New subject: [Skunkworks] A call to KDN Support.

14 Jun 2010

      Background: From the KDN website http://www.kdn.co.ke/contentview.php?id=19

Our guiding principle has been to remove the headache of data communication,
...
to ensure excellent service, we have entered into strategic partnerships
with leading organisations, through which we have been able deliver
top-notch services, excellent quality and a high return on investment for
our customers.
KDN has an annual turnover of Kshs.3 Billion, with an experienced workforce
and well structured distribution network all over the country and the East
African region. KDN has been awarded numerous awards over the years. We are
constantly improving our products and services to make our customers happy.
We will strive to ensure that the customers enjoy better service at lower
costs, making it easier for them to focus on their businesses.
+0205000002

For technical support Dial 1 ....
1
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Hello, my name is $name, how may i help you?

Brainiac: My name is collins, im calling from kilifi, and i cant connect to
the Internet on your butterfly service.

$name : mmmmh, collins, lemme gather some information so that i can be able
to help you.

$name: What is the nature of your problem?

Brainiac: My nanostation is not getting an IP address on the WAN side, I
suspect your DHCP server is down.

$name: *mmmh , what IP address are you getting on your machine? AAAAH?*

Brainiac : Its reverting to the default DHCP fallback IP. Its not getting
assigned an IP.

$name: ( a bit agitated) what ip address is that?

Brainiac: well, its 192.168.1.20

$name: mmh, there seem to be a problem there, its meant to get you an ip
address in the range of 10.100.X.X

Brainiac: Yeah, would you know if there is a problem on this particular
node?

$name: Well, there was a problem last week, but i am meant to understand it
was resolved. Do you mind holding for a moment i confirm?

$name: sure, just dont disconnect me.

........

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.......

Brainiac: Hello , ..... hello....

$name: Hi, yeah, im from speaking to the Engineers, they tell me the node is
fine, connections are working.

Brainiac: Ok, which IP addresses are being assigned?

$name: just a sec:
$name: Well collins, I cannot give you the IP addresses being assigned
because it is not meant to work that way, you are supposed to connect
automatically and it picks your IPs and then you are fine.

Brainiac: Could you give me a sample of an active lease, at least so that i
know the IP address range and gateway so that i just hard code it?

$name: You cant do that.

Brainiac: So what im i supposed to do?

$name: Well, gimme a sec.

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.....

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$name: (speaking in a conspiratorial tone), Ok i have managed to get these
for you, but we are not supposed to do this. In fact what i would recommend
is you look for someone in kilifi using our service and checking the ip
adress and then copying to your machine.

Brainiac: k, so whats the IP addresses youve gotten for me:

$name: its 10.172.*.*

$name: Enter that and restart.

Brainiac: Ok, whats the netmask?

$name: it will pick automagically once you enter the ip.

Brainiac: And whats the gateway and DNS address?

$name: [My favourite], those ones we dont use. The IP address is enough.

I Literally turned RED.

-- 
Posted on 100% recycled electrons

A call to KDN Support.

[ Brainiac ]

ndungu stephen

Jonas | Lamu Software

ndungu stephen

Alex Kamiru

[ Brainiac ]

Ruth Were

ndungu stephen

maina

Odhiambo Washington

Denis G. Wahome

Dickson Kimathi

Ngũgĩ Kĩmani

David Njuguna

David Njuguna

David Njuguna

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participants (11)