skunkworks mailing list >>> skunkworks@lists.my.co.ke >>> ------------ >>> List info, subscribe/unsubscribe >>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >>> ------------ >>> >>> Skunkworks Rules >>> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >>> ------------ >>> Other services @ http://my.co.ke >>> >> >> _______________________________________________ >> skunkworks mailing list >> skunkworks@lists.my.co.ke >> ------------ >> List info, subscribe/unsubscribe >> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >> ------------ >> >> Skunkworks Rules >> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >> ------------ >> Other services @ http://my.co.ke >> > > > _______________________________________________ > skunkworks mailing list > skunkworks@lists.my.co.ke > ------------ > List info, subscribe/unsubscribe > http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks > ------------ > > Skunkworks Rules > http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 > ------------ > Other services @ http://my.co.ke >
-- ALVIN OCHOLA 0722-313923 www.greenline.co.ke
-- ALVIN OCHOLA 0722-313923 www.greenline.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- ALVIN OCHOLA 0722-313923 www.greenline.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
@Gachanja, why not put the link of the fake item here? It might help someone else On Wed, Jul 27, 2016 at 11:30 AM, Gachanja <jlgachanja@gmail.com> wrote:
I just left Jumia offices on Wetlands to complain on the same and why the same fake item is still on the site and they say they can't withdraw it. They would refund me if I had the item but the the item is still on site and being advertised everwhere. Pains my heart. I dont even want a refund but it would be my joy go see them sell original stuff only. They say they can't open a product to confirm if it's original so they'll deliver it to you the way it is. I'm disappointed
On 27 Jul 2016 09:45, "Peter Karunyu via skunkworks" < skunkworks@lists.my.co.ke> wrote:
@Alvin, and that is how you have lost business you never knew you had.
And by you, I mean all other vendors who are shying away from embracing some form of e-commerce at least for their hardware, for whichever reason. Yes, you will continue selling, yes you will continue expanding, but you could have done that last year simply by changing your *delivery model*.
That said, I know next to nothing about running a business, so all this is just opinion.
On Wed, Jul 27, 2016 at 9:35 AM, Alvin Jason Ochieng <ajochola@gmail.com> wrote:
@Peter Karunyu that is NOT and will NEVER be our Business Model.
Whatsapp me for details :-)
Regards,
Alvin Ochola
On Wed, Jul 27, 2016 at 9:33 AM, Peter Karunyu <pkarunyu@gmail.com> wrote:
@Alvin, channel distributors like you can also sell (your hardware) on Jumia, and bypass the hassle of setting up an online shop on your website <http://www.greenline.co.ke/index.php?option=com_content&view=article&id=55&Itemid=18> .
On Wed, Jul 27, 2016 at 9:04 AM, Alvin Jason Ochieng via skunkworks < skunkworks@lists.my.co.ke> wrote:
Do they have a review team?
Last I checked even the department wasn't there ....
Regards,
On Wed, Jul 27, 2016 at 8:59 AM, Okechukwu <okechukwu@gmail.com> wrote:
True Alvin, I agree in that aspect, but how will they become better in the so called shoes and trousers if all we do is criticism here and not give actual feedback? We are a techie list and here is where we should be honing new online shopping ideas, not saying that once I am burnt I will now stick to Luthuli Avenue - where people are burnt every single day
./Ok3ch
On Wed, Jul 27, 2016 at 7:58 AM, Alvin Jason Ochieng < ajochola@gmail.com> wrote:
> On Electrical/ Computer Equipment unless they have Partnerships > with Manufacturers like HP / DELL / LENOVO and the like > > they will never have a sound proper backing. Save them for buying > shoes , shirts , trousers at all that don't require technical expertise. > > Jumia sell as a 3rd party anyway. > > > Regards, > > Alvin Ochola > > On Wed, Jul 27, 2016 at 7:46 AM, Okechukwu via skunkworks < > skunkworks@lists.my.co.ke> wrote: > >> How do we ever think they will get better if all we say is never >> again? As much as we have bad experience with online shopping, there is >> worse experiences with locating physical shops and that has never stopped >> you from shopping! >> >> ./Ok3ch >> >> On Tue, Jul 26, 2016 at 8:09 PM, Patrick Mathenge via skunkworks < >> skunkworks@lists.my.co.ke> wrote: >> >>> Quite interesting how many of us have had an experience with >>> Jumia. I once bought a laptop from them and what followed is a story for >>> another day. But as somebody put it, reviews are important and hopefully we >>> shall one day get there. >>> >>> Kind regards, >>> Patrick >>> On Jul 26, 2016 7:31 PM, "Mwendwa Kivuva via skunkworks" < >>> skunkworks@lists.my.co.ke> wrote: >>> >>>> On Jul 26, 2016 5:19 PM, "James Wanjau via skunkworks" < >>>> skunkworks@lists.my.co.ke> wrote: >>>> > >>>> > I'm still sour over the "Black Friday" sham... >>>> > >>>> > I once ordered a 4G phone off Jumia, they delivered a 3G >>>> version with similar specs except for the network. >>>> > Took almost a week for them to collect it despite multiple >>>> calls and emails. >>>> > When I did get a refund, I put their daily digest emails in >>>> spam until Black Friday. >>>> > >>>> >>>> This is a system that is working. If they allowed a return, and >>>> refunded your money, that is the best they can do. It may be a completely >>>> genuine mistake to supply a 3G version of the similar 4G version. I've >>>> actually ever bought a 3G phone on a physical brick and mortar shop, >>>> thinking it's 4G. The manufacturer had the same phone make with different >>>> bands. And I never bothered to confirm or ask. >>>> >>>> Jumia's customer care does not seem very syncronised, but at >>>> least it works, and they answer to email, and process refunds. >>>> >>>> AND the best part, they allow you to scrutinise the goods at your >>>> premise before parting with your hard earned money. >>>> >>>> My take, the e-commerce ecosystems is maturing, and gamechangers >>>> like Jumia is all we need, albeit foreign. >>>> >>>> If you are a Jumia rep, have them give me a voucher for vouching >>>> for you :) >>>> >>>> _______________________________________________ >>>> skunkworks mailing list >>>> skunkworks@lists.my.co.ke >>>> ------------ >>>> List info, subscribe/unsubscribe >>>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >>>> ------------ >>>> >>>> Skunkworks Rules >>>> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >>>> ------------ >>>> Other services @ http://my.co.ke >>>> >>> >>> _______________________________________________ >>> skunkworks mailing list >>> skunkworks@lists.my.co.ke >>> ------------ >>> List info, subscribe/unsubscribe >>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >>> ------------ >>> >>> Skunkworks Rules >>> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >>> ------------ >>> Other services @ http://my.co.ke >>> >> >> >> _______________________________________________ >> skunkworks mailing list >> skunkworks@lists.my.co.ke >> ------------ >> List info, subscribe/unsubscribe >> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >> ------------ >> >> Skunkworks Rules >> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >> ------------ >> Other services @ http://my.co.ke >> > > > > -- > ALVIN OCHOLA > 0722-313923 > www.greenline.co.ke >
-- ALVIN OCHOLA 0722-313923 www.greenline.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- ALVIN OCHOLA 0722-313923 www.greenline.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
Well well, If Jumia give refunds then that's a positive. Quite a change from the "Goods once sold can't be returned." that I saw on countless receipts from shops when growing up. Regards, -- Mutinda Kitana Project Manager GENIUSPHERE Cell: 0722-944455 -- Don’t worry about getting motivated. Just get going. ~ Borrowed On Wed, Jul 27, 2016 at 12:13 PM, Peter Karunyu via skunkworks < skunkworks@lists.my.co.ke> wrote:
@Gachanja, why not put the link of the fake item here? It might help someone else
On Wed, Jul 27, 2016 at 11:30 AM, Gachanja <jlgachanja@gmail.com> wrote:
I just left Jumia offices on Wetlands to complain on the same and why the same fake item is still on the site and they say they can't withdraw it. They would refund me if I had the item but the the item is still on site and being advertised everwhere. Pains my heart. I dont even want a refund but it would be my joy go see them sell original stuff only. They say they can't open a product to confirm if it's original so they'll deliver it to you the way it is. I'm disappointed
On 27 Jul 2016 09:45, "Peter Karunyu via skunkworks" < skunkworks@lists.my.co.ke> wrote:
@Alvin, and that is how you have lost business you never knew you had.
And by you, I mean all other vendors who are shying away from embracing some form of e-commerce at least for their hardware, for whichever reason. Yes, you will continue selling, yes you will continue expanding, but you could have done that last year simply by changing your *delivery model*.
That said, I know next to nothing about running a business, so all this is just opinion.
On Wed, Jul 27, 2016 at 9:35 AM, Alvin Jason Ochieng <ajochola@gmail.com
wrote:
@Peter Karunyu that is NOT and will NEVER be our Business Model.
Whatsapp me for details :-)
Regards,
Alvin Ochola
On Wed, Jul 27, 2016 at 9:33 AM, Peter Karunyu <pkarunyu@gmail.com> wrote:
@Alvin, channel distributors like you can also sell (your hardware) on Jumia, and bypass the hassle of setting up an online shop on your website <http://www.greenline.co.ke/index.php?option=com_content&view=article&id=55&Itemid=18> .
On Wed, Jul 27, 2016 at 9:04 AM, Alvin Jason Ochieng via skunkworks < skunkworks@lists.my.co.ke> wrote:
Do they have a review team?
Last I checked even the department wasn't there ....
Regards,
On Wed, Jul 27, 2016 at 8:59 AM, Okechukwu <okechukwu@gmail.com> wrote:
> True Alvin, I agree in that aspect, but how will they become better > in the so called shoes and trousers if all we do is criticism here and not > give actual feedback? We are a techie list and here is where we should be > honing new online shopping ideas, not saying that once I am burnt I will > now stick to Luthuli Avenue - where people are burnt every single day > > ./Ok3ch > > On Wed, Jul 27, 2016 at 7:58 AM, Alvin Jason Ochieng < > ajochola@gmail.com> wrote: > >> On Electrical/ Computer Equipment unless they have Partnerships >> with Manufacturers like HP / DELL / LENOVO and the like >> >> they will never have a sound proper backing. Save them for buying >> shoes , shirts , trousers at all that don't require technical expertise. >> >> Jumia sell as a 3rd party anyway. >> >> >> Regards, >> >> Alvin Ochola >> >> On Wed, Jul 27, 2016 at 7:46 AM, Okechukwu via skunkworks < >> skunkworks@lists.my.co.ke> wrote: >> >>> How do we ever think they will get better if all we say is never >>> again? As much as we have bad experience with online shopping, there is >>> worse experiences with locating physical shops and that has never stopped >>> you from shopping! >>> >>> ./Ok3ch >>> >>> On Tue, Jul 26, 2016 at 8:09 PM, Patrick Mathenge via skunkworks < >>> skunkworks@lists.my.co.ke> wrote: >>> >>>> Quite interesting how many of us have had an experience with >>>> Jumia. I once bought a laptop from them and what followed is a story for >>>> another day. But as somebody put it, reviews are important and hopefully we >>>> shall one day get there. >>>> >>>> Kind regards, >>>> Patrick >>>> On Jul 26, 2016 7:31 PM, "Mwendwa Kivuva via skunkworks" < >>>> skunkworks@lists.my.co.ke> wrote: >>>> >>>>> On Jul 26, 2016 5:19 PM, "James Wanjau via skunkworks" < >>>>> skunkworks@lists.my.co.ke> wrote: >>>>> > >>>>> > I'm still sour over the "Black Friday" sham... >>>>> > >>>>> > I once ordered a 4G phone off Jumia, they delivered a 3G >>>>> version with similar specs except for the network. >>>>> > Took almost a week for them to collect it despite multiple >>>>> calls and emails. >>>>> > When I did get a refund, I put their daily digest emails in >>>>> spam until Black Friday. >>>>> > >>>>> >>>>> This is a system that is working. If they allowed a return, and >>>>> refunded your money, that is the best they can do. It may be a completely >>>>> genuine mistake to supply a 3G version of the similar 4G version. I've >>>>> actually ever bought a 3G phone on a physical brick and mortar shop, >>>>> thinking it's 4G. The manufacturer had the same phone make with different >>>>> bands. And I never bothered to confirm or ask. >>>>> >>>>> Jumia's customer care does not seem very syncronised, but at >>>>> least it works, and they answer to email, and process refunds. >>>>> >>>>> AND the best part, they allow you to scrutinise the goods at >>>>> your premise before parting with your hard earned money. >>>>> >>>>> My take, the e-commerce ecosystems is maturing, and gamechangers >>>>> like Jumia is all we need, albeit foreign. >>>>> >>>>> If you are a Jumia rep, have them give me a voucher for vouching >>>>> for you :) >>>>> >>>>> _______________________________________________ >>>>> skunkworks mailing list >>>>> skunkworks@lists.my.co.ke >>>>> ------------ >>>>> List info, subscribe/unsubscribe >>>>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >>>>> ------------ >>>>> >>>>> Skunkworks Rules >>>>> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >>>>> ------------ >>>>> Other services @ http://my.co.ke >>>>> >>>> >>>> _______________________________________________ >>>> skunkworks mailing list >>>> skunkworks@lists.my.co.ke >>>> ------------ >>>> List info, subscribe/unsubscribe >>>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >>>> ------------ >>>> >>>> Skunkworks Rules >>>> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >>>> ------------ >>>> Other services @ http://my.co.ke >>>> >>> >>> >>> _______________________________________________ >>> skunkworks mailing list >>> skunkworks@lists.my.co.ke >>> ------------ >>> List info, subscribe/unsubscribe >>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >>> ------------ >>> >>> Skunkworks Rules >>> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >>> ------------ >>> Other services @ http://my.co.ke >>> >> >> >> >> -- >> ALVIN OCHOLA >> 0722-313923 >> www.greenline.co.ke >> > >
-- ALVIN OCHOLA 0722-313923 www.greenline.co.ke
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-- ALVIN OCHOLA 0722-313923 www.greenline.co.ke
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Talking of "fake" I think it all boils down to an individual. Some people are willing to buy the "fake" at low cost without much ado and deal with its problems later. Fake in this case I presume means replica of the genuine On Wed, Jul 27, 2016 at 12:30 PM, Mutinda Kitana via skunkworks < skunkworks@lists.my.co.ke> wrote:
Well well,
If Jumia give refunds then that's a positive. Quite a change from the "Goods once sold can't be returned." that I saw on countless receipts from shops when growing up.
Regards,
-- Mutinda Kitana Project Manager GENIUSPHERE Cell: 0722-944455 --
Don’t worry about getting motivated.
Just get going. ~ Borrowed
On Wed, Jul 27, 2016 at 12:13 PM, Peter Karunyu via skunkworks < skunkworks@lists.my.co.ke> wrote:
@Gachanja, why not put the link of the fake item here? It might help someone else
On Wed, Jul 27, 2016 at 11:30 AM, Gachanja <jlgachanja@gmail.com> wrote:
I just left Jumia offices on Wetlands to complain on the same and why the same fake item is still on the site and they say they can't withdraw it. They would refund me if I had the item but the the item is still on site and being advertised everwhere. Pains my heart. I dont even want a refund but it would be my joy go see them sell original stuff only. They say they can't open a product to confirm if it's original so they'll deliver it to you the way it is. I'm disappointed
On 27 Jul 2016 09:45, "Peter Karunyu via skunkworks" < skunkworks@lists.my.co.ke> wrote:
@Alvin, and that is how you have lost business you never knew you had.
And by you, I mean all other vendors who are shying away from embracing some form of e-commerce at least for their hardware, for whichever reason. Yes, you will continue selling, yes you will continue expanding, but you could have done that last year simply by changing your *delivery model* .
That said, I know next to nothing about running a business, so all this is just opinion.
On Wed, Jul 27, 2016 at 9:35 AM, Alvin Jason Ochieng < ajochola@gmail.com> wrote:
@Peter Karunyu that is NOT and will NEVER be our Business Model.
Whatsapp me for details :-)
Regards,
Alvin Ochola
On Wed, Jul 27, 2016 at 9:33 AM, Peter Karunyu <pkarunyu@gmail.com> wrote:
@Alvin, channel distributors like you can also sell (your hardware) on Jumia, and bypass the hassle of setting up an online shop on your website <http://www.greenline.co.ke/index.php?option=com_content&view=article&id=55&Itemid=18> .
On Wed, Jul 27, 2016 at 9:04 AM, Alvin Jason Ochieng via skunkworks < skunkworks@lists.my.co.ke> wrote:
> Do they have a review team? > > Last I checked even the department wasn't there .... > > Regards, > > On Wed, Jul 27, 2016 at 8:59 AM, Okechukwu <okechukwu@gmail.com> > wrote: > >> True Alvin, I agree in that aspect, but how will they become better >> in the so called shoes and trousers if all we do is criticism here and not >> give actual feedback? We are a techie list and here is where we should be >> honing new online shopping ideas, not saying that once I am burnt I will >> now stick to Luthuli Avenue - where people are burnt every single day >> >> ./Ok3ch >> >> On Wed, Jul 27, 2016 at 7:58 AM, Alvin Jason Ochieng < >> ajochola@gmail.com> wrote: >> >>> On Electrical/ Computer Equipment unless they have Partnerships >>> with Manufacturers like HP / DELL / LENOVO and the like >>> >>> they will never have a sound proper backing. Save them for buying >>> shoes , shirts , trousers at all that don't require technical expertise. >>> >>> Jumia sell as a 3rd party anyway. >>> >>> >>> Regards, >>> >>> Alvin Ochola >>> >>> On Wed, Jul 27, 2016 at 7:46 AM, Okechukwu via skunkworks < >>> skunkworks@lists.my.co.ke> wrote: >>> >>>> How do we ever think they will get better if all we say is never >>>> again? As much as we have bad experience with online shopping, there is >>>> worse experiences with locating physical shops and that has never stopped >>>> you from shopping! >>>> >>>> ./Ok3ch >>>> >>>> On Tue, Jul 26, 2016 at 8:09 PM, Patrick Mathenge via skunkworks >>>> <skunkworks@lists.my.co.ke> wrote: >>>> >>>>> Quite interesting how many of us have had an experience with >>>>> Jumia. I once bought a laptop from them and what followed is a story for >>>>> another day. But as somebody put it, reviews are important and hopefully we >>>>> shall one day get there. >>>>> >>>>> Kind regards, >>>>> Patrick >>>>> On Jul 26, 2016 7:31 PM, "Mwendwa Kivuva via skunkworks" < >>>>> skunkworks@lists.my.co.ke> wrote: >>>>> >>>>>> On Jul 26, 2016 5:19 PM, "James Wanjau via skunkworks" < >>>>>> skunkworks@lists.my.co.ke> wrote: >>>>>> > >>>>>> > I'm still sour over the "Black Friday" sham... >>>>>> > >>>>>> > I once ordered a 4G phone off Jumia, they delivered a 3G >>>>>> version with similar specs except for the network. >>>>>> > Took almost a week for them to collect it despite multiple >>>>>> calls and emails. >>>>>> > When I did get a refund, I put their daily digest emails in >>>>>> spam until Black Friday. >>>>>> > >>>>>> >>>>>> This is a system that is working. If they allowed a return, and >>>>>> refunded your money, that is the best they can do. It may be a completely >>>>>> genuine mistake to supply a 3G version of the similar 4G version. I've >>>>>> actually ever bought a 3G phone on a physical brick and mortar shop, >>>>>> thinking it's 4G. The manufacturer had the same phone make with different >>>>>> bands. And I never bothered to confirm or ask. >>>>>> >>>>>> Jumia's customer care does not seem very syncronised, but at >>>>>> least it works, and they answer to email, and process refunds. >>>>>> >>>>>> AND the best part, they allow you to scrutinise the goods at >>>>>> your premise before parting with your hard earned money. >>>>>> >>>>>> My take, the e-commerce ecosystems is maturing, and >>>>>> gamechangers like Jumia is all we need, albeit foreign. >>>>>> >>>>>> If you are a Jumia rep, have them give me a voucher for >>>>>> vouching for you :) >>>>>> >>>>>> _______________________________________________ >>>>>> skunkworks mailing list >>>>>> skunkworks@lists.my.co.ke >>>>>> ------------ >>>>>> List info, subscribe/unsubscribe >>>>>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >>>>>> ------------ >>>>>> >>>>>> Skunkworks Rules >>>>>> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >>>>>> ------------ >>>>>> Other services @ http://my.co.ke >>>>>> >>>>> >>>>> _______________________________________________ >>>>> skunkworks mailing list >>>>> skunkworks@lists.my.co.ke >>>>> ------------ >>>>> List info, subscribe/unsubscribe >>>>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >>>>> ------------ >>>>> >>>>> Skunkworks Rules >>>>> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >>>>> ------------ >>>>> Other services @ http://my.co.ke >>>>> >>>> >>>> >>>> _______________________________________________ >>>> skunkworks mailing list >>>> skunkworks@lists.my.co.ke >>>> ------------ >>>> List info, subscribe/unsubscribe >>>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >>>> ------------ >>>> >>>> Skunkworks Rules >>>> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >>>> ------------ >>>> Other services @ http://my.co.ke >>>> >>> >>> >>> >>> -- >>> ALVIN OCHOLA >>> 0722-313923 >>> www.greenline.co.ke >>> >> >> > > > -- > ALVIN OCHOLA > 0722-313923 > www.greenline.co.ke > > _______________________________________________ > skunkworks mailing list > skunkworks@lists.my.co.ke > ------------ > List info, subscribe/unsubscribe > http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks > ------------ > > Skunkworks Rules > http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 > ------------ > Other services @ http://my.co.ke >
-- ALVIN OCHOLA 0722-313923 www.greenline.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Warm Regards, G. Karani
Jumia is the real deal. I did a blog post on my experience with them http://lord.me.ke/e-commerce-is-here-with-us-in-africa/ The MPESA refund message from jumia’s payment partner KGQ8BIGH2Y Confirmed.You have received Ksh3,898.00 from ECART SERVICES KENYA LIMITED 873250 on 26/7/16 at 7:38 PM New M-PESA balance is Ksh5,265.90. Buy goods with M-PESA. Well, e-commerce is here with us. And it’s working. On Jul 27, 2016 1:08 PM, "Geoffrey Karani via skunkworks" < skunkworks@lists.my.co.ke> wrote:
Talking of "fake" I think it all boils down to an individual. Some people are willing to buy the "fake" at low cost without much ado and deal with its problems later. Fake in this case I presume means replica of the genuine
On Wed, Jul 27, 2016 at 12:30 PM, Mutinda Kitana via skunkworks < skunkworks@lists.my.co.ke> wrote:
Well well,
If Jumia give refunds then that's a positive. Quite a change from the "Goods once sold can't be returned." that I saw on countless receipts from shops when growing up.
Regards,
-- Mutinda Kitana Project Manager GENIUSPHERE Cell: 0722-944455 --
Don’t worry about getting motivated.
Just get going. ~ Borrowed
On Wed, Jul 27, 2016 at 12:13 PM, Peter Karunyu via skunkworks < skunkworks@lists.my.co.ke> wrote:
@Gachanja, why not put the link of the fake item here? It might help someone else
On Wed, Jul 27, 2016 at 11:30 AM, Gachanja <jlgachanja@gmail.com> wrote:
I just left Jumia offices on Wetlands to complain on the same and why the same fake item is still on the site and they say they can't withdraw it. They would refund me if I had the item but the the item is still on site and being advertised everwhere. Pains my heart. I dont even want a refund but it would be my joy go see them sell original stuff only. They say they can't open a product to confirm if it's original so they'll deliver it to you the way it is. I'm disappointed
On 27 Jul 2016 09:45, "Peter Karunyu via skunkworks" < skunkworks@lists.my.co.ke> wrote:
@Alvin, and that is how you have lost business you never knew you had.
And by you, I mean all other vendors who are shying away from embracing some form of e-commerce at least for their hardware, for whichever reason. Yes, you will continue selling, yes you will continue expanding, but you could have done that last year simply by changing your *delivery model*.
That said, I know next to nothing about running a business, so all this is just opinion.
On Wed, Jul 27, 2016 at 9:35 AM, Alvin Jason Ochieng < ajochola@gmail.com> wrote:
@Peter Karunyu that is NOT and will NEVER be our Business Model.
Whatsapp me for details :-)
Regards,
Alvin Ochola
On Wed, Jul 27, 2016 at 9:33 AM, Peter Karunyu <pkarunyu@gmail.com> wrote:
> @Alvin, channel distributors like you can also sell (your hardware) > on Jumia, and bypass the hassle of setting up an online shop on your > website > <http://www.greenline.co.ke/index.php?option=com_content&view=article&id=55&Itemid=18> > . > > > > > > On Wed, Jul 27, 2016 at 9:04 AM, Alvin Jason Ochieng via skunkworks > <skunkworks@lists.my.co.ke> wrote: > >> Do they have a review team? >> >> Last I checked even the department wasn't there .... >> >> Regards, >> >> On Wed, Jul 27, 2016 at 8:59 AM, Okechukwu <okechukwu@gmail.com> >> wrote: >> >>> True Alvin, I agree in that aspect, but how will they become >>> better in the so called shoes and trousers if all we do is criticism here >>> and not give actual feedback? We are a techie list and here is where we >>> should be honing new online shopping ideas, not saying that once I am burnt >>> I will now stick to Luthuli Avenue - where people are burnt every single day >>> >>> ./Ok3ch >>> >>> On Wed, Jul 27, 2016 at 7:58 AM, Alvin Jason Ochieng < >>> ajochola@gmail.com> wrote: >>> >>>> On Electrical/ Computer Equipment unless they have Partnerships >>>> with Manufacturers like HP / DELL / LENOVO and the like >>>> >>>> they will never have a sound proper backing. Save them for buying >>>> shoes , shirts , trousers at all that don't require technical expertise. >>>> >>>> Jumia sell as a 3rd party anyway. >>>> >>>> >>>> Regards, >>>> >>>> Alvin Ochola >>>> >>>> On Wed, Jul 27, 2016 at 7:46 AM, Okechukwu via skunkworks < >>>> skunkworks@lists.my.co.ke> wrote: >>>> >>>>> How do we ever think they will get better if all we say is never >>>>> again? As much as we have bad experience with online shopping, there is >>>>> worse experiences with locating physical shops and that has never stopped >>>>> you from shopping! >>>>> >>>>> ./Ok3ch >>>>> >>>>> On Tue, Jul 26, 2016 at 8:09 PM, Patrick Mathenge via skunkworks >>>>> <skunkworks@lists.my.co.ke> wrote: >>>>> >>>>>> Quite interesting how many of us have had an experience with >>>>>> Jumia. I once bought a laptop from them and what followed is a story for >>>>>> another day. But as somebody put it, reviews are important and hopefully we >>>>>> shall one day get there. >>>>>> >>>>>> Kind regards, >>>>>> Patrick >>>>>> On Jul 26, 2016 7:31 PM, "Mwendwa Kivuva via skunkworks" < >>>>>> skunkworks@lists.my.co.ke> wrote: >>>>>> >>>>>>> On Jul 26, 2016 5:19 PM, "James Wanjau via skunkworks" < >>>>>>> skunkworks@lists.my.co.ke> wrote: >>>>>>> > >>>>>>> > I'm still sour over the "Black Friday" sham... >>>>>>> > >>>>>>> > I once ordered a 4G phone off Jumia, they delivered a 3G >>>>>>> version with similar specs except for the network. >>>>>>> > Took almost a week for them to collect it despite multiple >>>>>>> calls and emails. >>>>>>> > When I did get a refund, I put their daily digest emails in >>>>>>> spam until Black Friday. >>>>>>> > >>>>>>> >>>>>>> This is a system that is working. If they allowed a return, >>>>>>> and refunded your money, that is the best they can do. It may be a >>>>>>> completely genuine mistake to supply a 3G version of the similar 4G >>>>>>> version. I've actually ever bought a 3G phone on a physical brick and >>>>>>> mortar shop, thinking it's 4G. The manufacturer had the same phone make >>>>>>> with different bands. And I never bothered to confirm or ask. >>>>>>> >>>>>>> Jumia's customer care does not seem very syncronised, but at >>>>>>> least it works, and they answer to email, and process refunds. >>>>>>> >>>>>>> AND the best part, they allow you to scrutinise the goods at >>>>>>> your premise before parting with your hard earned money. >>>>>>> >>>>>>> My take, the e-commerce ecosystems is maturing, and >>>>>>> gamechangers like Jumia is all we need, albeit foreign. >>>>>>> >>>>>>> If you are a Jumia rep, have them give me a voucher for >>>>>>> vouching for you :) >>>>>>> >>>>>>> _______________________________________________ >>>>>>> skunkworks mailing list >>>>>>> skunkworks@lists.my.co.ke >>>>>>> ------------ >>>>>>> List info, subscribe/unsubscribe >>>>>>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >>>>>>> ------------ >>>>>>> >>>>>>> Skunkworks Rules >>>>>>> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >>>>>>> ------------ >>>>>>> Other services @ http://my.co.ke >>>>>>> >>>>>> >>>>>> _______________________________________________ >>>>>> skunkworks mailing list >>>>>> skunkworks@lists.my.co.ke >>>>>> ------------ >>>>>> List info, subscribe/unsubscribe >>>>>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >>>>>> ------------ >>>>>> >>>>>> Skunkworks Rules >>>>>> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >>>>>> ------------ >>>>>> Other services @ http://my.co.ke >>>>>> >>>>> >>>>> >>>>> _______________________________________________ >>>>> skunkworks mailing list >>>>> skunkworks@lists.my.co.ke >>>>> ------------ >>>>> List info, subscribe/unsubscribe >>>>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >>>>> ------------ >>>>> >>>>> Skunkworks Rules >>>>> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >>>>> ------------ >>>>> Other services @ http://my.co.ke >>>>> >>>> >>>> >>>> >>>> -- >>>> ALVIN OCHOLA >>>> 0722-313923 >>>> www.greenline.co.ke >>>> >>> >>> >> >> >> -- >> ALVIN OCHOLA >> 0722-313923 >> www.greenline.co.ke >> >> _______________________________________________ >> skunkworks mailing list >> skunkworks@lists.my.co.ke >> ------------ >> List info, subscribe/unsubscribe >> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >> ------------ >> >> Skunkworks Rules >> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >> ------------ >> Other services @ http://my.co.ke >> > >
-- ALVIN OCHOLA 0722-313923 www.greenline.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
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-- Warm Regards,
G. Karani
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
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+1 On Wed, Jul 27, 2016 at 1:59 PM, Mwendwa Kivuva via skunkworks < skunkworks@lists.my.co.ke> wrote:
Jumia is the real deal. I did a blog post on my experience with them http://lord.me.ke/e-commerce-is-here-with-us-in-africa/
The MPESA refund message from jumia’s payment partner
KGQ8BIGH2Y Confirmed.You have received Ksh3,898.00 from ECART SERVICES KENYA LIMITED 873250 on 26/7/16 at 7:38 PM New M-PESA balance is Ksh5,265.90. Buy goods with M-PESA.
Well, e-commerce is here with us. And it’s working.
On Jul 27, 2016 1:08 PM, "Geoffrey Karani via skunkworks" < skunkworks@lists.my.co.ke> wrote:
Talking of "fake" I think it all boils down to an individual. Some people are willing to buy the "fake" at low cost without much ado and deal with its problems later. Fake in this case I presume means replica of the genuine
On Wed, Jul 27, 2016 at 12:30 PM, Mutinda Kitana via skunkworks < skunkworks@lists.my.co.ke> wrote:
Well well,
If Jumia give refunds then that's a positive. Quite a change from the "Goods once sold can't be returned." that I saw on countless receipts from shops when growing up.
Regards,
-- Mutinda Kitana Project Manager GENIUSPHERE Cell: 0722-944455 --
Don’t worry about getting motivated.
Just get going. ~ Borrowed
On Wed, Jul 27, 2016 at 12:13 PM, Peter Karunyu via skunkworks < skunkworks@lists.my.co.ke> wrote:
@Gachanja, why not put the link of the fake item here? It might help someone else
On Wed, Jul 27, 2016 at 11:30 AM, Gachanja <jlgachanja@gmail.com> wrote:
I just left Jumia offices on Wetlands to complain on the same and why the same fake item is still on the site and they say they can't withdraw it. They would refund me if I had the item but the the item is still on site and being advertised everwhere. Pains my heart. I dont even want a refund but it would be my joy go see them sell original stuff only. They say they can't open a product to confirm if it's original so they'll deliver it to you the way it is. I'm disappointed
On 27 Jul 2016 09:45, "Peter Karunyu via skunkworks" < skunkworks@lists.my.co.ke> wrote:
@Alvin, and that is how you have lost business you never knew you had.
And by you, I mean all other vendors who are shying away from embracing some form of e-commerce at least for their hardware, for whichever reason. Yes, you will continue selling, yes you will continue expanding, but you could have done that last year simply by changing your *delivery model*.
That said, I know next to nothing about running a business, so all this is just opinion.
On Wed, Jul 27, 2016 at 9:35 AM, Alvin Jason Ochieng < ajochola@gmail.com> wrote:
> @Peter Karunyu that is NOT and will NEVER be our Business Model. > > Whatsapp me for details :-) > > > Regards, > > Alvin Ochola > > On Wed, Jul 27, 2016 at 9:33 AM, Peter Karunyu <pkarunyu@gmail.com> > wrote: > >> @Alvin, channel distributors like you can also sell (your hardware) >> on Jumia, and bypass the hassle of setting up an online shop on your >> website >> <http://www.greenline.co.ke/index.php?option=com_content&view=article&id=55&Itemid=18> >> . >> >> >> >> >> >> On Wed, Jul 27, 2016 at 9:04 AM, Alvin Jason Ochieng via skunkworks >> <skunkworks@lists.my.co.ke> wrote: >> >>> Do they have a review team? >>> >>> Last I checked even the department wasn't there .... >>> >>> Regards, >>> >>> On Wed, Jul 27, 2016 at 8:59 AM, Okechukwu <okechukwu@gmail.com> >>> wrote: >>> >>>> True Alvin, I agree in that aspect, but how will they become >>>> better in the so called shoes and trousers if all we do is criticism here >>>> and not give actual feedback? We are a techie list and here is where we >>>> should be honing new online shopping ideas, not saying that once I am burnt >>>> I will now stick to Luthuli Avenue - where people are burnt every single day >>>> >>>> ./Ok3ch >>>> >>>> On Wed, Jul 27, 2016 at 7:58 AM, Alvin Jason Ochieng < >>>> ajochola@gmail.com> wrote: >>>> >>>>> On Electrical/ Computer Equipment unless they have Partnerships >>>>> with Manufacturers like HP / DELL / LENOVO and the like >>>>> >>>>> they will never have a sound proper backing. Save them for >>>>> buying shoes , shirts , trousers at all that don't require technical >>>>> expertise. >>>>> >>>>> Jumia sell as a 3rd party anyway. >>>>> >>>>> >>>>> Regards, >>>>> >>>>> Alvin Ochola >>>>> >>>>> On Wed, Jul 27, 2016 at 7:46 AM, Okechukwu via skunkworks < >>>>> skunkworks@lists.my.co.ke> wrote: >>>>> >>>>>> How do we ever think they will get better if all we say is >>>>>> never again? As much as we have bad experience with online shopping, there >>>>>> is worse experiences with locating physical shops and that has never >>>>>> stopped you from shopping! >>>>>> >>>>>> ./Ok3ch >>>>>> >>>>>> On Tue, Jul 26, 2016 at 8:09 PM, Patrick Mathenge via >>>>>> skunkworks <skunkworks@lists.my.co.ke> wrote: >>>>>> >>>>>>> Quite interesting how many of us have had an experience with >>>>>>> Jumia. I once bought a laptop from them and what followed is a story for >>>>>>> another day. But as somebody put it, reviews are important and hopefully we >>>>>>> shall one day get there. >>>>>>> >>>>>>> Kind regards, >>>>>>> Patrick >>>>>>> On Jul 26, 2016 7:31 PM, "Mwendwa Kivuva via skunkworks" < >>>>>>> skunkworks@lists.my.co.ke> wrote: >>>>>>> >>>>>>>> On Jul 26, 2016 5:19 PM, "James Wanjau via skunkworks" < >>>>>>>> skunkworks@lists.my.co.ke> wrote: >>>>>>>> > >>>>>>>> > I'm still sour over the "Black Friday" sham... >>>>>>>> > >>>>>>>> > I once ordered a 4G phone off Jumia, they delivered a 3G >>>>>>>> version with similar specs except for the network. >>>>>>>> > Took almost a week for them to collect it despite multiple >>>>>>>> calls and emails. >>>>>>>> > When I did get a refund, I put their daily digest emails in >>>>>>>> spam until Black Friday. >>>>>>>> > >>>>>>>> >>>>>>>> This is a system that is working. If they allowed a return, >>>>>>>> and refunded your money, that is the best they can do. It may be a >>>>>>>> completely genuine mistake to supply a 3G version of the similar 4G >>>>>>>> version. I've actually ever bought a 3G phone on a physical brick and >>>>>>>> mortar shop, thinking it's 4G. The manufacturer had the same phone make >>>>>>>> with different bands. And I never bothered to confirm or ask. >>>>>>>> >>>>>>>> Jumia's customer care does not seem very syncronised, but at >>>>>>>> least it works, and they answer to email, and process refunds. >>>>>>>> >>>>>>>> AND the best part, they allow you to scrutinise the goods at >>>>>>>> your premise before parting with your hard earned money. >>>>>>>> >>>>>>>> My take, the e-commerce ecosystems is maturing, and >>>>>>>> gamechangers like Jumia is all we need, albeit foreign. >>>>>>>> >>>>>>>> If you are a Jumia rep, have them give me a voucher for >>>>>>>> vouching for you :) >>>>>>>> >>>>>>>> _______________________________________________ >>>>>>>> skunkworks mailing list >>>>>>>> skunkworks@lists.my.co.ke >>>>>>>> ------------ >>>>>>>> List info, subscribe/unsubscribe >>>>>>>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >>>>>>>> ------------ >>>>>>>> >>>>>>>> Skunkworks Rules >>>>>>>> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >>>>>>>> ------------ >>>>>>>> Other services @ http://my.co.ke >>>>>>>> >>>>>>> >>>>>>> _______________________________________________ >>>>>>> skunkworks mailing list >>>>>>> skunkworks@lists.my.co.ke >>>>>>> ------------ >>>>>>> List info, subscribe/unsubscribe >>>>>>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >>>>>>> ------------ >>>>>>> >>>>>>> Skunkworks Rules >>>>>>> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >>>>>>> ------------ >>>>>>> Other services @ http://my.co.ke >>>>>>> >>>>>> >>>>>> >>>>>> _______________________________________________ >>>>>> skunkworks mailing list >>>>>> skunkworks@lists.my.co.ke >>>>>> ------------ >>>>>> List info, subscribe/unsubscribe >>>>>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >>>>>> ------------ >>>>>> >>>>>> Skunkworks Rules >>>>>> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >>>>>> ------------ >>>>>> Other services @ http://my.co.ke >>>>>> >>>>> >>>>> >>>>> >>>>> -- >>>>> ALVIN OCHOLA >>>>> 0722-313923 >>>>> www.greenline.co.ke >>>>> >>>> >>>> >>> >>> >>> -- >>> ALVIN OCHOLA >>> 0722-313923 >>> www.greenline.co.ke >>> >>> _______________________________________________ >>> skunkworks mailing list >>> skunkworks@lists.my.co.ke >>> ------------ >>> List info, subscribe/unsubscribe >>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >>> ------------ >>> >>> Skunkworks Rules >>> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >>> ------------ >>> Other services @ http://my.co.ke >>> >> >> > > > -- > ALVIN OCHOLA > 0722-313923 > www.greenline.co.ke >
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-- Warm Regards,
G. Karani
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participants (17)
-
Alex Ngatia -
Alvin Jason Ochieng -
Barrack Otieno -
Gachanja -
Geoffrey Karani -
James Wanjau -
Kennedy Kairu Kariuki -
kris njoroge -
Maisiba Bravo -
Mutinda Kitana -
Mwendwa Kivuva -
Noah Ogori -
Okechukwu -
Patrick Kariuki -
Patrick Mathenge -
Peter Karunyu -
Victor Kisovi