@Alvin, channel distributors like you can also sell (your hardware) on Jumia, and bypass the hassle of setting up an online shop on your website.On Wed, Jul 27, 2016 at 9:04 AM, Alvin Jason Ochieng via skunkworks <skunkworks@lists.my.co.ke> wrote:Regards,Do they have a review team?Last I checked even the department wasn't there ....On Wed, Jul 27, 2016 at 8:59 AM, Okechukwu <okechukwu@gmail.com> wrote:True Alvin, I agree in that aspect, but how will they become better in the so called shoes and trousers if all we do is criticism here and not give actual feedback? We are a techie list and here is where we should be honing new online shopping ideas, not saying that once I am burnt I will now stick to Luthuli Avenue - where people are burnt every single day./Ok3chOn Wed, Jul 27, 2016 at 7:58 AM, Alvin Jason Ochieng <ajochola@gmail.com> wrote:Alvin OcholaRegards,Jumia sell as a 3rd party anyway.they will never have a sound proper backing. Save them for buying shoes , shirts , trousers at all that don't require technical expertise.On Electrical/ Computer Equipment unless they have Partnerships with Manufacturers like HP / DELL / LENOVO and the like--On Wed, Jul 27, 2016 at 7:46 AM, Okechukwu via skunkworks <skunkworks@lists.my.co.ke> wrote:How do we ever think they will get better if all we say is never again? As much as we have bad experience with online shopping, there is worse experiences with locating physical shops and that has never stopped you from shopping!./Ok3chOn Tue, Jul 26, 2016 at 8:09 PM, Patrick Mathenge via skunkworks <skunkworks@lists.my.co.ke> wrote:Quite interesting how many of us have had an experience with Jumia. I once bought a laptop from them and what followed is a story for another day. But as somebody put it, reviews are important and hopefully we shall one day get there.
Kind regards,
PatrickOn Jul 26, 2016 7:31 PM, "Mwendwa Kivuva via skunkworks" <skunkworks@lists.my.co.ke> wrote:_______________________________________________On Jul 26, 2016 5:19 PM, "James Wanjau via skunkworks" <skunkworks@lists.my.co.ke> wrote:
>
> I'm still sour over the "Black Friday" sham...
>
> I once ordered a 4G phone off Jumia, they delivered a 3G version with similar specs except for the network.
> Took almost a week for them to collect it despite multiple calls and emails.
> When I did get a refund, I put their daily digest emails in spam until Black Friday.
>This is a system that is working. If they allowed a return, and refunded your money, that is the best they can do. It may be a completely genuine mistake to supply a 3G version of the similar 4G version. I've actually ever bought a 3G phone on a physical brick and mortar shop, thinking it's 4G. The manufacturer had the same phone make with different bands. And I never bothered to confirm or ask.
Jumia's customer care does not seem very syncronised, but at least it works, and they answer to email, and process refunds.
AND the best part, they allow you to scrutinise the goods at your premise before parting with your hard earned money.
My take, the e-commerce ecosystems is maturing, and gamechangers like Jumia is all we need, albeit foreign.
If you are a Jumia rep, have them give me a voucher for vouching for you :)
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