Patrick,<br><br>It is your right to complain but i suggest we adopt a different strategy. I had trouble with my Safaricom 3G connection last week, after airing my displeasure with the Customer service team, the Technical team took over the matter and after explaining to them that i thought the issue had to do with the network in my area  they acted on the matter and resolved it. However i also realised that there is a problem along Mombasa road around St James Hospital and its environs and i propose that if there is any techie on the list from Safaricom he takes up the matter with the Organisation. <br>
The ICT consumers association through Bwana Gakuru should also act on the issues that have been raised regarding the cost and quality of service. CCK should at least come up with a guideline that is considerably fair. In short i am saying let us use available institutional  channels to solve our issues proactively.<br>
<br>Proud to be Kenyan!<br><br><div class="gmail_quote">On Mon, Apr 6, 2009 at 8:21 AM, Patrick Kariuki <span dir="ltr">&lt;<a href="mailto:patrick.kariuki@gmail.com">patrick.kariuki@gmail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<a href="http://techforworldtravel.wordpress.com/" target="_blank">http://techforworldtravel.wordpress.com/</a><br><br>Notes: <br>1. The recent troubles in Kenya have frightened international investors,
so hotels and tour operators are pulling out all the discounts they can
to attract business. - Yawn! <br>2. Panari -  high-speed WiFi - &quot;something I suspect is not in the hotel’s control. DUH!! What is in their
control, however, are the rates they charge. DUH!! A mere 3 hours of surfing
cost me a whopping US$18, and there’s a negligible discount (but...but...) for buying
longer periods of access.&quot;<br>3. &quot;At Nairobi airport, the technology is even less business-friendly&quot; Duh! <br>4. &quot;The Premier Lounge’s own “loungehotspot” had a relatively strong
signal, but the router’s connection to the net was quite unstable,
frequently going offline.&quot; Duh!<br>5. &quot;Nobody knowledgeable was available at the desk, so fellow travellers tried to help each other.&quot; Duh! <br>6. &quot;The phone is still the preferred way, even for data. Nairobi almost has 3G - SafariCom and Celtel both have <a href="http://en.wikipedia.org/wiki/Enhanced_Data_Rates_for_GSM_Evolution" title="EDGE at WikiPedia" target="_blank">EDGE</a> (technically a “2.75G” connection) data availability on their networks though I was not able to make it work&quot; Duh!<br>




7. &quot;100 Kenyan shillings (about US$1.50 at time of writing) gets you a sim
card, though I bought mine at a kiosk at the airport for  three times
that.&quot; Duh!<br>8. &quot;My Uganda MTN SIM card found Safaricom’s network but would not keep a
signal - apparently SafariCom is having major network issues right now.&quot; Duh!!<br><br>Anything else the world needs to know about Kenya&#39;s connectivity issues? 
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