They keep changing their customer service lines .... i too knew the 710 then *111# ussd code universal and *180# for data services (which are also included in the *111# ) 



On Mon, Nov 28, 2011 at 10:51 AM, Ken Teyie <kenteyie@gmail.com> wrote:
Pole sana. You said you called 111? or 222? (111 is used for some promo which I guess ended)
I thought Customer care line for Airtel is 710**
FYI



On Mon, Nov 28, 2011 at 10:44 AM, Eva Kimathi <evakimathi@gmail.com> wrote:
time time time


On Mon, Nov 28, 2011 at 10:00 AM, Kinuthia Ngugi <kinuthia.ngugi@gmail.com> wrote:
If it's underdogs you're in too then you should be on yu or orange...better still flashcom, those must be the most under of all dogs....

On Sun, Nov 27, 2011 at 7:26 AM, Eva Kimathi <evakimathi@gmail.com> wrote:
hi all,
I. have been with the network ever since it was celtel. Actually, the switch to celtel was a big motivator, seeing as am a big fan of the underdogs. Connection to their customer care was always between 3 - 5 min tops....up until Airtel bought out Zain!!!

I too have experienced the 'localized' network outtages but only for the data-services which quickly turned to trash as soon as Airtel took over. I can't wait for another company to take over ... hopefully Zain can make a comeback now that Arab countries are making huge strides in the economic sphere :-) .


On 11/27/11, Paul Kevin <paultitude@gmail.com> wrote:
> Its funny how in other countries like Malawi and Zambia that Airtel is much
> better there
>
> On Sun, Nov 27, 2011 at 1:03 AM, Brian Ngure <brian@pixie.co.ke> wrote:
>>
>> Hi Jared,
>>
>> Sorry about your experience. I have also faced the same with
>> KenCell/Celtel/Zain/Airtel/...... customer care.
>>
>> What I really don't understand, is their idiotic insistance on playing
>> back advert after advert while you are on hold with their IVR system. I
>> mean really.... I am already on your network. Hello... you don't need to
>> advertise to me!!! It really pisses me off.
>>
>> But I guess they just don't care about (already existing [hint, hint])
>> customers. I mean, who else are they going to irritate? 
>>
>> On Sun, Nov 27, 2011 at 12:27 AM, Jared Koyier <jaredkoyier@gmail.com>
>> wrote:
>>>
>>> After heavy usage,I exceeded my limit by 1/- on Safaricom line and
>>> without a blink got disconnected. Am not complaining about that, kinda
>>> gotten used to it now.
>>>
>>> Since I still had lots of calls to make I bought a zain/airtel line.
>>> Loaded it with 500 airtime and sat pretty to make calls, this was just
>>> about when arsenal vs fulham match was about to start.
>>>
>>> Shock on me I couldn't make calls,frantic calls to 111 airtel customer
>>> care disconnected just like any other  call I tried to make. 10min later
>>> aft reading the Mwaks that come with the line I called 222. By this time
>>> it was halftime btn arsenal-fulham,score line 0-0,I hadn't scored either
>>> past the a zillion AVRs. Why would i want to know how much it cost to
>>> call India anyway,I don't give a hoot.
>>>
>>> When I finally did, just as the teams were getting back on the pitch  the
>>> gentleman on the zain side told me they are having a network issue around
>>> my area...promising answer,until I asked him how it was that I was able
>>> to call airtel and whether the channel was different. He calmly told me
>>> to switch off my phone and thanked me just before I shouted bullshit.
>>> Problem always come in twos and as the zain guy hung up, and so,vermalean
>>>  scored an own goal.
>>>
>>> Frustrated at the two issues, I decided to call zain again, did another
>>> round of filanga free musicals and 20minutes later I was talking to a
>>> lady. My charge was dying too so I kinda wanted the conversation crisp.
>>> She calmly told me I calling using an orange line! How the F&$( is that
>>> even possible to call222 from another provider sim. Before I could digest
>>> that load of fart,she told me the line belongs to francis
>>> wanjala....hehehe. "so now you have access to Orange databases?", I
>>> asked. As if doubting myself,I took the plastic that hold the sim and
>>> looked at it hoping to see orange but all I saw was zain. The
>>> conversation was crisp indeed coz mysteriously I got a prompt to leave a
>>> message...I ended up hanging up
>>>
>>> Tried calling the number  a few more times after the arsenal draw but
>>> couldn't get through to customer care. Watched Juventus match all through
>>> while trying to get past the 222 avrs but couldn't. Then like a stroke
>>>  of genius it hit me that the people I wanted call had slept anyway.
>>>
>>> I gave up , 500/- lost, lost opportunity,frustrated and convinced that
>>> better the devils(read safaricom) than the Indian you don't.
>>>
>>>
>>> Sent from my iPad
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>>
>>
>>
>>
>> --
>> Regards
>>
>> Brian Ngure
>>
>>
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>
>
>


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__________________________________________________________________________
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of difficulty, lies opportunity
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Eva Kimathi


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__________________________________________________________________________ 
Out of clutter, find simplicity. From discord, find harmony. In the middle of difficulty, lies opportunity
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Eva Kimathi


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__________________________________________________________________________ 
Out of clutter, find simplicity. From discord, find harmony. In the middle of difficulty, lies opportunity
~Albert Einstein

Eva Kimathi