I've got several complaints now including forcedly loaned credit after
a subscriand forwarded them to CCK. Quite frankly this thing should be
suspended until all the complaints are resolved. I've proposed to CCK
as such...
On Tue, Apr 7, 2009 at 12:17 PM, Patrick Kariuki
<patrick.kariuki@gmail.com> wrote:
> Fair enough Alex - looking forward to some tangible results.
>
>
> On 4/6/09, Gakuru Alex <alexgakuru.lists@gmail.com> wrote:
>> On Mon, Apr 6, 2009 at 8:35 AM, Barrack Otieno <otieno.barrack@gmail.com>
>> wrote:
>>
>>> The ICT consumers association through Bwana Gakuru should also act on the
>>> issues that have been raised regarding the cost and quality of service.
>>> CCK
>>> should at least come up with a guideline that is considerably fair. In
>>> short
>>> i am saying let us use available institutional channels to solve our
>>> issues
>>> proactively.
>>>
>>
>> Actually been working closely on "Chukua Hatua" with CCK Consumers
>> Affairs department.
>> We are happy with their first ever "Consumer Fact Sheets" (assured
>> they'll be improved in future..)
>> http://www.cck.go.ke/consumer_fact_sheets/
>>
>> Right now we most concerned with Safaricom's new "Okoa Jahazi" airtime
>> loans complaints . I have received. When they loan the airtime and
>> charge 5/= "service fee", the consumer is unable to tell how much
>> they've used of that extra time. Why? their balance it only shows the
>> few shillings they had prior to the loaned top-up - thus left exposed
>> to arbitrary charging by Safaricom. Shortly contacting CCK on the
>> same..
>>
>> Alex
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