Quite interesting how many of us have had an experience with Jumia. I once bought a laptop from them and what followed is a story for another day. But as somebody put it, reviews are important and hopefully we shall one day get there.
Kind regards,
Patrick
On Jul 26, 2016 5:19 PM, "James Wanjau via skunkworks" <skunkworks@lists.my.co.ke> wrote:
>
> I'm still sour over the "Black Friday" sham...
>
> I once ordered a 4G phone off Jumia, they delivered a 3G version with similar specs except for the network.
> Took almost a week for them to collect it despite multiple calls and emails.
> When I did get a refund, I put their daily digest emails in spam until Black Friday.
>This is a system that is working. If they allowed a return, and refunded your money, that is the best they can do. It may be a completely genuine mistake to supply a 3G version of the similar 4G version. I've actually ever bought a 3G phone on a physical brick and mortar shop, thinking it's 4G. The manufacturer had the same phone make with different bands. And I never bothered to confirm or ask.
Jumia's customer care does not seem very syncronised, but at least it works, and they answer to email, and process refunds.
AND the best part, they allow you to scrutinise the goods at your premise before parting with your hard earned money.
My take, the e-commerce ecosystems is maturing, and gamechangers like Jumia is all we need, albeit foreign.
If you are a Jumia rep, have them give me a voucher for vouching for you :)
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