On 18 August 2010 12:31, Odhiambo Washington <odhiambo@gmail.com> wrote:

On Wed, Aug 18, 2010 at 8:35 AM, aki <aki275@googlemail.com> wrote:

On Mon, Aug 16, 2010 at 7:31 PM, Odhiambo Washington <odhiambo@gmail.com> wrote:
> I have encountered a situation while configuring a PBX. The client has
> analog (prepaid) phone lines from TKL and for them to dial out they have to
> dial 0845 then wait to be prompted to dial the desired number. My problem
> stems from the fact that when this is done with digital phones, the number
> dialed after the 0845 does not show at all on the phone display and as such,
> the users at the extns have no way to redial!
>
> I have tried to configure a feature code/short code in the PBX (Avaya IP
> Office) to circumvent this, by, say, dial 9 with some few secs wait, but I
> simply can't get around it.
>

@wash, have you tried to set the 0845 on the trunk settings? That may
eliminate the issue..

As in? :-)

Honestly, I don't understand your suggestion, Aki.

Dialplan, if I may call it so, on this IP PBX, uses short codes. I tried to make a feature like:

Short code: 9N
Dial 0845,,,N

... that simply did not work! You cannot dial N before you get the voice prompts. These lines don't give you a direct dial tone. You get the tone after 0845.

Wash,

On a slight diversion, is the feature you want to achieve available when using an analogue platform either pbx or especially connected direct to a handset?

<Daft question> 

a) Once 0845 prompts begin is everything sent as DTMF? 

b) is it possible to redial the DTMF if Qa is true

</Daft question>

If there exists a solution please ping me on how you went about it, I appreciate a lot.

Thanks in advance.