Hi.
Do you have other Android devices connecting to Activesync?
Does Hotmail also behave in the same way?

Please test the following for Exchange:
1. Activesync - https://testexchangeconnectivity.com
2. Security certificate services on your Exchange Server. Self signed or external? This impacts on the Exchange Proxy settings for ActiveSync.
Most Android devices will complain of Self-signed certs. If you don't have an external cert, please get a free one from startssl(www.startssl.com) which will work just as well.

./Sam



On Sat, Apr 6, 2013 at 4:45 PM, Andrew Mutua <mutua.andrew@gmail.com> wrote:
Hi Guys,
 
I have a user who migrated from Blackberry to Galaxy S3.
 
We've configured Exchange ActiveSync for both office email and hotmail but it does seem to be pulling emails automatically- you always have to prompt it.
Some time it does pull in email automatically but most of the time it does NOT.
 
All settings in Data Usage and Synch have been set to synch automatically and background data restriction is disabled.
 
What else am I missing? Have you had a similar experience and how did you resolve it.
 
Thanks
 
Andrew
 
www.pamojatechconsulting.com
 
 

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