I have encountered a situation while configuring a PBX. The client has analog (prepaid) phone lines from TKL and for them to dial out they have to dial 0845 then wait to be prompted to dial the desired number. My problem stems from the fact that when this is done with digital phones, the number dialed after the 0845 does not show at all on the phone display and as such, the users at the extns have no way to redial! I have tried to configure a feature code/short code in the PBX (Avaya IP Office) to circumvent this, by, say, dial 9 with some few secs wait, but I simply can't get around it. Anyone dealt with a similar scenario before and can share how they solved the problem? -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube
On Mon, Aug 16, 2010 at 7:31 PM, Odhiambo Washington <odhiambo@gmail.com> wrote:
I have encountered a situation while configuring a PBX. The client has analog (prepaid) phone lines from TKL and for them to dial out they have to dial 0845 then wait to be prompted to dial the desired number. My problem stems from the fact that when this is done with digital phones, the number dialed after the 0845 does not show at all on the phone display and as such, the users at the extns have no way to redial!
I have tried to configure a feature code/short code in the PBX (Avaya IP Office) to circumvent this, by, say, dial 9 with some few secs wait, but I simply can't get around it.
@wash, have you tried to set the 0845 on the trunk settings? That may eliminate the issue..
On Wed, Aug 18, 2010 at 8:35 AM, aki <aki275@googlemail.com> wrote:
On Mon, Aug 16, 2010 at 7:31 PM, Odhiambo Washington <odhiambo@gmail.com> wrote:
I have encountered a situation while configuring a PBX. The client has analog (prepaid) phone lines from TKL and for them to dial out they have to dial 0845 then wait to be prompted to dial the desired number. My problem stems from the fact that when this is done with digital phones, the number dialed after the 0845 does not show at all on the phone display and as such, the users at the extns have no way to redial!
I have tried to configure a feature code/short code in the PBX (Avaya IP Office) to circumvent this, by, say, dial 9 with some few secs wait, but I simply can't get around it.
@wash, have you tried to set the 0845 on the trunk settings? That may eliminate the issue..
As in? :-) Honestly, I don't understand your suggestion, Aki. Dialplan, if I may call it so, on this IP PBX, uses short codes. I tried to make a feature like: Short code: 9N Dial 0845,,,N ... that simply did not work! You cannot dial N before you get the voice prompts. These lines don't give you a direct dial tone. You get the tone after 0845. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube
On 18 August 2010 12:31, Odhiambo Washington <odhiambo@gmail.com> wrote:
On Wed, Aug 18, 2010 at 8:35 AM, aki <aki275@googlemail.com> wrote:
On Mon, Aug 16, 2010 at 7:31 PM, Odhiambo Washington <odhiambo@gmail.com> wrote:
I have encountered a situation while configuring a PBX. The client has analog (prepaid) phone lines from TKL and for them to dial out they have to dial 0845 then wait to be prompted to dial the desired number. My problem stems from the fact that when this is done with digital phones, the number dialed after the 0845 does not show at all on the phone display and as such, the users at the extns have no way to redial!
I have tried to configure a feature code/short code in the PBX (Avaya IP Office) to circumvent this, by, say, dial 9 with some few secs wait, but I simply can't get around it.
@wash, have you tried to set the 0845 on the trunk settings? That may eliminate the issue..
As in? :-)
Honestly, I don't understand your suggestion, Aki.
Dialplan, if I may call it so, on this IP PBX, uses short codes. I tried to make a feature like:
Short code: 9N Dial 0845,,,N
... that simply did not work! You cannot dial N before you get the voice prompts. These lines don't give you a direct dial tone. You get the tone after 0845.
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube
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Wash, On a slight diversion, is the feature you want to achieve available when using an analogue platform either pbx or especially connected direct to a handset? <Daft question> a) Once 0845 prompts begin is everything sent as DTMF? b) is it possible to redial the DTMF if Qa is true </Daft question> If there exists a solution please ping me on how you went about it, I appreciate a lot. Thanks in advance. Kind regards, -- Lusiola Brian |3 R 1 /-\ |\|
On Wed, Aug 18, 2010 at 12:43 PM, Brian L <lusiola@gmail.com> wrote:
On 18 August 2010 12:31, Odhiambo Washington <odhiambo@gmail.com> wrote:
On Wed, Aug 18, 2010 at 8:35 AM, aki <aki275@googlemail.com> wrote:
On Mon, Aug 16, 2010 at 7:31 PM, Odhiambo Washington <odhiambo@gmail.com> wrote:
I have encountered a situation while configuring a PBX. The client has analog (prepaid) phone lines from TKL and for them to dial out they have to dial 0845 then wait to be prompted to dial the desired number. My problem stems from the fact that when this is done with digital phones, the number dialed after the 0845 does not show at all on the phone display and as such, the users at the extns have no way to redial!
I have tried to configure a feature code/short code in the PBX (Avaya IP Office) to circumvent this, by, say, dial 9 with some few secs wait, but I simply can't get around it.
@wash, have you tried to set the 0845 on the trunk settings? That may eliminate the issue..
As in? :-)
Honestly, I don't understand your suggestion, Aki.
Dialplan, if I may call it so, on this IP PBX, uses short codes. I tried to make a feature like:
Short code: 9N Dial 0845,,,N
... that simply did not work! You cannot dial N before you get the voice prompts. These lines don't give you a direct dial tone. You get the tone after 0845.
[snip]
Wash, On a slight diversion, is the feature you want to achieve available when using an analogue platform either pbx or especially connected direct to a handset?
<Daft question> a) Once 0845 prompts begin is everything sent as DTMF? b) is it possible to redial the DTMF if Qa is true </Daft question>
If there exists a solution please ping me on how you went about it, I appreciate a lot. Thanks in advance.
Brian, a) No. b) No. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube
On Wed, Aug 18, 2010 at 12:31 PM, Odhiambo Washington <odhiambo@gmail.com> wrote:
As in? :-)
Honestly, I don't understand your suggestion, Aki.
Dialplan, if I may call it so, on this IP PBX, uses short codes. I tried to make a feature like:
Short code: 9N Dial 0845,,,N
... that simply did not work! You cannot dial N before you get the voice prompts. These lines don't give you a direct dial tone. You get the tone after 0845.
@Wash, even more confusing now... How do you get the line dial tone from the handset? Eg End user hits 9, get a line and is prompted to enter 0845 code plus number? Sorry there, catching up.... :-)
I dont envy you guys. But you can call a guy called KIM on 0723371968. Tell him Martin Chege referred you. He is a PBX expert and sorted me once. Regards, Chege On 16 August 2010 19:31, Odhiambo Washington <odhiambo@gmail.com> wrote:
I have encountered a situation while configuring a PBX. The client has analog (prepaid) phone lines from TKL and for them to dial out they have to dial 0845 then wait to be prompted to dial the desired number. My problem stems from the fact that when this is done with digital phones, the number dialed after the 0845 does not show at all on the phone display and as such, the users at the extns have no way to redial!
I have tried to configure a feature code/short code in the PBX (Avaya IP Office) to circumvent this, by, say, dial 9 with some few secs wait, but I simply can't get around it.
Anyone dealt with a similar scenario before and can share how they solved the problem?
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheet
http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1f... ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
participants (4)
-
aki -
Brian L -
martin chege -
Odhiambo Washington