On Sun, Nov 27, 2011 at 9:18 PM, Eva Kimathi <evakimathi@gmail.com> wrote:

can't say I have experienced issues with the sms services. That said, teething problems cannot be used as an excuse for the degraded services... I am still reluctant to switch service providers but patience is running thin!! for now, I will just spectate.

On 11/27/11, Memusi <tonatech@gmail.com> wrote:
> Also their SMSc had issues.Maybe they should try Huawei/Jenny......
>
> On Sun, Nov 27, 2011 at 5:57 PM, Memusi <tonatech@gmail.com> wrote:
>>
>>
>>
>> On Sun, Nov 27, 2011 at 12:14 PM, Bernard Mwagiru <bmwagiru@gmail.com>
>> wrote:
>>>
>>> Hi Eva,
>>> Why wait for another buy-out yet there are other options to switch to?
>>>
>>>
>>> bernard
>>> @Bernard ? hahaha .
>>>
>>> On Sun, Nov 27, 2011 at 7:26 AM, Eva Kimathi <evakimathi@gmail.com>
>>> wrote:
>>>>
>>>> hi all,
>>>> I. have been with the network ever since it was celtel. Actually, the
>>>> switch to celtel was a big motivator, seeing as am a big fan of the
>>>> underdogs. Connection to their customer care was always between 3 - 5
>>>> min tops....up until Airtel bought out Zain!!!
>>>>
>>>> I too have experienced the 'localized' network outtages but only for the
>>>> data-services which quickly turned to trash as soon as Airtel took over.
>>>> I can't wait for another company to take over ... hopefully Zain can
>>>> make a comeback now that Arab countries are making huge strides in the
>>>> economic sphere :-) .
>>>>
>>>>
>>>> On 11/27/11, Paul Kevin <paultitude@gmail.com> wrote:
>>>> > Its funny how in other countries like Malawi and Zambia that Airtel is
>>>> > much
>>>> > better there
>>>> >
>>>> > On Sun, Nov 27, 2011 at 1:03 AM, Brian Ngure <brian@pixie.co.ke>
>>>> > wrote:
>>>> >>
>>>> >> Hi Jared,
>>>> >>
>>>> >> Sorry about your experience. I have also faced the same with
>>>> >> KenCell/Celtel/Zain/Airtel/...... customer care.
>>>> >>
>>>> >> What I really don't understand, is their idiotic insistance on
>>>> >> playing
>>>> >> back advert after advert while you are on hold with their IVR system.
>>>> >> I
>>>> >> mean really.... I am already on your network. Hello... you don't need
>>>> >> to
>>>> >> advertise to me!!! It really pisses me off.
>>>> >>
>>>> >> But I guess they just don't care about (already existing [hint,
>>>> >> hint])
>>>> >> customers. I mean, who else are they going to irritate?
>>>> >>
>>>> >> On Sun, Nov 27, 2011 at 12:27 AM, Jared Koyier
>>>> >> <jaredkoyier@gmail.com>
>>>> >> wrote:
>>>> >>>
>>>> >>> After heavy usage,I exceeded my limit by 1/- on Safaricom line and
>>>> >>> without a blink got disconnected. Am not complaining about that,
>>>> >>> kinda
>>>> >>> gotten used to it now.
>>>> >>>
>>>> >>> Since I still had lots of calls to make I bought a zain/airtel line.
>>>> >>> Loaded it with 500 airtime and sat pretty to make calls, this was
>>>> >>> just
>>>> >>> about when arsenal vs fulham match was about to start.
>>>> >>>
>>>> >>> Shock on me I couldn't make calls,frantic calls to 111 airtel
>>>> >>> customer
>>>> >>> care disconnected just like any other call I tried to make. 10min
>>>> >>> later
>>>> >>> aft reading the Mwaks that come with the line I called 222. By this
>>>> >>> time
>>>> >>> it was halftime btn arsenal-fulham,score line 0-0,I hadn't scored
>>>> >>> either
>>>> >>> past the a zillion AVRs. Why would i want to know how much it cost
>>>> >>> to
>>>> >>> call India anyway,I don't give a hoot.
>>>> >>>
>>>> >>> When I finally did, just as the teams were getting back on the pitch
>>>> >>> the
>>>> >>> gentleman on the zain side told me they are having a network issue
>>>> >>> around
>>>> >>> my area...promising answer,until I asked him how it was that I was
>>>> >>> able
>>>> >>> to call airtel and whether the channel was different. He calmly told
>>>> >>> me
>>>> >>> to switch off my phone and thanked me just before I shouted
>>>> >>> bullshit.
>>>> >>> Problem always come in twos and as the zain guy hung up, and
>>>> >>> so,vermalean
>>>> >>> scored an own goal.
>>>> >>>
>>>> >>> Frustrated at the two issues, I decided to call zain again, did
>>>> >>> another
>>>> >>> round of filanga free musicals and 20minutes later I was talking to
>>>> >>> a
>>>> >>> lady. My charge was dying too so I kinda wanted the conversation
>>>> >>> crisp.
>>>> >>> She calmly told me I calling using an orange line! How the F&$( is
>>>> >>> that
>>>> >>> even possible to call222 from another provider sim. Before I could
>>>> >>> digest
>>>> >>> that load of fart,she told me the line belongs to francis
>>>> >>> wanjala....hehehe. "so now you have access to Orange databases?", I
>>>> >>> asked. As if doubting myself,I took the plastic that hold the sim
>>>> >>> and
>>>> >>> looked at it hoping to see orange but all I saw was zain. The
>>>> >>> conversation was crisp indeed coz mysteriously I got a prompt to
>>>> >>> leave a
>>>> >>> message...I ended up hanging up
>>>> >>>
>>>> >>> Tried calling the number a few more times after the arsenal draw
>>>> >>> but
>>>> >>> couldn't get through to customer care. Watched Juventus match all
>>>> >>> through
>>>> >>> while trying to get past the 222 avrs but couldn't. Then like a
>>>> >>> stroke
>>>> >>> of genius it hit me that the people I wanted call had slept anyway.
>>>> >>>
>>>> >>> I gave up , 500/- lost, lost opportunity,frustrated and convinced
>>>> >>> that
>>>> >>> better the devils(read safaricom) than the Indian you don't.
>>>> >>>
>>>> >>>
>>>> >>> Sent from my iPad
>>>> >>> _______________________________________________
>>>> >>> Skunkworks mailing list
>>>> >>> Skunkworks@lists.my.co.ke
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>>>> >>>
>>>> >>> Skunkworks Rules
>>>> >>> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94
>>>> >>> ------------
>>>> >>> Other services @ http://my.co.ke
>>>> >>
>>>> >>
>>>> >>
>>>> >>
>>>> >> --
>>>> >> Regards
>>>> >>
>>>> >> Brian Ngure
>>>> >>
>>>> >>
>>>> >> _______________________________________________
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>>>> >> http://my.co.ke/phpbb/viewtopic.php?f=24&t=94
>>>> >> ------------
>>>> >> Other services @ http://my.co.ke
>>>> >
>>>> >
>>>> >
>>>>
>>>>
>>>> --
>>>> __________________________________________________________________________
>>>> Out of clutter, find simplicity. From discord, find harmony. In the
>>>> middle
>>>> of difficulty, lies opportunity
>>>> ~Albert Einstein
>>>>
>>>> Eva Kimathi
>>>>
>>>>
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>>>
>>>
>>>
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>>
>>
>>
>>
>> --
>> Regards
>>
>> Memusi
>>
>> Communication is vital in this century....
>
>
>
>
> --
> Regards
>
> Memusi
>
> Communication is vital in this century....
>

--
__________________________________________________________________________
Out of clutter, find simplicity. From discord, find harmony. In the middle
of difficulty, lies opportunity
~Albert Einstein

Eva Kimathi

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--
Regards

Memusi

Communication is vital in this century....