share the step by step... On Mon, Mar 11, 2013 at 11:13 AM, Gichingiri Kuria <gmail@gichingiri.com>wrote:

I had similar problem with the MR3220 router. The suggestions online did not work. I wrote to their support support@tp-link.com and their step by step fix sorted me out.

On 11 March 2013 11:08, Tusker 21 <tusker212@gmail.com> wrote:

...

Hi Skunks,

For whatever reasons my 3G wireless router is not detecting my modem. I have tried to upgrade the firmware but this has been all in vain. How can i try resolve this.

R, T21

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I have dropped them an email. They have a TAT of 48hrs. Do you remember the step by step instructions that they shared with you. If yes kindly share the same with us. R, T21 On Mon, Mar 11, 2013 at 11:13 AM, Gichingiri Kuria <gmail@gichingiri.com>wrote:

I had similar problem with the MR3220 router. The suggestions online did not work. I wrote to their support support@tp-link.com and their step by step fix sorted me out.

On 11 March 2013 11:08, Tusker 21 <tusker212@gmail.com> wrote:

...

Hi Skunks,

For whatever reasons my 3G wireless router is not detecting my modem. I have tried to upgrade the firmware but this has been all in vain. How can i try resolve this.

R, T21

_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke

-- Gichingiri Kuria _____________________________________________________________________ www.onabrand.com = customer feedback + reaction analysis + brand health check

_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke

Here it is: Dear Gichingiri, Thank you very much for your email requesting information about our product. This is Renee from TP-LINK technical support department. I’m sorry that your 3G modem card is not in your region’s compatibility list, which means it has NOT been tested by our technician, so we are not sure whether your 3G modem card can work with our 3G Router or not. Now we can only try our best to help you check this out. Firstly please check some basic settings on the router and make sure you’ve configured them right. See below: 1. Upgrade Router’s firmware to the newest one on our official website. Then reset it. Please refer to the link to download the latest firmware. http://www.tp-link.com/en/support/download/?model=TL-MR3220&version=V1#tbl_j Please refer to the link to upgrade it. http://www.tp-link.com/en/article/?id=296 2. Choose “3G only” as Internet Access. 3. On “3G” Page, choose your region and your ISP, then double check if the default parameters (such as APN and dial No. etc.) are correct. Contact your ISP for this information if necessary. To manually type in, please choose “Set the Dial Number and APN manually”. 4. Plug in your 3G modem card, restart the router. Wait for a minute or two. See if it can work normally and get on the Internet. If you need any further help, please feel free to let me know. To get technical support more quickly, please go to http://www.tp-link.com/en/support/faq Best Regards --------------------------------------------- Renee Fu Technical Support Engineer TP-LINK TECHNOLOGIES CO., LTD. Tel: +86 755-2650-4400 E-mail:renee.fu@tp-link.com *From:* gichingiri@sokoletu.co.ke [mailto:gichingiri@sokoletu.co.ke] *Sent:* Wednesday, June 27, 2012 6:34 PM *To:* support@tp-link.com *Subject:* TL-MR3220: modem not recognised from SupportWeb *TP-LINK Customer Email Support Information* *Your Name:* Gichingiri Kuria *E-mail Address:* gichingiri@sokoletu.co.ke *Location (ISP):* Other Region (English) (Orange Kenya) *Vendor and Model No of USB modem:* ZTE MF192 *Product Category:* 3G/3.75G Routers *Model No:* TL-MR3220 *Problem Category:* Compatibility *Operating System:* Windows 7 *Hardware Version:* V1 *Firmware Version:* *Phone No.:* +2540744310747 *Detailed Description of the Problem:* The router does not recognise the above modem. The modem model is not listed on your website. Please assist On 11 March 2013 11:47, Odhiambo Washington <odhiambo@gmail.com> wrote:

Is the modem being detected on your PC? Does it work from the PC? Modems do fry up, as I realized first hand recently when my 9,999 modem gave up service! Try that and if the modem still works, then investigate other options from TP-Link website.

On 11 March 2013 11:08, Tusker 21 <tusker212@gmail.com> wrote:

...

Hi Skunks,

For whatever reasons my 3G wireless router is not detecting my modem. I have tried to upgrade the firmware but this has been all in vain. How can i try resolve this.

R, T21

_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke

-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler.

_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke

-- Gichingiri Kuria _____________________________________________________________________ www.onabrand.com = customer feedback + reaction analysis + brand health check

I bricked mine. Anybody know someone who can bring it back to life using a TTL serial cable? On 11 March 2013 12:06, Tusker 21 <tusker212@gmail.com> wrote:

Thanks @Gichingiri, however mine is a case of the modem not working. it has been working up until today morning.

On Mon, Mar 11, 2013 at 11:50 AM, Gichingiri Kuria <gmail@gichingiri.com>wrote:

...

Here it is:

Dear Gichingiri,

Thank you very much for your email requesting information about our product. This is Renee from TP-LINK technical support department.

I’m sorry that your 3G modem card is not in your region’s compatibility list, which means it has NOT been tested by our technician, so we are not sure whether your 3G modem card can work with our 3G Router or not. Now we can only try our best to help you check this out.

Firstly please check some basic settings on the router and make sure you’ve configured them right. See below:

1. Upgrade Router’s firmware to the newest one on our official website. Then reset it.

Please refer to the link to download the latest firmware.

http://www.tp-link.com/en/support/download/?model=TL-MR3220 &version=V1#tbl_j

Please refer to the link to upgrade it.

http://www.tp-link.com/en/article/?id=296

2. Choose “3G only” as Internet Access.

3. On “3G” Page, choose your region and your ISP, then double check if the default parameters (such as APN and dial No. etc.) are correct. Contact your ISP for this information if necessary. To manually type in, please choose “Set the Dial Number and APN manually”.

4. Plug in your 3G modem card, restart the router. Wait for a minute or two. See if it can work normally and get on the Internet.

If you need any further help, please feel free to let me know.

To get technical support more quickly, please go to http://www.tp-link.com/en/support/faq

Best Regards ---------------------------------------------

Renee Fu

Technical Support Engineer

TP-LINK TECHNOLOGIES CO., LTD.

Tel: +86 755-2650-4400

E-mail:renee.fu@tp-link.com

*From:* gichingiri@sokoletu.co.ke [mailto:gichingiri@sokoletu.co.ke] *Sent:* Wednesday, June 27, 2012 6:34 PM *To:* support@tp-link.com *Subject:* TL-MR3220: modem not recognised from SupportWeb

*TP-LINK Customer Email Support Information*

*Your Name:*

Gichingiri Kuria

*E-mail Address:*

gichingiri@sokoletu.co.ke

*Location (ISP):*

Other Region (English) (Orange Kenya)

*Vendor and Model No of USB modem:*

ZTE MF192

*Product Category:*

3G/3.75G Routers

*Model No:*

TL-MR3220

*Problem Category:*

Compatibility

*Operating System:*

Windows 7

*Hardware Version:*

V1

*Firmware Version:*

*Phone No.:*

+2540744310747

*Detailed Description of the Problem:*

The router does not recognise the above modem. The modem model is not listed on your website. Please assist

On 11 March 2013 11:47, Odhiambo Washington <odhiambo@gmail.com> wrote:

...

Is the modem being detected on your PC? Does it work from the PC? Modems do fry up, as I realized first hand recently when my 9,999 modem gave up service! Try that and if the modem still works, then investigate other options from TP-Link website.

On 11 March 2013 11:08, Tusker 21 <tusker212@gmail.com> wrote:

...

Hi Skunks,

For whatever reasons my 3G wireless router is not detecting my modem. I have tried to upgrade the firmware but this has been all in vain. How can i try resolve this.

R, T21

_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke

-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler.

_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke

-- Gichingiri Kuria _____________________________________________________________________ www.onabrand.com = customer feedback + reaction analysis + brand health check

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Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke

_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------

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