Advice on accesskenya service
Skunk I got the accesskenya acess@home broadband service ( most misused word by kneyna isps) I subscribed for the elite package that is supposed to give me IMb in the evenings and weekends. I was dissatisifed with the speeds as it was much slower than my orange modem ( downlaoding a 40 MB file would take about 6 hours) and I cannot barely stream an SD youtube video. To make matters worse I have been offline for the last few days making calls to their customer service till Im really frustrated. Wasnt access supposed to be the best service. Shoudnt 1mb be able to stream even youtube HD. Is there an alternate ISP I can subscribe to ( No zuku in buruburu) - Thx Kevin
If you are hooked up to the buruburu (Kagina) base station you will have problems. I put them to task till they did a radio re-alignment to another base station which didn't have issues. Talk to your account manager and put them to task.if need be ask for a technician to visit your place n they will readily send you one. On Tue, Nov 27, 2012 at 4:26 PM, Kevin Omondi <kevin.ouma@gmail.com> wrote:
Skunk
I got the accesskenya acess@home broadband service ( most misused word by kneyna isps) I subscribed for the elite package that is supposed to give me IMb in the evenings and weekends.
I was dissatisifed with the speeds as it was much slower than my orange modem ( downlaoding a 40 MB file would take about 6 hours) and I cannot barely stream an SD youtube video.
To make matters worse I have been offline for the last few days making calls to their customer service till Im really frustrated.
Wasnt access supposed to be the best service. Shoudnt 1mb be able to stream even youtube HD.
Is there an alternate ISP I can subscribe to ( No zuku in buruburu) -
Thx Kevin
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
Which brings me to the question I have always wanted to ask. We hear every now and then from Bitange Ndemo that Kenya has a capacity of 4.8 Tbps on the international submarine cables, TEAMS, Eassy. LION 2 and Seacom. Yet bandwidths and prices in Kenya have remained at the same level they were since introduction of the cable first by Seacom followed by TEAMS and Eassy then LION 2. Initially I bought the story that the investors wanted to recoup the cost of the cable, never minding cables like TEAMS were heavily subsidized by the Government. 4 years on, we still can't get a reliable ISP to provide even 1 MBps of capacity. Where is all this capacity? I am sad to say I was expecting home connections of 10 Mbps today at the current prices, if it happens in other countries, it happens in Kenya. There is no way of selling Kenya as the next regional hub is we can't even provide cheap international capacity for those who want to us. How do we expect to attract big companies who build data centres that reques multiple of Gigabits per second if the cost of 1 Gbps exceed $300,000 (I am just extrapolating current market rates of KES 25,000 per Mbps) while in Kansas Google offers the same to home consumers for less that $100? Can big data consumers set up data centers here. Microsoft, Google, Apple, Akamai, Amazon data centers have links exceeding 100 Gbps, so obviously the can't setup in Kenya or Africa. But they have been doing so in Ireland, Singapore, Hong Kong. What do these countries have we don't'? Isn't their fiber cables made of the same glass as ours? So why the large disparity in prices? Cost of power in Kenya is among the highest in Kenya, where we pay more for fuel and foreign exchange that power itself, yet we want to be a manufacturing hub? Cement from China lands at half the rates in Kenya than local cement. in Kenya we have grown to accept mediocrity and poor service, and they we are told to respect service providers. I guess we are just doomed, to be small irrelevant country, backward and third-world.
The mediocrity will be the death of us. There is no clear policy on the telecoms sector with everyone digging their own trenches for laying fiber. We have each provider running a 3G network covering the same population. There is a lot of duplication and wastage. Institutions must be stronger than individuals and companies. Not playing service to them. On Tue, Nov 27, 2012 at 4:41 PM, Philip Musyoki <pmusyoki@gmail.com> wrote:
Which brings me to the question I have always wanted to ask. We hear every now and then from Bitange Ndemo that Kenya has a capacity of 4.8 Tbps on the international submarine cables, TEAMS, Eassy. LION 2 and Seacom.
Yet bandwidths and prices in Kenya have remained at the same level they were since introduction of the cable first by Seacom followed by TEAMS and Eassy then LION 2. Initially I bought the story that the investors wanted to recoup the cost of the cable, never minding cables like TEAMS were heavily subsidized by the Government.
4 years on, we still can't get a reliable ISP to provide even 1 MBps of capacity. Where is all this capacity?
I am sad to say I was expecting home connections of 10 Mbps today at the current prices, if it happens in other countries, it happens in Kenya.
There is no way of selling Kenya as the next regional hub is we can't even provide cheap international capacity for those who want to us. How do we expect to attract big companies who build data centres that reques multiple of Gigabits per second if the cost of 1 Gbps exceed $300,000 (I am just extrapolating current market rates of KES 25,000 per Mbps) while in Kansas Google offers the same to home consumers for less that $100?
Can big data consumers set up data centers here. Microsoft, Google, Apple, Akamai, Amazon data centers have links exceeding 100 Gbps, so obviously the can't setup in Kenya or Africa. But they have been doing so in Ireland, Singapore, Hong Kong. What do these countries have we don't'? Isn't their fiber cables made of the same glass as ours? So why the large disparity in prices?
Cost of power in Kenya is among the highest in Kenya, where we pay more for fuel and foreign exchange that power itself, yet we want to be a manufacturing hub? Cement from China lands at half the rates in Kenya than local cement.
in Kenya we have grown to accept mediocrity and poor service, and they we are told to respect service providers. I guess we are just doomed, to be small irrelevant country, backward and third-world.
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
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-- Regards, Mark Mwangi markmwangi.me.ke
Hi kelvin, Our sincere apology for this, I have picked up your issue with our support team, kindly expect to hear from you. Regards Joseph On Tue, Nov 27, 2012 at 4:26 PM, Kevin Omondi <kevin.ouma@gmail.com> wrote:
Skunk
I got the accesskenya acess@home broadband service ( most misused word by kneyna isps) I subscribed for the elite package that is supposed to give me IMb in the evenings and weekends.
I was dissatisifed with the speeds as it was much slower than my orange modem ( downlaoding a 40 MB file would take about 6 hours) and I cannot barely stream an SD youtube video.
To make matters worse I have been offline for the last few days making calls to their customer service till Im really frustrated.
Wasnt access supposed to be the best service. Shoudnt 1mb be able to stream even youtube HD.
Is there an alternate ISP I can subscribe to ( No zuku in buruburu) -
Thx Kevin
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
Just to hijack the tread and add on to some of the sentiments above. For those in the know maybe you could highlight or explain why companies (isps) have to lay there own fibre why not just lay one and then get a way of sharing it. Scenario is if customer x is not happy to Vila they just call company z to provide service no laying of new cables nothing just a change somewhere. As was said elsewhere why do they have to duplicate the same service. Would it have been better if the ISPs leased the fiber network from a county company that was only tasked with keeping the cable in working order. The pros I think out weigh the cons just a thought On Nov 27, 2012 5:12 PM, "Joe Njogu" <alkanya@gmail.com> wrote:
Hi kelvin,
Our sincere apology for this, I have picked up your issue with our support team, kindly expect to hear from you.
Regards
Joseph
On Tue, Nov 27, 2012 at 4:26 PM, Kevin Omondi <kevin.ouma@gmail.com>wrote:
Skunk
I got the accesskenya acess@home broadband service ( most misused word by kneyna isps) I subscribed for the elite package that is supposed to give me IMb in the evenings and weekends.
I was dissatisifed with the speeds as it was much slower than my orange modem ( downlaoding a 40 MB file would take about 6 hours) and I cannot barely stream an SD youtube video.
To make matters worse I have been offline for the last few days making calls to their customer service till Im really frustrated.
Wasnt access supposed to be the best service. Shoudnt 1mb be able to stream even youtube HD.
Is there an alternate ISP I can subscribe to ( No zuku in buruburu) -
Thx Kevin
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
Kris, Initially ISPs who had infrastructure were not willing to share/sell as dark fiber (sell a pair to a competitor) which resulted to each digging up, some dug up because of their own fiber design (to have a ring topology) that could not be covered by existing infrastructure while others due to being cheaper to dig up that lease the fiber from competitor. We also do not have a policy where an infrastructure provider plays as an infrastructure provider and service providers run on their networks. Scenario is once the infrastructure provider lands the fiber (which you have paid for installation costs) they go ahead and offer your customer reduced prices. It would be better if we had the following: 1. Infrastructure Providers for GSM/3G services 2. Infrastructure providers for data infrastructure/Data Center Services 3. Infrastructure providers for FM/TV/DVB-T 4. Service Providers for GSM/3G 5. Service Providers for Data/Internet 6. Content Providers - Radio, TV, Data, etc 6. City council to do all civil works (trenching & ducting) to major centers The main challenge is the terrestrial links that serve you are more costly compared with the cost of undersea capacity. Also, we have not activated all the Terabits of capacity maybe not even 50Gbps! My 2 cent. Aseda On Tue, Nov 27, 2012 at 7:32 PM, kris njoroge <krsnjo@gmail.com> wrote:
Just to hijack the tread and add on to some of the sentiments above. For those in the know maybe you could highlight or explain why companies (isps) have to lay there own fibre why not just lay one and then get a way of sharing it. Scenario is if customer x is not happy to Vila they just call company z to provide service no laying of new cables nothing just a change somewhere. As was said elsewhere why do they have to duplicate the same service.
Would it have been better if the ISPs leased the fiber network from a county company that was only tasked with keeping the cable in working order. The pros I think out weigh the cons just a thought On Nov 27, 2012 5:12 PM, "Joe Njogu" <alkanya@gmail.com> wrote:
Hi kelvin,
Our sincere apology for this, I have picked up your issue with our support team, kindly expect to hear from you.
Regards
Joseph
On Tue, Nov 27, 2012 at 4:26 PM, Kevin Omondi <kevin.ouma@gmail.com>wrote:
Skunk
I got the accesskenya acess@home broadband service ( most misused word by kneyna isps) I subscribed for the elite package that is supposed to give me IMb in the evenings and weekends.
I was dissatisifed with the speeds as it was much slower than my orange modem ( downlaoding a 40 MB file would take about 6 hours) and I cannot barely stream an SD youtube video.
To make matters worse I have been offline for the last few days making calls to their customer service till Im really frustrated.
Wasnt access supposed to be the best service. Shoudnt 1mb be able to stream even youtube HD.
Is there an alternate ISP I can subscribe to ( No zuku in buruburu) -
Thx Kevin
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
On Tue, Nov 27, 2012 at 7:16 PM, Kennedy Aseda <samskid5@gmail.com> wrote: [...]
We also do not have a policy where an infrastructure provider plays as an infrastructure provider and service providers run on their networks. Scenario is once the infrastructure provider lands the fiber (which you have paid for installation costs) they go ahead and offer your customer reduced prices.
It would be better if we had the following: 1. Infrastructure Providers for GSM/3G services 2. Infrastructure providers for data infrastructure/Data Center Services 3. Infrastructure providers for FM/TV/DVB-T 4. Service Providers for GSM/3G 5. Service Providers for Data/Internet 6. Content Providers - Radio, TV, Data, etc 6. City council to do all civil works (trenching & ducting) to major centers
Good thinking. Way back (around 2003/4)) there were futile attempts to get TKL to "unbundle" local loop services and allow providers to co-locate equipment at their exchanges. This could have been a great starting point for the kind of setup suggested above. All these efforts came to naught, given the then clueless regulatory environment, competing vested interests within the industry and TESPOK, etc. I'm sure the likes of Wash, John Gitau, Brian Longwe, Joe Mucheru and many others would remember those efforts. Unfortunately this has led to a situation where we have had some providers cutting others' cables when laying their own (yes, this did happen in at least one case I know of). TKL's existing copper, where it works goes, to waste (there's tremendous unused capacity in some areas) and is then replicated by multiple fiber runs. Yet lots of people in this areas still can't get decent services while some areas even within Nairobi remain underserved. The rural areas? They're still off the map. Regards, Steve
Hey steve, Now the really weird thing is all these issues are still being 'debated'. it's hilarious how far we have come but seem to be talking about the same things. I am however not one to say nothing totally comes out of it. I just think we can and should do better than all the 'talk' especially when competing for attention with neighbors who seem to get it. you'll hear of master documents and policy documents for ict related infrastructure. you'll hear of investment forums for the same. several times now I have been lucky to seat in such meetings, collect and give views, hand them over and well we wait. I am optimistic, always have been but its wearing thin. I am firmly in the camp that actually wants a company like Safaricom and other private entities to lay their own fiber, support communities to use it to offer service and expand their network to offer all manner of services. Why? at least we know their motive - profit- and they have shown some social responsibility. It will also force any entity that invests that much to figure out how to make money off it, which should drive creativity, or mass firings, either way its a win. In the end they will all be forced to sit together. commercial interests will see to it. jgitau On Tue, Nov 27, 2012 at 9:01 PM, Steve Muchai <smuchai@gmail.com> wrote:
On Tue, Nov 27, 2012 at 7:16 PM, Kennedy Aseda <samskid5@gmail.com> wrote: [...]
We also do not have a policy where an infrastructure provider plays as an infrastructure provider and service providers run on their networks. Scenario is once the infrastructure provider lands the fiber (which you
have
paid for installation costs) they go ahead and offer your customer reduced prices.
It would be better if we had the following: 1. Infrastructure Providers for GSM/3G services 2. Infrastructure providers for data infrastructure/Data Center Services 3. Infrastructure providers for FM/TV/DVB-T 4. Service Providers for GSM/3G 5. Service Providers for Data/Internet 6. Content Providers - Radio, TV, Data, etc 6. City council to do all civil works (trenching & ducting) to major centers
Good thinking.
Way back (around 2003/4)) there were futile attempts to get TKL to "unbundle" local loop services and allow providers to co-locate equipment at their exchanges. This could have been a great starting point for the kind of setup suggested above.
All these efforts came to naught, given the then clueless regulatory environment, competing vested interests within the industry and TESPOK, etc. I'm sure the likes of Wash, John Gitau, Brian Longwe, Joe Mucheru and many others would remember those efforts.
Unfortunately this has led to a situation where we have had some providers cutting others' cables when laying their own (yes, this did happen in at least one case I know of). TKL's existing copper, where it works goes, to waste (there's tremendous unused capacity in some areas) and is then replicated by multiple fiber runs. Yet lots of people in this areas still can't get decent services while some areas even within Nairobi remain underserved.
The rural areas? They're still off the map.
Regards, Steve _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- **Gitau
*@Kennedy:* +1 On 27 November 2012 20:16, Kennedy Aseda <samskid5@gmail.com> wrote:
Kris,
Initially ISPs who had infrastructure were not willing to share/sell as dark fiber (sell a pair to a competitor) which resulted to each digging up, some dug up because of their own fiber design (to have a ring topology) that could not be covered by existing infrastructure while others due to being cheaper to dig up that lease the fiber from competitor.
We also do not have a policy where an infrastructure provider plays as an infrastructure provider and service providers run on their networks. Scenario is once the infrastructure provider lands the fiber (which you have paid for installation costs) they go ahead and offer your customer reduced prices.
It would be better if we had the following: 1. Infrastructure Providers for GSM/3G services 2. Infrastructure providers for data infrastructure/Data Center Services 3. Infrastructure providers for FM/TV/DVB-T 4. Service Providers for GSM/3G 5. Service Providers for Data/Internet 6. Content Providers - Radio, TV, Data, etc 6. City council to do all civil works (trenching & ducting) to major centers
The main challenge is the terrestrial links that serve you are more costly compared with the cost of undersea capacity. Also, we have not activated all the Terabits of capacity maybe not even 50Gbps!
My 2 cent.
Aseda
On Tue, Nov 27, 2012 at 7:32 PM, kris njoroge <krsnjo@gmail.com> wrote:
Just to hijack the tread and add on to some of the sentiments above. For those in the know maybe you could highlight or explain why companies (isps) have to lay there own fibre why not just lay one and then get a way of sharing it. Scenario is if customer x is not happy to Vila they just call company z to provide service no laying of new cables nothing just a change somewhere. As was said elsewhere why do they have to duplicate the same service.
Would it have been better if the ISPs leased the fiber network from a county company that was only tasked with keeping the cable in working order. The pros I think out weigh the cons just a thought On Nov 27, 2012 5:12 PM, "Joe Njogu" <alkanya@gmail.com> wrote:
Hi kelvin,
Our sincere apology for this, I have picked up your issue with our support team, kindly expect to hear from you.
Regards
Joseph
On Tue, Nov 27, 2012 at 4:26 PM, Kevin Omondi <kevin.ouma@gmail.com>wrote:
Skunk
I got the accesskenya acess@home broadband service ( most misused word by kneyna isps) I subscribed for the elite package that is supposed to give me IMb in the evenings and weekends.
I was dissatisifed with the speeds as it was much slower than my orange modem ( downlaoding a 40 MB file would take about 6 hours) and I cannot barely stream an SD youtube video.
To make matters worse I have been offline for the last few days making calls to their customer service till Im really frustrated.
Wasnt access supposed to be the best service. Shoudnt 1mb be able to stream even youtube HD.
Is there an alternate ISP I can subscribe to ( No zuku in buruburu) -
Thx Kevin
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
Speak to your Account Manger. I am a very happy AK customer for over 4 years now. The link is rock solid what it says on the box On Tue, Nov 27, 2012 at 4:26 PM, Kevin Omondi <kevin.ouma@gmail.com> wrote:
Skunk
I got the accesskenya acess@home broadband service ( most misused word by kneyna isps) I subscribed for the elite package that is supposed to give me IMb in the evenings and weekends.
I was dissatisifed with the speeds as it was much slower than my orange modem ( downlaoding a 40 MB file would take about 6 hours) and I cannot barely stream an SD youtube video.
To make matters worse I have been offline for the last few days making calls to their customer service till Im really frustrated.
Wasnt access supposed to be the best service. Shoudnt 1mb be able to stream even youtube HD.
Is there an alternate ISP I can subscribe to ( No zuku in buruburu) -
Thx Kevin
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
participants (11)
-
Daniel Ndeti -
Joe Njogu -
John Gitau -
Kennedy Aseda -
Kevin Omondi -
kris njoroge -
Mark Mwangi -
Michael Bullut -
Philip Musyoki -
Rad! -
Steve Muchai