Writing to Wananchi customer support is useless. I’ve been emailing them analysis about this problem repeatedly since May, and nothing ever happens. 

At one time, they scheduled a technician to come over (because of course they don’t believe your ping/traceroute/nmap stats), only to postpone him for a day and they cancel completely because they “didn’t have enough evidence”, both without telling and making me stay home those days for nothing. 

If you can afford it, use Faiba or another service. Zuku is hopeless.

Bastian

On Nov 17, 2014, at 08:52, Adam Nelson via skunkworks <skunkworks@lists.my.co.ke> wrote:

These are best sent to Wananchi directly (or Afnog for shaming).  Let me know if you need a contact at Wananchi.

Keep in mind that the packet drops are because the software rules are overwhelmed.  The low level routing (hardware) might not be overwhelmed at all - at least that's the excuse I get whenever I point this stuff out to the ISPs.

Dropped packets are still one of the biggest problems locally and it would be great to see more movement on this.

-Adam

--
Kili - Cloud for Africa: kili.io
More Musings: varud.com

On Sun, Nov 16, 2014 at 9:57 PM, Laban Mwangi via skunkworks <skunkworks@lists.my.co.ke> wrote:
Please fix your device 41.212.2.5. It's dropping > 75 % of my packets making TCP practically useless :(

http://pastie.org/9723527


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