2009/5/20 Joseph Nzioka <jnzioka@gmail.com>
Theus,
 
Kindly justify your statement, it might be taken in very BAD light here, i know some pretty brilliant/smart chaps over at KDN.

True. There are brilliant folks at KDN.
What is lacking there are streamlined processes. In Customer Service, such processes don't exist at all. For example, they have some strange (I believe it is manual) ticketing system.
Now, from where I sit, I can get Request Tracker (RT - http://bestpractical.com/rt) up and running in less than 1 day. I wonder why those bright chaps there can't something like RT. It's Open Source and Free.
KDN must be having the money to invest in a commercial product, if FOSS is expensive, no?
What is stopping them??


--
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
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