Your point assumes a market where consumers have the power to chose a superior alternative if things don't work out.the problem with nearly all service providers is simple - they do not understand a simple fact: No one remembers when things go right, people always remember what went wrong. Handle crises properly and that's a plus. Have everything running smoothly most of the time is 'half' a plus... if that makes sense...Max.On Thu, Nov 20, 2014 at 12:34 PM, Odhiambo Washington via skunkworks <skunkworks@lists.my.co.ke> wrote:"It may fall under my juris but there is a specific guideline for all the clients to launch their complains."That is quite scary, if you ask me, especially if it falls under his/her jurisdiction! I am guessing (using my sixth sense) that s/he was quite pissed (unnecessarily) with something you had in that e-mail. However, I also do remember that "the customer is always right, especially when they are wrong" and should that happen to me, I do sort out the customer then exhale over a cold beer instead.That convo should serve as an example of what customers go though with their providers. Is there a blog for that somewhere?On 20 November 2014 06:52, Peter Karunyu via skunkworks <skunkworks@lists.my.co.ke> wrote:I forwarded this email to a techie contact there, asking him if this issue falls under his jurisdiction, and his exact answer was:It may fall under my juris but there is a specific guideline for all the clients to launch their complains.No wonder.On Sun, Nov 16, 2014 at 9:57 PM, Laban Mwangi via skunkworks <skunkworks@lists.my.co.ke> wrote:Please fix your device 41.212.2.5. It's dropping > 75 % of my packets making TCP practically useless :(
http://pastie.org/9723527
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Other services @ http://my.co.ke--Regards,
Peter Karunyu
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Other services @ http://my.co.ke--Best regards,
Odhiambo WASHINGTON,
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"I can't hear you -- I'm using the scrambler."
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