Re: [Skunkworks] Connectivity Case Study: Nairobi, Kenya a different approach (CCK)
Patrick, It is your right to complain but i suggest we adopt a different strategy. I had trouble with my Safaricom 3G connection last week, after airing my displeasure with the Customer service team, the Technical team took over the matter and after explaining to them that i thought the issue had to do with the network in my area they acted on the matter and resolved it. However i also realised that there is a problem along Mombasa road around St James Hospital and its environs and i propose that if there is any techie on the list from Safaricom he takes up the matter with the Organisation. The ICT consumers association through Bwana Gakuru should also act on the issues that have been raised regarding the cost and quality of service. CCK should at least come up with a guideline that is considerably fair. In short i am saying let us use available institutional channels to solve our issues proactively. Proud to be Kenyan! On Mon, Apr 6, 2009 at 8:21 AM, Patrick Kariuki <patrick.kariuki@gmail.com>wrote:
http://techforworldtravel.wordpress.com/
Notes: 1. The recent troubles in Kenya have frightened international investors, so hotels and tour operators are pulling out all the discounts they can to attract business. - Yawn! 2. Panari - high-speed WiFi - "something I suspect is not in the hotel’s control. DUH!! What is in their control, however, are the rates they charge. DUH!! A mere 3 hours of surfing cost me a whopping US$18, and there’s a negligible discount (but...but...) for buying longer periods of access." 3. "At Nairobi airport, the technology is even less business-friendly" Duh!
4. "The Premier Lounge’s own “loungehotspot” had a relatively strong signal, but the router’s connection to the net was quite unstable, frequently going offline." Duh! 5. "Nobody knowledgeable was available at the desk, so fellow travellers tried to help each other." Duh! 6. "The phone is still the preferred way, even for data. Nairobi almost has 3G - SafariCom and Celtel both have EDGE<http://en.wikipedia.org/wiki/Enhanced_Data_Rates_for_GSM_Evolution>(technically a “2.75G” connection) data availability on their networks though I was not able to make it work" Duh! 7. "100 Kenyan shillings (about US$1.50 at time of writing) gets you a sim card, though I bought mine at a kiosk at the airport for three times that." Duh! 8. "My Uganda MTN SIM card found Safaricom’s network but would not keep a signal - apparently SafariCom is having major network issues right now." Duh!!
Anything else the world needs to know about Kenya's connectivity issues? _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke
-- Barrack O. Otieno ISSEN CONSULTING Tel: +254721325277 +254726544442 +254733206359 www.issenconsult.com http://projectdiscovery.or.ke To give up the task of reforming society is to give up ones responsibility as a free man. Alan Paton, South Africa
On Mon, Apr 6, 2009 at 8:35 AM, Barrack Otieno <otieno.barrack@gmail.com> wrote:
The ICT consumers association through Bwana Gakuru should also act on the issues that have been raised regarding the cost and quality of service. CCK should at least come up with a guideline that is considerably fair. In short i am saying let us use available institutional channels to solve our issues proactively.
Actually been working closely on "Chukua Hatua" with CCK Consumers Affairs department. We are happy with their first ever "Consumer Fact Sheets" (assured they'll be improved in future..) http://www.cck.go.ke/consumer_fact_sheets/ Right now we most concerned with Safaricom's new "Okoa Jahazi" airtime loans complaints . I have received. When they loan the airtime and charge 5/= "service fee", the consumer is unable to tell how much they've used of that extra time. Why? their balance it only shows the few shillings they had prior to the loaned top-up - thus left exposed to arbitrary charging by Safaricom. Shortly contacting CCK on the same.. Alex
I have personally experienced being ripped off! After a call that lasted barely a minute the supposed advance was wholly used up... and have tried in vain to get through to cust. care through 100. Regards, On 4/6/09, Gakuru Alex <alexgakuru.lists@gmail.com> wrote:
On Mon, Apr 6, 2009 at 8:35 AM, Barrack Otieno <otieno.barrack@gmail.com> wrote:
The ICT consumers association through Bwana Gakuru should also act on the issues that have been raised regarding the cost and quality of service. CCK should at least come up with a guideline that is considerably fair. In short i am saying let us use available institutional channels to solve our issues proactively.
Actually been working closely on "Chukua Hatua" with CCK Consumers Affairs department. We are happy with their first ever "Consumer Fact Sheets" (assured they'll be improved in future..) http://www.cck.go.ke/consumer_fact_sheets/
Right now we most concerned with Safaricom's new "Okoa Jahazi" airtime loans complaints . I have received. When they loan the airtime and charge 5/= "service fee", the consumer is unable to tell how much they've used of that extra time. Why? their balance it only shows the few shillings they had prior to the loaned top-up - thus left exposed to arbitrary charging by Safaricom. Shortly contacting CCK on the same..
Alex _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke
-- Sent from my mobile device OO Omingo Obiko
Well, to know the credit remaining from the jahazi u okoad, from capsizing around migingo, just use the ussd *144*4#. Speaking of complaints, everytime my airtime reaches ksh.15, i get the 'ground time threshhold' msg. Was told to restart to 'relocate' the phone. What does that mean 'relocate'? Anyone else have the same issue? On 4/6/09, Edward Obiko <edobie@gmail.com> wrote:
I have personally experienced being ripped off! After a call that lasted barely a minute the supposed advance was wholly used up... and have tried in vain to get through to cust. care through 100.
Regards,
On 4/6/09, Gakuru Alex <alexgakuru.lists@gmail.com> wrote:
On Mon, Apr 6, 2009 at 8:35 AM, Barrack Otieno <otieno.barrack@gmail.com> wrote:
The ICT consumers association through Bwana Gakuru should also act on the issues that have been raised regarding the cost and quality of service. CCK should at least come up with a guideline that is considerably fair. In short i am saying let us use available institutional channels to solve our issues proactively.
Actually been working closely on "Chukua Hatua" with CCK Consumers Affairs department. We are happy with their first ever "Consumer Fact Sheets" (assured they'll be improved in future..) http://www.cck.go.ke/consumer_fact_sheets/
Right now we most concerned with Safaricom's new "Okoa Jahazi" airtime loans complaints . I have received. When they loan the airtime and charge 5/= "service fee", the consumer is unable to tell how much they've used of that extra time. Why? their balance it only shows the few shillings they had prior to the loaned top-up - thus left exposed to arbitrary charging by Safaricom. Shortly contacting CCK on the same..
Alex _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke
-- Sent from my mobile device
OO
Omingo Obiko _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke
-- Sent from my mobile device Jack Bauer wasn't born, he was unleashed. +254 722 278 106
Fair enough Alex - looking forward to some tangible results. On 4/6/09, Gakuru Alex <alexgakuru.lists@gmail.com> wrote:
On Mon, Apr 6, 2009 at 8:35 AM, Barrack Otieno <otieno.barrack@gmail.com> wrote:
The ICT consumers association through Bwana Gakuru should also act on the issues that have been raised regarding the cost and quality of service. CCK should at least come up with a guideline that is considerably fair. In short i am saying let us use available institutional channels to solve our issues proactively.
Actually been working closely on "Chukua Hatua" with CCK Consumers Affairs department. We are happy with their first ever "Consumer Fact Sheets" (assured they'll be improved in future..) http://www.cck.go.ke/consumer_fact_sheets/
Right now we most concerned with Safaricom's new "Okoa Jahazi" airtime loans complaints . I have received. When they loan the airtime and charge 5/= "service fee", the consumer is unable to tell how much they've used of that extra time. Why? their balance it only shows the few shillings they had prior to the loaned top-up - thus left exposed to arbitrary charging by Safaricom. Shortly contacting CCK on the same..
Alex _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke
I've got several complaints now including forcedly loaned credit after a subscriand forwarded them to CCK. Quite frankly this thing should be suspended until all the complaints are resolved. I've proposed to CCK as such... On Tue, Apr 7, 2009 at 12:17 PM, Patrick Kariuki <patrick.kariuki@gmail.com> wrote:
Fair enough Alex - looking forward to some tangible results.
On 4/6/09, Gakuru Alex <alexgakuru.lists@gmail.com> wrote:
On Mon, Apr 6, 2009 at 8:35 AM, Barrack Otieno <otieno.barrack@gmail.com> wrote:
The ICT consumers association through Bwana Gakuru should also act on the issues that have been raised regarding the cost and quality of service. CCK should at least come up with a guideline that is considerably fair. In short i am saying let us use available institutional channels to solve our issues proactively.
Actually been working closely on "Chukua Hatua" with CCK Consumers Affairs department. We are happy with their first ever "Consumer Fact Sheets" (assured they'll be improved in future..) http://www.cck.go.ke/consumer_fact_sheets/
Right now we most concerned with Safaricom's new "Okoa Jahazi" airtime loans complaints . I have received. When they loan the airtime and charge 5/= "service fee", the consumer is unable to tell how much they've used of that extra time. Why? their balance it only shows the few shillings they had prior to the loaned top-up - thus left exposed to arbitrary charging by Safaricom. Shortly contacting CCK on the same..
Alex _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke
Good Job Alex, natulenge juu, i have not plagiarised that statement from Starehe, Safaricom called and i beleive they are sorting out the Network issue at St James. Instituions are the way to go despite the fact that our politicians are a let down :) On Tue, Apr 7, 2009 at 2:15 PM, Gakuru Alex <alexgakuru.lists@gmail.com>wrote:
I've got several complaints now including forcedly loaned credit after a subscriand forwarded them to CCK. Quite frankly this thing should be suspended until all the complaints are resolved. I've proposed to CCK as such...
On Tue, Apr 7, 2009 at 12:17 PM, Patrick Kariuki <patrick.kariuki@gmail.com> wrote:
Fair enough Alex - looking forward to some tangible results.
On 4/6/09, Gakuru Alex <alexgakuru.lists@gmail.com> wrote:
On Mon, Apr 6, 2009 at 8:35 AM, Barrack Otieno < otieno.barrack@gmail.com> wrote:
The ICT consumers association through Bwana Gakuru should also act on the issues that have been raised regarding the cost and quality of service. CCK should at least come up with a guideline that is considerably fair. In short i am saying let us use available institutional channels to solve our issues proactively.
Actually been working closely on "Chukua Hatua" with CCK Consumers Affairs department. We are happy with their first ever "Consumer Fact Sheets" (assured they'll be improved in future..) http://www.cck.go.ke/consumer_fact_sheets/
Right now we most concerned with Safaricom's new "Okoa Jahazi" airtime loans complaints . I have received. When they loan the airtime and charge 5/= "service fee", the consumer is unable to tell how much they've used of that extra time. Why? their balance it only shows the few shillings they had prior to the loaned top-up - thus left exposed to arbitrary charging by Safaricom. Shortly contacting CCK on the same..
Alex _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke
-- Barrack O. Otieno ISSEN CONSULTING Tel: +254721325277 +254726544442 +254733206359 www.issenconsult.com http://projectdiscovery.or.ke To give up the task of reforming society is to give up ones responsibility as a free man. Alan Paton, South Africa
@Barrack, have you considered that the network issues at that particular hospital may be due to jamming signals because maybe the hospital is big on cardiac cases. Well, it is not completely unheard of for hospitals to jam phone signals for the good of their patients. 2009/4/7 Barrack Otieno <otieno.barrack@gmail.com>:
Good Job Alex, natulenge juu, i have not plagiarised that statement from Starehe, Safaricom called and i beleive they are sorting out the Network issue at St James. Instituions are the way to go despite the fact that our politicians are a let down :)
On Tue, Apr 7, 2009 at 2:15 PM, Gakuru Alex <alexgakuru.lists@gmail.com> wrote:
I've got several complaints now including forcedly loaned credit after a subscriand forwarded them to CCK. Quite frankly this thing should be suspended until all the complaints are resolved. I've proposed to CCK as such...
On Tue, Apr 7, 2009 at 12:17 PM, Patrick Kariuki <patrick.kariuki@gmail.com> wrote:
Fair enough Alex - looking forward to some tangible results.
On 4/6/09, Gakuru Alex <alexgakuru.lists@gmail.com> wrote:
On Mon, Apr 6, 2009 at 8:35 AM, Barrack Otieno <otieno.barrack@gmail.com> wrote:
The ICT consumers association through Bwana Gakuru should also act on the issues that have been raised regarding the cost and quality of service. CCK should at least come up with a guideline that is considerably fair. In short i am saying let us use available institutional channels to solve our issues proactively.
Actually been working closely on "Chukua Hatua" with CCK Consumers Affairs department. We are happy with their first ever "Consumer Fact Sheets" (assured they'll be improved in future..) http://www.cck.go.ke/consumer_fact_sheets/
Right now we most concerned with Safaricom's new "Okoa Jahazi" airtime loans complaints . I have received. When they loan the airtime and charge 5/= "service fee", the consumer is unable to tell how much they've used of that extra time. Why? their balance it only shows the few shillings they had prior to the loaned top-up - thus left exposed to arbitrary charging by Safaricom. Shortly contacting CCK on the same..
Alex _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke
-- Barrack O. Otieno ISSEN CONSULTING Tel: +254721325277 +254726544442 +254733206359 www.issenconsult.com http://projectdiscovery.or.ke To give up the task of reforming society is to give up ones responsibility as a free man. Alan Paton, South Africa
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke
-- [D.Buria Imbega] [254 722 630 560] [254 733 566 340]
On Tue, Apr 7, 2009 at 12:17 PM, Patrick Kariuki <patrick.kariuki@gmail.com> wrote:
Fair enough Alex - looking forward to some tangible results.
There is background dispute resolution process going on and I should be have a meeting at CCK tomorrow morning to discuss this issue further. Anybody with a specific complaint do email me directly (please NOT onlist). Will revert with a summary thereafter. regards, Alex
Good news Alex @ Dan, i had not considered that possibility. Nonetheless i got a call from Safaricom and explained the situation to themi beleive something is being worked out. Regards On Tue, Apr 7, 2009 at 8:54 PM, Gakuru Alex <alexgakuru.lists@gmail.com>wrote:
On Tue, Apr 7, 2009 at 12:17 PM, Patrick Kariuki <patrick.kariuki@gmail.com> wrote:
Fair enough Alex - looking forward to some tangible results.
There is background dispute resolution process going on and I should be have a meeting at CCK tomorrow morning to discuss this issue further. Anybody with a specific complaint do email me directly (please NOT onlist). Will revert with a summary thereafter.
regards,
Alex _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke
-- Barrack O. Otieno ISSEN CONSULTING Tel: +254721325277 +254726544442 +254733206359 www.issenconsult.com http://projectdiscovery.or.ke To give up the task of reforming society is to give up ones responsibility as a free man. Alan Paton, South Africa
participants (6)
-
Barrack Otieno -
dan buria imbega -
Edward Obiko -
Gakuru Alex -
Ken Simiyu -
Patrick Kariuki