Zuku admins, You have a broken router....
Please fix your device 41.212.2.5. It's dropping > 75 % of my packets making TCP practically useless :( http://pastie.org/9723527
These are best sent to Wananchi directly (or Afnog for shaming). Let me know if you need a contact at Wananchi. Keep in mind that the packet drops are because the software rules are overwhelmed. The low level routing (hardware) might not be overwhelmed at all - at least that's the excuse I get whenever I point this stuff out to the ISPs. Dropped packets are still one of the biggest problems locally and it would be great to see more movement on this. -Adam -- Kili - Cloud for Africa: kili.io Musings: twitter.com/varud <https://twitter.com/varud> More Musings: varud.com About Adam: www.linkedin.com/in/adamcnelson On Sun, Nov 16, 2014 at 9:57 PM, Laban Mwangi via skunkworks < skunkworks@lists.my.co.ke> wrote:
Please fix your device 41.212.2.5. It's dropping > 75 % of my packets making TCP practically useless :(
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Laban, raise your concern with EANOG (cc'd herein)... On 17 November 2014 08:52, Adam Nelson via skunkworks < skunkworks@lists.my.co.ke> wrote:
These are best sent to Wananchi directly (or Afnog for shaming). Let me know if you need a contact at Wananchi.
Keep in mind that the packet drops are because the software rules are overwhelmed. The low level routing (hardware) might not be overwhelmed at all - at least that's the excuse I get whenever I point this stuff out to the ISPs.
Dropped packets are still one of the biggest problems locally and it would be great to see more movement on this.
-Adam
-- Kili - Cloud for Africa: kili.io Musings: twitter.com/varud <https://twitter.com/varud> More Musings: varud.com About Adam: www.linkedin.com/in/adamcnelson
On Sun, Nov 16, 2014 at 9:57 PM, Laban Mwangi via skunkworks < skunkworks@lists.my.co.ke> wrote:
Please fix your device 41.212.2.5. It's dropping > 75 % of my packets making TCP practically useless :(
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Writing to Wananchi customer support is useless. I’ve been emailing them analysis about this problem repeatedly since May, and nothing ever happens. At one time, they scheduled a technician to come over (because of course they don’t believe your ping/traceroute/nmap stats), only to postpone him for a day and they cancel completely because they “didn’t have enough evidence”, both without telling and making me stay home those days for nothing. If you can afford it, use Faiba or another service. Zuku is hopeless. Bastian
On Nov 17, 2014, at 08:52, Adam Nelson via skunkworks <skunkworks@lists.my.co.ke> wrote:
These are best sent to Wananchi directly (or Afnog for shaming). Let me know if you need a contact at Wananchi.
Keep in mind that the packet drops are because the software rules are overwhelmed. The low level routing (hardware) might not be overwhelmed at all - at least that's the excuse I get whenever I point this stuff out to the ISPs.
Dropped packets are still one of the biggest problems locally and it would be great to see more movement on this.
-Adam
-- Kili - Cloud for Africa: kili.io <http://kili.io/> Musings: twitter.com/varud <https://twitter.com/varud> More Musings: varud.com <http://varud.com/> About Adam: www.linkedin.com/in/adamcnelson <https://www.linkedin.com/in/adamcnelson> On Sun, Nov 16, 2014 at 9:57 PM, Laban Mwangi via skunkworks <skunkworks@lists.my.co.ke <mailto:skunkworks@lists.my.co.ke>> wrote: Please fix your device 41.212.2.5. It's dropping > 75 % of my packets making TCP practically useless :(
http://pastie.org/9723527 <http://pastie.org/9723527>
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I've never heard anybody not complain about Zuku. JTL/Faiba is annoying sometimes but the service is relatively good - although it's getting worse over time as they fill up their network. If you do JTL, get the unadvertised 5Mbps plan. It's half the price and 5Mbps is still plenty for most needs. -- Kili - Cloud for Africa: kili.io Musings: twitter.com/varud <https://twitter.com/varud> More Musings: varud.com About Adam: www.linkedin.com/in/adamcnelson On Mon, Nov 17, 2014 at 9:05 AM, Bastian <skunkworks@blankenburg.net> wrote:
Writing to Wananchi customer support is useless. I’ve been emailing them analysis about this problem repeatedly since May, and nothing ever happens.
At one time, they scheduled a technician to come over (because of course they don’t believe your ping/traceroute/nmap stats), only to postpone him for a day and they cancel completely because they “didn’t have enough evidence”, both without telling and making me stay home those days for nothing.
If you can afford it, use Faiba or another service. Zuku is hopeless.
Bastian
On Nov 17, 2014, at 08:52, Adam Nelson via skunkworks < skunkworks@lists.my.co.ke> wrote:
These are best sent to Wananchi directly (or Afnog for shaming). Let me know if you need a contact at Wananchi.
Keep in mind that the packet drops are because the software rules are overwhelmed. The low level routing (hardware) might not be overwhelmed at all - at least that's the excuse I get whenever I point this stuff out to the ISPs.
Dropped packets are still one of the biggest problems locally and it would be great to see more movement on this.
-Adam
-- Kili - Cloud for Africa: kili.io Musings: twitter.com/varud <https://twitter.com/varud> More Musings: varud.com About Adam: www.linkedin.com/in/adamcnelson
On Sun, Nov 16, 2014 at 9:57 PM, Laban Mwangi via skunkworks < skunkworks@lists.my.co.ke> wrote:
Please fix your device 41.212.2.5. It's dropping > 75 % of my packets making TCP practically useless :(
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My experience today: http://pastie.org/9730661 I'll try reach out to them :/ This is the third day running with ~80% packet drop.. It's aplling. Oh wait... It just drped my ascii key stroks :( On Mon, Nov 17, 2014 at 9:54 AM, Adam Nelson <adam@varud.com> wrote:
I've never heard anybody not complain about Zuku. JTL/Faiba is annoying sometimes but the service is relatively good - although it's getting worse over time as they fill up their network. If you do JTL, get the unadvertised 5Mbps plan. It's half the price and 5Mbps is still plenty for most needs.
-- Kili - Cloud for Africa: kili.io Musings: twitter.com/varud <https://twitter.com/varud> More Musings: varud.com About Adam: www.linkedin.com/in/adamcnelson
On Mon, Nov 17, 2014 at 9:05 AM, Bastian <skunkworks@blankenburg.net> wrote:
Writing to Wananchi customer support is useless. I’ve been emailing them analysis about this problem repeatedly since May, and nothing ever happens.
At one time, they scheduled a technician to come over (because of course they don’t believe your ping/traceroute/nmap stats), only to postpone him for a day and they cancel completely because they “didn’t have enough evidence”, both without telling and making me stay home those days for nothing.
If you can afford it, use Faiba or another service. Zuku is hopeless.
Bastian
On Nov 17, 2014, at 08:52, Adam Nelson via skunkworks < skunkworks@lists.my.co.ke> wrote:
These are best sent to Wananchi directly (or Afnog for shaming). Let me know if you need a contact at Wananchi.
Keep in mind that the packet drops are because the software rules are overwhelmed. The low level routing (hardware) might not be overwhelmed at all - at least that's the excuse I get whenever I point this stuff out to the ISPs.
Dropped packets are still one of the biggest problems locally and it would be great to see more movement on this.
-Adam
-- Kili - Cloud for Africa: kili.io Musings: twitter.com/varud <https://twitter.com/varud> More Musings: varud.com About Adam: www.linkedin.com/in/adamcnelson
On Sun, Nov 16, 2014 at 9:57 PM, Laban Mwangi via skunkworks < skunkworks@lists.my.co.ke> wrote:
Please fix your device 41.212.2.5. It's dropping > 75 % of my packets making TCP practically useless :(
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Hmm, looks like this only affects international traffic: http://pastebin.com/raw.php?i=j2u4Q2Bx Local loop traffic doesn't go over the lossy devices. On Wed, Nov 19, 2014 at 9:50 PM, Laban Mwangi <lmwangi@gmail.com> wrote:
My experience today: http://pastie.org/9730661
I'll try reach out to them :/ This is the third day running with ~80% packet drop.. It's aplling.
Oh wait... It just drped my ascii key stroks
:(
On Mon, Nov 17, 2014 at 9:54 AM, Adam Nelson <adam@varud.com> wrote:
I've never heard anybody not complain about Zuku. JTL/Faiba is annoying sometimes but the service is relatively good - although it's getting worse over time as they fill up their network. If you do JTL, get the unadvertised 5Mbps plan. It's half the price and 5Mbps is still plenty for most needs.
-- Kili - Cloud for Africa: kili.io Musings: twitter.com/varud <https://twitter.com/varud> More Musings: varud.com About Adam: www.linkedin.com/in/adamcnelson
On Mon, Nov 17, 2014 at 9:05 AM, Bastian <skunkworks@blankenburg.net> wrote:
Writing to Wananchi customer support is useless. I’ve been emailing them analysis about this problem repeatedly since May, and nothing ever happens.
At one time, they scheduled a technician to come over (because of course they don’t believe your ping/traceroute/nmap stats), only to postpone him for a day and they cancel completely because they “didn’t have enough evidence”, both without telling and making me stay home those days for nothing.
If you can afford it, use Faiba or another service. Zuku is hopeless.
Bastian
On Nov 17, 2014, at 08:52, Adam Nelson via skunkworks < skunkworks@lists.my.co.ke> wrote:
These are best sent to Wananchi directly (or Afnog for shaming). Let me know if you need a contact at Wananchi.
Keep in mind that the packet drops are because the software rules are overwhelmed. The low level routing (hardware) might not be overwhelmed at all - at least that's the excuse I get whenever I point this stuff out to the ISPs.
Dropped packets are still one of the biggest problems locally and it would be great to see more movement on this.
-Adam
-- Kili - Cloud for Africa: kili.io Musings: twitter.com/varud <https://twitter.com/varud> More Musings: varud.com About Adam: www.linkedin.com/in/adamcnelson
On Sun, Nov 16, 2014 at 9:57 PM, Laban Mwangi via skunkworks < skunkworks@lists.my.co.ke> wrote:
Please fix your device 41.212.2.5. It's dropping > 75 % of my packets making TCP practically useless :(
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I forwarded this email to a techie contact there, asking him if this issue falls under his jurisdiction, and his exact answer was: *It may fall under my juris but there is a specific guideline for all the clients to launch their complains.* No wonder. On Sun, Nov 16, 2014 at 9:57 PM, Laban Mwangi via skunkworks < skunkworks@lists.my.co.ke> wrote:
Please fix your device 41.212.2.5. It's dropping > 75 % of my packets making TCP practically useless :(
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-- Regards, Peter Karunyu -------------------
"*It may fall under my juris but there is a specific guideline for all the clients to launch their complains."* That is quite scary, if you ask me, especially if it falls under his/her jurisdiction! I am guessing (using my sixth sense) that s/he was quite pissed (unnecessarily) with something you had in that e-mail. However, I also do remember that "the customer is always right, especially when they are wrong" and should that happen to me, I do sort out the customer then exhale over a cold beer instead. That convo should serve as an example of what customers go though with their providers. Is there a blog for that somewhere? On 20 November 2014 06:52, Peter Karunyu via skunkworks < skunkworks@lists.my.co.ke> wrote:
I forwarded this email to a techie contact there, asking him if this issue falls under his jurisdiction, and his exact answer was:
*It may fall under my juris but there is a specific guideline for all the clients to launch their complains.*
No wonder.
On Sun, Nov 16, 2014 at 9:57 PM, Laban Mwangi via skunkworks < skunkworks@lists.my.co.ke> wrote:
Please fix your device 41.212.2.5. It's dropping > 75 % of my packets making TCP practically useless :(
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-- Regards, Peter Karunyu -------------------
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-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 "I can't hear you -- I'm using the scrambler."
the problem with nearly all service providers is simple - they do not understand a simple fact: No one remembers when things go right, people always remember what went wrong. Handle crises properly and that's a plus. Have everything running smoothly most of the time is 'half' a plus... if that makes sense... Max. On Thu, Nov 20, 2014 at 12:34 PM, Odhiambo Washington via skunkworks < skunkworks@lists.my.co.ke> wrote:
"*It may fall under my juris but there is a specific guideline for all the clients to launch their complains."*
That is quite scary, if you ask me, especially if it falls under his/her jurisdiction! I am guessing (using my sixth sense) that s/he was quite pissed (unnecessarily) with something you had in that e-mail. However, I also do remember that "the customer is always right, especially when they are wrong" and should that happen to me, I do sort out the customer then exhale over a cold beer instead.
That convo should serve as an example of what customers go though with their providers. Is there a blog for that somewhere?
On 20 November 2014 06:52, Peter Karunyu via skunkworks < skunkworks@lists.my.co.ke> wrote:
I forwarded this email to a techie contact there, asking him if this issue falls under his jurisdiction, and his exact answer was:
*It may fall under my juris but there is a specific guideline for all the clients to launch their complains.*
No wonder.
On Sun, Nov 16, 2014 at 9:57 PM, Laban Mwangi via skunkworks < skunkworks@lists.my.co.ke> wrote:
Please fix your device 41.212.2.5. It's dropping > 75 % of my packets making TCP practically useless :(
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-- Regards, Peter Karunyu -------------------
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-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 "I can't hear you -- I'm using the scrambler."
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Your point assumes a market where consumers have the power to chose a superior alternative if things don't work out. On 20 Nov 2014, at 14:14, "Maxwell Sabwa via skunkworks" <skunkworks@lists.my.co.ke> wrote:
the problem with nearly all service providers is simple - they do not understand a simple fact: No one remembers when things go right, people always remember what went wrong. Handle crises properly and that's a plus. Have everything running smoothly most of the time is 'half' a plus... if that makes sense...
Max.
On Thu, Nov 20, 2014 at 12:34 PM, Odhiambo Washington via skunkworks <skunkworks@lists.my.co.ke> wrote: "It may fall under my juris but there is a specific guideline for all the clients to launch their complains."
That is quite scary, if you ask me, especially if it falls under his/her jurisdiction! I am guessing (using my sixth sense) that s/he was quite pissed (unnecessarily) with something you had in that e-mail. However, I also do remember that "the customer is always right, especially when they are wrong" and should that happen to me, I do sort out the customer then exhale over a cold beer instead.
That convo should serve as an example of what customers go though with their providers. Is there a blog for that somewhere?
On 20 November 2014 06:52, Peter Karunyu via skunkworks <skunkworks@lists.my.co.ke> wrote: I forwarded this email to a techie contact there, asking him if this issue falls under his jurisdiction, and his exact answer was:
It may fall under my juris but there is a specific guideline for all the clients to launch their complains.
No wonder.
On Sun, Nov 16, 2014 at 9:57 PM, Laban Mwangi via skunkworks <skunkworks@lists.my.co.ke> wrote: Please fix your device 41.212.2.5. It's dropping > 75 % of my packets making TCP practically useless :(
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-- Regards, Peter Karunyu -------------------
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-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 "I can't hear you -- I'm using the scrambler."
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@Laban, contact Zuku, they will eventually fix the issue. It also helps to let them know you will not renew the contact unless the issue is fixed. On Thu, Nov 20, 2014 at 2:21 PM, Mark Kipyegon via skunkworks < skunkworks@lists.my.co.ke> wrote:
Your point assumes a market where consumers have the power to chose a superior alternative if things don't work out.
On 20 Nov 2014, at 14:14, "Maxwell Sabwa via skunkworks" < skunkworks@lists.my.co.ke> wrote:
the problem with nearly all service providers is simple - they do not understand a simple fact: No one remembers when things go right, people always remember what went wrong. Handle crises properly and that's a plus. Have everything running smoothly most of the time is 'half' a plus... if that makes sense...
Max.
On Thu, Nov 20, 2014 at 12:34 PM, Odhiambo Washington via skunkworks < skunkworks@lists.my.co.ke> wrote:
"*It may fall under my juris but there is a specific guideline for all the clients to launch their complains."*
That is quite scary, if you ask me, especially if it falls under his/her jurisdiction! I am guessing (using my sixth sense) that s/he was quite pissed (unnecessarily) with something you had in that e-mail. However, I also do remember that "the customer is always right, especially when they are wrong" and should that happen to me, I do sort out the customer then exhale over a cold beer instead.
That convo should serve as an example of what customers go though with their providers. Is there a blog for that somewhere?
On 20 November 2014 06:52, Peter Karunyu via skunkworks < skunkworks@lists.my.co.ke> wrote:
I forwarded this email to a techie contact there, asking him if this issue falls under his jurisdiction, and his exact answer was:
*It may fall under my juris but there is a specific guideline for all the clients to launch their complains.*
No wonder.
On Sun, Nov 16, 2014 at 9:57 PM, Laban Mwangi via skunkworks < skunkworks@lists.my.co.ke> wrote:
Please fix your device 41.212.2.5. It's dropping > 75 % of my packets making TCP practically useless :(
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-- Regards, Peter Karunyu -------------------
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-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 "I can't hear you -- I'm using the scrambler."
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I might be wrong but some network devices (routers) are configured to drop/limit ICMP hitting the route processor/cpu to mitigate some DOS problems. Maybe another option is to run actual ICMP to the destination you are testing to for correlation. However, Zuku/Wananchi should revert to Laban. Aseda On Thu, Nov 20, 2014 at 6:00 PM, David Njuguna via skunkworks < skunkworks@lists.my.co.ke> wrote:
@Laban, contact Zuku, they will eventually fix the issue. It also helps to let them know you will not renew the contact unless the issue is fixed.
On Thu, Nov 20, 2014 at 2:21 PM, Mark Kipyegon via skunkworks < skunkworks@lists.my.co.ke> wrote:
Your point assumes a market where consumers have the power to chose a superior alternative if things don't work out.
On 20 Nov 2014, at 14:14, "Maxwell Sabwa via skunkworks" < skunkworks@lists.my.co.ke> wrote:
the problem with nearly all service providers is simple - they do not understand a simple fact: No one remembers when things go right, people always remember what went wrong. Handle crises properly and that's a plus. Have everything running smoothly most of the time is 'half' a plus... if that makes sense...
Max.
On Thu, Nov 20, 2014 at 12:34 PM, Odhiambo Washington via skunkworks < skunkworks@lists.my.co.ke> wrote:
"*It may fall under my juris but there is a specific guideline for all the clients to launch their complains."*
That is quite scary, if you ask me, especially if it falls under his/her jurisdiction! I am guessing (using my sixth sense) that s/he was quite pissed (unnecessarily) with something you had in that e-mail. However, I also do remember that "the customer is always right, especially when they are wrong" and should that happen to me, I do sort out the customer then exhale over a cold beer instead.
That convo should serve as an example of what customers go though with their providers. Is there a blog for that somewhere?
On 20 November 2014 06:52, Peter Karunyu via skunkworks < skunkworks@lists.my.co.ke> wrote:
I forwarded this email to a techie contact there, asking him if this issue falls under his jurisdiction, and his exact answer was:
*It may fall under my juris but there is a specific guideline for all the clients to launch their complains.*
No wonder.
On Sun, Nov 16, 2014 at 9:57 PM, Laban Mwangi via skunkworks < skunkworks@lists.my.co.ke> wrote:
Please fix your device 41.212.2.5. It's dropping > 75 % of my packets making TCP practically useless :(
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-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 "I can't hear you -- I'm using the scrambler."
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@ Mark unfortunately for our market that is true. but when you really think about it, you remember a techie who sorted out your issue than the one who set you up in the first place. On Thu, Nov 20, 2014 at 7:04 PM, Kennedy Aseda via skunkworks < skunkworks@lists.my.co.ke> wrote:
I might be wrong but some network devices (routers) are configured to drop/limit ICMP hitting the route processor/cpu to mitigate some DOS problems. Maybe another option is to run actual ICMP to the destination you are testing to for correlation.
However, Zuku/Wananchi should revert to Laban.
Aseda
On Thu, Nov 20, 2014 at 6:00 PM, David Njuguna via skunkworks < skunkworks@lists.my.co.ke> wrote:
@Laban, contact Zuku, they will eventually fix the issue. It also helps to let them know you will not renew the contact unless the issue is fixed.
On Thu, Nov 20, 2014 at 2:21 PM, Mark Kipyegon via skunkworks < skunkworks@lists.my.co.ke> wrote:
Your point assumes a market where consumers have the power to chose a superior alternative if things don't work out.
On 20 Nov 2014, at 14:14, "Maxwell Sabwa via skunkworks" < skunkworks@lists.my.co.ke> wrote:
the problem with nearly all service providers is simple - they do not understand a simple fact: No one remembers when things go right, people always remember what went wrong. Handle crises properly and that's a plus. Have everything running smoothly most of the time is 'half' a plus... if that makes sense...
Max.
On Thu, Nov 20, 2014 at 12:34 PM, Odhiambo Washington via skunkworks < skunkworks@lists.my.co.ke> wrote:
"*It may fall under my juris but there is a specific guideline for all the clients to launch their complains."*
That is quite scary, if you ask me, especially if it falls under his/her jurisdiction! I am guessing (using my sixth sense) that s/he was quite pissed (unnecessarily) with something you had in that e-mail. However, I also do remember that "the customer is always right, especially when they are wrong" and should that happen to me, I do sort out the customer then exhale over a cold beer instead.
That convo should serve as an example of what customers go though with their providers. Is there a blog for that somewhere?
On 20 November 2014 06:52, Peter Karunyu via skunkworks < skunkworks@lists.my.co.ke> wrote:
I forwarded this email to a techie contact there, asking him if this issue falls under his jurisdiction, and his exact answer was:
*It may fall under my juris but there is a specific guideline for all the clients to launch their complains.*
No wonder.
On Sun, Nov 16, 2014 at 9:57 PM, Laban Mwangi via skunkworks < skunkworks@lists.my.co.ke> wrote:
Please fix your device 41.212.2.5. It's dropping > 75 % of my packets making TCP practically useless :(
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-- Regards, Peter Karunyu -------------------
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-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 "I can't hear you -- I'm using the scrambler."
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I have been wondering how sustainable zuku's business model is but they can get away with it by dropping packets whenever the links are saturated instead of queuing it which consumes router resources. Regards, Job Muriuki, Skype: heviejob On Thu, Nov 20, 2014 at 10:13 PM, Maxwell Sabwa via skunkworks < skunkworks@lists.my.co.ke> wrote:
@ Mark unfortunately for our market that is true. but when you really think about it, you remember a techie who sorted out your issue than the one who set you up in the first place.
On Thu, Nov 20, 2014 at 7:04 PM, Kennedy Aseda via skunkworks < skunkworks@lists.my.co.ke> wrote:
I might be wrong but some network devices (routers) are configured to drop/limit ICMP hitting the route processor/cpu to mitigate some DOS problems. Maybe another option is to run actual ICMP to the destination you are testing to for correlation.
However, Zuku/Wananchi should revert to Laban.
Aseda
On Thu, Nov 20, 2014 at 6:00 PM, David Njuguna via skunkworks < skunkworks@lists.my.co.ke> wrote:
@Laban, contact Zuku, they will eventually fix the issue. It also helps to let them know you will not renew the contact unless the issue is fixed.
On Thu, Nov 20, 2014 at 2:21 PM, Mark Kipyegon via skunkworks < skunkworks@lists.my.co.ke> wrote:
Your point assumes a market where consumers have the power to chose a superior alternative if things don't work out.
On 20 Nov 2014, at 14:14, "Maxwell Sabwa via skunkworks" < skunkworks@lists.my.co.ke> wrote:
the problem with nearly all service providers is simple - they do not understand a simple fact: No one remembers when things go right, people always remember what went wrong. Handle crises properly and that's a plus. Have everything running smoothly most of the time is 'half' a plus... if that makes sense...
Max.
On Thu, Nov 20, 2014 at 12:34 PM, Odhiambo Washington via skunkworks < skunkworks@lists.my.co.ke> wrote:
"*It may fall under my juris but there is a specific guideline for all the clients to launch their complains."*
That is quite scary, if you ask me, especially if it falls under his/her jurisdiction! I am guessing (using my sixth sense) that s/he was quite pissed (unnecessarily) with something you had in that e-mail. However, I also do remember that "the customer is always right, especially when they are wrong" and should that happen to me, I do sort out the customer then exhale over a cold beer instead.
That convo should serve as an example of what customers go though with their providers. Is there a blog for that somewhere?
On 20 November 2014 06:52, Peter Karunyu via skunkworks < skunkworks@lists.my.co.ke> wrote:
I forwarded this email to a techie contact there, asking him if this issue falls under his jurisdiction, and his exact answer was:
*It may fall under my juris but there is a specific guideline for all the clients to launch their complains.*
No wonder.
On Sun, Nov 16, 2014 at 9:57 PM, Laban Mwangi via skunkworks < skunkworks@lists.my.co.ke> wrote:
> Please fix your device 41.212.2.5. It's dropping > 75 % of my > packets making TCP practically useless :( > > http://pastie.org/9723527 > > > _______________________________________________ > skunkworks mailing list > skunkworks@lists.my.co.ke > ------------ > List info, subscribe/unsubscribe > http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks > ------------ > > Skunkworks Rules > http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 > ------------ > Other services @ http://my.co.ke >
-- Regards, Peter Karunyu -------------------
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-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 "I can't hear you -- I'm using the scrambler."
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I am not techie responsible with IT at my place of work, but the geek in the other department who would do a few wiz gifts of his when the network runs slow and I noted a consistent 25% loss. I called the support geek he did not even seem to know what was up and as instincts will dictated him he reboots the router and runs ping-t same loss and timeouts, I shrug my shoulders and walk back to my desk, the case is continuing to date despite that fact that Zuku was hired recently to provide a fiber plan it has been marketing in westlands. Question is:how do they continue with their business despite the crys I have seen in this list since I joined(puzzled face) On Fri, Nov 21, 2014 at 4:08 PM, Job Muriuki via skunkworks < skunkworks@lists.my.co.ke> wrote:
I have been wondering how sustainable zuku's business model is but they can get away with it by dropping packets whenever the links are saturated instead of queuing it which consumes router resources.
Regards, Job Muriuki,
Skype: heviejob
On Thu, Nov 20, 2014 at 10:13 PM, Maxwell Sabwa via skunkworks < skunkworks@lists.my.co.ke> wrote:
@ Mark unfortunately for our market that is true. but when you really think about it, you remember a techie who sorted out your issue than the one who set you up in the first place.
On Thu, Nov 20, 2014 at 7:04 PM, Kennedy Aseda via skunkworks < skunkworks@lists.my.co.ke> wrote:
I might be wrong but some network devices (routers) are configured to drop/limit ICMP hitting the route processor/cpu to mitigate some DOS problems. Maybe another option is to run actual ICMP to the destination you are testing to for correlation.
However, Zuku/Wananchi should revert to Laban.
Aseda
On Thu, Nov 20, 2014 at 6:00 PM, David Njuguna via skunkworks < skunkworks@lists.my.co.ke> wrote:
@Laban, contact Zuku, they will eventually fix the issue. It also helps to let them know you will not renew the contact unless the issue is fixed.
On Thu, Nov 20, 2014 at 2:21 PM, Mark Kipyegon via skunkworks < skunkworks@lists.my.co.ke> wrote:
Your point assumes a market where consumers have the power to chose a superior alternative if things don't work out.
On 20 Nov 2014, at 14:14, "Maxwell Sabwa via skunkworks" < skunkworks@lists.my.co.ke> wrote:
the problem with nearly all service providers is simple - they do not understand a simple fact: No one remembers when things go right, people always remember what went wrong. Handle crises properly and that's a plus. Have everything running smoothly most of the time is 'half' a plus... if that makes sense...
Max.
On Thu, Nov 20, 2014 at 12:34 PM, Odhiambo Washington via skunkworks < skunkworks@lists.my.co.ke> wrote:
"*It may fall under my juris but there is a specific guideline for all the clients to launch their complains."*
That is quite scary, if you ask me, especially if it falls under his/her jurisdiction! I am guessing (using my sixth sense) that s/he was quite pissed (unnecessarily) with something you had in that e-mail. However, I also do remember that "the customer is always right, especially when they are wrong" and should that happen to me, I do sort out the customer then exhale over a cold beer instead.
That convo should serve as an example of what customers go though with their providers. Is there a blog for that somewhere?
On 20 November 2014 06:52, Peter Karunyu via skunkworks < skunkworks@lists.my.co.ke> wrote:
> I forwarded this email to a techie contact there, asking him if this > issue falls under his jurisdiction, and his exact answer was: > > *It may fall under my juris but there is a specific guideline for > all the clients to launch their complains.* > > No wonder. > > > On Sun, Nov 16, 2014 at 9:57 PM, Laban Mwangi via skunkworks < > skunkworks@lists.my.co.ke> wrote: > >> Please fix your device 41.212.2.5. It's dropping > 75 % of my >> packets making TCP practically useless :( >> >> http://pastie.org/9723527 >> >> >> _______________________________________________ >> skunkworks mailing list >> skunkworks@lists.my.co.ke >> ------------ >> List info, subscribe/unsubscribe >> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >> ------------ >> >> Skunkworks Rules >> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >> ------------ >> Other services @ http://my.co.ke >> > > > > -- > Regards, > Peter Karunyu > ------------------- > > _______________________________________________ > skunkworks mailing list > skunkworks@lists.my.co.ke > ------------ > List info, subscribe/unsubscribe > http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks > ------------ > > Skunkworks Rules > http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 > ------------ > Other services @ http://my.co.ke >
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 "I can't hear you -- I'm using the scrambler."
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participants (12)
-
Adam Nelson -
Bastian -
David Njuguna -
Job Muriuki -
Kennedy Aseda -
Laban Mwangi -
Mark Kipyegon -
Maxwell Sabwa -
Michael Bullut -
Mickey Mickey -
Odhiambo Washington -
Peter Karunyu