Just to hijack the tread and add on to some of the sentiments above. For those in the know maybe you could highlight or explain why companies (isps) have to lay there own fibre why not just lay one and then get a way of sharing it. Scenario is if customer x is not happy to Vila they just call company z to provide service no laying of new cables nothing just a change somewhere. As was said elsewhere why do they have to duplicate the same service.

Would it have been better if the ISPs leased the fiber network from a county company that was only tasked with keeping the cable in working order. The pros I think out weigh the cons just a thought

On Nov 27, 2012 5:12 PM, "Joe Njogu" <alkanya@gmail.com> wrote:
Hi kelvin,

Our sincere apology for this, I have picked up your issue with our support team, kindly expect to hear from  you.

Regards

Joseph


On Tue, Nov 27, 2012 at 4:26 PM, Kevin Omondi <kevin.ouma@gmail.com> wrote:
Skunk


I got the accesskenya acess@home broadband service ( most misused word by kneyna isps) I subscribed for the elite package that is supposed to give me IMb in the evenings and weekends. 

I was dissatisifed with the speeds as it was much slower than my orange modem ( downlaoding a 40 MB file would take about 6 hours) and I cannot  barely stream an SD youtube video.

To make matters worse I have been offline for the last few days making calls to their customer service till Im really frustrated. 

Wasnt access supposed to be the best service. Shoudnt 1mb be able to stream even youtube HD.

Is there an alternate ISP I can subscribe to ( No zuku in buruburu) - 

Thx
Kevin


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