Kenya Data Networks
Hello Skunk*s Is there anyone on this forum who can say they are happy with KDN?
From my dealings with this company, I fear that something is not quite right. Actually, if KDN is surviving in the Kenyan market, then any company can! What with the absence of any semblance of Customer Service? Or is it just me who is not quite lucky with them? What is your general view of KDNs service delivery?
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "Clothes make the man. Naked people have little or no influence on society." -- Mark Twain
If you are not one of their 'TOP client$', you will get ZERO Customer Service!!!!!! The more money you pay them, the better service you shall receive!!!!! 2009/5/20 Odhiambo ワシントン <odhiambo@gmail.com>
Hello Skunk*s
Is there anyone on this forum who can say they are happy with KDN? From my dealings with this company, I fear that something is not quite right. Actually, if KDN is surviving in the Kenyan market, then any company can! What with the absence of any semblance of Customer Service? Or is it just me who is not quite lucky with them? What is your general view of KDNs service delivery?
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "Clothes make the man. Naked people have little or no influence on society." -- Mark Twain
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
2009/5/20 Tony Mwai <antonymwai@gmail.com>
If you are not one of their 'TOP client$', you will get ZERO Customer Service!!!!!! The more money you pay them, the better service you shall receive!!!!!
..and those 'TOP client$$', how much do they pay? -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "Clothes make the man. Naked people have little or no influence on society." -- Mark Twain
Dont talk about Customer Care/Service in KDN. Very nasty company with some overpaid know nothings. 2009/5/20 Odhiambo ワシントン <odhiambo@gmail.com>
2009/5/20 Tony Mwai <antonymwai@gmail.com>
If you are not one of their 'TOP client$', you will get ZERO Customer Service!!!!!! The more money you pay them, the better service you shall receive!!!!!
..and those 'TOP client$$', how much do they pay?
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "Clothes make the man. Naked people have little or no influence on society." -- Mark Twain
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
Theus, Kindly justify your statement, it might be taken in very BAD light here, i know some pretty brilliant/smart chaps over at KDN. -- Kind Regards ............................................ Joseph Nzioka, 2009/5/20 Theus Owicho <owichot@gmail.com>
Dont talk about Customer Care/Service in KDN. Very nasty company with some overpaid know nothings.
2009/5/20 Odhiambo ワシントン <odhiambo@gmail.com>
2009/5/20 Tony Mwai <antonymwai@gmail.com>
If you are not one of their 'TOP client$', you will get ZERO Customer
Service!!!!!! The more money you pay them, the better service you shall receive!!!!!
..and those 'TOP client$$', how much do they pay?
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "Clothes make the man. Naked people have little or no influence on society." -- Mark Twain
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
come on guys...this is one company that has been a stepping stone to very many organizations that are mostly ICT...through them also we have had the ICT sector having a gud growth...i do agree abt the small clients nt getting proper service and i guess thats smthing kdn ought to look at...bt vibing like that abt A KENYAN company...it aint right and i am a client also and i think the smallest client.KDN kazi kwenyu On 5/20/09, Joseph Nzioka <jnzioka@gmail.com> wrote:
Theus,
Kindly justify your statement, it might be taken in very BAD light here, i know some pretty brilliant/smart chaps over at KDN.
-- Kind Regards ............................................ Joseph Nzioka,
2009/5/20 Theus Owicho <owichot@gmail.com>
Dont talk about Customer Care/Service in KDN. Very nasty company with some overpaid know nothings.
2009/5/20 Odhiambo ワシントン <odhiambo@gmail.com>
2009/5/20 Tony Mwai <antonymwai@gmail.com>
If you are not one of their 'TOP client$', you will get ZERO Customer
Service!!!!!! The more money you pay them, the better service you shall receive!!!!!
..and those 'TOP client$$', how much do they pay?
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "Clothes make the man. Naked people have little or no influence on society." -- Mark Twain
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- Name : Michael Wambua Website : http://www.michaelwamb.net23.net Location : Nairobi Kenya Cell : +254 712710697
2009/5/20 michael wambua <m80mig@gmail.com>
come on guys...this is one company that has been a stepping stone to very many organizations that are mostly ICT...through them also we have had the ICT sector having a gud growth...i do agree abt the small clients nt getting proper service and i guess thats smthing kdn ought to look at...bt vibing like that abt A KENYAN company...it aint right and i am a client also and i think the smallest client.KDN kazi kwenyu
We are NOT vibing! We are not just talking! What is a company worth (to a client) if service is not forthcoming? Should we just bury the complaints under the table because it is a KENYAN company? Are they probably giving you FREE service? -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "Clothes make the man. Naked people have little or no influence on society." -- Mark Twain
On Wed, May 20, 2009 at 8:12 PM, John H Mwangi <john.mwangi@kdn.co.ke>wrote:
Dear Wash,
I do believe KDN deserves a right of reply to the below. Contrary to popular believe, KDN values its all its clients equally and we have not segregated our clients into groupings of either big or small. All clients deserve and have a right to be attended to promptly and efficiently as the systems and services that they run are critical to their businesses. This is the target that we are continuously and tirelessly working towards and I will say that we are in line to achieving our targets.
To answer specifically the points that you raised, we are utilising an RT and CRM system to log, track, document and update our clients whenever an issue arises on the product or service that they are utilising from us. Though the causes of outages are many and varied, each ticket is assigned to an engineer who works on it and once resolved communicates back to the client for confirmation before ticket closure. Other issues that are specifically not service related are handled by account managers who are assigned dockets dealing with vertical markets. With the above processes in place which are reviewed often, we strive to offer quality service to all our clients 24 hours a day, 7 days a week, 365 days a year.
Hello John, Thank you for owning up. I don't know if you'd like me to make specific cases of why I had to bring up this issue with KDN, but I am going to steer clear of that, yet maintain that KDN has more trouble at hand. If the company expects to grown it's client base, then something must be done about those CSM and CRM systems you have in place. I am rather surprised that you mention you have deployed RT! Either you have som many systems in place that you don't know which one to rely on or the systems were not configured by people who understood the business model of KDN. Perhaps your Customer Support Systems are not integrated. If that is not the case, then I fail to understand why Customer Service is almost non-existent in KDN. I want to believe I am not the only one affected. For example today, I called KDN the whole day but could not get anyone to talk to. I called that new mobile number and listened to the history of KDN for 5 minutes, till the phone system itself gave up. When I suggested RT, I had thought out this aspect and having successfully used it at some places, I am a bit set back, because the type of e-mail communication with KDN does not seem to indicate it's presence anywhere. I must say it is decommissioned. RT can be used for Trouble Ticketing and Incidence Response, plus more. I want to believe KDN should be using RT for TT and IR, which will make followup and issue resolution quite a painless exercise. There are times when organizations fail to identify a system that can serve their requiremens properly, and end up installing every other application that they come across, and then end up becoming a victim of the confusion that those systems create! You may even end up having different departments using different systems - they end up reading from different scripts, and operating as sperate entities, yet the client is the same one. I must pray for you to get the systems to work towards the same goal. So far I just believe KDN has lost it. I am not criticising KDN. Please take this as a very serious critique of your support systems. These systems give some reflection on the personell using them, which might be incorrect. There must be some very good techies at KDN, but without properly structured support system, all that is naught. KDN seems to have the infrastructure to deliver service, but lacks support (customer facing) for the same. It's time to start evaluating what you (KDN) understand with the terms "Customer Service". -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "Clothes make the man. Naked people have little or no influence on society." -- Mark Twain
Today I will do my own tests on this issue. And i will give the list My feed back . Trust me i wount be inclined to any side of the two. Dave, Space engineering. On 5/20/09, Odhiambo ワシントン <odhiambo@gmail.com> wrote:
On Wed, May 20, 2009 at 8:12 PM, John H Mwangi <john.mwangi@kdn.co.ke>wrote:
Dear Wash,
I do believe KDN deserves a right of reply to the below. Contrary to popular believe, KDN values its all its clients equally and we have not segregated our clients into groupings of either big or small. All clients deserve and have a right to be attended to promptly and efficiently as the systems and services that they run are critical to their businesses. This is the target that we are continuously and tirelessly working towards and I will say that we are in line to achieving our targets.
To answer specifically the points that you raised, we are utilising an RT and CRM system to log, track, document and update our clients whenever an issue arises on the product or service that they are utilising from us. Though the causes of outages are many and varied, each ticket is assigned to an engineer who works on it and once resolved communicates back to the client for confirmation before ticket closure. Other issues that are specifically not service related are handled by account managers who are assigned dockets dealing with vertical markets. With the above processes in place which are reviewed often, we strive to offer quality service to all our clients 24 hours a day, 7 days a week, 365 days a year.
Hello John,
Thank you for owning up. I don't know if you'd like me to make specific cases of why I had to bring up this issue with KDN, but I am going to steer clear of that, yet maintain that KDN has more trouble at hand. If the company expects to grown it's client base, then something must be done about those CSM and CRM systems you have in place. I am rather surprised that you mention you have deployed RT! Either you have som many systems in place that you don't know which one to rely on or the systems were not configured by people who understood the business model of KDN. Perhaps your Customer Support Systems are not integrated. If that is not the case, then I fail to understand why Customer Service is almost non-existent in KDN. I want to believe I am not the only one affected. For example today, I called KDN the whole day but could not get anyone to talk to. I called that new mobile number and listened to the history of KDN for 5 minutes, till the phone system itself gave up. When I suggested RT, I had thought out this aspect and having successfully used it at some places, I am a bit set back, because the type of e-mail communication with KDN does not seem to indicate it's presence anywhere. I must say it is decommissioned. RT can be used for Trouble Ticketing and Incidence Response, plus more. I want to believe KDN should be using RT for TT and IR, which will make followup and issue resolution quite a painless exercise. There are times when organizations fail to identify a system that can serve their requiremens properly, and end up installing every other application that they come across, and then end up becoming a victim of the confusion that those systems create! You may even end up having different departments using different systems - they end up reading from different scripts, and operating as sperate entities, yet the client is the same one.
I must pray for you to get the systems to work towards the same goal. So far I just believe KDN has lost it. I am not criticising KDN. Please take this as a very serious critique of your support systems. These systems give some reflection on the personell using them, which might be incorrect. There must be some very good techies at KDN, but without properly structured support system, all that is naught.
KDN seems to have the infrastructure to deliver service, but lacks support (customer facing) for the same. It's time to start evaluating what you (KDN) understand with the terms "Customer Service".
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/ +254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "Clothes make the man. Naked people have little or no influence on society." -- Mark Twain
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
Boy am I glad we have skunkworks.....coz other complaint forums that are controlled may be compromised! I wish there was a similar forum for everything else that pushes suppliers to respond to complaints and improve service. Someone should start a service providers ranking... I know there is risk of slandering but all the same at least there is an avenue to vent... 2009/5/21 Space NOC <signal@space.co.ke>
Today I will do my own tests on this issue.
And i will give the list My feed back . Trust me i wount be inclined to any side of the two.
Dave, Space engineering.
On 5/20/09, Odhiambo ワシントン <odhiambo@gmail.com> wrote:
On Wed, May 20, 2009 at 8:12 PM, John H Mwangi <john.mwangi@kdn.co.ke>wrote:
Dear Wash,
I do believe KDN deserves a right of reply to the below. Contrary to popular believe, KDN values its all its clients equally and we have not segregated our clients into groupings of either big or small. All clients deserve and have a right to be attended to promptly and efficiently as the systems and services that they run are critical to their businesses. This is the target that we are continuously and tirelessly working towards and I will say that we are in line to achieving our targets.
To answer specifically the points that you raised, we are utilising an RT and CRM system to log, track, document and update our clients whenever an issue arises on the product or service that they are utilising from us. Though the causes of outages are many and varied, each ticket is assigned to an engineer who works on it and once resolved communicates back to the client for confirmation before ticket closure. Other issues that are specifically not service related are handled by account managers who are assigned dockets dealing with vertical markets. With the above processes in place which are reviewed often, we strive to offer quality service to all our clients 24 hours a day, 7 days a week, 365 days a year.
Hello John,
Thank you for owning up. I don't know if you'd like me to make specific cases of why I had to bring up this issue with KDN, but I am going to steer clear of that, yet maintain that KDN has more trouble at hand. If the company expects to grown it's client base, then something must be done about those CSM and CRM systems you have in place. I am rather surprised that you mention you have deployed RT! Either you have som many systems in place that you don't know which one to rely on or the systems were not configured by people who understood the business model of KDN. Perhaps your Customer Support Systems are not integrated. If that is not the case, then I fail to understand why Customer Service is almost non-existent in KDN. I want to believe I am not the only one affected. For example today, I called KDN the whole day but could not get anyone to talk to. I called that new mobile number and listened to the history of KDN for 5 minutes, till the phone system itself gave up. When I suggested RT, I had thought out this aspect and having successfully used it at some places, I am a bit set back, because the type of e-mail communication with KDN does not seem to indicate it's presence anywhere. I must say it is decommissioned. RT can be used for Trouble Ticketing and Incidence Response, plus more. I want to believe KDN should be using RT for TT and IR, which will make followup and issue resolution quite a painless exercise. There are times when organizations fail to identify a system that can serve their requiremens properly, and end up installing every other application that they come across, and then end up becoming a victim of the confusion that those systems create! You may even end up having different departments using different systems - they end up reading from different scripts, and operating as sperate entities, yet the client is the same one.
I must pray for you to get the systems to work towards the same goal. So far I just believe KDN has lost it. I am not criticising KDN. Please take this as a very serious critique of your support systems. These systems give some reflection on the personell using them, which might be incorrect. There must be some very good techies at KDN, but without properly structured support system, all that is naught.
KDN seems to have the infrastructure to deliver service, but lacks support (customer facing) for the same. It's time to start evaluating what you (KDN) understand with the terms "Customer Service".
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/ +254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "Clothes make the man. Naked people have little or no influence on society." -- Mark Twain
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- Sent from my Watch(c) Our greatest fear is not that we are inadequate,but that we are powerful beyond measure.It is our light, not our darkness, that frightens us.There is nothing enlightened about shrinking so that other people won't feel insecure around you.As we let our own light shine, we consciously give other people permission to do the same. As we are liberated from our fear,our presence automatically liberates others.
Now with this up, I've trouble with butterfly and the billing app specifically their 4401 on SAF; SO assume you buy 'surf time' which deducts ur credit immediately then you don't get an ACCESS CODE; Who is the 'bad' service provider then ? SAF/KDN or both . Is there a regulator..maybe someones idea of service provider ranking might be hand . If you buy 30 minutes for 35/= and spend more to follow up, even customer service won't help there; 2009/5/21 Joram Mwinamo <joram.mwinamo@gmail.com>
Boy am I glad we have skunkworks.....coz other complaint forums that are controlled may be compromised! I wish there was a similar forum for everything else that pushes suppliers to respond to complaints and improve service. Someone should start a service providers ranking...
I know there is risk of slandering but all the same at least there is an avenue to vent...
2009/5/21 Space NOC <signal@space.co.ke>
Today I will do my own tests on this issue.
And i will give the list My feed back . Trust me i wount be inclined to any side of the two.
Dave, Space engineering.
On 5/20/09, Odhiambo ワシントン <odhiambo@gmail.com> wrote:
On Wed, May 20, 2009 at 8:12 PM, John H Mwangi <john.mwangi@kdn.co.ke>wrote:
Dear Wash,
I do believe KDN deserves a right of reply to the below. Contrary to popular believe, KDN values its all its clients equally and we have not segregated our clients into groupings of either big or small. All clients deserve and have a right to be attended to promptly and efficiently as the systems and services that they run are critical to their businesses. This is the target that we are continuously and tirelessly working towards and I will say that we are in line to achieving our targets.
To answer specifically the points that you raised, we are utilising an RT and CRM system to log, track, document and update our clients whenever an issue arises on the product or service that they are utilising from us. Though the causes of outages are many and varied, each ticket is assigned to an engineer who works on it and once resolved communicates back to the client for confirmation before ticket closure. Other issues that are specifically not service related are handled by account managers who are assigned dockets dealing with vertical markets. With the above processes in place which are reviewed often, we strive to offer quality service to all our clients 24 hours a day, 7 days a week, 365 days a year.
Hello John,
Thank you for owning up. I don't know if you'd like me to make specific cases of why I had to bring up this issue with KDN, but I am going to steer clear of that, yet maintain that KDN has more trouble at hand. If the company expects to grown it's client base, then something must be done about those CSM and CRM systems you have in place. I am rather surprised that you mention you have deployed RT! Either you have som many systems in place that you don't know which one to rely on or the systems were not configured by people who understood the business model of KDN. Perhaps your Customer Support Systems are not integrated. If that is not the case, then I fail to understand why Customer Service is almost non-existent in KDN. I want to believe I am not the only one affected. For example today, I called KDN the whole day but could not get anyone to talk to. I called that new mobile number and listened to the history of KDN for 5 minutes, till the phone system itself gave up. When I suggested RT, I had thought out this aspect and having successfully used it at some places, I am a bit set back, because the type of e-mail communication with KDN does not seem to indicate it's presence anywhere. I must say it is decommissioned. RT can be used for Trouble Ticketing and Incidence Response, plus more. I want to believe KDN should be using RT for TT and IR, which will make followup and issue resolution quite a painless exercise. There are times when organizations fail to identify a system that can serve their requiremens properly, and end up installing every other application that they come across, and then end up becoming a victim of the confusion that those systems create! You may even end up having different departments using different systems - they end up reading from different scripts, and operating as sperate entities, yet the client is the same one.
I must pray for you to get the systems to work towards the same goal. So far I just believe KDN has lost it. I am not criticising KDN. Please take this as a very serious critique of your support systems. These systems give some reflection on the personell using them, which might be incorrect. There must be some very good techies at KDN, but without properly structured support system, all that is naught.
KDN seems to have the infrastructure to deliver service, but lacks support (customer facing) for the same. It's time to start evaluating what you (KDN) understand with the terms "Customer Service".
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/ +254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "Clothes make the man. Naked people have little or no influence on society." -- Mark Twain
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- Sent from my Watch(c)
Our greatest fear is not that we are inadequate,but that we are powerful beyond measure.It is our light, not our darkness, that frightens us.There is nothing enlightened about shrinking so that other people won't feel insecure around you.As we let our own light shine, we consciously give other people permission to do the same. As we are liberated from our fear,our presence automatically liberates others.
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
If anyone can, it's John! Now if other telcos can be responsive, it would make things so much easier. Great effort. Washington's efforts were not in vain. :-)
Thanks John, though like some1 said by the time it gets here its probably a last resort ; Support calls or mails after 12am, bad experience, not trying it again; Are there people on the list from regulator side? I've a question for solution providers who use telcos service , for saying billing. Do you experience 'delays', or hiccups , How soon can they be resolved? Is it something one can deploy on subscription payments in mass, maybe developers can assist here. On Thu, May 21, 2009 at 5:55 PM, aki <aki275@googlemail.com> wrote:
If anyone can, it's John! Now if other telcos can be responsive, it would make things so much easier. Great effort. Washington's efforts were not in vain. :-)
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
My Mcafee autoupdata has been disabled by an infection, I cant even run an already downloaded SDAT. Anyone please help me out, any easier way rather then reinstalation. thanks in advance
You have to uninstall mcafee, install it again and immediately update it with the latest Sdat. That is the only solution i know me. -- Have your view/take on the nightmare that is Nairobi traffic on my blog, http://gramware.blogspot.com in a comical/satirical take!
Download and run mwav.exe from http://www.mwti.net/products/mwav/mwav.aspand activate using one of the three serials below BMES-DNEN-CWZH-DQDN-CNON-CQCD-SLPK-SH CLEO-EMFM-DUZH-EPEM-DMPM-BPDC-RIQL-UD GMIP-INJN-HVUH-TVJE-VJVE-SQHT-PUPK-RY MWAV is not an antivirus application that you install, just a temporary thing powered by Kaspersky. Very handy. HTH Me. 2009/5/23 Dennis Kioko <dmbuvi@gmail.com>
You have to uninstall mcafee, install it again and immediately update it with the latest Sdat. That is the only solution i know me.
-- Have your view/take on the nightmare that is Nairobi traffic on my blog, http://gramware.blogspot.com in a comical/satirical take! _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks Other services @ http://my.co.ke Other lists ------------- Skunkworks announce: http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks-announce Science - http://lists.my.co.ke/cgi-bin/mailman/listinfo/science kazi - http://lists.my.co.ke/cgi-bin/mailman/admin/kazi/general
-- שִׁמְעוֹן
2009/5/20 Joseph Nzioka <jnzioka@gmail.com>
Theus,
Kindly justify your statement, it might be taken in very BAD light here, i know some pretty brilliant/smart chaps over at KDN.
True. There are brilliant folks at KDN. What is lacking there are streamlined processes. In Customer Service, such processes don't exist at all. For example, they have some strange (I believe it is manual) ticketing system. Now, from where I sit, I can get Request Tracker (RT - http://bestpractical.com/rt) up and running in less than 1 day. I wonder why those bright chaps there can't something like RT. It's Open Source and Free. KDN must be having the money to invest in a commercial product, if FOSS is expensive, no? What is stopping them?? -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "Clothes make the man. Naked people have little or no influence on society." -- Mark Twain
Wash, service and support is everything for the tech sector. Im currently building up an online customer sales and support centre for chekelea.com with online ticketing an full LIVE support and LIVE sales direct from the website store. the front end of system is pretty straight forward and allows client to track via email, http links, knowledgebase and announcements while backend is full report based which allows real time reports and tracking of tickets etc by administrators or co-ordinators of sales/service depts/centres. I think the main problem of most service providers is lack of proper implementation of CSM systems that provide real time reporting and follow through. I should have the system operational by next week and will request testing if anyone has a few moments to spare. At a later stage, the CSM system will be available commercially. ( on linux platform ) . And hopefully shortly chekela.com will change how things are done via its web store. Direct LIVE between its clients and prospects for sales and support issues or OFFLINE ticketing for both.
On Wed, May 20, 2009 at 8:26 PM, aki <aki275@googlemail.com> wrote:
Wash, service and support is everything for the tech sector. Im currently building up an online customer sales and support centre for chekelea.com with online ticketing an full LIVE support and LIVE sales direct from the website store. the front end of system is pretty straight forward and allows client to track via email, http links, knowledgebase and announcements while backend is full report based which allows real time reports and tracking of tickets etc by administrators or co-ordinators of sales/service depts/centres. I think the main problem of most service providers is lack of proper implementation of CSM systems that provide real time reporting and follow through. I should have the system operational by next week and will request testing if anyone has a few moments to spare. At a later stage, the CSM system will be available commercially. ( on linux platform ) .
And hopefully shortly chekela.com will change how things are done via its web store. Direct LIVE between its clients and prospects for sales and support issues or OFFLINE ticketing for both.
Aki, Count me me for testing and feedback! -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "Clothes make the man. Naked people have little or no influence on society." -- Mark Twain
participants (13)
-
aki -
Dennis Kioko -
John H Mwangi -
Joram Mwinamo -
Joseph Nzioka -
liwindi joshua -
melvin obiri -
michael wambua -
Odhiambo ワシントン -
Simon Mbuthia -
Space NOC -
Theus Owicho -
Tony Mwai