Email Synchronization on Galaxy S3 Problematic
Hi Guys, I have a user who migrated from Blackberry to Galaxy S3. We've configured Exchange ActiveSync for both office email and hotmail but it does seem to be pulling emails automatically- you always have to prompt it. Some time it does pull in email automatically but most of the time it does NOT. All settings in Data Usage and Synch have been set to synch automatically and background data restriction is disabled. What else am I missing? Have you had a similar experience and how did you resolve it. Thanks Andrew www.pamojatechconsulting.com
Hi. Do you have other Android devices connecting to Activesync? Does Hotmail also behave in the same way? Please test the following for Exchange: 1. Activesync - https://testexchangeconnectivity.com 2. Security certificate services on your Exchange Server. Self signed or external? This impacts on the Exchange Proxy settings for ActiveSync. Most Android devices will complain of Self-signed certs. If you don't have an external cert, please get a free one from startssl(www.startssl.com) which will work just as well. ./Sam On Sat, Apr 6, 2013 at 4:45 PM, Andrew Mutua <mutua.andrew@gmail.com> wrote:
Hi Guys,
I have a user who migrated from Blackberry to Galaxy S3.
We've configured Exchange ActiveSync for both office email and hotmail but it does seem to be pulling emails automatically- you always have to prompt it. Some time it does pull in email automatically but most of the time it does NOT.
All settings in Data Usage and Synch have been set to synch automatically and background data restriction is disabled.
What else am I missing? Have you had a similar experience and how did you resolve it.
Thanks
Andrew
www.pamojatechconsulting.com
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
How about leaving out activesync and forwarding all mail to your Gmail account and then you can manage email from within Gmail. I am speaking from a point of view of a person who has never used exchange activesync on Android. Regards, Martin Gicheru Editor Techweez On Apr 8, 2013 8:14 AM, "Samuel Wachira" <wachirasam@gmail.com> wrote:
Hi. Do you have other Android devices connecting to Activesync? Does Hotmail also behave in the same way?
Please test the following for Exchange: 1. Activesync - https://testexchangeconnectivity.com 2. Security certificate services on your Exchange Server. Self signed or external? This impacts on the Exchange Proxy settings for ActiveSync. Most Android devices will complain of Self-signed certs. If you don't have an external cert, please get a free one from startssl(www.startssl.com) which will work just as well.
./Sam
On Sat, Apr 6, 2013 at 4:45 PM, Andrew Mutua <mutua.andrew@gmail.com>wrote:
Hi Guys,
I have a user who migrated from Blackberry to Galaxy S3.
We've configured Exchange ActiveSync for both office email and hotmail but it does seem to be pulling emails automatically- you always have to prompt it. Some time it does pull in email automatically but most of the time it does NOT.
All settings in Data Usage and Synch have been set to synch automatically and background data restriction is disabled.
What else am I missing? Have you had a similar experience and how did you resolve it.
Thanks
Andrew
www.pamojatechconsulting.com
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
Have you ruled out connection - wireless vs Edge/3G? George On Mon, Apr 8, 2013 at 5:33 PM, Martin Gicheru <martin@techweez.com> wrote:
How about leaving out activesync and forwarding all mail to your Gmail account and then you can manage email from within Gmail. I am speaking from a point of view of a person who has never used exchange activesync on Android. Regards, Martin Gicheru Editor Techweez On Apr 8, 2013 8:14 AM, "Samuel Wachira" <wachirasam@gmail.com> wrote:
Hi. Do you have other Android devices connecting to Activesync? Does Hotmail also behave in the same way?
Please test the following for Exchange: 1. Activesync - https://testexchangeconnectivity.com 2. Security certificate services on your Exchange Server. Self signed or external? This impacts on the Exchange Proxy settings for ActiveSync. Most Android devices will complain of Self-signed certs. If you don't have an external cert, please get a free one from startssl( www.startssl.com) which will work just as well.
./Sam
On Sat, Apr 6, 2013 at 4:45 PM, Andrew Mutua <mutua.andrew@gmail.com>wrote:
Hi Guys,
I have a user who migrated from Blackberry to Galaxy S3.
We've configured Exchange ActiveSync for both office email and hotmail but it does seem to be pulling emails automatically- you always have to prompt it. Some time it does pull in email automatically but most of the time it does NOT.
All settings in Data Usage and Synch have been set to synch automatically and background data restriction is disabled.
What else am I missing? Have you had a similar experience and how did you resolve it.
Thanks
Andrew
www.pamojatechconsulting.com
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
Yes I have tried both on Wifi & Mobile Network Forwarding to GMAIL is not the most ideal I'll check on the security cert and test link... If there are more suggestion pls keep them coming Thank you Andrew Mutua On Wed, Apr 10, 2013 at 3:45 PM, george < theonlydamnedavailablename@gmail.com> wrote:
Have you ruled out connection - wireless vs Edge/3G?
George
On Mon, Apr 8, 2013 at 5:33 PM, Martin Gicheru <martin@techweez.com>wrote:
How about leaving out activesync and forwarding all mail to your Gmail account and then you can manage email from within Gmail. I am speaking from a point of view of a person who has never used exchange activesync on Android. Regards, Martin Gicheru Editor Techweez On Apr 8, 2013 8:14 AM, "Samuel Wachira" <wachirasam@gmail.com> wrote:
Hi. Do you have other Android devices connecting to Activesync? Does Hotmail also behave in the same way?
Please test the following for Exchange: 1. Activesync - https://testexchangeconnectivity.com 2. Security certificate services on your Exchange Server. Self signed or external? This impacts on the Exchange Proxy settings for ActiveSync. Most Android devices will complain of Self-signed certs. If you don't have an external cert, please get a free one from startssl( www.startssl.com) which will work just as well.
./Sam
On Sat, Apr 6, 2013 at 4:45 PM, Andrew Mutua <mutua.andrew@gmail.com>wrote:
Hi Guys,
I have a user who migrated from Blackberry to Galaxy S3.
We've configured Exchange ActiveSync for both office email and hotmail but it does seem to be pulling emails automatically- you always have to prompt it. Some time it does pull in email automatically but most of the time it does NOT.
All settings in Data Usage and Synch have been set to synch automatically and background data restriction is disabled.
What else am I missing? Have you had a similar experience and how did you resolve it.
Thanks
Andrew
www.pamojatechconsulting.com
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
Do you have any other phones you can test with or its just the 1 s3? This would help rule out the phone and you can now concentrate on the server/network. George On Thu, Apr 11, 2013 at 8:11 AM, Andrew Mutua <mutua.andrew@gmail.com>wrote:
Yes I have tried both on Wifi & Mobile Network Forwarding to GMAIL is not the most ideal I'll check on the security cert and test link...
If there are more suggestion pls keep them coming
Thank you
Andrew Mutua
On Wed, Apr 10, 2013 at 3:45 PM, george < theonlydamnedavailablename@gmail.com> wrote:
Have you ruled out connection - wireless vs Edge/3G?
George
On Mon, Apr 8, 2013 at 5:33 PM, Martin Gicheru <martin@techweez.com>wrote:
How about leaving out activesync and forwarding all mail to your Gmail account and then you can manage email from within Gmail. I am speaking from a point of view of a person who has never used exchange activesync on Android. Regards, Martin Gicheru Editor Techweez On Apr 8, 2013 8:14 AM, "Samuel Wachira" <wachirasam@gmail.com> wrote:
Hi. Do you have other Android devices connecting to Activesync? Does Hotmail also behave in the same way?
Please test the following for Exchange: 1. Activesync - https://testexchangeconnectivity.com 2. Security certificate services on your Exchange Server. Self signed or external? This impacts on the Exchange Proxy settings for ActiveSync. Most Android devices will complain of Self-signed certs. If you don't have an external cert, please get a free one from startssl( www.startssl.com) which will work just as well.
./Sam
On Sat, Apr 6, 2013 at 4:45 PM, Andrew Mutua <mutua.andrew@gmail.com>wrote:
Hi Guys,
I have a user who migrated from Blackberry to Galaxy S3.
We've configured Exchange ActiveSync for both office email and hotmail but it does seem to be pulling emails automatically- you always have to prompt it. Some time it does pull in email automatically but most of the time it does NOT.
All settings in Data Usage and Synch have been set to synch automatically and background data restriction is disabled.
What else am I missing? Have you had a similar experience and how did you resolve it.
Thanks
Andrew
www.pamojatechconsulting.com
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
I've tested with Galaxy Duos and I get the same issue - inconsistent (it works sometimes most of the time it doesn't) Andrew On Thu, Apr 11, 2013 at 9:30 AM, george < theonlydamnedavailablename@gmail.com> wrote:
Do you have any other phones you can test with or its just the 1 s3? This would help rule out the phone and you can now concentrate on the server/network.
George
On Thu, Apr 11, 2013 at 8:11 AM, Andrew Mutua <mutua.andrew@gmail.com>wrote:
Yes I have tried both on Wifi & Mobile Network Forwarding to GMAIL is not the most ideal I'll check on the security cert and test link...
If there are more suggestion pls keep them coming
Thank you
Andrew Mutua
On Wed, Apr 10, 2013 at 3:45 PM, george < theonlydamnedavailablename@gmail.com> wrote:
Have you ruled out connection - wireless vs Edge/3G?
George
On Mon, Apr 8, 2013 at 5:33 PM, Martin Gicheru <martin@techweez.com>wrote:
How about leaving out activesync and forwarding all mail to your Gmail account and then you can manage email from within Gmail. I am speaking from a point of view of a person who has never used exchange activesync on Android. Regards, Martin Gicheru Editor Techweez On Apr 8, 2013 8:14 AM, "Samuel Wachira" <wachirasam@gmail.com> wrote:
Hi. Do you have other Android devices connecting to Activesync? Does Hotmail also behave in the same way?
Please test the following for Exchange: 1. Activesync - https://testexchangeconnectivity.com 2. Security certificate services on your Exchange Server. Self signed or external? This impacts on the Exchange Proxy settings for ActiveSync. Most Android devices will complain of Self-signed certs. If you don't have an external cert, please get a free one from startssl( www.startssl.com) which will work just as well.
./Sam
On Sat, Apr 6, 2013 at 4:45 PM, Andrew Mutua <mutua.andrew@gmail.com>wrote:
Hi Guys,
I have a user who migrated from Blackberry to Galaxy S3.
We've configured Exchange ActiveSync for both office email and hotmail but it does seem to be pulling emails automatically- you always have to prompt it. Some time it does pull in email automatically but most of the time it does NOT.
All settings in Data Usage and Synch have been set to synch automatically and background data restriction is disabled.
What else am I missing? Have you had a similar experience and how did you resolve it.
Thanks
Andrew
www.pamojatechconsulting.com
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
Same here, tried with Nokia E71/ E72 some times back, works sometimes doesn't work in some other times. I'd recommend blackberry any day if the issue is emails in real time. Regards, Patrick Sent from my BlackBerry® -----Original Message----- From: Andrew Mutua <mutua.andrew@gmail.com> Sender: skunkworks-bounces@lists.my.co.ke Date: Thu, 11 Apr 2013 09:48:06 To: Skunkworks Mailing List<skunkworks@lists.my.co.ke> Reply-To: Skunkworks Mailing List <skunkworks@lists.my.co.ke> Subject: Re: [Skunkworks] Email Synchronization on Galaxy S3 Problematic _______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
Then you can safely eliminate the phone(s), you have tried it on both LAN and on GPRS. That points to your Exchange server. See the following links; 1) https://www.testexchangeconnectivity.com/ 2) http://www.techrepublic.com/blog/google-in-the-enterprise/troubleshooting-an... On Thu, Apr 11, 2013 at 9:51 AM, Patrick Mathenge <kabiroz@yahoo.com> wrote:
Same here, tried with Nokia E71/ E72 some times back, works sometimes doesn't work in some other times. I'd recommend blackberry any day if the issue is emails in real time. Regards, Patrick Sent from my BlackBerry®
-----Original Message----- From: Andrew Mutua <mutua.andrew@gmail.com> Sender: skunkworks-bounces@lists.my.co.ke Date: Thu, 11 Apr 2013 09:48:06 To: Skunkworks Mailing List<skunkworks@lists.my.co.ke> Reply-To: Skunkworks Mailing List <skunkworks@lists.my.co.ke> Subject: Re: [Skunkworks] Email Synchronization on Galaxy S3 Problematic
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participants (5)
-
Andrew Mutua -
george -
Martin Gicheru -
Patrick Mathenge -
Samuel Wachira