melvin obiri wrote:

Now with this up, I've trouble with butterfly and the billing app specifically their 4401 on SAF;
SO assume you buy 'surf time' which deducts ur credit immediately then you don't get an ACCESS CODE;  Who is the 'bad' service provider then ? SAF/KDN or both . Is there a regulator..maybe someones idea of service provider ranking might be hand . If you buy 30 minutes for 35/=  and spend more to follow up, even customer service won't help there;

Dear Melvin,

In response to the query you have raised, we have realised that occassionally we have a delay  with SMS reception from our partners. To mitigate this occurence we do have a solution which requires you to inform our butterfly contact center - on 0711-061000 or mail on butterflysupport@kdn.co.ke . You will be required to specify the number that you used to request for the code for verification.

After verification that indeed the request was made, we will provide you with a code for the amount requested..

Since we dont want to apportion blame on which provider did what, the important thing is to  realise that this scenario can occur and get a solution for it as  outlined above.

Kind Regards,

John H Mwangi,
Customer Support Services,
Kenya Data Networks,
P.O Box 62499 - 00200,
Nairobi, Kenya.
Tel:  +254 20 556755, 711 060 000
EXT 107
Fax: +254 20 828685
URL: www.kdn.co.ke ; www.butterfly.co.ke
msn: gmwazjh@hotmail.com
skype: gmwazjjh@skype.com
yahoo: gmwaz@yahoo.com
 

"...... Do not be afraid. Stand firm and you will see the deliverance the LORD will bring you today...... " Exodus 14:10b