I forwarded this email to a techie contact there, asking him if this issue falls under his jurisdiction, and his exact answer was:

It may fall under my juris but there is a specific guideline for all the clients to launch their complains.

No wonder.

On Sun, Nov 16, 2014 at 9:57 PM, Laban Mwangi via skunkworks <skunkworks@lists.my.co.ke> wrote:

Please fix your device 41.212.2.5. It's dropping > 75 % of my packets making TCP practically useless :(

http://pastie.org/9723527

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