This is why airtel will continue making losses: worst network
After heavy usage,I exceeded my limit by 1/- on Safaricom line and without a blink got disconnected. Am not complaining about that, kinda gotten used to it now. Since I still had lots of calls to make I bought a zain/airtel line. Loaded it with 500 airtime and sat pretty to make calls, this was just about when arsenal vs fulham match was about to start. Shock on me I couldn't make calls,frantic calls to 111 airtel customer care disconnected just like any other call I tried to make. 10min later aft reading the Mwaks that come with the line I called 222. By this time it was halftime btn arsenal-fulham,score line 0-0,I hadn't scored either past the a zillion AVRs. Why would i want to know how much it cost to call India anyway,I don't give a hoot. When I finally did, just as the teams were getting back on the pitch the gentleman on the zain side told me they are having a network issue around my area...promising answer,until I asked him how it was that I was able to call airtel and whether the channel was different. He calmly told me to switch off my phone and thanked me just before I shouted bullshit. Problem always come in twos and as the zain guy hung up, and so,vermalean scored an own goal. Frustrated at the two issues, I decided to call zain again, did another round of filanga free musicals and 20minutes later I was talking to a lady. My charge was dying too so I kinda wanted the conversation crisp. She calmly told me I calling using an orange line! How the F&$( is that even possible to call222 from another provider sim. Before I could digest that load of fart,she told me the line belongs to francis wanjala....hehehe. "so now you have access to Orange databases?", I asked. As if doubting myself,I took the plastic that hold the sim and looked at it hoping to see orange but all I saw was zain. The conversation was crisp indeed coz mysteriously I got a prompt to leave a message...I ended up hanging up Tried calling the number a few more times after the arsenal draw but couldn't get through to customer care. Watched Juventus match all through while trying to get past the 222 avrs but couldn't. Then like a stroke of genius it hit me that the people I wanted call had slept anyway. I gave up , 500/- lost, lost opportunity,frustrated and convinced that better the devils(read safaricom) than the Indian you don't. Sent from my iPad
Hi Jared, Sorry about your experience. I have also faced the same with KenCell/Celtel/Zain/Airtel/...... customer care. What I really don't understand, is their idiotic insistance on playing back advert after advert while you are on hold with their IVR system. I mean really.... I am already on your network. Hello... you don't need to advertise to me!!! It really pisses me off. But I guess they just don't care about (already existing [hint, hint]) customers. I mean, who else are they going to irritate? [?] On Sun, Nov 27, 2011 at 12:27 AM, Jared Koyier <jaredkoyier@gmail.com>wrote:
After heavy usage,I exceeded my limit by 1/- on Safaricom line and without a blink got disconnected. Am not complaining about that, kinda gotten used to it now.
Since I still had lots of calls to make I bought a zain/airtel line. Loaded it with 500 airtime and sat pretty to make calls, this was just about when arsenal vs fulham match was about to start.
Shock on me I couldn't make calls,frantic calls to 111 airtel customer care disconnected just like any other call I tried to make. 10min later aft reading the Mwaks that come with the line I called 222. By this time it was halftime btn arsenal-fulham,score line 0-0,I hadn't scored either past the a zillion AVRs. Why would i want to know how much it cost to call India anyway,I don't give a hoot.
When I finally did, just as the teams were getting back on the pitch the gentleman on the zain side told me they are having a network issue around my area...promising answer,until I asked him how it was that I was able to call airtel and whether the channel was different. He calmly told me to switch off my phone and thanked me just before I shouted bullshit. Problem always come in twos and as the zain guy hung up, and so,vermalean scored an own goal.
Frustrated at the two issues, I decided to call zain again, did another round of filanga free musicals and 20minutes later I was talking to a lady. My charge was dying too so I kinda wanted the conversation crisp. She calmly told me I calling using an orange line! How the F&$( is that even possible to call222 from another provider sim. Before I could digest that load of fart,she told me the line belongs to francis wanjala....hehehe. "so now you have access to Orange databases?", I asked. As if doubting myself,I took the plastic that hold the sim and looked at it hoping to see orange but all I saw was zain. The conversation was crisp indeed coz mysteriously I got a prompt to leave a message...I ended up hanging up
Tried calling the number a few more times after the arsenal draw but couldn't get through to customer care. Watched Juventus match all through while trying to get past the 222 avrs but couldn't. Then like a stroke of genius it hit me that the people I wanted call had slept anyway.
I gave up , 500/- lost, lost opportunity,frustrated and convinced that better the devils(read safaricom) than the Indian you don't.
Sent from my iPad _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Regards Brian Ngure
Its funny how in other countries like Malawi and Zambia that Airtel is much better there On Sun, Nov 27, 2011 at 1:03 AM, Brian Ngure <brian@pixie.co.ke> wrote:
Hi Jared,
Sorry about your experience. I have also faced the same with KenCell/Celtel/Zain/Airtel/...... customer care.
What I really don't understand, is their idiotic insistance on playing back advert after advert while you are on hold with their IVR system. I mean really.... I am already on your network. Hello... you don't need to advertise to me!!! It really pisses me off.
But I guess they just don't care about (already existing [hint, hint]) customers. I mean, who else are they going to irritate? [?]
On Sun, Nov 27, 2011 at 12:27 AM, Jared Koyier <jaredkoyier@gmail.com>wrote:
After heavy usage,I exceeded my limit by 1/- on Safaricom line and without a blink got disconnected. Am not complaining about that, kinda gotten used to it now.
Since I still had lots of calls to make I bought a zain/airtel line. Loaded it with 500 airtime and sat pretty to make calls, this was just about when arsenal vs fulham match was about to start.
Shock on me I couldn't make calls,frantic calls to 111 airtel customer care disconnected just like any other call I tried to make. 10min later aft reading the Mwaks that come with the line I called 222. By this time it was halftime btn arsenal-fulham,score line 0-0,I hadn't scored either past the a zillion AVRs. Why would i want to know how much it cost to call India anyway,I don't give a hoot.
When I finally did, just as the teams were getting back on the pitch the gentleman on the zain side told me they are having a network issue around my area...promising answer,until I asked him how it was that I was able to call airtel and whether the channel was different. He calmly told me to switch off my phone and thanked me just before I shouted bullshit. Problem always come in twos and as the zain guy hung up, and so,vermalean scored an own goal.
Frustrated at the two issues, I decided to call zain again, did another round of filanga free musicals and 20minutes later I was talking to a lady. My charge was dying too so I kinda wanted the conversation crisp. She calmly told me I calling using an orange line! How the F&$( is that even possible to call222 from another provider sim. Before I could digest that load of fart,she told me the line belongs to francis wanjala....hehehe. "so now you have access to Orange databases?", I asked. As if doubting myself,I took the plastic that hold the sim and looked at it hoping to see orange but all I saw was zain. The conversation was crisp indeed coz mysteriously I got a prompt to leave a message...I ended up hanging up
Tried calling the number a few more times after the arsenal draw but couldn't get through to customer care. Watched Juventus match all through while trying to get past the 222 avrs but couldn't. Then like a stroke of genius it hit me that the people I wanted call had slept anyway.
I gave up , 500/- lost, lost opportunity,frustrated and convinced that better the devils(read safaricom) than the Indian you don't.
Sent from my iPad _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Regards
Brian Ngure
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
hi all, I. have been with the network ever since it was celtel. Actually, the switch to celtel was a big motivator, seeing as am a big fan of the underdogs. Connection to their customer care was always between 3 - 5 min tops....up until Airtel bought out Zain!!! I too have experienced the 'localized' network outtages but only for the data-services which quickly turned to trash as soon as Airtel took over. I can't wait for another company to take over ... hopefully Zain can make a comeback now that Arab countries are making huge strides in the economic sphere :-) . On 11/27/11, Paul Kevin <paultitude@gmail.com> wrote:
Its funny how in other countries like Malawi and Zambia that Airtel is much better there
On Sun, Nov 27, 2011 at 1:03 AM, Brian Ngure <brian@pixie.co.ke> wrote:
Hi Jared,
Sorry about your experience. I have also faced the same with KenCell/Celtel/Zain/Airtel/...... customer care.
What I really don't understand, is their idiotic insistance on playing back advert after advert while you are on hold with their IVR system. I mean really.... I am already on your network. Hello... you don't need to advertise to me!!! It really pisses me off.
But I guess they just don't care about (already existing [hint, hint]) customers. I mean, who else are they going to irritate? [?]
On Sun, Nov 27, 2011 at 12:27 AM, Jared Koyier <jaredkoyier@gmail.com> wrote:
After heavy usage,I exceeded my limit by 1/- on Safaricom line and without a blink got disconnected. Am not complaining about that, kinda gotten used to it now.
Since I still had lots of calls to make I bought a zain/airtel line. Loaded it with 500 airtime and sat pretty to make calls, this was just about when arsenal vs fulham match was about to start.
Shock on me I couldn't make calls,frantic calls to 111 airtel customer care disconnected just like any other call I tried to make. 10min later aft reading the Mwaks that come with the line I called 222. By this time it was halftime btn arsenal-fulham,score line 0-0,I hadn't scored either past the a zillion AVRs. Why would i want to know how much it cost to call India anyway,I don't give a hoot.
When I finally did, just as the teams were getting back on the pitch the gentleman on the zain side told me they are having a network issue around my area...promising answer,until I asked him how it was that I was able to call airtel and whether the channel was different. He calmly told me to switch off my phone and thanked me just before I shouted bullshit. Problem always come in twos and as the zain guy hung up, and so,vermalean scored an own goal.
Frustrated at the two issues, I decided to call zain again, did another round of filanga free musicals and 20minutes later I was talking to a lady. My charge was dying too so I kinda wanted the conversation crisp. She calmly told me I calling using an orange line! How the F&$( is that even possible to call222 from another provider sim. Before I could digest that load of fart,she told me the line belongs to francis wanjala....hehehe. "so now you have access to Orange databases?", I asked. As if doubting myself,I took the plastic that hold the sim and looked at it hoping to see orange but all I saw was zain. The conversation was crisp indeed coz mysteriously I got a prompt to leave a message...I ended up hanging up
Tried calling the number a few more times after the arsenal draw but couldn't get through to customer care. Watched Juventus match all through while trying to get past the 222 avrs but couldn't. Then like a stroke of genius it hit me that the people I wanted call had slept anyway.
I gave up , 500/- lost, lost opportunity,frustrated and convinced that better the devils(read safaricom) than the Indian you don't.
Sent from my iPad _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Regards
Brian Ngure
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- __________________________________________________________________________ Out of clutter, find simplicity. From discord, find harmony. In the middle of difficulty, lies opportunity ~Albert Einstein Eva Kimathi
Hi Eva, Why wait for another buy-out yet there are other options to switch to? bernard On Sun, Nov 27, 2011 at 7:26 AM, Eva Kimathi <evakimathi@gmail.com> wrote:
hi all, I. have been with the network ever since it was celtel. Actually, the switch to celtel was a big motivator, seeing as am a big fan of the underdogs. Connection to their customer care was always between 3 - 5 min tops....up until Airtel bought out Zain!!!
I too have experienced the 'localized' network outtages but only for the data-services which quickly turned to trash as soon as Airtel took over. I can't wait for another company to take over ... hopefully Zain can make a comeback now that Arab countries are making huge strides in the economic sphere :-) .
On 11/27/11, Paul Kevin <paultitude@gmail.com> wrote:
Its funny how in other countries like Malawi and Zambia that Airtel is much better there
On Sun, Nov 27, 2011 at 1:03 AM, Brian Ngure <brian@pixie.co.ke> wrote:
Hi Jared,
Sorry about your experience. I have also faced the same with KenCell/Celtel/Zain/Airtel/...... customer care.
What I really don't understand, is their idiotic insistance on playing back advert after advert while you are on hold with their IVR system. I mean really.... I am already on your network. Hello... you don't need to advertise to me!!! It really pisses me off.
But I guess they just don't care about (already existing [hint, hint]) customers. I mean, who else are they going to irritate? [?]
On Sun, Nov 27, 2011 at 12:27 AM, Jared Koyier <jaredkoyier@gmail.com> wrote:
After heavy usage,I exceeded my limit by 1/- on Safaricom line and without a blink got disconnected. Am not complaining about that, kinda gotten used to it now.
Since I still had lots of calls to make I bought a zain/airtel line. Loaded it with 500 airtime and sat pretty to make calls, this was just about when arsenal vs fulham match was about to start.
Shock on me I couldn't make calls,frantic calls to 111 airtel customer care disconnected just like any other call I tried to make. 10min
later
aft reading the Mwaks that come with the line I called 222. By this time it was halftime btn arsenal-fulham,score line 0-0,I hadn't scored either past the a zillion AVRs. Why would i want to know how much it cost to call India anyway,I don't give a hoot.
When I finally did, just as the teams were getting back on the pitch the gentleman on the zain side told me they are having a network issue around my area...promising answer,until I asked him how it was that I was able to call airtel and whether the channel was different. He calmly told me to switch off my phone and thanked me just before I shouted bullshit. Problem always come in twos and as the zain guy hung up, and so,vermalean scored an own goal.
Frustrated at the two issues, I decided to call zain again, did another round of filanga free musicals and 20minutes later I was talking to a lady. My charge was dying too so I kinda wanted the conversation crisp. She calmly told me I calling using an orange line! How the F&$( is that even possible to call222 from another provider sim. Before I could digest that load of fart,she told me the line belongs to francis wanjala....hehehe. "so now you have access to Orange databases?", I asked. As if doubting myself,I took the plastic that hold the sim and looked at it hoping to see orange but all I saw was zain. The conversation was crisp indeed coz mysteriously I got a prompt to leave a message...I ended up hanging up
Tried calling the number a few more times after the arsenal draw but couldn't get through to customer care. Watched Juventus match all through while trying to get past the 222 avrs but couldn't. Then like a stroke of genius it hit me that the people I wanted call had slept anyway.
I gave up , 500/- lost, lost opportunity,frustrated and convinced that better the devils(read safaricom) than the Indian you don't.
Sent from my iPad _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Regards
Brian Ngure
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- __________________________________________________________________________ Out of clutter, find simplicity. From discord, find harmony. In the middle of difficulty, lies opportunity ~Albert Einstein
Eva Kimathi
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
On Sun, Nov 27, 2011 at 12:14 PM, Bernard Mwagiru <bmwagiru@gmail.com>wrote:
Hi Eva, Why wait for another buy-out yet there are other options to switch to?
bernard @Bernard ? hahaha . On Sun, Nov 27, 2011 at 7:26 AM, Eva Kimathi <evakimathi@gmail.com> wrote:
hi all, I. have been with the network ever since it was celtel. Actually, the switch to celtel was a big motivator, seeing as am a big fan of the underdogs. Connection to their customer care was always between 3 - 5 min tops....up until Airtel bought out Zain!!!
I too have experienced the 'localized' network outtages but only for the data-services which quickly turned to trash as soon as Airtel took over. I can't wait for another company to take over ... hopefully Zain can make a comeback now that Arab countries are making huge strides in the economic sphere :-) .
On 11/27/11, Paul Kevin <paultitude@gmail.com> wrote:
Its funny how in other countries like Malawi and Zambia that Airtel is much better there
On Sun, Nov 27, 2011 at 1:03 AM, Brian Ngure <brian@pixie.co.ke> wrote:
Hi Jared,
Sorry about your experience. I have also faced the same with KenCell/Celtel/Zain/Airtel/...... customer care.
What I really don't understand, is their idiotic insistance on playing back advert after advert while you are on hold with their IVR system. I mean really.... I am already on your network. Hello... you don't need
to
advertise to me!!! It really pisses me off.
But I guess they just don't care about (already existing [hint, hint]) customers. I mean, who else are they going to irritate? [?]
On Sun, Nov 27, 2011 at 12:27 AM, Jared Koyier <jaredkoyier@gmail.com> wrote:
After heavy usage,I exceeded my limit by 1/- on Safaricom line and without a blink got disconnected. Am not complaining about that, kinda gotten used to it now.
Since I still had lots of calls to make I bought a zain/airtel line. Loaded it with 500 airtime and sat pretty to make calls, this was just about when arsenal vs fulham match was about to start.
Shock on me I couldn't make calls,frantic calls to 111 airtel customer care disconnected just like any other call I tried to make. 10min
later
aft reading the Mwaks that come with the line I called 222. By this time it was halftime btn arsenal-fulham,score line 0-0,I hadn't scored either past the a zillion AVRs. Why would i want to know how much it cost to call India anyway,I don't give a hoot.
When I finally did, just as the teams were getting back on the pitch the gentleman on the zain side told me they are having a network issue around my area...promising answer,until I asked him how it was that I was able to call airtel and whether the channel was different. He calmly told me to switch off my phone and thanked me just before I shouted bullshit. Problem always come in twos and as the zain guy hung up, and so,vermalean scored an own goal.
Frustrated at the two issues, I decided to call zain again, did another round of filanga free musicals and 20minutes later I was talking to a lady. My charge was dying too so I kinda wanted the conversation crisp. She calmly told me I calling using an orange line! How the F&$( is that even possible to call222 from another provider sim. Before I could digest that load of fart,she told me the line belongs to francis wanjala....hehehe. "so now you have access to Orange databases?", I asked. As if doubting myself,I took the plastic that hold the sim and looked at it hoping to see orange but all I saw was zain. The conversation was crisp indeed coz mysteriously I got a prompt to leave a message...I ended up hanging up
Tried calling the number a few more times after the arsenal draw but couldn't get through to customer care. Watched Juventus match all through while trying to get past the 222 avrs but couldn't. Then like a stroke of genius it hit me that the people I wanted call had slept anyway.
I gave up , 500/- lost, lost opportunity,frustrated and convinced that better the devils(read safaricom) than the Indian you don't.
Sent from my iPad _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Regards
Brian Ngure
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- __________________________________________________________________________ Out of clutter, find simplicity. From discord, find harmony. In the middle of difficulty, lies opportunity ~Albert Einstein
Eva Kimathi
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Regards Memusi Communication is vital in this century....
Also their SMSc had issues.Maybe they should try Huawei/Jenny...... On Sun, Nov 27, 2011 at 5:57 PM, Memusi <tonatech@gmail.com> wrote:
On Sun, Nov 27, 2011 at 12:14 PM, Bernard Mwagiru <bmwagiru@gmail.com>wrote:
Hi Eva, Why wait for another buy-out yet there are other options to switch to?
bernard @Bernard ? hahaha .
On Sun, Nov 27, 2011 at 7:26 AM, Eva Kimathi <evakimathi@gmail.com>wrote:
hi all, I. have been with the network ever since it was celtel. Actually, the switch to celtel was a big motivator, seeing as am a big fan of the underdogs. Connection to their customer care was always between 3 - 5 min tops....up until Airtel bought out Zain!!!
I too have experienced the 'localized' network outtages but only for the data-services which quickly turned to trash as soon as Airtel took over. I can't wait for another company to take over ... hopefully Zain can make a comeback now that Arab countries are making huge strides in the economic sphere :-) .
On 11/27/11, Paul Kevin <paultitude@gmail.com> wrote:
Its funny how in other countries like Malawi and Zambia that Airtel is much better there
On Sun, Nov 27, 2011 at 1:03 AM, Brian Ngure <brian@pixie.co.ke> wrote:
Hi Jared,
Sorry about your experience. I have also faced the same with KenCell/Celtel/Zain/Airtel/...... customer care.
What I really don't understand, is their idiotic insistance on playing back advert after advert while you are on hold with their IVR system.
I
mean really.... I am already on your network. Hello... you don't need to advertise to me!!! It really pisses me off.
But I guess they just don't care about (already existing [hint, hint]) customers. I mean, who else are they going to irritate? [?]
On Sun, Nov 27, 2011 at 12:27 AM, Jared Koyier <jaredkoyier@gmail.com
wrote:
After heavy usage,I exceeded my limit by 1/- on Safaricom line and without a blink got disconnected. Am not complaining about that,
kinda
gotten used to it now.
Since I still had lots of calls to make I bought a zain/airtel line. Loaded it with 500 airtime and sat pretty to make calls, this was just about when arsenal vs fulham match was about to start.
Shock on me I couldn't make calls,frantic calls to 111 airtel customer care disconnected just like any other call I tried to make. 10min later aft reading the Mwaks that come with the line I called 222. By this time it was halftime btn arsenal-fulham,score line 0-0,I hadn't scored either past the a zillion AVRs. Why would i want to know how much it cost to call India anyway,I don't give a hoot.
When I finally did, just as the teams were getting back on the pitch the gentleman on the zain side told me they are having a network issue around my area...promising answer,until I asked him how it was that I was able to call airtel and whether the channel was different. He calmly told me to switch off my phone and thanked me just before I shouted bullshit. Problem always come in twos and as the zain guy hung up, and so,vermalean scored an own goal.
Frustrated at the two issues, I decided to call zain again, did another round of filanga free musicals and 20minutes later I was talking to a lady. My charge was dying too so I kinda wanted the conversation crisp. She calmly told me I calling using an orange line! How the F&$( is that even possible to call222 from another provider sim. Before I could digest that load of fart,she told me the line belongs to francis wanjala....hehehe. "so now you have access to Orange databases?", I asked. As if doubting myself,I took the plastic that hold the sim and looked at it hoping to see orange but all I saw was zain. The conversation was crisp indeed coz mysteriously I got a prompt to leave a message...I ended up hanging up
Tried calling the number a few more times after the arsenal draw but couldn't get through to customer care. Watched Juventus match all through while trying to get past the 222 avrs but couldn't. Then like a stroke of genius it hit me that the people I wanted call had slept anyway.
I gave up , 500/- lost, lost opportunity,frustrated and convinced that better the devils(read safaricom) than the Indian you don't.
Sent from my iPad _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Regards
Brian Ngure
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
--
__________________________________________________________________________ Out of clutter, find simplicity. From discord, find harmony. In the middle of difficulty, lies opportunity ~Albert Einstein
Eva Kimathi
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Regards
Memusi
Communication is vital in this century....
-- Regards Memusi Communication is vital in this century....
can't say I have experienced issues with the sms services. That said, teething problems cannot be used as an excuse for the degraded services... I am still reluctant to switch service providers but patience is running thin!! for now, I will just spectate. On 11/27/11, Memusi <tonatech@gmail.com> wrote:
Also their SMSc had issues.Maybe they should try Huawei/Jenny......
On Sun, Nov 27, 2011 at 5:57 PM, Memusi <tonatech@gmail.com> wrote:
On Sun, Nov 27, 2011 at 12:14 PM, Bernard Mwagiru <bmwagiru@gmail.com> wrote:
Hi Eva, Why wait for another buy-out yet there are other options to switch to?
bernard @Bernard ? hahaha .
On Sun, Nov 27, 2011 at 7:26 AM, Eva Kimathi <evakimathi@gmail.com> wrote:
hi all, I. have been with the network ever since it was celtel. Actually, the switch to celtel was a big motivator, seeing as am a big fan of the underdogs. Connection to their customer care was always between 3 - 5 min tops....up until Airtel bought out Zain!!!
I too have experienced the 'localized' network outtages but only for the data-services which quickly turned to trash as soon as Airtel took over. I can't wait for another company to take over ... hopefully Zain can make a comeback now that Arab countries are making huge strides in the economic sphere :-) .
On 11/27/11, Paul Kevin <paultitude@gmail.com> wrote:
Its funny how in other countries like Malawi and Zambia that Airtel is much better there
On Sun, Nov 27, 2011 at 1:03 AM, Brian Ngure <brian@pixie.co.ke> wrote:
Hi Jared,
Sorry about your experience. I have also faced the same with KenCell/Celtel/Zain/Airtel/...... customer care.
What I really don't understand, is their idiotic insistance on playing back advert after advert while you are on hold with their IVR system. I mean really.... I am already on your network. Hello... you don't need to advertise to me!!! It really pisses me off.
But I guess they just don't care about (already existing [hint, hint]) customers. I mean, who else are they going to irritate? [?]
On Sun, Nov 27, 2011 at 12:27 AM, Jared Koyier <jaredkoyier@gmail.com> wrote: > > After heavy usage,I exceeded my limit by 1/- on Safaricom line and > without a blink got disconnected. Am not complaining about that, > kinda > gotten used to it now. > > Since I still had lots of calls to make I bought a zain/airtel line. > Loaded it with 500 airtime and sat pretty to make calls, this was > just > about when arsenal vs fulham match was about to start. > > Shock on me I couldn't make calls,frantic calls to 111 airtel > customer > care disconnected just like any other call I tried to make. 10min > later > aft reading the Mwaks that come with the line I called 222. By this > time > it was halftime btn arsenal-fulham,score line 0-0,I hadn't scored > either > past the a zillion AVRs. Why would i want to know how much it cost > to > call India anyway,I don't give a hoot. > > When I finally did, just as the teams were getting back on the pitch > the > gentleman on the zain side told me they are having a network issue > around > my area...promising answer,until I asked him how it was that I was > able > to call airtel and whether the channel was different. He calmly told > me > to switch off my phone and thanked me just before I shouted > bullshit. > Problem always come in twos and as the zain guy hung up, and > so,vermalean > scored an own goal. > > Frustrated at the two issues, I decided to call zain again, did > another > round of filanga free musicals and 20minutes later I was talking to > a > lady. My charge was dying too so I kinda wanted the conversation > crisp. > She calmly told me I calling using an orange line! How the F&$( is > that > even possible to call222 from another provider sim. Before I could > digest > that load of fart,she told me the line belongs to francis > wanjala....hehehe. "so now you have access to Orange databases?", I > asked. As if doubting myself,I took the plastic that hold the sim > and > looked at it hoping to see orange but all I saw was zain. The > conversation was crisp indeed coz mysteriously I got a prompt to > leave a > message...I ended up hanging up > > Tried calling the number a few more times after the arsenal draw > but > couldn't get through to customer care. Watched Juventus match all > through > while trying to get past the 222 avrs but couldn't. Then like a > stroke > of genius it hit me that the people I wanted call had slept anyway. > > I gave up , 500/- lost, lost opportunity,frustrated and convinced > that > better the devils(read safaricom) than the Indian you don't. > > > Sent from my iPad > _______________________________________________ > Skunkworks mailing list > Skunkworks@lists.my.co.ke > ------------ > List info, subscribe/unsubscribe > http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks > ------------ > > Skunkworks Rules > http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 > ------------ > Other services @ http://my.co.ke
-- Regards
Brian Ngure
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- __________________________________________________________________________ Out of clutter, find simplicity. From discord, find harmony. In the middle of difficulty, lies opportunity ~Albert Einstein
Eva Kimathi
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Regards
Memusi
Communication is vital in this century....
-- Regards
Memusi
Communication is vital in this century....
-- __________________________________________________________________________ Out of clutter, find simplicity. From discord, find harmony. In the middle of difficulty, lies opportunity ~Albert Einstein Eva Kimathi
Please trust in ur mobile service provided.The other vendor might just be suffereing more.Technology has pros and cons On Sun, Nov 27, 2011 at 9:18 PM, Eva Kimathi <evakimathi@gmail.com> wrote:
can't say I have experienced issues with the sms services. That said, teething problems cannot be used as an excuse for the degraded services... I am still reluctant to switch service providers but patience is running thin!! for now, I will just spectate.
On 11/27/11, Memusi <tonatech@gmail.com> wrote:
Also their SMSc had issues.Maybe they should try Huawei/Jenny......
On Sun, Nov 27, 2011 at 5:57 PM, Memusi <tonatech@gmail.com> wrote:
On Sun, Nov 27, 2011 at 12:14 PM, Bernard Mwagiru <bmwagiru@gmail.com> wrote:
Hi Eva, Why wait for another buy-out yet there are other options to switch to?
bernard @Bernard ? hahaha .
On Sun, Nov 27, 2011 at 7:26 AM, Eva Kimathi <evakimathi@gmail.com> wrote:
hi all, I. have been with the network ever since it was celtel. Actually, the switch to celtel was a big motivator, seeing as am a big fan of the underdogs. Connection to their customer care was always between 3 - 5 min tops....up until Airtel bought out Zain!!!
I too have experienced the 'localized' network outtages but only for
the
data-services which quickly turned to trash as soon as Airtel took over. I can't wait for another company to take over ... hopefully Zain can make a comeback now that Arab countries are making huge strides in the economic sphere :-) .
On 11/27/11, Paul Kevin <paultitude@gmail.com> wrote:
Its funny how in other countries like Malawi and Zambia that Airtel is much better there
On Sun, Nov 27, 2011 at 1:03 AM, Brian Ngure <brian@pixie.co.ke> wrote: > > Hi Jared, > > Sorry about your experience. I have also faced the same with > KenCell/Celtel/Zain/Airtel/...... customer care. > > What I really don't understand, is their idiotic insistance on > playing > back advert after advert while you are on hold with their IVR system. > I > mean really.... I am already on your network. Hello... you don't need > to > advertise to me!!! It really pisses me off. > > But I guess they just don't care about (already existing [hint, > hint]) > customers. I mean, who else are they going to irritate? [?] > > On Sun, Nov 27, 2011 at 12:27 AM, Jared Koyier > <jaredkoyier@gmail.com> > wrote: >> >> After heavy usage,I exceeded my limit by 1/- on Safaricom line and >> without a blink got disconnected. Am not complaining about that, >> kinda >> gotten used to it now. >> >> Since I still had lots of calls to make I bought a zain/airtel line. >> Loaded it with 500 airtime and sat pretty to make calls, this was >> just >> about when arsenal vs fulham match was about to start. >> >> Shock on me I couldn't make calls,frantic calls to 111 airtel >> customer >> care disconnected just like any other call I tried to make. 10min >> later >> aft reading the Mwaks that come with the line I called 222. By this >> time >> it was halftime btn arsenal-fulham,score line 0-0,I hadn't scored >> either >> past the a zillion AVRs. Why would i want to know how much it cost >> to >> call India anyway,I don't give a hoot. >> >> When I finally did, just as the teams were getting back on the pitch >> the >> gentleman on the zain side told me they are having a network issue >> around >> my area...promising answer,until I asked him how it was that I was >> able >> to call airtel and whether the channel was different. He calmly told >> me >> to switch off my phone and thanked me just before I shouted >> bullshit. >> Problem always come in twos and as the zain guy hung up, and >> so,vermalean >> scored an own goal. >> >> Frustrated at the two issues, I decided to call zain again, did >> another >> round of filanga free musicals and 20minutes later I was talking to >> a >> lady. My charge was dying too so I kinda wanted the conversation >> crisp. >> She calmly told me I calling using an orange line! How the F&$( is >> that >> even possible to call222 from another provider sim. Before I could >> digest >> that load of fart,she told me the line belongs to francis >> wanjala....hehehe. "so now you have access to Orange databases?", I >> asked. As if doubting myself,I took the plastic that hold the sim >> and >> looked at it hoping to see orange but all I saw was zain. The >> conversation was crisp indeed coz mysteriously I got a prompt to >> leave a >> message...I ended up hanging up >> >> Tried calling the number a few more times after the arsenal draw >> but >> couldn't get through to customer care. Watched Juventus match all >> through >> while trying to get past the 222 avrs but couldn't. Then like a >> stroke >> of genius it hit me that the people I wanted call had slept anyway. >> >> I gave up , 500/- lost, lost opportunity,frustrated and convinced >> that >> better the devils(read safaricom) than the Indian you don't. >> >> >> Sent from my iPad >> _______________________________________________ >> Skunkworks mailing list >> Skunkworks@lists.my.co.ke >> ------------ >> List info, subscribe/unsubscribe >> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >> ------------ >> >> Skunkworks Rules >> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >> ------------ >> Other services @ http://my.co.ke > > > > > -- > Regards > > Brian Ngure > > > _______________________________________________ > Skunkworks mailing list > Skunkworks@lists.my.co.ke > ------------ > List info, subscribe/unsubscribe > http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks > ------------ > > Skunkworks Rules > http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 > ------------ > Other services @ http://my.co.ke
--
Out of clutter, find simplicity. From discord, find harmony. In the middle of difficulty, lies opportunity ~Albert Einstein
Eva Kimathi
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Regards
Memusi
Communication is vital in this century....
-- Regards
Memusi
Communication is vital in this century....
-- __________________________________________________________________________ Out of clutter, find simplicity. From discord, find harmony. In the middle of difficulty, lies opportunity ~Albert Einstein
Eva Kimathi
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Regards Memusi Communication is vital in this century....
On Sun, Nov 27, 2011 at 21:18, Eva Kimathi <evakimathi@gmail.com> wrote:
can't say I have experienced issues with the sms services.
[snip] @Eva, Airtel is the only network where you can never be sure your SMS gets delivered. In my case, I have setup DSN for my SMSes but in almost 90% of the cases, I look at my delivery reports and the status is "Pending". With QB, it's like guaranteed. There is nothing like "pending". Airtel sucks for sure. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler. Please consider the environment before printing this email.
If it's underdogs you're in too then you should be on yu or orange...better still flashcom, those must be the most under of all dogs.... On Sun, Nov 27, 2011 at 7:26 AM, Eva Kimathi <evakimathi@gmail.com> wrote:
hi all, I. have been with the network ever since it was celtel. Actually, the switch to celtel was a big motivator, seeing as am a big fan of the underdogs. Connection to their customer care was always between 3 - 5 min tops....up until Airtel bought out Zain!!!
I too have experienced the 'localized' network outtages but only for the data-services which quickly turned to trash as soon as Airtel took over. I can't wait for another company to take over ... hopefully Zain can make a comeback now that Arab countries are making huge strides in the economic sphere :-) .
On 11/27/11, Paul Kevin <paultitude@gmail.com> wrote:
Its funny how in other countries like Malawi and Zambia that Airtel is much better there
On Sun, Nov 27, 2011 at 1:03 AM, Brian Ngure <brian@pixie.co.ke> wrote:
Hi Jared,
Sorry about your experience. I have also faced the same with KenCell/Celtel/Zain/Airtel/...... customer care.
What I really don't understand, is their idiotic insistance on playing back advert after advert while you are on hold with their IVR system. I mean really.... I am already on your network. Hello... you don't need to advertise to me!!! It really pisses me off.
But I guess they just don't care about (already existing [hint, hint]) customers. I mean, who else are they going to irritate? [?]
On Sun, Nov 27, 2011 at 12:27 AM, Jared Koyier <jaredkoyier@gmail.com> wrote:
After heavy usage,I exceeded my limit by 1/- on Safaricom line and without a blink got disconnected. Am not complaining about that, kinda gotten used to it now.
Since I still had lots of calls to make I bought a zain/airtel line. Loaded it with 500 airtime and sat pretty to make calls, this was just about when arsenal vs fulham match was about to start.
Shock on me I couldn't make calls,frantic calls to 111 airtel customer care disconnected just like any other call I tried to make. 10min
later
aft reading the Mwaks that come with the line I called 222. By this time it was halftime btn arsenal-fulham,score line 0-0,I hadn't scored either past the a zillion AVRs. Why would i want to know how much it cost to call India anyway,I don't give a hoot.
When I finally did, just as the teams were getting back on the pitch the gentleman on the zain side told me they are having a network issue around my area...promising answer,until I asked him how it was that I was able to call airtel and whether the channel was different. He calmly told me to switch off my phone and thanked me just before I shouted bullshit. Problem always come in twos and as the zain guy hung up, and so,vermalean scored an own goal.
Frustrated at the two issues, I decided to call zain again, did another round of filanga free musicals and 20minutes later I was talking to a lady. My charge was dying too so I kinda wanted the conversation crisp. She calmly told me I calling using an orange line! How the F&$( is that even possible to call222 from another provider sim. Before I could digest that load of fart,she told me the line belongs to francis wanjala....hehehe. "so now you have access to Orange databases?", I asked. As if doubting myself,I took the plastic that hold the sim and looked at it hoping to see orange but all I saw was zain. The conversation was crisp indeed coz mysteriously I got a prompt to leave a message...I ended up hanging up
Tried calling the number a few more times after the arsenal draw but couldn't get through to customer care. Watched Juventus match all through while trying to get past the 222 avrs but couldn't. Then like a stroke of genius it hit me that the people I wanted call had slept anyway.
I gave up , 500/- lost, lost opportunity,frustrated and convinced that better the devils(read safaricom) than the Indian you don't.
Sent from my iPad _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Regards
Brian Ngure
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- __________________________________________________________________________ Out of clutter, find simplicity. From discord, find harmony. In the middle of difficulty, lies opportunity ~Albert Einstein
Eva Kimathi
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
time time time On Mon, Nov 28, 2011 at 10:00 AM, Kinuthia Ngugi <kinuthia.ngugi@gmail.com>wrote:
If it's underdogs you're in too then you should be on yu or orange...better still flashcom, those must be the most under of all dogs....
On Sun, Nov 27, 2011 at 7:26 AM, Eva Kimathi <evakimathi@gmail.com> wrote:
hi all, I. have been with the network ever since it was celtel. Actually, the switch to celtel was a big motivator, seeing as am a big fan of the underdogs. Connection to their customer care was always between 3 - 5 min tops....up until Airtel bought out Zain!!!
I too have experienced the 'localized' network outtages but only for the data-services which quickly turned to trash as soon as Airtel took over. I can't wait for another company to take over ... hopefully Zain can make a comeback now that Arab countries are making huge strides in the economic sphere :-) .
On 11/27/11, Paul Kevin <paultitude@gmail.com> wrote:
Its funny how in other countries like Malawi and Zambia that Airtel is much better there
On Sun, Nov 27, 2011 at 1:03 AM, Brian Ngure <brian@pixie.co.ke> wrote:
Hi Jared,
Sorry about your experience. I have also faced the same with KenCell/Celtel/Zain/Airtel/...... customer care.
What I really don't understand, is their idiotic insistance on playing back advert after advert while you are on hold with their IVR system. I mean really.... I am already on your network. Hello... you don't need
to
advertise to me!!! It really pisses me off.
But I guess they just don't care about (already existing [hint, hint]) customers. I mean, who else are they going to irritate? [?]
On Sun, Nov 27, 2011 at 12:27 AM, Jared Koyier <jaredkoyier@gmail.com> wrote:
After heavy usage,I exceeded my limit by 1/- on Safaricom line and without a blink got disconnected. Am not complaining about that, kinda gotten used to it now.
Since I still had lots of calls to make I bought a zain/airtel line. Loaded it with 500 airtime and sat pretty to make calls, this was just about when arsenal vs fulham match was about to start.
Shock on me I couldn't make calls,frantic calls to 111 airtel customer care disconnected just like any other call I tried to make. 10min
later
aft reading the Mwaks that come with the line I called 222. By this time it was halftime btn arsenal-fulham,score line 0-0,I hadn't scored either past the a zillion AVRs. Why would i want to know how much it cost to call India anyway,I don't give a hoot.
When I finally did, just as the teams were getting back on the pitch the gentleman on the zain side told me they are having a network issue around my area...promising answer,until I asked him how it was that I was able to call airtel and whether the channel was different. He calmly told me to switch off my phone and thanked me just before I shouted bullshit. Problem always come in twos and as the zain guy hung up, and so,vermalean scored an own goal.
Frustrated at the two issues, I decided to call zain again, did another round of filanga free musicals and 20minutes later I was talking to a lady. My charge was dying too so I kinda wanted the conversation crisp. She calmly told me I calling using an orange line! How the F&$( is that even possible to call222 from another provider sim. Before I could digest that load of fart,she told me the line belongs to francis wanjala....hehehe. "so now you have access to Orange databases?", I asked. As if doubting myself,I took the plastic that hold the sim and looked at it hoping to see orange but all I saw was zain. The conversation was crisp indeed coz mysteriously I got a prompt to leave a message...I ended up hanging up
Tried calling the number a few more times after the arsenal draw but couldn't get through to customer care. Watched Juventus match all through while trying to get past the 222 avrs but couldn't. Then like a stroke of genius it hit me that the people I wanted call had slept anyway.
I gave up , 500/- lost, lost opportunity,frustrated and convinced that better the devils(read safaricom) than the Indian you don't.
Sent from my iPad _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Regards
Brian Ngure
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- __________________________________________________________________________ Out of clutter, find simplicity. From discord, find harmony. In the middle of difficulty, lies opportunity ~Albert Einstein
Eva Kimathi
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- __________________________________________________________________________ Out of clutter, find simplicity. From discord, find harmony. In the middle of difficulty, lies opportunity ~Albert Einstein Eva Kimathi
Pole sana. You said you called 111? or 222? (111 is used for some promo which I guess ended) I thought Customer care line for Airtel is 710** FYI On Mon, Nov 28, 2011 at 10:44 AM, Eva Kimathi <evakimathi@gmail.com> wrote:
time time time
On Mon, Nov 28, 2011 at 10:00 AM, Kinuthia Ngugi <kinuthia.ngugi@gmail.com
wrote:
If it's underdogs you're in too then you should be on yu or orange...better still flashcom, those must be the most under of all dogs....
On Sun, Nov 27, 2011 at 7:26 AM, Eva Kimathi <evakimathi@gmail.com>wrote:
hi all, I. have been with the network ever since it was celtel. Actually, the switch to celtel was a big motivator, seeing as am a big fan of the underdogs. Connection to their customer care was always between 3 - 5 min tops....up until Airtel bought out Zain!!!
I too have experienced the 'localized' network outtages but only for the data-services which quickly turned to trash as soon as Airtel took over. I can't wait for another company to take over ... hopefully Zain can make a comeback now that Arab countries are making huge strides in the economic sphere :-) .
On 11/27/11, Paul Kevin <paultitude@gmail.com> wrote:
Its funny how in other countries like Malawi and Zambia that Airtel is much better there
On Sun, Nov 27, 2011 at 1:03 AM, Brian Ngure <brian@pixie.co.ke> wrote:
Hi Jared,
Sorry about your experience. I have also faced the same with KenCell/Celtel/Zain/Airtel/...... customer care.
What I really don't understand, is their idiotic insistance on playing back advert after advert while you are on hold with their IVR system.
I
mean really.... I am already on your network. Hello... you don't need to advertise to me!!! It really pisses me off.
But I guess they just don't care about (already existing [hint, hint]) customers. I mean, who else are they going to irritate? [?]
On Sun, Nov 27, 2011 at 12:27 AM, Jared Koyier <jaredkoyier@gmail.com
wrote:
After heavy usage,I exceeded my limit by 1/- on Safaricom line and without a blink got disconnected. Am not complaining about that,
kinda
gotten used to it now.
Since I still had lots of calls to make I bought a zain/airtel line. Loaded it with 500 airtime and sat pretty to make calls, this was just about when arsenal vs fulham match was about to start.
Shock on me I couldn't make calls,frantic calls to 111 airtel customer care disconnected just like any other call I tried to make. 10min later aft reading the Mwaks that come with the line I called 222. By this time it was halftime btn arsenal-fulham,score line 0-0,I hadn't scored either past the a zillion AVRs. Why would i want to know how much it cost to call India anyway,I don't give a hoot.
When I finally did, just as the teams were getting back on the pitch the gentleman on the zain side told me they are having a network issue around my area...promising answer,until I asked him how it was that I was able to call airtel and whether the channel was different. He calmly told me to switch off my phone and thanked me just before I shouted bullshit. Problem always come in twos and as the zain guy hung up, and so,vermalean scored an own goal.
Frustrated at the two issues, I decided to call zain again, did another round of filanga free musicals and 20minutes later I was talking to a lady. My charge was dying too so I kinda wanted the conversation crisp. She calmly told me I calling using an orange line! How the F&$( is that even possible to call222 from another provider sim. Before I could digest that load of fart,she told me the line belongs to francis wanjala....hehehe. "so now you have access to Orange databases?", I asked. As if doubting myself,I took the plastic that hold the sim and looked at it hoping to see orange but all I saw was zain. The conversation was crisp indeed coz mysteriously I got a prompt to leave a message...I ended up hanging up
Tried calling the number a few more times after the arsenal draw but couldn't get through to customer care. Watched Juventus match all through while trying to get past the 222 avrs but couldn't. Then like a stroke of genius it hit me that the people I wanted call had slept anyway.
I gave up , 500/- lost, lost opportunity,frustrated and convinced that better the devils(read safaricom) than the Indian you don't.
Sent from my iPad _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Regards
Brian Ngure
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
--
__________________________________________________________________________ Out of clutter, find simplicity. From discord, find harmony. In the middle of difficulty, lies opportunity ~Albert Einstein
Eva Kimathi
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- __________________________________________________________________________ Out of clutter, find simplicity. From discord, find harmony. In the middle of difficulty, lies opportunity ~Albert Einstein
Eva Kimathi
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
They keep changing their customer service lines .... i too knew the 710 then *111# ussd code universal and *180# for data services (which are also included in the *111# ) On Mon, Nov 28, 2011 at 10:51 AM, Ken Teyie <kenteyie@gmail.com> wrote:
Pole sana. You said you called 111? or 222? (111 is used for some promo which I guess ended) I thought Customer care line for Airtel is 710** FYI
On Mon, Nov 28, 2011 at 10:44 AM, Eva Kimathi <evakimathi@gmail.com>wrote:
time time time
On Mon, Nov 28, 2011 at 10:00 AM, Kinuthia Ngugi < kinuthia.ngugi@gmail.com> wrote:
If it's underdogs you're in too then you should be on yu or orange...better still flashcom, those must be the most under of all dogs....
On Sun, Nov 27, 2011 at 7:26 AM, Eva Kimathi <evakimathi@gmail.com>wrote:
hi all, I. have been with the network ever since it was celtel. Actually, the switch to celtel was a big motivator, seeing as am a big fan of the underdogs. Connection to their customer care was always between 3 - 5 min tops....up until Airtel bought out Zain!!!
I too have experienced the 'localized' network outtages but only for the data-services which quickly turned to trash as soon as Airtel took over. I can't wait for another company to take over ... hopefully Zain can make a comeback now that Arab countries are making huge strides in the economic sphere :-) .
On 11/27/11, Paul Kevin <paultitude@gmail.com> wrote:
Its funny how in other countries like Malawi and Zambia that Airtel is much better there
On Sun, Nov 27, 2011 at 1:03 AM, Brian Ngure <brian@pixie.co.ke> wrote:
Hi Jared,
Sorry about your experience. I have also faced the same with KenCell/Celtel/Zain/Airtel/...... customer care.
What I really don't understand, is their idiotic insistance on
playing
back advert after advert while you are on hold with their IVR system. I mean really.... I am already on your network. Hello... you don't need to advertise to me!!! It really pisses me off.
But I guess they just don't care about (already existing [hint, hint]) customers. I mean, who else are they going to irritate? [?]
On Sun, Nov 27, 2011 at 12:27 AM, Jared Koyier < jaredkoyier@gmail.com> wrote: > > After heavy usage,I exceeded my limit by 1/- on Safaricom line and > without a blink got disconnected. Am not complaining about that, kinda > gotten used to it now. > > Since I still had lots of calls to make I bought a zain/airtel line. > Loaded it with 500 airtime and sat pretty to make calls, this was just > about when arsenal vs fulham match was about to start. > > Shock on me I couldn't make calls,frantic calls to 111 airtel customer > care disconnected just like any other call I tried to make. 10min later > aft reading the Mwaks that come with the line I called 222. By this time > it was halftime btn arsenal-fulham,score line 0-0,I hadn't scored either > past the a zillion AVRs. Why would i want to know how much it cost to > call India anyway,I don't give a hoot. > > When I finally did, just as the teams were getting back on the pitch the > gentleman on the zain side told me they are having a network issue around > my area...promising answer,until I asked him how it was that I was able > to call airtel and whether the channel was different. He calmly told me > to switch off my phone and thanked me just before I shouted bullshit. > Problem always come in twos and as the zain guy hung up, and so,vermalean > scored an own goal. > > Frustrated at the two issues, I decided to call zain again, did another > round of filanga free musicals and 20minutes later I was talking to a > lady. My charge was dying too so I kinda wanted the conversation crisp. > She calmly told me I calling using an orange line! How the F&$( is that > even possible to call222 from another provider sim. Before I could digest > that load of fart,she told me the line belongs to francis > wanjala....hehehe. "so now you have access to Orange databases?", I > asked. As if doubting myself,I took the plastic that hold the sim and > looked at it hoping to see orange but all I saw was zain. The > conversation was crisp indeed coz mysteriously I got a prompt to leave a > message...I ended up hanging up > > Tried calling the number a few more times after the arsenal draw but > couldn't get through to customer care. Watched Juventus match all through > while trying to get past the 222 avrs but couldn't. Then like a stroke > of genius it hit me that the people I wanted call had slept anyway. > > I gave up , 500/- lost, lost opportunity,frustrated and convinced that > better the devils(read safaricom) than the Indian you don't. > > > Sent from my iPad > _______________________________________________ > Skunkworks mailing list > Skunkworks@lists.my.co.ke > ------------ > List info, subscribe/unsubscribe > http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks > ------------ > > Skunkworks Rules > http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 > ------------ > Other services @ http://my.co.ke
-- Regards
Brian Ngure
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
--
__________________________________________________________________________ Out of clutter, find simplicity. From discord, find harmony. In the middle of difficulty, lies opportunity ~Albert Einstein
Eva Kimathi
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
--
__________________________________________________________________________ Out of clutter, find simplicity. From discord, find harmony. In the middle of difficulty, lies opportunity ~Albert Einstein
Eva Kimathi
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- __________________________________________________________________________ Out of clutter, find simplicity. From discord, find harmony. In the middle of difficulty, lies opportunity ~Albert Einstein Eva Kimathi
Does it mean that Safaricom is now the only serious and most reliable network despite carrying over 80% of kenya's traffic [Voice,data & m-commerce] ? Just asking.... On Mon, Nov 28, 2011 at 10:58 AM, Eva Kimathi <evakimathi@gmail.com> wrote:
They keep changing their customer service lines .... i too knew the 710 then *111# ussd code universal and *180# for data services (which are also included in the *111# )
On Mon, Nov 28, 2011 at 10:51 AM, Ken Teyie <kenteyie@gmail.com> wrote:
Pole sana. You said you called 111? or 222? (111 is used for some promo which I guess ended) I thought Customer care line for Airtel is 710** FYI
On Mon, Nov 28, 2011 at 10:44 AM, Eva Kimathi <evakimathi@gmail.com>wrote:
time time time
On Mon, Nov 28, 2011 at 10:00 AM, Kinuthia Ngugi < kinuthia.ngugi@gmail.com> wrote:
If it's underdogs you're in too then you should be on yu or orange...better still flashcom, those must be the most under of all dogs....
On Sun, Nov 27, 2011 at 7:26 AM, Eva Kimathi <evakimathi@gmail.com>wrote:
hi all, I. have been with the network ever since it was celtel. Actually, the switch to celtel was a big motivator, seeing as am a big fan of the underdogs. Connection to their customer care was always between 3 - 5 min tops....up until Airtel bought out Zain!!!
I too have experienced the 'localized' network outtages but only for the data-services which quickly turned to trash as soon as Airtel took over. I can't wait for another company to take over ... hopefully Zain can make a comeback now that Arab countries are making huge strides in the economic sphere :-) .
On 11/27/11, Paul Kevin <paultitude@gmail.com> wrote:
Its funny how in other countries like Malawi and Zambia that Airtel is much better there
On Sun, Nov 27, 2011 at 1:03 AM, Brian Ngure <brian@pixie.co.ke> wrote: > > Hi Jared, > > Sorry about your experience. I have also faced the same with > KenCell/Celtel/Zain/Airtel/...... customer care. > > What I really don't understand, is their idiotic insistance on playing > back advert after advert while you are on hold with their IVR system. I > mean really.... I am already on your network. Hello... you don't need to > advertise to me!!! It really pisses me off. > > But I guess they just don't care about (already existing [hint, hint]) > customers. I mean, who else are they going to irritate? [?] > > On Sun, Nov 27, 2011 at 12:27 AM, Jared Koyier < jaredkoyier@gmail.com> > wrote: >> >> After heavy usage,I exceeded my limit by 1/- on Safaricom line and >> without a blink got disconnected. Am not complaining about that, kinda >> gotten used to it now. >> >> Since I still had lots of calls to make I bought a zain/airtel line. >> Loaded it with 500 airtime and sat pretty to make calls, this was just >> about when arsenal vs fulham match was about to start. >> >> Shock on me I couldn't make calls,frantic calls to 111 airtel customer >> care disconnected just like any other call I tried to make. 10min later >> aft reading the Mwaks that come with the line I called 222. By this time >> it was halftime btn arsenal-fulham,score line 0-0,I hadn't scored either >> past the a zillion AVRs. Why would i want to know how much it cost to >> call India anyway,I don't give a hoot. >> >> When I finally did, just as the teams were getting back on the pitch the >> gentleman on the zain side told me they are having a network issue around >> my area...promising answer,until I asked him how it was that I was able >> to call airtel and whether the channel was different. He calmly told me >> to switch off my phone and thanked me just before I shouted bullshit. >> Problem always come in twos and as the zain guy hung up, and so,vermalean >> scored an own goal. >> >> Frustrated at the two issues, I decided to call zain again, did another >> round of filanga free musicals and 20minutes later I was talking to a >> lady. My charge was dying too so I kinda wanted the conversation crisp. >> She calmly told me I calling using an orange line! How the F&$( is that >> even possible to call222 from another provider sim. Before I could digest >> that load of fart,she told me the line belongs to francis >> wanjala....hehehe. "so now you have access to Orange databases?", I >> asked. As if doubting myself,I took the plastic that hold the sim and >> looked at it hoping to see orange but all I saw was zain. The >> conversation was crisp indeed coz mysteriously I got a prompt to leave a >> message...I ended up hanging up >> >> Tried calling the number a few more times after the arsenal draw but >> couldn't get through to customer care. Watched Juventus match all through >> while trying to get past the 222 avrs but couldn't. Then like a stroke >> of genius it hit me that the people I wanted call had slept anyway. >> >> I gave up , 500/- lost, lost opportunity,frustrated and convinced that >> better the devils(read safaricom) than the Indian you don't. >> >> >> Sent from my iPad >> _______________________________________________ >> Skunkworks mailing list >> Skunkworks@lists.my.co.ke >> ------------ >> List info, subscribe/unsubscribe >> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >> ------------ >> >> Skunkworks Rules >> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >> ------------ >> Other services @ http://my.co.ke > > > > > -- > Regards > > Brian Ngure > > > _______________________________________________ > Skunkworks mailing list > Skunkworks@lists.my.co.ke > ------------ > List info, subscribe/unsubscribe > http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks > ------------ > > Skunkworks Rules > http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 > ------------ > Other services @ http://my.co.ke
--
__________________________________________________________________________ Out of clutter, find simplicity. From discord, find harmony. In the middle of difficulty, lies opportunity ~Albert Einstein
Eva Kimathi
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
--
__________________________________________________________________________ Out of clutter, find simplicity. From discord, find harmony. In the middle of difficulty, lies opportunity ~Albert Einstein
Eva Kimathi
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- __________________________________________________________________________ Out of clutter, find simplicity. From discord, find harmony. In the middle of difficulty, lies opportunity ~Albert Einstein
Eva Kimathi
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
I couldnt take the crap like "IT is handling your issue" for two months. I have a YU and QB lines and im happy. Airtel is just crappy. Thats it! Peter On Mon, Nov 28, 2011 at 11:42 AM, Juggy Boy <am.mambo@gmail.com> wrote:
Does it mean that Safaricom is now the only serious and most reliable network despite carrying over 80% of kenya's traffic [Voice,data & m-commerce] ? Just asking....
Very probably so, although I wish we had quantifiable evidence. On Mon, Nov 28, 2011 at 11:42 AM, Juggy Boy <am.mambo@gmail.com> wrote:
Does it mean that Safaricom is now the only serious and most reliable network despite carrying over 80% of kenya's traffic [Voice,data & m-commerce] ? Just asking....
On Mon, Nov 28, 2011 at 10:58 AM, Eva Kimathi <evakimathi@gmail.com>wrote:
They keep changing their customer service lines .... i too knew the 710 then *111# ussd code universal and *180# for data services (which are also included in the *111# )
On Mon, Nov 28, 2011 at 10:51 AM, Ken Teyie <kenteyie@gmail.com> wrote:
Pole sana. You said you called 111? or 222? (111 is used for some promo which I guess ended) I thought Customer care line for Airtel is 710** FYI
On Mon, Nov 28, 2011 at 10:44 AM, Eva Kimathi <evakimathi@gmail.com>wrote:
time time time
On Mon, Nov 28, 2011 at 10:00 AM, Kinuthia Ngugi < kinuthia.ngugi@gmail.com> wrote:
If it's underdogs you're in too then you should be on yu or orange...better still flashcom, those must be the most under of all dogs....
On Sun, Nov 27, 2011 at 7:26 AM, Eva Kimathi <evakimathi@gmail.com>wrote:
hi all, I. have been with the network ever since it was celtel. Actually, the switch to celtel was a big motivator, seeing as am a big fan of the underdogs. Connection to their customer care was always between 3 - 5 min tops....up until Airtel bought out Zain!!!
I too have experienced the 'localized' network outtages but only for the data-services which quickly turned to trash as soon as Airtel took over. I can't wait for another company to take over ... hopefully Zain can make a comeback now that Arab countries are making huge strides in the economic sphere :-) .
On 11/27/11, Paul Kevin <paultitude@gmail.com> wrote: > Its funny how in other countries like Malawi and Zambia that Airtel is much > better there > > On Sun, Nov 27, 2011 at 1:03 AM, Brian Ngure <brian@pixie.co.ke> wrote: >> >> Hi Jared, >> >> Sorry about your experience. I have also faced the same with >> KenCell/Celtel/Zain/Airtel/...... customer care. >> >> What I really don't understand, is their idiotic insistance on playing >> back advert after advert while you are on hold with their IVR system. I >> mean really.... I am already on your network. Hello... you don't need to >> advertise to me!!! It really pisses me off. >> >> But I guess they just don't care about (already existing [hint, hint]) >> customers. I mean, who else are they going to irritate? [?] >> >> On Sun, Nov 27, 2011 at 12:27 AM, Jared Koyier < jaredkoyier@gmail.com> >> wrote: >>> >>> After heavy usage,I exceeded my limit by 1/- on Safaricom line and >>> without a blink got disconnected. Am not complaining about that, kinda >>> gotten used to it now. >>> >>> Since I still had lots of calls to make I bought a zain/airtel line. >>> Loaded it with 500 airtime and sat pretty to make calls, this was just >>> about when arsenal vs fulham match was about to start. >>> >>> Shock on me I couldn't make calls,frantic calls to 111 airtel customer >>> care disconnected just like any other call I tried to make. 10min later >>> aft reading the Mwaks that come with the line I called 222. By this time >>> it was halftime btn arsenal-fulham,score line 0-0,I hadn't scored either >>> past the a zillion AVRs. Why would i want to know how much it cost to >>> call India anyway,I don't give a hoot. >>> >>> When I finally did, just as the teams were getting back on the pitch the >>> gentleman on the zain side told me they are having a network issue around >>> my area...promising answer,until I asked him how it was that I was able >>> to call airtel and whether the channel was different. He calmly told me >>> to switch off my phone and thanked me just before I shouted bullshit. >>> Problem always come in twos and as the zain guy hung up, and so,vermalean >>> scored an own goal. >>> >>> Frustrated at the two issues, I decided to call zain again, did another >>> round of filanga free musicals and 20minutes later I was talking to a >>> lady. My charge was dying too so I kinda wanted the conversation crisp. >>> She calmly told me I calling using an orange line! How the F&$( is that >>> even possible to call222 from another provider sim. Before I could digest >>> that load of fart,she told me the line belongs to francis >>> wanjala....hehehe. "so now you have access to Orange databases?", I >>> asked. As if doubting myself,I took the plastic that hold the sim and >>> looked at it hoping to see orange but all I saw was zain. The >>> conversation was crisp indeed coz mysteriously I got a prompt to leave a >>> message...I ended up hanging up >>> >>> Tried calling the number a few more times after the arsenal draw but >>> couldn't get through to customer care. Watched Juventus match all through >>> while trying to get past the 222 avrs but couldn't. Then like a stroke >>> of genius it hit me that the people I wanted call had slept anyway. >>> >>> I gave up , 500/- lost, lost opportunity,frustrated and convinced that >>> better the devils(read safaricom) than the Indian you don't. >>> >>> >>> Sent from my iPad >>> _______________________________________________ >>> Skunkworks mailing list >>> Skunkworks@lists.my.co.ke >>> ------------ >>> List info, subscribe/unsubscribe >>> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >>> ------------ >>> >>> Skunkworks Rules >>> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >>> ------------ >>> Other services @ http://my.co.ke >> >> >> >> >> -- >> Regards >> >> Brian Ngure >> >> >> _______________________________________________ >> Skunkworks mailing list >> Skunkworks@lists.my.co.ke >> ------------ >> List info, subscribe/unsubscribe >> http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >> ------------ >> >> Skunkworks Rules >> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >> ------------ >> Other services @ http://my.co.ke > > >
--
__________________________________________________________________________ Out of clutter, find simplicity. From discord, find harmony. In the middle of difficulty, lies opportunity ~Albert Einstein
Eva Kimathi
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
--
__________________________________________________________________________ Out of clutter, find simplicity. From discord, find harmony. In the middle of difficulty, lies opportunity ~Albert Einstein
Eva Kimathi
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
--
__________________________________________________________________________ Out of clutter, find simplicity. From discord, find harmony. In the middle of difficulty, lies opportunity ~Albert Einstein
Eva Kimathi
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- __________________________________________________________________________ Out of clutter, find simplicity. From discord, find harmony. In the middle of difficulty, lies opportunity ~Albert Einstein Eva Kimathi
participants (11)
-
Bernard Mwagiru -
Brian Ngure -
Eva Kimathi -
Jared Koyier -
Juggy Boy -
Ken Teyie -
Kinuthia Ngugi -
Memusi -
Odhiambo Washington -
Paul Kevin -
Peter Osotsi